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Kigali Serena Hotel

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KN 3 Ave P.O. Box 7469, Kigali Rwanda
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KigaliSerena Hotel
$264
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$239
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Free cancellation until 10/22/20
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Hotels.com
$295
$234
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Free cancellation until 10/23/20
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (447)
Room & Suite (150)
Dining (55)
Certificate of Excellence

About

#5 of 101 hotels in Kigali
Location
Cleanliness
Service
Value
Certificate of Excellence
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Massage
Salon
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
910Reviews9Q+A100Room tips
Traveler rating
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Popular mentions
Conveniently located in Kigali and surrounded by peace and calm, Serena Kigali is my hotel of choice when in Kigali. It is a comfortable setting and their service is excellent. I enjoy their meals and their samosas are the best i have had in Kigali. Keep up the great service and attention to customer needs.
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A very nice hotel, very relaxing environment, with a great pool and nice bar that makes for a nice relaxing evening spot. Very spacious and comfortable rooms. The food is also quite nice and with variety. Very nice and helpful staff as well.
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Response from Frankline Nyakundi, General Manager at Kigali Serena Hotel
Responded Mar 2, 2020
Dear Eduardoc506, Thank you very much for choosing the Kigali Serena Hotel as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards Daniel Sambai General Manager
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Serena Hôtel in Kigali is a sure thing . The team has that rare quality : consistency . Every time we stay we are satisfied because the service is quality and the staff go out of their way to remember your preferences (for me it’s large four post mosquito nets because I sleep with the Windows wide open and love the fresh air) & makes life easy. Knowing ahead of time that the hotel you reserved will provide excellent service is such a relief , as all main cities Kigali can be stressful but Serena is a haven .
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Response from Frankline Nyakundi, General Manager at Kigali Serena Hotel
Responded Mar 2, 2020
Dear Ny0tan, Thank you very much for making Kigali Serena Hotel your second home in Kigali Rwanda we truly appreciate your loyalty and continued trust in our product and service. I am very delighted to hear that our staff made you feel at home and I am certain that they equally enjoyed catering to your needs as much as you enjoyed your stay. I will be sure to let them all know how much of an impact they made on your experience. Regards Daniel Sambai General Manager
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We had 5 rooms booked and all of had seemed to have bad air conditioning. The rooms were large and well equipped. Breakfasts were wonderful, while both our dinners were very average. The morning that we were leaving, I found a cockroach in my room.
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Response from SerenaHotels, General Manager at Kigali Serena Hotel
Responded Feb 18, 2020
Dear Simone M, We greatly appreciate your comments regarding your recent stay at the Kigali Serena Hotel, It is always a pleasure to receive positive feedback. I am however sorry that our house keeping offer did not meet your expectations and for that; please allow me to express my sincerest apologies. The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concern and stress more on fumigating the hotel thoroughly. Thank you once again for sharing your experience, and we look forward to serving you in the future. Sincerely, Daniel Sambai General Manager
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The hotel is very well located, top of the hill and about 25 minutes from the airport . The dining room is interesting as you can take your meals outside . Nice swimming pool and gym. The only thing we don't like is : there is carpet in the room , so ... If you can , ask à room facing the pool , nicer and quieter.
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Response from SerenaHotels, General Manager at Kigali Serena Hotel
Responded Feb 7, 2020
Dear Lisedal, Thank you very much for choosing the Kigali Serena Hotel as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us.Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards Daniel Sambai General Manager
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PRICE RANGE
$242 - $445 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
104
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Frequently Asked Questions about Kigali Serena Hotel
Which popular attractions are close to Kigali Serena Hotel?
Nearby attractions include Camp Kigali Memorial (0.2 miles), Go Kigali Boutique (0.2 miles), and Inzuki Designs (0.2 miles).
What are some of the property amenities at Kigali Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Kigali Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kigali Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kigali Serena Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Kigali Serena Hotel?
Conveniently located restaurants include Cucina Restaurant, Iriba Bar and Terrace, and New Cactus.
Are there opportunities to exercise at Kigali Serena Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Kigali Serena Hotel have an airport shuttle?
Yes, Kigali Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Kigali Serena Hotel located near the city center?
Yes, it is 0.8 miles away from the center of Kigali.
Are any cleaning services offered at Kigali Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Kigali Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.