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Urban by CityBlue Kigali, Rwanda

Rue des Parcs KN 51 Street, Kigali Rwanda
Traveler (33)
Room & Suite (21)
Dining (6)

About

#21 of 74 hotels in Kigali
Location
Cleanliness
Service
Value
Just 15 minutes from Kigali International Airport and 2 minutes from city centre, Urban by CityBlue Kigali is a boutique hotel housing well appointed and spacious bedrooms that are equipped with complimentary Wi-Fi, power showers, wall to wall carpeting, air conditioners and flat-screen televisions. Every little detail is designed to ensure you feel perfectly at home. We cater to tourists and business travelers with gracious hospitality and friendly services and strive to deliver a memorable stay, all in an excellent ambience at an affordable rate. The Bistro is our rooftop restaurant with beautiful views and is one of the best restaurants in Kigali where you can treat your palate with mouth watering international flavors.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Free parking
Restaurant
Bar/Lounge
Breakfast included
Airport transportation
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Wheelchair access
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
115Reviews
0Q+A
37Room tips
Traveler rating
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Popular mentions
Exceptional hotel, with beautiful rooms and awesome staff which goes out of their way to make your stay comfortable. Amazing food. All in all a strongly recommended hotel, where you must stay in Kigali. We felt like a home away from home, given we were here for 12 days.
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What a beautiful spot to have lunch or dinner is even better!! Gorgeous city views which is common to Rwanda due to all of the hills. All of our food was delicious...wonderful menu with salads and all types of meat. Loved my firecracker chicken! Came out on a sizzling skillet - will order again!!
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When I checked in, I was given a room that was not ready and was moved to another room. A colleague was given a room where the bathroom trash had clearly not been taken out. I stayed for a week in a room in the garden wing which is a separate building from the main hotel. My room was small and I felt there was no place to walk around and no suitcase rack so I ended up living out of a suitcase on the floor for the entire week. There is a small closet. I saw a couple of my colleagues' rooms and they were bigger and had a couch. There was a safe but the digital lock did not work. After calling the front desk, they gave me a physical key to use. They have adapters in the room so luckily I didn't have to find one for my electronics as I realized I brought the wrong one. I really didn't like the showers. It's basically 2 walls and half a glass wall, so when I showered, water went all over the bathroom floor. The restaurant is on the top floor of the main building. It has a good view, but the breakfast, included in the room rate, is meh. More of a continental breakfast, but they do have made to order eggs. I would definitely not stay in the garden wing. Attention to detail and cleanliness would bump this hotel up to average, I may give this hotel another chance and possibly try the main building next time because the area is convenient and is close to a really great Indian restaurant.
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Response from Yasir A, Owner at Urban by CityBlue Kigali, Rwanda
Responded Feb 12, 2019
Thank you for taking the time to write as it does help us to work on having happy guests that will come back. We do indeed have different size rooms to suit all budgets and it seems you had the smallest room. Before your next trip mail me and I will make sure you get a Superior Suite in the main block. (john.heidgen@citybluehotels.com). The breakfast has been improved on with both breakfast menu and buffet available.
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The staff were friendly with some of them being genuinely responsive with precise information and some staff providing assurance and not acting on the specific request. The breakfast was basic and decent for a business traveller.
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Response from Yasir A, Owner at Urban by CityBlue Kigali, Rwanda
Responded Dec 19, 2018
Dear Traveler, Thank you for your kind response and we look forward to having you back at our hotel Kind regards Yasir Alam
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This hotel could be anywhere in the world. It's a concrete block in an upmarket part of Kigali, just around the corner from the Presidential Palace. Everyone raves about the views from the top of the hotel; but, they aren't anything special. Yes, you can see the hills surrounding Kigali but most of what you see are a bunch of ordinary office buildings in/around the area. The rooms are nothing special. We had a club room on the ground floor, overlooking the air conditioning units and disused equipment; not very attractive for a premium room. Make sure you bring written confirm of your reservation . we arrived and the hotel had no record of our having prepaid the reservation; and they didn't seem to have any information about the pre-booked, prepaid taxi that was booked for the next day. it seems that the local hotel has no information; everything is done by "central reservations". we had to revert to our local travel agent in Uganda to make sure everything was confirmed.
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PRICE RANGE
$60 - $98 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Urban Boutique Hotel
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
34
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