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Kigali Serena Hotel

Jumia Travel$269*
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#1 of 47 Hotels in Kigali
Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Kigali Serena Hotel
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697 Reviews from our TripAdvisor Community

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Showing 652: English reviews
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Nairobi, Kenya
Reviewed 3 weeks ago

We arrived having made réservations in advance but they did not identifie themselves very well at the airport and so we eventually had to find our own taxi. When we got to the hôtel, despite having a réservation they took 30 minutes to find us a room. Its a very luxerions looking hôtel and has many local décorations throughout. It...

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Helpful?
Thank Svend H
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Svend H, Thank you for taking time to share your experience following your recent stay with us. I would like to sincerely apologise for the negative experience you had during your stay and I assure you that the areas of shortfall highlighted have received our full attention and necessary remedial measures will be instituted with immediate effect. We appreciate...

Nairobi, Kenya
Reviewed 3 weeks ago

Stayed overnight for a business trip. Generally Serena properties are very good and you can rarely go wrong (at least with the comfort). This hotel looks small as you drive past it and also past other bigger hotels in the vicinity, but it is quite big on the inside with very good sized rooms and even accommodates a pool inside....

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1Thank UB_Kenya
London, United Kingdom
Reviewed 3 weeks ago

The Serena in Kigali is a lovely hotel but the food was poor. Trying to get a glass of orange juice at breakfast time was like looking for gold dust! Scrambled egg on my breakfast tray in my room was inedible and cornflakes was served with warm milk. Asked for small dishes at dinner but still they served enormous portions....

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Helpful?
Thank Anne B
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Anne B, Thank you for taking time to share your experience following your recent stay with us. I would like to apologise for "not living" up to your expectations especially in as far as food quality is concerned. We usually serve freshly squeezed seasonal juices at the breakfast buffet but at the moment; oranges are not in season and...

Seattle, Washington
Reviewed 4 weeks ago

The hotel was beautiful and modern, big and lots of amenities. We stayed up most of our last night in the lounge area, with the staff from our tour group. The staff was wonderful, and the rooms were comfortable. The pool looked great, surrounded by wonderful patios on various levels

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Helpful?
Thank Verna K
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Verna K, Thank you for taking time to share your experience on this platform and we are delighted that you enjoyed your stay with us. Our lounge is one of the favourite places in the hotel to enjoy a drink with friends or for a private meeting and i'm happy that you took advantage of it during your stay!...

Pennsylvania
Reviewed April 16, 2017

We had the good fortune to stay at the Kigali Serena Hotel at the end of a trip to Uganda & Rwanda to trek with the mountain gorillas. Our travel agent Go2Africa, recommended this hotel and we could not have been more pleased. The staff were professional & welcoming. The hotel has all of the amenities you could want or...

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Helpful?
Thank GMSnRAS
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear GMSnRAS, Thank you for taking time to review our propery in detail. We were honoured to host you and appreciate your high rating of our property. Our aim is to constantly meet and exceed our guests' expectations and we are delighted to hear that we are keeping to our commitment. Thank you once again for your feedback and we...

Charlottesville, Virginia
Reviewed April 12, 2017

We arrived after long flights from US and Amsterdam and were delighted by the welcome and comfort of this hotel. Huge, comfortable and clean rooms overlooking a lovely garden and pool with a fountain. We were too late for dinner though they offered us several options. After good showers and an excellent bed for the night we did enjoy their...

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Helpful?
Thank tourist22903
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Tourist22903, Thank you for taking time to share your experience. Our constant strive is to exceed our guests' expectations and nothing makes us happier than to receive such a high rating from you. This feedback will inspire us to improve on our offer and service delivey. We thank you for choosing to stay with us and look forward to...

Siesta Key, Florida
Reviewed April 3, 2017

Beautiful hotel with all the luxury amenities you could possibly want. Nice restaurant and very good included breakfast. Quiet and comfortable with an all around terrific staff. We would definitely stay here again.

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Helpful?
Thank ronzam
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Ronzam, Thank you for taking time to share your experience. We are delighted to know that you enjoyed your stay with us and that our offer and service delivery met with your satisfaction. We look forward to another opportunity to be of service to you, hopefully, in the not too distant future. Sincerely Daniel Sambai General Manager

Boston, Massachusetts
Reviewed March 25, 2017 via mobile

Very nice hotel with attentive service, well appointed rooms, "meets the bar" gym, lovely pool area, good breakfast buffet with made to order egg dishes, outdoor restaurant options and car service on demand. Architecture a bit dated (built around an atrium) but rest of hotel is not.

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Thank Lizalu61
Murqquab, United Arab Emirates
Reviewed March 24, 2017

One of the best i have seen in Africa, great hotel good customer service, Room were very good and Luxurious, staff was courteous like general public of Kigali. Location was also not bad not really far from Airport

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Helpful?
Thank RehanSherwani
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Rehan Sherwani, Thank you for taking time to share your experience following your recent stay with us. We are delighted to note that you enjoyed your stay with us and your comments will be shared with the team. We apprecite your feedback and look forward to welcoming you back to Kigali Serena Hotel. Kind regards Daniel Sambai General manager

Long Island, NY
Reviewed March 21, 2017

Right from the check in till check out. Always a smile. Food was good, but breakfast was great! Wonderful buffet. Live music by pool on Friday nights. Very clean. My room had everything you would need to make you comfortable.

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Helpful?
Thank ClaudBG123
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear ClaudBG123, Thank you for taking time to share your experience and we are delighted that you enjoyed your stay. Your comments on food offer and breakfast in particular will be shared with our Executive Chef Fred and his Kitchen brigade whom I'm sure will feel very inspired by your review! Our constant strive is to offer a product and...

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 

Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range: $286 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kigali
#1 Luxury Hotel in Kigali
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Questions & Answers

Here's what travelers have asked, with answers from Kigali Serena Hotel staff and other travelers.
6 questions
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Long Beach, California
Kigali, Rwanda
2 months ago
Amsterdam, The Netherlands
over a year ago

See all questions (6)

Questions? Get answers from Kigali Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not a vacation hôtel, more of a business hôtel.”
339svendh, 3 weeks ago | Read review
“Ask for a room with a big balcony.”
UB_Kenya, 3 weeks ago | Read review
“Ask for a room facing the pool.”
  • Hotel pool
989AnneB, 3 weeks ago | Read review
“Rooms overlooking the pool”
  • Another view from the room
  • Room
  • Shower & WC
  • Balcony Outside the Room
GMSnRAS, Apr 16, 2017 | Read review
“Room on Backside mountain view.”
RehanSherwani, Mar 24, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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