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Cheaper
Average
Higher
About
4.0
#18 of 160 hotels in Kampala
Location
3.9
Cleanliness
4.4
Service
4.1
Value
3.9
See why so many travelers make Lake Victoria Serena Golf Resort & Spa their hotel of choice when visiting Kampala. Providing an ideal mix of value, comfort and convenience, it offers a charming setting with an array of amenities designed for travelers like you.
Rooms at Lake Victoria Serena Golf Resort & Spa provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with free wifi.
In addition, while staying at Lake Victoria Serena Golf Resort & Spa guests have access to a 24 hour front desk, a concierge, and room service. You can also enjoy a pool and a lounge. Need a place to park? Free parking is available at Lake Victoria Serena Hotel.
Looking to explore? Then look no further than Gorilla Bookings, which is a popular Kampala park – and it is conveniently located a short distance from the hotel.
At Lake Victoria Serena Golf Resort & Spa, your comfort and satisfaction come first, and they look forward to welcoming you to Kampala.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Harbor View
Languages Spoken
English
Location
Lweza-Kigo Road off Entebbe Road, Kampala 01000 Uganda
Twenty nine days at the resort allowed me to truly experience much of it.
The grounds are beautiful and very spacious. Be aware, the room pods are built on the hills and if you have difficulty with a walk to the main building, make sure you ask for a room CLOSE or within the building. My walk was up hill and I found myself breathing a bit hard by the time I reached the restaurant/bar/lobby. My balcony offered a great view of the golf course. The room was spacious and very comfortable.
Service was great. Food was average except for the Nile perch filet, which was remarkable. Prepared in a mustard based sauce, the light and flakey Nile perch filet was just a delete to eat. Breakfast buffet was nice but get there at 7:00 to find everything out. I was always there at 6:30, sharp and found the set up incomplete and the egg chef seldom present. I must mention DEO, Joan, Kristine and Joanna as servers standing out.
The resort has a well-kept 18 hole golf course on Lake Victoria. What made it stand out is its location. It is a difficult course to play as it offers significant water hazards and bunkers to negotiate. When compared to my Northern Virginia experiences, this course compares to the well kept Prince William or Quantico Marine Corp base Medal of Honor course. So, I rate it a 3.5 out of 5. However, its location on Lake Victoria just places it in a category of a 4 to 4.5. Golf starter Patrick and caddies Richard and Nelson were outstanding employees and knew the course and greens quite well.
The resort now relies on internet TV, 100%. It was constantly buffering and often down. channel choices were great, truly international, e.g. Chinese news, BBC, Al Jazeera, CNN, FOX and MSNBC. The internet was troubled, creating difficulty for those of us on business trips to get our work finished. Mine was a four week long trip and the internet troubles interfered with a smooth payment of my personal and business bills.
Overall, I rate the resort a 4 out of 5 and would return.
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Date of stay: January 2020
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip:As for a pod closer to the hotel lobby.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Feb 4, 2020
Dear DSLEO2012, Thank you for taking the time out of your busy schedule to share your candid feedback with us. I am very delighted to know that you had a pleasant stay with us and truly appreciate your kind words about our beautiful, spacious grounds and comfortable rooms. Our staff members I must say are our biggest asset and I am very glad to hear that they all in their individual ways made all the possible efforts to make your stay very comfortable. I will let them know how much of an impact they made on your experience and in particular Deo,Joan, Christine, Patrick, Nelson and Richard. I have also taken note of your feedback regarding our internet service and the breakfast timings which were below your expectations. Please accept my sincere apologies for the shortcomings and for any inconvenience caused. I really empathize with you and no words can explain how you felt when your business and personal bills were delayed as a result of our bad internet. Management has taken corrective measures to ensure that these areas are given the attention they deserve as a result of your feedback.Every effort is also being made towards provision of stronger and faster internet speed and connectivity. I believe the experience will be excellent during your next visit. It warms my heart to know that you will still come back to our resort and looking forward to being of service to you. Kind Regards
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I love the personal space they provide. The rooms are hidden in very well tended vegetation with most of them having a view of the lake-a lovely sight to wake up to. Its only about 20 or so minutes to the airport as well. lovely place.
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Date of stay: February 2020
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Mar 2, 2020
Dear Paul I, Thank you for sharing your wonderful experience about our resort on Trip Advisor. I truly appreciate your kind words about our rooms,location and the beautiful view of Lake Victoria. I would like to assure you of our continuous commitment in offering the very best of Serena hospitality and services that add value and exceeds your expectations. Thank you once again for taking time to share your amazing review and looking forward to welcoming and hosting you again. Kind Regards
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We stayed here for one night in a standard room as the hotel is nearby the airport and we had to catch an early flight. The room was a decent size and had good air conditioning, hot water and WiFi. The resort grounds are lovely and very well maintained. There is a pool, but we didn’t use it. We did sit outside at the bar. Drinks are somewhat pricey but that is to be expected at a high end hotel like this. The dinner buffet was good. The staff is very professional and provided quick service.
