Spent 4 days here. A well run hotel, friendly staff and good food. The rooms are clean and simple. Let’s just say they get all the basics right. However one thing that can be improved is the WiFi signal strength around the rooms especially. Please find a way to boost your signal.
I ordered dinner with 3 friends I can’t contain my self not to say that service was remarkably horrible. At some point I engaged with the service manage hoping for change but was all wasted efforts. You could easily note the service sloppiness and sad fact is that staff didn’t even seem to be bothered. Business as usual. Shameful!
Comfortable hotel with very nice Sauna, exceptionally friendly staff. Quiet location and nice restaurant by the pool. Great place that makes a business trip feel like a small vacation. Warm recommendation for a peaceful stay up the hills, with a beautiful view over Kigali.
I stayed at Great Seasons for five nights as I had work nearby. I found the staff to be very friendly and helpful. The breakfast host remembered my omelette preference after the first day and just put the order in, and did so for the other four members of my group as well. They seemed genuinely eager to take good care of us. The hotel is not luxurious; it is a mid-level hotel. A great strength was cleanliness - my room was very clean on arrival and that level was maintained throughout the stay. The public areas also were kept nice and clean. There were some things that were a bit disappointing like threadbare linens (towels with fraying edges, holes in the sheets), my room safe that was locked when I arrived and never opened even though I requested that they do so, and the fact that the shower drained slowly so I was always in ankle-deep water when I finished my shower. However, there were also good things - like a small water leak in the bathroom that was repaired promptly as soon as I notified them of it. They replenished water in the room daily. There is a hot water pot in the room with coffee, tea and sugar - but note, no creamer if you like cream in your coffee or tea. The internet, which was free, worked well for me and for most of my colleagues. One person on our team of five said he could do basic email but not attachments. This may be due to room location; I noted that there was a wireless access point very near my room. Rooms have a small balcony; some of the rooms have a chair or table on the balcony. At night, you will need to sleep with the AC running because, though it cools off at night, if you leave the door to the balcony open, the bugs will come in & that won't be good. (This is a location with malaria.) I found that, even with my AC set at the lowest setting, I could not get the room cooler than 72 F/22C, which was a little warmer than I like. One last point on which to comment is the electricity. On the plus side, they have both the round shape/European outlets, as well as a shape that will take the flat plugs from the US (but you still need a transformer to 220 unless it's a device that runs 110-240, such as most computers). To the negative, though, I still had trouble getting things to plug in, as if the outlets were not set properly. I even had trouble plugging in the hairdryer supplied with the room on 2 of the 5 mornings (it just wouldn't go in). I had previously been to this same area and prefer the other Kigali hotel I have reviewed, but Great Seasons was more convenient for my work this time. It was fine - especially because of the cleanliness and helpful staff. These items I mention were annoyances. If you are the kind of traveler who can deal with this level of inconvenience/ annoyance, and the price works, then this hotel is a fine choice.…
one of good hotel in Kigali, camfortable dashing room and affordable price, nice view and quiet place not far from there to Kigali genocide Memorial, friendly staff and helpful, good restaurant and served well the breakfast