Lake Victoria Serena Golf Resort & Spa
347 reviews
#10 of 232 Hotels in Kampala
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Lweza Kigo Road Off Entebbe Road, Kampala 01000 Uganda
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$195
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Room & Suite (41)
Dining (32)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Lake Victoria Serena Golf Resort & Spa
Updated 07/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 232 hotels in Kampala
Location
Cleanliness
Service
Value
Travelers' Choice
See why so many travelers make Lake Victoria Serena Golf Resort & Spa their hotel of choice when visiting Kampala. Providing an ideal mix of value, comfort and convenience, it offers a charming setting with an array of amenities designed for travelers like you.
Rooms at Lake Victoria Serena Golf Resort & Spa provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with free wifi.
In addition, while staying at Lake Victoria Serena Golf Resort & Spa guests have access to a 24 hour front desk, a concierge, and room service. You can also enjoy a pool and a lounge. Need a place to park? Free parking is available at Lake Victoria Serena Hotel.
Looking to explore? Then look no further than Gorilla Bookings, which is a popular Kampala park – and it is conveniently located a short distance from the hotel.
At Lake Victoria Serena Golf Resort & Spa, your comfort and satisfaction come first, and they look forward to welcoming you to Kampala.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Poolside bar
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Concierge
Currency exchange
Mosquito net
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Park View
Languages Spoken
English
Location
Full view
Contact
Lweza Kigo Road Off Entebbe Road, Kampala 01000 Uganda
Getting there
Rental CarsSee all Kampala rental cars
347Reviews7Q+A84Room tips
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+1
My stay was lacklustre and tainted my experience of Uganda. To begin with, the food was a disappointment. Nothing to write home about and only enjoyable delicacy was the fish. Second, the pool was the greatest disaster. This is the first 5 star hotel that opens its pool for those who aren’t residents. It was constantly crowded and it made it difficult to enjoy a quiet or lazy swim. Overall, this isn’t a Serena experience at all. I recommend that they engage their counterparts in Mozambique, Rwanda and Kenya on how to turn this ship around. The only highlight was a staff member named Patrick who tried to remedy the situation and the spa treatment.
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Date of stay: April 2021Trip type: Traveled solo
Room Tip: Avoid weekends as families bring their kids to swim and there is brunch so it gets overcrowded
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Helpful
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded 3 weeks ago
Dear Kipepeo254, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and for sparing your valuable time to share your experience with us; giving us detailed and constructive feedback. Your comments and suggestions will go a long way in ensuring that our services are improved so as to attain maximum guests’ satisfaction. We are committed to offer services that exceed your expectations and I have noted with concern that we did not live up to that promise. Please accept my sincere apologies for any inconveniences caused. I understand how you felt when you could neither enjoy a delicious meal nor a quiet and lazy swim because of overcrowded swimming pool. I appreciate your feedback and management promises to promptly review the maximum number of residents to be allowed at the pool deck for an ultimate guest’s experience. I am glad to note that in spite of not meeting your expectations in most areas, Patrick was exceptional. I have shared your feedback with him so as to know the impact he made to your overall experience. I once again appreciate the time you took to share your concerns, and hoping that you will give us another opportunity to better serve you in the future. Kind Regards
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We stayed here for one night in a standard room as the hotel is nearby the airport and we had to catch an early flight. The room was a decent size and had good air conditioning, hot water and WiFi. The resort grounds are lovely and very well maintained. There is a pool, but we didn’t use it. We did sit outside at the bar. Drinks are somewhat pricey but that is to be expected at a high end hotel like this. The dinner buffet was good. The staff is very professional and provided quick service.
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Date of stay: March 2021
Rooms
Cleanliness
Service
Helpful
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Mar 10, 2021
Dear aaV3397HU, Thank you for taking the time to share your wonderful experience about your recent stay on Trip Advisor. I truly appreciate your candid feedback regarding our rooms and the lovely, well maintained gardens. Our staff are the biggest asset and glad to know that they are very professional and provided quick service. I would like to assure you of our continuous commitment to ensuring that we offer excellent hospitality products and services, that add value and exceeds your expectations. Thank you once again for choosing to stay with us and looking forward to welcoming you back during your next visit at the resort. Kind regards
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This is a huuuuge hotel which has everything. Unfirtunately though the rooms are old and out of date. Food is ok, but was the least exciting of all of our 10 days Uganda eating experiences. Fantastic pool, which we had to ourself most of the time, but imagining it at full capacity plus daily guests ay the weekend - no, thank you. I suggest this hotel to groups and families - not to couples who either want to be alone or some stylish features and tasty food.
