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Heaven Restaurant & Boutique Hotel

Traveler (101)
Dining (35)
Videos (2)
Certificate of Excellence

About

#6 of 74 hotels in Kigali
Location
Cleanliness
Service
Value
Certificate of Excellence
Heaven Boutique Hotel is a 22-room, private and serene American-owned hotel located in the heart of downtown Kigali on a quiet side street, just steps from its award winning Heaven Restaurant. Open for breakfast, lunch and dinner, hotel guests enjoy relaxing on Heaven's open-air terrace with expansive views of Kigali, having quiet meetings in one of our conference spaces and hanging out by the pool and state-of-the-art fitness center. With an onsite playground, salt water swimming pool, fair trade crafts boutique and art gallery onsite, Heaven is the ideal place to stay for families, business travelers and tourists alike. Our 11 room new luxury eco-friendly hotel called The Retreat is now open! The Retreat is a new property with 11 luxury rooms all with peaked ceilings, private outdoor patios with outdoor rain showers, hand-made sustainable teak furniture, a massive heated saltwater pool with diving rocks and spa, and a yoga and meditation room.
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Property amenities
Pool
Spa
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Public Wifi
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Room features
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Trendy
Hotel links
Visit hotel website
355Reviews
5Q+A
66Room tips
Traveler rating
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Popular mentions
Heaven Boutique Hotel has been my home away from home in Rwanda since 2013. Every year it just gets better. The rooms are so comfortable, everything you need for rest and dining is on the premises. The staff is great and I always feel that warm hospitality Heaven is known for. Heaven Restaurant is a great spot for dining from breakfast to dinner. There is a full bar including delicious fresh fruit specialty cocktails. Sunday brunch is amazing! Put Heaven on your list when visiting Rwanda!
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Hotel's Favorite
We spent 3 nights at Heaven over the course of our 10 days in Rwanda. Each time we arrived for our 1 night stay, it felt like coming home. The staff is amazing, the restaurant delicious and peaceful. We have 5 rooms each time we stayed and loved every one of them. Kigali is now home to many western hotel chains, but staying at Heaven felt so much more serene and authentic.
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Response from DerrickS001, Front Desk Supervisor at Heaven Restaurant & Boutique Hotel
Responded Jan 22, 2019
Thank you so much for the kind review. We are glad you enjoyed our rooms, restaurant and serene and authentic environment. We look forward to your next stay with us again. Best wishes, Derrick
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I stayed for 3 nights in June 2019. The room I had was small and I had to move rooms to one which was more functional for working. Tea and coffee making facilities are available in the rooms. The outstanding part of the stay was the helpfulness of the staff, who responded to everything I asked for, including a same-day laundry service. The fitness centre is well equipped. The restaurant is a short walk up the road and the food is very good - I had breakfast every day and I also ate dinner there one evening. Heaven is known in Kigali more as a restaurant than for the hotel side but if you want a comfortable place to stay with helpful staff this is somewhere you should consider. Rooms are on two floors (ground and first floor) and there is no disabled access at the moment as there are plenty of stairs to negotiate.
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Had dinner there in a group from a Conference up the road. Dining room is all wood and has a nice atmosphere. Buffet was good without being special, some local dishes and the rest standard international fare. Wines were South African so were better priced than French but were still expensive, as wines all are in Kigali. Service was attentive and good. Smart casual dress code is adequate.
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Response from The_Retreat001, Owner at Heaven Restaurant & Boutique Hotel
Responded 3 weeks ago
Thanks for this kind review! We're glad that you had the chance to enjoy an event at Heaven. Of course, our regular menu is a la carte and we hope you have the chance to come back in and enjoy other items on it. Warm regards, Alissa
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The staff at Heaven - the restaurant and the three hotels including and especially Retreat - are outstanding. Coming back for a second visit reinforced these feelings and impressions and reconfirmed them with the excellence of service and terrific atmosphere I experienced. I had eaten some great meals there a few months earlier and found the staff to be so welcoming and caring, so genuinely friendly, that I related to Heaven less as a restaurant and a hotel and more as an extended family and a community. It really feels that way and is so personable and warm - you will be welcomed with uncommon sincerity and hospitality and you will feel at home. Heaven is a great place to set up base in Kigali - whether the hotel or the restaurant - or both! Weekend brunches in particular are distinctive in Kigali for their great value, quality and diversity of food, chilled out atmosphere, and the beauty of being perched in a lush area looking out on Kigali but surrounded by trees and greenery. It's a relaxing atmosphere where you can get plenty of work done, read, meet up with friends, or just find your peace and space to reflect and relax unhurriedly. The brunches are bountiful and have many diverse offerings - plenty of vegetarian options and a great mix of traditional breakfast offerings with hot lunch food too, desserts, different breads, fresh fruits and vegetables, an omelette station, yogurts, smoothies, muffins, cereal, ... and on and on. Food is fresh, of a very high quality, and there are lots of healthy options. Overwhelmingly, the food is both healthy and delicious - an uncommon combination which Heaven achieves with aplomb and across its menu. I had one experience that really stands out for me as demonstrating what makes Heaven and its staff so special. I was huffing and puffing my way towards Heaven and the city center walking on a nearby street. It was a hot day and even though Rwanda is at an altitude that has a pleasant cooling effect some days can get hot and a bit humid once in a while. So I looked a bit (or perhaps more than a bit!) exhausted by the heat and my walking, and I stopped to lean against a post to catch my breath and drink some water. Someone I didn't immediately recognize called out to me as he walked up the same street. He said he worked in Heaven's kitchen and had seen me eat there and he wanted to know if I was OK. I was touched by this - it was totally beyond the call of an employee, just a very real example of caring and friendliness and the sensibility that customers are part of the Heaven family. So while there are many reasons to come to Heaven - including great food and atmosphere - it's the people that make Heaven special above all, and it's the people that bring me back and will keep bringing me back again and again. And the mango smoothies and Saturday/Sunday brunches certainly beckon and add to the inspiration to come back for more! I can't recommend Heaven enough. Its staff and owners put their heart and soul into it and into welcoming customers and providing warm, quality, genuine service that's Africa and Rwanda at their very best.
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Response from The_Retreat001, Owner at Heaven Restaurant & Boutique Hotel
Responded 3 weeks ago
Thank you so much for taking the time to acknowledge our staff! We really appreciate the fact that you had the full Heaven experience and that our staff took such good care of you. We look forward to welcoming you back. Warm wishes, Alissa
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PRICE RANGE
$78 - $129 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Inn Heaven
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
22
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