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Flame Tree Village

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43 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Sydney, Australia
Level Contributor
18 reviews
9 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

I recently had two separate stays at Flame Tree. The first one was in a two story villa - lots of space with a tree outside my room full of many different types of birds. Then rooms need a little updating - especially the bathroom area and the hot water takes ages to come through the pipes.The air conditioner was... More 

Helpful?
Thank Sally S
Auckland Region, New Zealand
Level Contributor
132 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 1 week ago

A cluster of villas in an inner-city suburb, Flame Tree rooms are extremely spacious - more like apartment suites. Mine had a large sitting area with 2 couches, kitchen (with no crockery or cutlery!), huge bathroom and spacious bedroom. My only complaint was that there was no fan or AC so it was pretty warm overnight. There is a pool... More 

Helpful?
Thank PhineasFogg54
Sydney, Australia
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Our group of 8 friends had two separate nights bookending a trip to Virunga Mountains. The first night was great, in the two storey apartments, friendly and helpful staff but often missing in action. The rooms were great. On our second stay, it appeared they were not expecting us, hastily shoved us in their lower end rooms, staff were grumpy... More 

Helpful?
Thank R08_S
New York City
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our room was a two story condo -- which was nice, but I would have traded the space for a more updated room. Everything was dingy and sorely in need up sprucing up. The grounds are nice, breakfast and dinner were good, but I couldn't help thinking how much nicer it all could have been....

Helpful?
Thank J'Adore-Voyager
3BHOTELS, Public Relations Manager at Flame Tree Village, responded to this review

Dear Guest, Greetings from 3B Hotels. Thank you very much for staying with us recently and taking your time to share your feedback. We are happy that you enjoyed your stay with us. Sorry for the slight downsides you mentioned. Kind Regards, Ann Njoroge, Public Relations/Marketing Manager. More 

Maidenhead, United Kingdom
Level Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

hotel condo was nice spacious food at the hotel was very nice allthough the chef in the morning needs to learn how to cook toast ans it was white when they gave it to me . wifi was very difficult and not very good in my condo could only get internet in the living area not in the bedroom .was... More 

Helpful?
Thank sezzy1138
3BHOTELS, Public Relations Manager at Flame Tree Village, responded to this review

Dear Guest, Thank you very much for staying with us and taking your time to share your feedback, we truly appreciate. Please accept our sincere apologies for the downsides experienced during your recent stay. The management is working on all the details you mentioned to improve our services. We welcome you to stay with us next time and promise to... More 

Toronto
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went for one night on our Honeymoon and was extremely impressed with the small property. The pool looked great although we didn't have time to use it. The villa was 2 floors with a kitchenette and everything you'd need for any length of stay. The restaurant was not the greatest food and we wished we would have explored the area... More 

Helpful?
Thank TravelinHersh
3BHOTELS, Public Relations Manager at Flame Tree Village, responded to this review

Dear Guest, Greetings from the land of thousand hills. 3B Hotels would like to extend our sincere appreciation to you for choosing to stay at Flame Tree Village. Thank you for taking your time to share your valued feedback. We are glad you enjoyed your recent stay with us and we eagerly look forward to host you in near future.... More 

Level Contributor
96 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed February 29, 2016

We were surprised to find a 2-story condo. It as a lovely place. The two breakfasts we had there were delicious and plenty. The service was excellent. When we returned from breakfast, we were surprised to find our beds made and the place cleaned, even though we did not check out yet. Not sure if it was meant to "freshen... More 

Helpful?
Thank 17suzan17
3BHOTELS, Public Relations Manager at Flame Tree Village, responded to this review

Dear Guest, Thank you so much for staying with us and taking your time to share your feedback. It is great that you pointed out that slight issue we appreciate, kindly rest assured that we have corrected that already. We happily welcome you to stay with us again next time you visit. Kind Regards, Ann Njoroge, Public Relation Manager/Marketing. More 

victoria BC
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 23, 2016

We spent one night at Flame Tree Village and were most impressed with the accommodation and staff. We arrived late but they were waiting for us and helped us connect with our driver by phone. Breakfast was great and service was wonderful. A very peaceful, restful place.

Helpful?
Thank bowena
3BHOTELS, Public Relations Manager at Flame Tree Village, responded to this review

Dear Guest, Thank you so much for choosing to stay at Flame Tree, much appreciation for sharing your feedback. We are so glad to read your compliments and happy to know that you enjoyed your stay with us. We look forward to hosting you again. Kind Regards, Ann Njoroge, Public Relation Manager/Marketing. More 

Woodbury, Connecticut
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 18, 2016 via mobile

Arrived late into Kigali after a long flight from the USA. Easy cab ride from the airport. They had dinner waiting for me. Very lovely accommodations and comfortable bed. Would highly recommend Staff very nice.

Helpful?
Thank Alice N
3BHOTELS, Public Relations Manager at Flame Tree Village, responded to this review

Dear Guest, Thank you so much for staying with us and taking your time to give us your feedback. We are glad to read your compliment and happy that you enjoyed your stay with us. We welcome you to stay with us next time. Kind Regards, Ann Njoroge, Public Relations/Marketing Manager. More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 25, 2016

You dont really have a room so much as a split level apartment! Kitchenette with a small dinning table upstairs (since it is built on a hill, you walk into the top floor), as well as a sitting area with a couch and TV and the sleeping area downstairs. You get your own little balcony upstairs and a small garden... More 

Helpful?
1 Thank Adrienne S
3BHOTELS, Public Relations Manager at Flame Tree Village, responded to this review

Dear Guest, Thank you so much for staying with us and taking your time to give your feedback. We are glad to read your compliment and happy that you enjoyed your stay with us. We are working on internet issue to make sure that soon guest can access internet comfortably in their rooms. We welcome you to stay with us... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
The moment you step in the Parking, you enter another world, the heat and bustle of modern Kigali left behind as you tune into the cool elegance of Flame Tree Village. A spacious foyer, with its patterned floors made of special stones "Pierre du Pays", and ancient photographs all come together to transport you to another era. Flame Tree Village, which is one of the three hotels owned by 3B Hotels, offers a wide range of accommodation and services with all rooms elegantly furnished with an ambiance that remains as friendly and welcoming.Our facilities include Wireless Connection, DSTV, Mini Bar, Coffee Machine, spacious sanitation facility with a separate shower and a corner bath tub. A front and private gardens and a well kept terrace provide a great view of thousand hills. The pool adjoins fully equipped Beauty and Massage Parlours.The Hotel provides 2 restaurants and Bars, near the swimming pool for Berbecue and Inside the Main Building. All our services are for residents only. There's always something special happening at Flame Tree Village. Welcome to 3B Hotels, Number 1 safari Lodges in Rwanda. ... more   less 

Additional Information about Flame Tree Village

Address: Musanze, Rwanda Nyarutarama Kigali Rwanda, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Price Range: $150 - $200 (Based on Average Rates for a Standard Room)
Number of rooms: 16
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