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Kigali Serena Hotel

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#1 of 47 Hotels in Kigali
Certificate of Excellence
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1 room 2 adults 0 children
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652 Reviews from our TripAdvisor Community

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Showing 610: English reviews
Nairobi, Kenya
Reviewed yesterday NEWvia mobile

I was here for two business reviews that saw me spend the weekend at the Serena Kigali. Pickup from the Airport was prearranged and executed flawlessly in a luxurious automobile. The hotel reception is warm and the staff extremely helpful. Here, I cannot forget to mention Richard, who went beyond the call of duty on several occasions! The room was...

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Helpful?
Thank MugambiEric
Reviewed 3 days ago NEWvia mobile

This hotel lives up to Serena Hotels quality - service that is very attentive and guest focused. Believe it or not, there is more - the service is delivered the Kinyarwanda way - very thoughtful and polite. It also delivers on Serena's signature buffets a wide variety of continental And local dishes that ensure there is something decent for every...

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Helpful?
Thank Dorcas O
Nairobi
Reviewed 3 days ago NEW

If looking for a comfortable accommodation in Kigali then this is the place. The rooms are spacious and with ac. However, expect some delay on checkin which at times maybe up to 30 mins. If you need beat this, you need call in advance before arrival so that you are pre-registered.

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Helpful?
Thank PaulONsafari
Maryland
Reviewed 5 days ago NEW

Two one night stays over a period of a week. The customer service was excellent, very responsive and courteous staff. Our small tour group was well taken care of. I felt safe during my entire stay, with security checks of vehicles and luggage upon entry. My room was spacious and very comfortable with a view over the pool. My bed...

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Helpful?
Thank mjabdy
Calabasas, California
Reviewed 6 days ago NEWvia mobile

This hotel is quite beautiful and very safe. The staff are superb and well trained and also speak good English. The rooms are lovely with very comfortable beds and offer standard toiletries and water bottles....no conditioner though which is a cultural thing. I had 2 massages at the spa, both of which were excellent and well priced. You can also...

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Helpful?
Thank Dina H
Johannesburg, South Africa
Reviewed 1 week ago

I was in Kigali, Rwanda, to host a delegation from a regulator. I was thoroughly impressed with the courteous service we received from the entire staff at this hotel. From the receptionists to the restaurant staff, everyone was courteous, professional and friendly. The food at the hotel was extremely delicious, and always fresh. If I ever get an opportunity to...

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Helpful?
Thank Nozoyi71
Kigali, Rwanda
Reviewed 1 week ago

We live in Kigali and our friend was staying in the Serena Hotel. She phoned the hotel to ask if we could come and use the pool and whether we would be charged. They said no. So we turned up at the hotel only to be told we would be charged $40 each (which is an absurd price when compared...

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Helpful?
Thank suzanneowen89
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Suzanneowen89, Please allow me to express my sincere apologies; your experience was certainly not representative of the high quality standards and principles that the Serena Hotels stand for; the frustration and inconvenience caused to you is highly regrettable. We have always worked very hard to maintain the highest level of service and you can be sure that this incident...

Reviewed 3 weeks ago

I felt a bit odd staying in this posh hotel knowing how hard life is for most Rwandans. The hotel is nice but the breakfast was amazing. More food in that room than most of the people in the country see in a year.

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Helpful?
1Thank Linda B
London, United Kingdom
Reviewed 3 weeks ago

Very impressed with my one night stay here, the room was well appointed, spacious and with everything you could want, from a full size bath and separate shower, to comfy chair and balcony, great amenities including numerous teas and coffee.

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Helpful?
Thank DivingK
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear DivingK, We appreciate the time take to share your experience. Kindly note that we were delighted to host you and are glad that you found our offer and service delivery to your satisfaction. We look forward to another opportunity to be of service to you, hopefully, in the not too distant future. Sincerely Daniel Sambai

Gurgaon, India
Reviewed 3 weeks ago

once a stunning hotel but is completely out dated and need renovation. The food is very good and break fast have lot of items including some indian dishes. Service ok ok, nice lobby bar. Rooms facing the garden in the back of the hotel have good views.

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Helpful?
Thank dvr2020
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Guest, Thank you for taking time to share your experience. Our aim is to exceed our guests' expectations and your feedback is important as this motivates us to improve. In this regard, we appreciate your compliments about our food and service offer and also the comments on the need to upgrade the hotel. We are currently reviewing all areas...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 

Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range: $245 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kigali
#1 Luxury Hotel in Kigali
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Questions & Answers

Here's what travelers have asked, with answers from Kigali Serena Hotel staff and other travelers.
3 questions
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Questions? Get answers from Kigali Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms facing pool are quiet”
 of 5 bubbles PaulONsafari, 3 days ago | Read review
“very good corner room”
 of 5 bubbles 478madhavb, 4 weeks ago | Read review
“the waterfalls view”
 of 5 bubbles ngoumelafokoug, Oct 27, 2016 | Read review
“stay away from the elevators for more quiet”
 of 5 bubbles BambiLaFawn, Oct 23, 2016 | Read review
“Ask for a room with a pool view. 544 was excellent.”
  • Lounge area in Junior suite 325
  • Turn down gifts - Elemis Spa goodies
  • Junior Suite 325
  • Bathroom of Junior Suite 325
 of 5 bubbles HarpreetsWanderlust, Oct 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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