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Heaven Restaurant & Boutique Hotel

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Heaven Restaurant & Boutique Hotel
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94 Reviews from our TripAdvisor Community

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Showing 87: English reviews
New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent rooms and the Internet worked very well. Fantastic restaurant with solid breakfast Great service and great drivers. Conveniently located in nice part of Kigali. Would recommend to anyone!!!!!!

Review collected in partnership with this hotel

Helpful?
Thank 513sean
Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Great guesthouse in a good location. Rooms were beautifully decorated and very clean. There's a great restaurant, gift shop and small art gallery on site - the whole place feels very relaxed and staff are very friendly and helpful. The rooms in the main building are newer than those a few doors up but both rooms we stayed in were... More 

Helpful?
Thank LisaED2015
Los Gatos
2 reviews
5 of 5 stars Reviewed 1 week ago

Overall a fabulous experience. We felt completely taken care of. The staff is warm and very well-trained. Everyone was willing to go the extra mile to take care of whatever we needed, from transportation to Wi-Fi to outside recommendations.

Review collected in partnership with this hotel

Helpful?
Thank Lauri P
Heaven_Inn, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Hi Lauri P. Warm greetings from Heaven Rwanda! Thank you for taking the time to share your experience on TripAdvisor. We are thrilled to note you had a fabulous stay with us and you felt pampered. We take great pride in creating a warm and friendly ambiance and delivering exceptional guest experience too. We are well pleased our hospitable staff... More 

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Three things I loved: 1. Driver: James Kamugisha was available to drive me all over Kigali and back to Heaven again. He is an outstanding driver--careful, never gets lost, generous, and made me feel completely comfortable. He even drove me to Akagera park for a quick day trip and the experience was superb. Spending time with him was a wonderful... More 

Helpful?
Thank gringagorda
Heaven_Inn, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear gringagorda, Warm greetings from Heaven Boutique Hotel! Thank you for choosing to stay with us during your recent visit and for posting such a wonderful review. We very much appreciate the remarkable and detailed narrative of your stay and we are so pleased that we exceeded your expectations. Thank you for the special recognition of James our driver and... More 

London, United Kingdom
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at the hotel before and found it ideal for a short business stay. I should have been warned when I contacted the hotel directly for a room price as a returning guest and got quoted a far higher price than I eventually got through Booking.com. Don't book an airport transfer: taxis are a fraction of the cost.... More 

Helpful?
Thank Simon A
Heaven_Inn, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear Simon A, Thank you for taking the time to share your feedback with us on TripAdvisor. We sincerely regret to note unlike in the previous visit, this stay we did not meet your expectations. In regards to the rates, please note we have different rates for different seasons hence the contrast. While the hotel keeps standard rates, the online... More 

The Hague, The Netherlands
1 review
4 of 5 stars Reviewed 2 weeks ago

We thoroughly enjoyed our stay at Heaven. Indeed for Africa, the price is expensive however the staff were extremely accommodating and the room was clean. The rooms could stand with some more maintenance in some places (lick of paint etc) however it was safe and easy and a restful stay. Speaking of safe, a safe would not go amiss in... More 

Review collected in partnership with this hotel

Helpful?
Thank Kelly C
Heaven_Inn, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear Kelly C, Warm greetings from Heaven Boutique Hotel! Thank you for sharing your review with other TripAdvisor enthusiasts. We are pleased to note you found our staff accommodating, the rooms were clean and in a safe environment and the restaurant was fantastic too. We however deeply regret to hear we did not meet your expectations in terms of comfort.... More 

Lusaka, Zambia
1 review
2 of 5 stars Reviewed 2 weeks ago

Very friendly and helpefull staff , but that is just not enough. Great Restaurant Guest house is a building with no direct connection to the main hotel Very poor rooms . Water didn't flow on the bathtube . Not able to open the wardrobe because of the nasty smell that came from the inside

