This hotel is poorly maintained. The shower drain backed up and almost overflowed in the bathroom. The shower head was so clogged up it sprayed everywhere. Their ad talks about hair dryers, but our room didn't have one. The downstairs bedroom smelled like mold. I wouldn't recommend this place to anyone. The crowning blow was a power failure.
We had three nights here between our hiking with gorillas and game park experiences in Rwanda. The first night was in room 2 which was a 2BR apt. It was dark and dank and smelled of mildew. For my second night I requested an upstairs room which they accomodaited however when returning for the third stay they again had me in room 2 and along with others in our group and we all refused to stay at the property. It was impossible to breathe and gave you terrible headaches. I would never recommend this property when there are so many nice places to stay in Kigali.
Visited for work, the rooms are very clean and very nice. The services were very good. However, the breakfast team do not seem prepared to serve. They first give you the look of what do you want before offering you the breakfast menu..you have to beg, beg for the coffee to come first. You have to call for their attention for everything. Not impressed! My colleague was offered the same Knife that fell off the table...the lady just wiped it with her napkin and handed it back to him. Ps; is it because we were the only black peeps for the day? We felt undervalued as customers. Everything else was okay. Ps. request room 1, 2, 3, 4, 5, 6. these are designed in a very unique way. very spacious and give you a homelike feeling
Flame Tree was our home base during our trip to Rwanda. We stayed here 4 nights between our visits to Akagara National Park, Nyungwe National Park, Lake Kivu, and Volcanoes National Park for Gorilla trekking. I would stay here again. The apartment was clean and the grounds are beautiful. The main floor was very spacious with a living area and full kitchen. It was nicely decorated and the balcony has a very nice view of the city. The bedroom was on the lower level. The bed was comfortable. Some of the furniture and fixtures in the bedroom and bathroom are a bit dated with handles missing, etc., but not a huge problem (my reason for giving 3 stars rather than 4). We really enjoyed our breakfasts - the fresh fruit plate and egg choices such as scrambled, poached, and over easy, were phenomenal (I tried the omelets one day - not as good as the other breakfast choices).…
We stayed one night. The room was huge. It had two floors including a small kitchen, living room, bedroom, and two bathrooms. The food at the restaurant was very good. The staff were very attentive and helpful