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Kigali Serena Hotel

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#1 of 46 Hotels in Kigali
Certificate of Excellence
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621 Reviews from our TripAdvisor Community

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Showing 580: English reviews
Bedfordshire, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Serena was a nice 'multi-national' style hotel. The Restaurant and bar had a lovely terrace overlooking the pool and gardens, with a reasonable menu. The staff were helpful and friendly. We were allocated a lovely room with a balcony - suspect they were not too busy, as on our return it was nowhere near as nice! The pool was... More 

Helpful?
Thank anonofbiggs
Level Contributor
134 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We found this hotel excellent. The reception was gentle, necessary after a long flight. There are many staff and we were impressed by the willingness to help, even when we had difficulty locating the 5th floor by lift! There was some drilling going on in the hotel but it did not worry us as the noise stopped relatively early. The... More 

Helpful?
Thank DocHedley
Carefree, Arizona
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Nice looking hotel, lots of employees but few will speak English. When you call for service someone will call you back to verify you were happy with every thing you ask for. WIFI was the best we had experienced in a month of traveling. We got stuck with a room with the AC not working. We had them work on... More 

Helpful?
Thank carefreecruiser
Darlington
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is a great hotel for a stay in Kigali. Situated in the diplomatic area of the city it is in a good location (a quiet area, away from the hustle but within easy reach of the city to venture out for food). The rooms are very nice. Wifi is excellent in all areas. Breakfast buffet is superb with a... More 

Helpful?
Thank Quoff
Dar es Salaam, Tanzania
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

the hotel is now appears like an exotic blend of old world hospitality and contemporary standards. though services are bit slow but in east africa it exists almost everywhere..had buffett lunch and found it is of global standard . though it is overpriced but that is understable because there is almost no competetion for kigali serena as they are standing... More 

Helpful?
Thank ashish s
Sydney, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I felt thankful to "GW Tours in Sydney" for organizing such a wonderful & luxury holidays. This is not only a Tour, but holidays with Story to tell...... luxury hotels accommodations in this rural country.

Helpful?
Thank GorgeousSydney
Chicago
Level Contributor
284 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here one night before moving on to the Volcanoes National Park area to do a gorilla trek. It was a pleasant stay. The hotel is modern - maybe not full luxury in feel, but still very comfortable. There's a nice pool area - the pool was freezing cold, but I've actually found this to be the case all... More 

Helpful?
Thank Sunny77777
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice 4-star hotel. Everything was clean and comfortable. All supplies needed were provided. Staff is friendly and helpful. They provided a nice box breakfast for a very early departure to the airport.

Helpful?
Thank CAtraveler2k
Smithfield, Virginia
Level Contributor
10 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

The staff was outstanding at every point and the food was very good. Very nice, very helpful room service/maid/turn-down staff that went out of their way to take care of any need. The pool/common area’s are fantastic (very nice gym) with even more helpful staff there and everything is clean with good attention to detail. It's very pricy yes but... More 

Helpful?
Thank Doc R
Pitt Meadows, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

When I arrived in my room there was no bottled water. The bathtub was filthy. The little bottles of shampoo, etc, were only half full (obviously not changed out or not refilled - note crus ties on the edge of the bottle from previous user) and the bathroom door did not close properly. I had asked politely for a room... More 

Helpful?
Thank JP58_13
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 

Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range: $304 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kigali
#1 Luxury Hotel in Kigali
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