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Kigali Serena Hotel

Traveler (410)
Room & Suite (148)
Dining (51)
Overview
KN 3 Ave P.O. Box 7469, Kigali Rwanda See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
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Rooms
Dec 2Dec 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (825)
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770 results
Traveler rating
413
277
56
13
11
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LanguageEnglish
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413
277
56
13
11
Show reviews that mention
All reviews maisha spa breakfast buffet gorilla trekking star hotel fantastic hotel beautiful pool anywhere in the world an oasis genocide museum stayed here for one night national park business trip rooms are spacious pool side live music mille collines africa
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1 - 5 of 770 reviews
Reviewed 6 days ago via mobile

Immaculate plush surroundings woven together with african decor and theme that exudes the warmwth of Africa. Flawless checking with friendly staff and complimentary drink. My room was large and spacious again with african touch. Room service takes less about 15 mins. Immaculately delivered. Gym and...More

Thank 77by77
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 5 days ago

Dear 77by77, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one. I am also very delighted to hear that our staff...More

Reviewed 1 week ago

First time back in Kigali for 14 years and my very first stay at the Serena . First class experience. Bed could have been a little higher grade but apart from that relatively minor quibble , my stay was a great experience. Highly recommendedMore

Thank MikeRebak
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 1 week ago

Dear Mr. Rebak, Thank you very much for choosing the Kigali Serena Hotel as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough rave review of our property and service. We are truly...More

Reviewed 1 week ago

Stayed here a year ago and had a good repeat experience. It is certainly not a cheap place to stay, but you get luxury, space and great service. Somehow it also has more of an 'African' and less of an 'International Formula Hotel' feeling than...More

Thank TJCLeicester
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 1 week ago

Dear TJCLeicester, Thank you very much for making Kigali Serena Hotel your second home in Rwanda, we truly appreciate your loyalty and continued trust in our product and service. I am very delighted to hear that our staff made you feel at home and I...More

Reviewed 2 weeks ago via mobile

Kigali Serena is an amazing place to stay. Service is excellent and peronell amazing. Did I mention their amazing foods spread uuh. Would recommend anyone to visit and stay with them. Kigali Serena keep it up.More

Thank Yvonne W
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 1 week ago

Dear Yvonne W, Thank you very much for choosing the Kigali Serena Hotel as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough review of our property and service. We are truly honored...More

Reviewed 3 weeks ago

Was there for a training so when doing the booking the response time was supper slow. I got there and Schola and her team in reservations turned things around and made the experience worth my while. The team on ground were supper helpful and did...More

Thank Tina O
View more reviews
About
Description
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge More and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Pool
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
104
Price range
$242 - $561 (Based on Average Rates for a Standard Room)
Location
Rwanda > Kigali Province > Kigali
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
104
Price range
$242 - $561 (Based on Average Rates for a Standard Room)
Location
Rwanda > Kigali Province > Kigali
Photos
Traveler (410)
Room & Suite (148)
Dining (51)
Pool & Beach (36)
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Questions & Answers
Ask a question
Nadjet K
October 11, 2017|
AnswerShow all 3 answers
Response from Peter R | Reviewed this property |
This is not a question for Tripadvisor you ned to contact the hotel direct.
0
Votes
marycjenks
March 29, 2017|
AnswerShow all 7 answers
Response from Amrita J | Reviewed this property |
Yes
0
Votes
otienodavid
March 5, 2017|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
0
Votes
Room Tips
"Looking in towards the pool have good views."
TJCLeicester
1 week ago
Read review
"3rd floor rooms facing the pool, they have a great view"
mosesm761
4 weeks ago
Read review
"Rooms on the upper floors are quieter, especially if they face away from the hotel."
smuumbi2018
4 weeks ago
Read review
"face the pool"
Edmundo_de_ABQ
Oct 4, 2018
Read review
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