Review collected in partnership with this hotel

Helpful?
Thank anamt773
Heaven_Inn, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear anamt773, Thank you for taking the time to share your feedback with us following your recent visit. We are happy to note you found the staff friendly and helpful and the restaurant was great too. Our guest house rooms regrettably did not meet your expectations. We highly value our guest's feedback and with the help of your review and... More 

North Brunswick, New Jersey
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

heaven boutique is a safe and reliable place you can count on when you travel in an unknown place. I had to have my passport mailed to them and they he'd it at my arrival. The staff is extremely helpful and nice,the Internet communication outstanding. My only complain is that for the price I would have expected to have better... More 

Review collected in partnership with this hotel

Helpful?
Thank lackivu
Heaven_Inn, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear lackivu, Warm greetings from Heaven Boutique Hotel. Thank you for sharing your review with the online community. We are also grateful for your kind and positive comments regarding our helpful staff, safe & reliable location and our fast internet connection. One of our key guiding principles at Heaven Boutique Hotel is to offer all our Guests value for money... More 

Paris, France
1 review
5 of 5 stars Reviewed 3 weeks ago

Heaven was great! :) The staff was truly remarkable. Their genuine desire to make your stay great is something to write home about. We tried their masseuse and we were not disappointed. Their restaurant, both food and service, was very good. The room and its furniture was adequate and included an ample mosquito net. The bathroom had hot water. However,... More 

Review collected in partnership with this hotel

Helpful?
Thank Reggietao
Heaven_Inn, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear Reggietao, Warm greetings from Heaven Rwanda. Thank you for sharing such a glowing review following your recent visit. It gives us great gratitude to learn that your stay with us was such a memorable one. We always do our best to offer unique experience to our guests and it is delightful to note we indeed met your expectations. Thank... More 

Pretoria, South Africa
1 review
4 of 5 stars Reviewed 4 weeks ago

Good location, helpful staff, great restaurant including excellent breakfast. Used this as our base after returning from volcano hiking. Most of the Kigali sites nearby so could spend a day sightseeing before flight home.

Review collected in partnership with this hotel

Helpful?
Thank pallan_146218
Heaven_Inn, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear pallan_146218, Thank you for the wonderful review. We are most grateful for your favorable comments regarding our good location, helpful staff, excellent breakfast and a great restaurant. Our staff take great pride in delivering exceptional guest experience and we are so pleased you enjoyed your stay with us. We hope to welcome you back in the not too distant... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Heaven Restaurant & Boutique Hotel is an American-owned, private, serene property, located in Kigali's most beautiful neighborhood, Kiyovu. Heaven is a short walk to the City Center, shopping, banks and entertainment. In addition to Kigali's top-rated restaurant, Heaven hosts the onsite INEMA Arts' Gallery and AZIZI Life fair-trade crafts boutique. Perfect for business travelers and tourists alike, enjoy our gourmet international cuisine, top notch service, comfortable workspaces, and ambiance. Relax and have meetings under the shade of our grand umuvumu trees and enjoy expansive views of Kigali from the Adirondack chairs on our terrace. We have fifteen rooms available -3 rooms are onsite adjacent to Heaven Restaurant: Inzozi (Dream), Ijuru (Sky) and Izuba (Sun), available for nightly, weekly or monthly stays. Each room has a private bathroom, a mini-fridge and coffee, tea & filtered water service. We just expanded our hotel and have twelve (12) new rooms, just 2 doors downhill from Heaven Restaurant in the newly constructed Heaven Boutique Hotel Villa! There are 4 KING Rooms and 8 Queen Rooms all with ensuite private bathrooms. All guests enjoy free wi-fi, breakfast and may have access anytime to meals and relaxation at Heaven Restaurant. ... more   less 

Additional Information about Heaven Restaurant & Boutique Hotel

Address: No. 7, KN 29 | Kiyovu, Kigali, Rwanda (Formerly Inn Heaven)
Location: Rwanda > Kigali Province > Kigali
Price Range: $117 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heaven Restaurant & Boutique Hotel 3.5*
Number of rooms: 15
Reservation Options:
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