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Kigali Serena Hotel

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#1 of 44 Hotels in Kigali
Certificate of Excellence
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603 Reviews from our TripAdvisor Community

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Showing 563: English reviews
Nairobi, Kenya
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Our stay at the Serena Hotel in Kigali was comfort at another level .... amazing staff ... very friendly and as we were attending a wedding for a very well known family member well established in Kigali - we as the family guests at the hotel were spoilt a little more than usual. Superb food and lovely location and our... More 

Helpful?
Thank 370bhavnak
San Francisco, California
Level Contributor
82 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is certainly one of the nicest hotels in Kigali, and would be considered 5 star in almost any city. We were only there for about 12 hours after our gorilla trek, and were especially delighted to have a very nice shower and comfortable bed. There is a large and lovely pool, which looked inviting but we didn't go in.... More 

Helpful?
Thank Byxbee
England
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed only one night but were very pleased with the hotel. The general décor was clean and pleasant, the rooms comfortable and well maintained. The bar service was friendly and the breakfast buffet excellent. The pool was lovely and the poolside service also friendly. The check-out was well manned, and efficient. The sort of no-hassle experience that you want... More 

Helpful?
Thank Andy1w
Seattle Area
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Fabulous pool, wonderful gracious service and comfortable accommodations. The Serena is a great place to stay in Kigali. I found their food and buffet good but not tremendous. They are now including the buffet in the room rate - deal! I had a coffee milkshake and it was wonderful. The pool was busy and nice, and the fitness center was... More 

Helpful?
Thank cglynn724
Toronto, ON
Level Contributor
120 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 stars Reviewed 1 week ago

An unexciting, but safe & comfortable choice in Kigali. Our room was functional, as was the food. Those uninspired factors were countered by the pretty pool area and the constant top-notch service. If I return to Kigali I'll look for something more interesting, but this is a decent option.

Helpful?
Thank LtDan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

One of the best hotels yet much is required for training. I was their 2 days ago for a night, entered a room which had a card and wine desicated to a client along with a fruit basket, the concierge whom had to speak to reception for almost 2 minutes while all i needed was to sleep; channels are not... More 

Helpful?
Thank Farha G
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Farha, Thank you for taking time to share your experience following your recent stay with us. I would like to apologize for the service shortfalls highlighted and rest assured that necessary remedial action will be instituted to avert a recurrence of the same in future. Your compliments with regards to Mr. Tito's service recovery efforts have been noted and... More 

Grand Cayman
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just one overnight stay before early morning flight to Nairobi. Great resultant , food, rooms and service . Pity we had to leave so soon. We checked in and room had an AC issue they upgraded immediately to one of the new refurbished rooms on the 4th floor. Overall service was excellent.

Helpful?
Thank Grahambda
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Grahambda, Thank you for taking time to review our hotel and we are delighted that you enjoyed your short stay with us. I am sorry about the AC incident but happy that it was resolved swiftly and to your satisfaction. We are currently replacing all our old AC units with new ones and this will greatly enhance our room... More 

New Orleans, Louisiana
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is a class act from the front desk,guest relations,restaurant, shops, the whole staff so eager to please! They were prompt,courteous n efficient! My view to city was excellent ! If I needed information the staff was eager to accommodate !

Helpful?
Thank trueluv2015
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Guest, We appreciate the time taken to share your experience. We are delighted to know that you found our offer and service delivery to your expectations and that our staff were helpful. We look forward to another opportunity to be of service to you in the near future. Sincerely Daniel Sambai More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Staff are the best, very helpful at the reception and all around the hotel, The restaurants and room service food are good, ac/s needs upgrade for a better accommodation. Arab food menu will be a nice addition to the menus Pool looks nice and a good view at night for a dinner.

Helpful?
Thank Omar F
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Omar F, Thank you for taking time to share your experience. As a manager, I am blessed to have such as great team working with me and I am delighted that they took such good care of you! We are currently replacing all our old airconditioning units with brand new ones and we project to finish the exercise by... More 

Rwanda
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is well decorated with serene environment and excellent facilities. The food is okay, the chef needs to up his/her ga e though. One of the best hotels in Kigali Rwanda so far... Generally, the hotel is nice.

Helpful?
1 Thank MemyMmbone
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Memy Mmbone, Thank you for taking time to review our hotel and we are delighted that you enjoyed your stay with us. Your comment on the food offer has been noted and we are currently reviewing all our menus and will soon be launching new and exciting menu offers. Once again, thank you for your feedback and we look... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 

Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range: $305 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
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Hotel Style:
#1 Business Hotel in Kigali
#1 Luxury Hotel in Kigali
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