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5 Swiss Hotel

Traveler (22)
Room & Suite (15)
Dining (8)

About

#15 of 74 hotels in Kigali
Location
Cleanliness
Service
Value
5Swiss hotel is one of the newest hotel in Kigali. Situated in a secured and peaceful area with a breathtaking view over the hills of Kigali.
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Property amenities
Free parking
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Room service
Bar/Lounge
Airport transportation
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
61Reviews
2Q+A
20Room tips
Traveler rating
  • 30
  • 27
  • 3
  • 1
  • 0
Time of year
Traveler type
Language
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  • English
Popular mentions
I don't know who is trying to make this place out like its a boutique hotel. It reminded me more of a budget US Motel. My room had a comfortable bed but otherwise was pretty much like a cell, with a single weak overhead light, a bit of downmarket furniture, and nothing else. And
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Response from 5Swissteam, Guest Relations Manager at 5 Swiss Hotel
Responded Jan 19, 2019
Dear Irprof, Thank you for taking your time to write about us. We are truly sorry we did not meet your expectations and we apologize for any inconvenience you might have faced during your stay. We are sorry you did not like your room, but having many room types we believe we can offer you a much more better experience should you visit us again. We are happy you found the bed comfortable and the location good and we hope to welcome you again soon and make your stay more comfortable and more memorable. Best regards, Peace
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I’m so impressed with this hotel. The rooms are clean and very comfortable, the service is so friendly and helpful, the garden is gorgeous, and the small-scale atmosphere is perfect for meeting fellow guests and enjoying a nice chat over morning coffee or evening beers. You’ll
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Response from 5Swissteam, Guest Relations Manager at 5 Swiss Hotel
Responded Jan 19, 2019
Dear Kate, Thank you so much for such a thrilling review. We are very happy that you found the room clean and very comfortable as well as the shower fabulous. It is a pleasure that the service was so friendly, helpful, and that the garden was gorgeous, especially for you to have enjoyed the atmosphere. We are glad you enjoyed the breakfast along with the good dinner. As it is our main propose to provide our guests with the best stay, the free filtered water are offered to make our guests more comfortable same as the equipment in the rooms. We would love to welcome you once again and make your stay wonderful. Best regards, Peace
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The hotel combines comfortable rooms with exceptional and personal service. The staff are always ready to help with a genuine smile. The personal touch makes it one of the best hotels in Kigali for longer stays. Also the restaurant serves good food and they are open for
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Response from 5Swissteam, Guest Relations Manager at 5 Swiss Hotel
Responded Sep 29, 2018
Dear Maurits, Thank you so much for writing such wonderful words about us, As it is our main purpose to provide our guests with the best service, we are glad that our staff were always ready to help with genuine smile making 5Swiss Hotel best for your stay. We appreciative that you found our restaurant service good and open to personal preferences. We hope you will stay with us again and we will make your stay memorable. Best regards, Peace
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Fantastic staff. Really clean. Room with mosquito net, AC, big comfortable bed. New rooms. I was here for a business trip, alone. Just excellent in everything. I was at Serena Hotel before, but I prefer 5 Swiss Hotel, as much more friendly, cozy with super nice staff.
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Response from 5Swissteam, Guest Relations Manager at 5 Swiss Hotel
Responded Sep 25, 2018
Dear Cloe, Thank you for your wonderful compliments. We are very glad you liked the environment and found the place friendly and cozy. As it is our main purpose to give our guests the best service and a comfortable stay, it is a true pleasure to know that enjoyed your stay and that you liked the room. We are looking forward to welcome you again and make your stay thrilling. Best regards, Peace
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I have just checked out of this absolutely pleasant experience which lasted 8 days. This hotel is cared for by its owner as his own house and he treats his guests as friends and his staff as family. This becomes obvious by the everlasting smiles of restaurant and reception
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Response from 5Swissteam, Guest Relations Manager at 5 Swiss Hotel
Responded Sep 25, 2018
Dear Marcelo, Thank you for the wonderful review about 5Swiss Hotel. We are very glad that we made you feel at home with an absolutely pleasant experience and that you found the staff welcoming and the restaurant naturally cool and absolute delight to spend time. It is always a pleasure to provide the best service to our guests by providing them the best stay for that we are happy you enjoyed the room, its shower and equipment. We will love to welcome you again and make your stay even more thrilling. Best regards, Peace
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PRICE RANGE
$100 - $140 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
14
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