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Date of stay: January 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Feb 5, 2021
Dear Sandra M, I greatly appreciate your comments regarding your recent stay at the Lake Victoria Serena Golf Resort & Spa.Your valued feedback will go a long way in ensuring that the quality of our products and services are improved and exceeds your expectations making your next stay with us a lot more memorable. It is indeed regrettable our food and beverage offer did not meet your expectations and for that; please allow me express my sincere apologies.The resort continuously strives to meet your needs and expectations so please be rest assured that we are taking appropriate measures to ensure that we exceed our guests’ ultimate experience. I hope that the experience will be great during your next visit. Thank you once again for sharing your experience, and for offering to recommend us to groups and families. I look forward to welcoming you back during your next visit to Kampala. Kind regards
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It was a luxurious experience. Thoroughly enjoyed the whole time, natural beauty of the place and the friendly staff who are always at your service. The golf course is absolutely amazing. The views are mesmerizing. Comfort in the rooms is best in the world.
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Dec 29, 2020
Dear 295akbarc, I sincerely thank you for taking the time to share your wonderful review about your recent stay at the Lake Victoria Serena Golf Resort & Spa.I am very pleased to know that you had an amazing experience while at the resort. I also truly appreciate your kind words about our staff as well as our product and services. It is indeed a great honour to hear that our resort has the best comfortable rooms in the world.Management promises to continue offering excellent hospitality services and products that add value and exceeds your expectations. Thank you once again for choosing to stay with us and for sharing this rave review.I look forward to welcoming you back and serve you again. Kind regards
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I have to say that Lake Victoria Serena Serena Golf Resort has a great location overlooking Lake Victoria. The staff was polite and friendly. My reason for giving it such a poor review was that the lousy food in the restaurant. There was only a buffet available and the choice of dishes wasn't very good. What was available was tasteless. The only I could eat was cheese which was available at both breakfast and dinner. It's hard to believe that what is supposedly a five-star hotel offers its guests such bad food. The hotel has to improve this.
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Date of stay: October 2020
Value
Rooms
Service
Helpful
Response from Frankline Nyakundi, General Manager at Lake Victoria Serena Golf Resort & Spa
Responded Oct 30, 2020
Dear Africanman_840, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and for sparing your valuable time to share your experience with us; giving us a detailed and constructive feedback. Your comments and suggestions will go a long way in ensuring that our services are improved so as to attain maximum guest satisfaction. We are committed to deliver services that exceed our guest’s expectations and I have noted with concern that we did not live up to that promise. Please accept my sincere apologies for any inconvenience caused. I understand how you felt when you could not order from our ala carte menu and also the food on the buffet was tasteless. We appreciate this feedback and management shall promptly review the various items on the buffet menu to add more varieties for different days. I appreciate the time you took to share your concerns, and it is my hope that you will give us the opportunity to better serve you in the future. Kind Regards
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PRICE RANGE
$187 - $296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lake victoria serena hotel kampala
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
124
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Claim Your Listing Frequently Asked Questions about Lake Victoria Serena Golf Resort & Spa
Which popular attractions are close to Lake Victoria Serena Golf Resort & Spa?
Nearby attractions include Munyonyo Martyrs' Shrine (3.2 miles), Munyonyo Beach (3.9 miles), and Planet Sports (4.8 miles).
What are some of the property amenities at Lake Victoria Serena Golf Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Lake Victoria Serena Golf Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lake Victoria Serena Golf Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Lake Victoria Serena Golf Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Lake Victoria Serena Golf Resort & Spa?
Conveniently located restaurants include Le Petit Bistro, Cassia Lodge, and Gaucho Grill Uganda.
Are there opportunities to exercise at Lake Victoria Serena Golf Resort & Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Lake Victoria Serena Golf Resort & Spa have an airport shuttle?
Yes, Lake Victoria Serena Golf Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lake Victoria Serena Golf Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Lake Victoria Serena Golf Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Lake Victoria Serena Golf Resort & Spa?
Many travelers enjoy visiting Kasubi Tombs (8.7 miles).