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Date of stay: March 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Mar 10, 2021
Dear aaV3397HU, Thank you for taking the time to share your wonderful experience about your recent stay on Trip Advisor. I truly appreciate your candid feedback regarding our rooms and the lovely, well maintained gardens. Our staff are the biggest asset and glad to know that they are very professional and provided quick service. I would like to assure you of our continuous commitment to ensuring that we offer excellent hospitality products and services, that add value and exceeds your expectations. Thank you once again for choosing to stay with us and looking forward to welcoming you back during your next visit at the resort. Kind regards
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On our last day in Uganda we headed to Lake Victoria Serena Golf Resort & Spa to grab some lunch at The Citadel Restaurant. As our flight to Uganda had arrived in the early hours of the morning, and our return flight would depart around the same time, I wasn't going to have another chance to get a glimpse of Lake Victoria so I was excited to hear that the resort is located right next to it. The resort is beautiful, well maintained and it was awesome to be able to see a bit of Lake Victoria from it. After taking some photos we headed to the Citadel Restaurant which unfortunately does not capitalize on the views of the lake, but did serve some local dishes including Tilapia which was caught in the lake. I went for the Tilapia Fillets and can highly recommend you give it a try. I also went for one of my favourite local beers, Nile, which I can highly recommend if you haven't tried it yet. The food was good, the service was good and the beer was good - what more can you ask for.
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Date of stay: September 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Mar 28, 2023
Dear dewaldr, Thank you for taking the time to share your wonderful experience regarding your recent visit at the resort on Trip Advisor. I truly appreciate your candid feedback regarding our beautiful, well maintained resort with breathtaking views of the Lake Victoria. I would like to also inform you that we do have a Marina restaurant that has a great view of the lake and golf course. It will be one of your amazing dining experience with lots of splendid memories the next time you visit the resort. Management would like to assure you of our continuous commitment to ensuring that we offer excellent hospitality products and services, that add value and exceeds your expectations. Thank you once again for choosing to dine with us and for the wonderful feedback.Looking forward to welcoming you back during your next visit at the resort. Kind regards
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This is our third stay at Lake Victoria Serena and we love it every time. The hotel has such a calm and tranquil feel to it. From the moment you arrive at the front gate the service is great. It is good to see such attention to detail on COVID and to know the staff are being thorough and take it seriously. Our room was lovely - very comfortable and relaxing and with a beautiful view. As you sit on the balcony you just feel you are away from any stresses and worries. Staff were great. Exceptionally friendly and helpful and nothing was too much trouble. We will be back!
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Date of stay: August 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alphaxad Chege, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Aug 25, 2020
Dear CMGM4730, Thank you very much for making the Lake Victoria Serena Golf Resort & Spa your second home in Kampala.I truly appreciate your loyalty and continued trust in our product and services. I am honoured and delighted to know that you had a great stay and the staff were friendly and helpful.I shall share your feedback with them so as to boost their morale and continue offering excellent services to all our guests. Management has also taken the necessary measures to prevent the spread of the Covid-19 for the safety and well-being of our guests and staff and really grateful for the feedback. Thank you once again for sharing your wonderful experience and pledge to continue offering the very best of Serena hospitality and services that add value and exceeds your expectations. Kind regards
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I have to say that Lake Victoria Serena Serena Golf Resort has a great location overlooking Lake Victoria. The staff was polite and friendly.
My reason for giving it such a poor review was that the lousy food in the restaurant. There was only a buffet available and the choice of dishes wasn't very good. What was available was tasteless. The only I could eat was cheese which was available at both breakfast and dinner.
It's hard to believe that what is supposedly a five-star hotel offers its guests such bad food. The hotel has to improve this.
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Date of stay: October 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Oct 30, 2020
Dear Africanman_840, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and for sparing your valuable time to share your experience with us; giving us a detailed and constructive feedback. Your comments and suggestions will go a long way in ensuring that our services are improved so as to attain maximum guest satisfaction. We are committed to deliver services that exceed our guest’s expectations and I have noted with concern that we did not live up to that promise. Please accept my sincere apologies for any inconvenience caused. I understand how you felt when you could not order from our ala carte menu and also the food on the buffet was tasteless. We appreciate this feedback and management shall promptly review the various items on the buffet menu to add more varieties for different days. I appreciate the time you took to share your concerns, and it is my hope that you will give us the opportunity to better serve you in the future. Kind Regards
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Would not recommend staying here. The rooms were nice but the restaurant staff and front desk repeatedly tried to double charge us for food and drinks when we paid full board. Our guide kept on having to argue with them. They definitely try to take advantage of foreigners.
