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Kigali Serena Hotel

774 reviews
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Traveler (317)
Room & Suite (127)
Dining (36)
Overview
  • Excellent55%
  • Very good36%
  • Average7%
  • Poor1%
  • Terrible1%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Rooms
Mar 4Mar 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (774)Write a Review
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All reviewsgorilla trekkingbreakfast buffetfantastic hotelbeautiful poolan oasisanywhere in the worldgenocide museumstayed here for one nightluxury hotelbusiness tripbusiness hotelrooms are spaciouseast africalive musicair conditioningsecuritygym
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341 - 345 of 726 reviews
Reviewed December 8, 2014

The Kigali Serena is in a very nice area with easy access to the airport. The staff were exceptionally nice and friendly. The room was huge and overlooked the pool, which was beautifully lit at night. The included breakfast was tasty and seemed like a...More

Thank Carmensol
Reviewed December 8, 2014

I was recently visiting the beautiful city of Kigali. A real safe haven in Africa. Whilst there, I stayed at the Serena Hotel in Kigali. It's one of the best known and older hotels in Kigali and it is beginning to show. There are new...More

Thank Pat F
Reviewed December 6, 2014

I travel a lot for work in Africa and rarely encounter the level of service, cleanliness and professional staff you find at the Serena. The rooms are comfortable and the restaurants are great, as is the bar, pool, spa and gym

Thank Sebastian v
Reviewed November 27, 2014

Spent a week at this property on business. I was fortunate enough to stay in an executive room which was huge compared to international standards. The beds were fantastic and bathrooms were looked after well. Staff are great and very helpful. The hotel has a...More

Thank kunal16
Reviewed November 26, 2014 via mobile

I'm not sure why there are average reviews here. This hotel is on par with top class / 5 stars in the developed parts of the world. The rooms were excellent and the service very good. I'd highly recommend for a stay in a very...More

1  Thank Yarmas
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$246 - $485 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kigali
#3 Luxury Hotel in Kigali
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$246 - $485 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kigali
#3 Luxury Hotel in Kigali
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (317)
Room & Suite (127)
Dining (36)
Pool & Beach (33)
Questions & Answers
Ask a question
Nadjet K
October 11, 2017|
AnswerShow all 3 answers
Response from Peter R | Reviewed this property |
This is not a question for Tripadvisor you ned to contact the hotel direct.
0
Votes
marycjenks
March 29, 2017|
AnswerShow all 7 answers
Response from Amrita J | Reviewed this property |
Yes
0
Votes
otienodavid
March 5, 2017|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
0
Votes
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123
Room Tips
"All room are spectacular"
Read review
"Ask for rooms overlooking the courtyard/pool"
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"Ask for a room with a balcony. Weather is very nice and it would have been nice to sit outside!"
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"All rooms are good, but upper level rooms are better"
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