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Kigali Serena Hotel

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KN 3 Ave P.O. Box 7469, Kigali Rwanda
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (434)
Room & Suite (153)
Dining (55)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kigali Serena Hotel
Updated 07/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 117 hotels in Kigali
Location
Cleanliness
Service
Value
Travelers' Choice
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
908Reviews9Q+A100Room tips
Traveler rating
  • 499
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  • 65
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  • 13
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Popular mentions
Mohamed M wrote a review May 2021
Mombasa, Kenya3 contributions
Location is perfect, clean modern high standard interior and the best of all is the meal was super delicious, thanks to the chef and the reservation lady. Kigali serena reminded me and my family the 5 star Hotel in Bangkok. My kids enjoyed...
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Date of stay: May 2021Trip type: Traveled with family
Room Tip: You want a good relaxing sleep in a Morden furnished room and have the best meal of your life....
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Tiago Borges wrote a review Sep 2020
Porto, Portugal17 contributions9 helpful votes
The hotel is nice, the rooms are good and the food is well prepared. Unfortunately the service is very bad, specially the room service. We had to stay 24 hours on our room, waiting for COVID tests, and the room service never worked correctly. We make an order and always get different things. It seemed they didn’t understand what we requested, and we request from a pre defined menu! The strangest thing was one night that we asked for a bottle of water and they said the hotel was out of stock on water!!!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Dorothee Ingabire, Other at Kigali Serena Hotel
Responded Sep 20, 2020
Dear Mr. Tiago, Thank you for taking time to give us feedback following your resent stay with us. I would like to apologize for Kigali Serena Hotel not “living-up” to the Serena Hotels brand promise. The service lapses highlighted have received our full attention and rest assured that remedial measures have already been instituted to avert a recurrence in future. We hope that you can give us another opportunity to be of better service to you in the future Warm Regards Daniel Sambai General Manager
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Jacob S wrote a review Mar 2020
2 contributions
Conveniently located in Kigali and surrounded by peace and calm, Serena Kigali is my hotel of choice when in Kigali. It is a comfortable setting and their service is excellent. I enjoy their meals and their samosas are the best i have had in Kigali. Keep up the great service and attention to customer needs.
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Date of stay: March 2020
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Response from Dorothee Ingabire, Other at Kigali Serena Hotel
Responded Sep 21, 2020
Dear JL6T, Thank you very much for choosing the Kigali Serena Hotel as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards Daniel Sambai General Manager
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Eduardo C wrote a review Mar 2020
Luanda, Angola145 contributions27 helpful votes
A very nice hotel, very relaxing environment, with a great pool and nice bar that makes for a nice relaxing evening spot. Very spacious and comfortable rooms. The food is also quite nice and with variety. Very nice and helpful staff as well.
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Date of stay: February 2020Trip type: Traveled on business
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Response from Frankline Nyakundi, General Manager at Kigali Serena Hotel
Responded Mar 3, 2020
Dear Eduardoc506, Thank you very much for choosing the Kigali Serena Hotel as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards Daniel Sambai General Manager
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Nyota wrote a review Feb 2020
2 contributions
Serena Hôtel in Kigali is a sure thing . The team has that rare quality : consistency . Every time we stay we are satisfied because the service is quality and the staff go out of their way to remember your preferences (for me it’s large four post mosquito nets because I sleep with the Windows wide open and love the fresh air) & makes life easy. Knowing ahead of time that the hotel you reserved will provide excellent service is such a relief , as all main cities Kigali can be stressful but Serena is a haven .
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Date of stay: February 2020Trip type: Traveled on business
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Response from Frankline Nyakundi, General Manager at Kigali Serena Hotel
Responded Mar 3, 2020
Dear Ny0tan, Thank you very much for making Kigali Serena Hotel your second home in Kigali Rwanda we truly appreciate your loyalty and continued trust in our product and service. I am very delighted to hear that our staff made you feel at home and I am certain that they equally enjoyed catering to your needs as much as you enjoyed your stay. I will be sure to let them all know how much of an impact they made on your experience. Regards Daniel Sambai General Manager
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PRICE RANGE
$232 - $437 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
104
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Frequently Asked Questions about Kigali Serena Hotel
Which popular attractions are close to Kigali Serena Hotel?
Nearby attractions include Camp Kigali Memorial (0.2 miles), Go Kigali Boutique (0.2 miles), and Inzuki Designs (0.2 miles).
What are some of the property amenities at Kigali Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Kigali Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kigali Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kigali Serena Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Kigali Serena Hotel?
Conveniently located restaurants include Cucina Restaurant, Iriba Bar and Terrace, and New Cactus.
Are there opportunities to exercise at Kigali Serena Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Kigali Serena Hotel have an airport shuttle?
Yes, Kigali Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Kigali Serena Hotel located near the city center?
Yes, it is 0.8 miles away from the center of Kigali.
Are any cleaning services offered at Kigali Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Kigali Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.