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Kigali Serena Hotel

#1 of 44 Hotels in Kigali
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KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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591 Reviews from our TripAdvisor Community

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Showing 552: English reviews
Washington, DC
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Nice rooms. Nice bathrooms. Only ok air conditioning units. Food generally good, but inconsistent. (Chicken overlooked , great breakfast buffet) Staff exceedingly polite, but in constant need to consult others. Great difficulty in communicating in English with some staff, especially room service. Front desk fine. Everything slow. Be prepared for 30 minute check in. Our visit marred by simultaneous African... More 

Helpful?
Thank FourEasyPieces
Jakarta, Indonesia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It isn't cheap, but it's great. A super pool area, very good restaurants (recommend dining by the pool), a fabulous spa area (with sauna & steam room), and very helpful staff. If you're in the mood to treat yourself while visiting my Kigali this is a great choice.

Helpful?
Thank Paul D
Kigali, Rwanda
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

the Hotel is located in a Quiet and serene environment, the room was very attractive and well decorated filled with all the basic amenities that you would need. all the Staff are friendly,very helpful and professional. I highly commend your Professionalism, Keep up

Helpful?
Thank GakwayaJunior
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful, clean , large rooms and great service ! Just 15 min from airport! Balconies overlooking the pool and courtyard ! Lovely staff. Very nice bathroom with double sink , bath tub, large shower enclosure and separate toilet ! They give you sleepers and bath robes and Elemis toiletries ! The nicest hotel in Kigali! We where happily surprised !

Helpful?
Thank Vivraquel100
Ukiah, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is the nicest I've stayed at in multiple trips to the African continent. It may not be 100% up to US 5 star standards, but it is very comfortable, has a nice pool, restaurants, good work out facilities, and conference rooms. I highly recommend.

Helpful?
Thank kpcsrc
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The African Society of Blood Transfusion had its 8th conference in Kigali Serena and the experience was good. Serena Kigali had enough room to accomodate the guests and all the exhibitors had enough space too to showcase their product. International delegates had never felt so safe, security In Kigali Serana was good

Helpful?
Thank Charles R
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

So far all is beautiful and the people are so warm and helpful. Very afar and secure hotel, they take no chances with what is going on in the wold today. It is an accepted fact here and go with it. Other countries provide security and the level here is exceptional for a small country.

Helpful?
Thank famlevine
Johannesburg, Gauteng, South Africa
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2016 via mobile

Great service from the team! What ambience! The GM together with Denise et al were awesome. And the food is great. I loved my room 447, what a great view. I think that this is one of the best Serena properties.

Helpful?
Thank Fiona M
Lewisville, Texas
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 15, 2016

Very nice, safe, secure location. Pleasant staff, albeit technology at front desk a bit unreliable. Restaurant very nice, decent menu, service oriented staff. Same with the bar. Definitely want to sit outside by the pool to enjoy a better view. All in All a solid choice!

Helpful?
Thank MarkPurdue
Paris, France
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 11, 2016 via mobile

Unfortunately many hotels in the city, even 4 stars are far from getting close to the international standards. The Serena is one of the few exceptions, with all the services and facilities you can legitimately expect. The room are spacious and comfortable, service is attentive, and there is a large choice of restaurants and bars. The hotel is expensive but... More 

Helpful?
Thank Arnime
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Arnime, Thank you for the good feedback on your recent stay with us. We are glad you had a memorable stay with us and indeed you found Kigali Serena exceptional from others. Our commitment is to exceed our guests' expectations and and we are glad we did that with you. We look forward to welcoming you again at Kigali... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 

Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range: $306 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
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Hotel Style:
#1 Business Hotel in Kigali
#1 Luxury Hotel in Kigali
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