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Aug 1, 2023
Dear Alyhiraoka, Thank you for taking the time to share your unpleasant experience regarding your recent stay with us and apologies for delay in reverting back. It's indeed regrettable to hear that your recent visit wasn't up to your expectations. We apologize for any inconvenience or frustration you may have experienced as a result of being double charged due to wrong billing instructions on our side. Appropriate action was taken to the concerned staff for negligence that resulted to unpleasant check out experience to you. The team has also embarked on re-training staff on the importance of accuracy during billing so that the same scenario does not happen again. We hope you will give us another opportunity to serve you better in the future. Thank you once again for sharing this valued feedback and for choosing to stay at Lake Victoria Serena Golf Resort & Spa. Kind regards,
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The property is beautiful and well kept with views of Lake Victoria. We played golf and thoroughly enjoyed the course. The golf course was a highlight!
However, the hotel was disorganized. I emailed the hotel about a month in advance to schedule Covid tests, an airport transfer, and book a tee time at the golf course. It took several emails from me “following up” before I got a response. I eventually scheduled and paid for a Covid test and an airport transfer. When we checked in, it didn’t seem like there was a note under our reservation about the Covid test, tee time, or airport transfer. We asked about these things at check in and were brushed off instead of assured that they were confirmed. When the time came for our Covid test appointment, it turned out they hadn’t actually scheduled it. I had to show the emails to prove that we had scheduled a Covid test, and they were able to schedule it later in the day.
The airport transfer was $60USD. There are two ways of getting to the airport: the toll road (much faster) and the non toll road (much slower due to traffic and construction). The driver did not take the toll road even after we asked him about it, which was quite frustrating and time consuming. For $60, which is an expensive transfer price in Kampala, we should have taken the toll road.
I expect more from a 5-star hotel.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Feb 12, 2022
Dear Susan W, I would like to thank you for taking time to express the unpleasant experience you had during your recent stay with us. It is only through feedback, that we are able to improve on our services making your next stay with us a lot more comfortable. I really empathize regarding the points you mentioned and I have brought this up to the rest of the management team.Please be rest assured that corrective measures have been taken to address all your concerns especially in responding and confirming bookings. I must say your experience is certainly not the practice we envision as Serena brand that is known for offering excellent services that add value and exceeds your expectations. Please accept my sincere apologies for the frustration and inconvenience caused to you while at the resort and on your way to the airport. Once again, thank you for your valued feedback and do hope you will give us another opportunity to serve you better whenever your travels bring you back to Kampala. Kind Regards
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The price is not in proportion to the service. The service is particularly slow at the pool bar and sometimes even unfriendly. In the evening at dinner the waiters showed their displeasure at delivering the drinks we ordered. On the other days we waited an hour for a sandwich and an hour for non-alcoholic cocktails, even though there were more waiters than guests. In the rest of the country we slept and ate in different price categories and the service was always quick and extremely friendly. The minibar (coffee) was not refilled once. Doing yoga in the gym was impossible because the TV was constantly on - when I asked, I was not allowed to take it to a quiet place (terrace, room). When I asked if we could go on a boat trip, the only answer I got was that the boat was broken. There was work being done in the complex with chainsaws and excavators almost all day - we are used to being informed about construction work when we book. A midday sheep was impossible and we wished we were back in our hostel in Kampala... We definitely won't be coming back. Five star experiences on all continents including Oceania, certainly the worst performance here.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked 2 rooms along with the family. Extremely mediocre experience. Lunch below average, check in took more than 2 hours as rooms were not ready. Really struggling to find positives as I didn’t play golf. I wouldn’t stay here again
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guests staying at the resort have the use of the pool and gym for free. Spa treatments are charged according to what guests require. The golf course charges reduced green fees for guests.
Specific prices are available from the hotel.
The resort has a policy of only allowing guests staying or members of the Spa/Gym to use the pool.
Please however write directly to the resort to confirm this.
On weekdays, a day pass for swimming for adults is at UGX 30,000 while children UGX 20,000. Weekends adults pay UGX 40,000 and children the same. These payments include accessing the gym, aerobics, steam and sauna.
A meal will be between 20 dollars and 65 dollars, depending on what you pick. Drinks range between 4 and 7, for non-alcoholic, didn't try the alcoholic ones.
Breakfast is normally included so no extra charge for that. Half board rates are available. A buffet lunch costs about 25 USD and drinks reasonably priced.
There are more places to choose from in the Kampala area.
PRICE RANGE
$219 - $245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lake victoria serena hotel kampala
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
124
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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