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Protea Hotel Kampala

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Protea Hotel Kampala
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189 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Greece
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 20, 2016 via mobile

I Stayed at this hotel over a business trip for 4 days. The rooms were clean and the staff very friendly and helpful. The big advantage of the hotel is the quality of the food: very tasty and reasonable prices. Breakfast is also extremely tasty and with great variety of choices. The outdoor area was a pleasant surprise and even... More 

Helpful?
Thank Elstef
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on the TripAdvisor review that you completed during your recent stay at Protea Hotel Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward... More 

Ankara
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 20, 2016

It is a clean nice hotel to stay in Kampala. It's just good for business trips. Rooms are big enough. Breakfast could be nicer. There are few things on the buffet. A nice dinner menu is served in the restaurant.

Helpful?
Thank Tygr K
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for completing a review during your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to... More 

Mukono, Uganda
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 19, 2016

I visited the hotel and i was really impressed with the way the waiters handled me which gave me a feeling that there was value for my money. I wish other hotels can borrow a leaf from Protea Hotel in Kololo

Helpful?
Thank John S
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a TripAdvisor review during your visit with us, and to assure you that your comments are being used... More 

Ireland
Level Contributor
134 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed March 16, 2016

We were pleasantly surprised by the Protea buffet (all you can eat) breakfast the first time we had it after being recommended to try it by a friend. On a return trip to Kampala we decided to try the Serena Hotel buffet breakfast too and on arriving there, seeing the choice and hearing the price (65,000 shs/-) we actually decided... More 

Helpful?
1 Thank Maggiebui
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

GUESTS' perceptions of the service they receive whilst staying or dining with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a Tripadvisor review about your breakfast with us, and to assure you that your comments are... More 

Rome, Italy
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed March 13, 2016

The main reason why I am rating this hotel as poor is because of the terrible internet connection throughout my stay, from the minute I checked in till the minute I checked out. I need good internet access for my business, which is based on skype video conference calls and other apps that allow me to interact with my clients... More 

Helpful?
Thank foodvindicator
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a review and to write down your additional comments after your recent stay at Protea Hotel Kampala. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your... More 

Level Contributor
110 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 6, 2016 via mobile

Another comfortable stay. Rooms are large and well equipped. The internet could be better though. Seemed slow and weak this trip. Restaurant is always good and they have decent espresso coffee id you order it.

Helpful?
Thank Rodney C
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Thank you for completing a review during your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to... More 

South Africa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 2, 2016

Excellent service, great staff, lovely rooms. Good food. The only down fall could be the security. On odd occasions it has been excessive with police and security guards and quite time consuming . The guinea fowls add character to the place.

Helpful?
Thank Frances M
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on the TripAdvisor review that you completed during your recent stay at Protea Hotel Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please... More 

Johannesburg, South Africa
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed March 1, 2016

This is most likely the worst hotel I have stayed in many many years. The aircon is from an era gone by and is so noisy, it's downright ridiculous. I barely got any sleep the 3 nights I was there, and had there been any availability elsewhere I would have checked out after the first night. They did change my... More 

Helpful?
Thank Varun C
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Good day Mr. Cheemra, Thank you for taking the time to complete a TripAdvisor review during your recent stay in February 2016 at Protea Hotel Kampala. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during... More 

Kampala, Uganda
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 27, 2016 via mobile

We have monthly leadership training sessions here and the environment is conducive for learning, the WiFi works superb and the cusine is tick,lots of mouth watering dishes. The dessert display is also eye catching. The staff is friendly and they pay attention to yourconcerns

Helpful?
Thank Jacox F
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a review during your recent conference with us, and to assure you that your comments are being used... More 

Nairobi, Kenya
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 9, 2016

Well located especially if staying for the business traveler as all the amenities in place, food is varied especially the braai on Thursdays. The staff are courteous without being too pushy & compared to other hotels in the same price range one feels the value here.

Helpful?
Thank Kariuki_N
comradestuart, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on your review that you completed on your recent experience of Protea Hotel Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Situated in the upmarket suburb of Kololo in Kampala, only 35km from Entebbe Airport, the Protea Hotel Kampala offers GUESTS 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our Business Centre and 24-hour Reception. After a busy day, de-stress with a workout in the 24-hour Fitness Centre and then call down for a midnight snack with our 24-hour Room Service a little later. We have the perfect accommodation choice in the heart of Uganda's Capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 

Additional Information about Protea Hotel Kampala

Address: 4 Upper Kololo Terrace | Kololo, Kampala 9421, Uganda
Location: Uganda > Central Region > Kampala
Price Range: $195 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Kampala 4*
Number of rooms: 70
Reservation Options:
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Hotel Style:
#8 Luxury Hotel in Kampala
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