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Flame Tree Village

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Nyarutarama, Kigali Rwanda
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Traveler (30)
Room & Suite (9)
Pool & Beach (3)

About

#18 of 233 B&Bs / Inns in Kigali
Location
Cleanliness
Service
Value
The moment you step in the parking, you enter another world, the heat and bustle of modern Kigali left behind as you tune into the cool elegance of Flame Tree Village. A spacious foyer, with its patterned floors made of special stones "Pierre du Pays", and ancient photographs all come together to transport you to another era. Flame Tree Village, which is one of the three hotels owned by 3B Hotels, offers a wide range of accommodation and services with all rooms elegantly furnished with an ambiance that remains as friendly and welcoming. Our facilities include wireless connection, DSTV, mini bar, coffee machine, spacious sanitation facility with a separate shower and a corner bathtub. A front and private gardens and a well kept terrace provide a great view of thousand hills. The pool adjoins fully equipped Beauty and Massage Parlours. The hotel provides 2 restaurants and bars, near the swimming pool for barbecue and inside the main building. All our services are for residents only. There's always something special happening at Flame Tree Village. Welcome to 3B Hotels, Number 1 safari lodges in Rwanda.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Gift shop
Mosquito net
24-hour front desk
Secured parking
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast in the room
Special diet menus
Non-smoking hotel
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Bottled water
Clothes rack
Wake-up service / alarm clock
Kitchenette
Minibar
Refrigerator
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French
71Reviews3Q+A9Room tips
Traveler rating
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Diane C wrote a review Oct 2019
1 contribution
This hotel is poorly maintained. The shower drain backed up and almost overflowed in the bathroom. The shower head was so clogged up it sprayed everywhere. Their ad talks about hair dryers, but our room didn't have one. The downstairs bedroom smelled like mold. I wouldn't recommend this place to anyone. The crowning blow was a power failure.
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Date of stay: October 2019Trip type: Traveled as a couple
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Response from 3BHOTELS, Guest Relations Manager at Flame Tree Village
Responded Oct 30, 2019
Dear Guest, Warm greetings from 3B Hotels. Thank you for staying with us during your recent trip to Rwanda and taking time off your busy schedule to share your valued feedback on this forum, we truly appreciate this as it helps us improve our services. Kindly accept our sincere apologies for we did not meet your expectations this time but rest assured that we have noted your honest feedback and we are working on improvements to serve you better next time you visit. Once again thanks for giving us an opportunity to serve you, we look forward to host you again soon. Kind Regards, Ann Njoroge.
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DiverFlorida wrote a review Aug 2019
Florida82 contributions28 helpful votes
We had three nights here between our hiking with gorillas and game park experiences in Rwanda. The first night was in room 2 which was a 2BR apt. It was dark and dank and smelled of mildew. For my second night I requested an upstairs room which they accomodaited however when returning for the third stay they again had me in room 2 and along with others in our group and we all refused to stay at the property. It was impossible to breathe and gave you terrible headaches. I would never recommend this property when there are so many nice places to stay in Kigali.
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Date of stay: July 2019
1 Helpful vote
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Response from 3BHOTELS, Guest Relations Manager at Flame Tree Village
Responded Oct 14, 2019
Dear Guest, Thank you for staying with us during you trip to Rwanda and taking time to share your valued feedback. It is clear we did not meet your expectations and we truly apologize for the discomfort. We have done renovations to improve the facility and we hope to welcome you back and experience the changes. Kind Regards, Ann Njoroge.
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Christina Olah wrote a review Jul 2019
Kampala, Uganda19 contributions4 helpful votes
Visited for work, the rooms are very clean and very nice. The services were very good. However, the breakfast team do not seem prepared to serve. They first give you the look of what do you want before offering you the breakfast menu..you have to beg, beg for the coffee to come first. You have to call for their attention for everything. Not impressed! My colleague was offered the same Knife that fell off the table...the lady just wiped it with her napkin and handed it back to him. Ps; is it because we were the only black peeps for the day? We felt undervalued as customers. Everything else was okay. Ps. request room 1, 2, 3, 4, 5, 6. these are designed in a very unique way. very spacious and give you a homelike feeling
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Date of stay: June 2019
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: rooms 1 to 6 are very nice, easy to access and well maintained
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Response from 3BHOTELS, Guest Relations Manager at Flame Tree Village
Responded Oct 15, 2019
Dear Guest, Warm greetings from the land of thousand hills. Much appreciation for giving us a chance to serve you during your trip to Rwanda and taking time to share your valued feedback which are highly important to us. We are glad that you enjoyed your stay with us despite the unusual occurrence during breakfast, kindly accept our heartfelt apologies and rest assured that this has been corrected. Looking forward to welcome you again. Kind Regards, Ann Njoroge.
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Marianne M wrote a review Jun 2019
6 contributions
Flame Tree was our home base during our trip to Rwanda. We stayed here 4 nights between our visits to Akagara National Park, Nyungwe National Park, Lake Kivu, and Volcanoes National Park for Gorilla trekking. I would stay here again. The apartment was clean and the grounds are beautiful. The main floor was very spacious with a living area and full kitchen. It was nicely decorated and the balcony has a very nice view of the city. The bedroom was on the lower level. The bed was comfortable. Some of the furniture and fixtures in the bedroom and bathroom are a bit dated with handles missing, etc., but not a huge problem (my reason for giving 3 stars rather than 4). We really enjoyed our breakfasts - the fresh fruit plate and egg choices such as scrambled, poached, and over easy, were phenomenal (I tried the omelets one day - not as good as the other breakfast choices).
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Date of stay: May 2019
Value
Location
Service
Trip type: Traveled with family
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Response from 3BHOTELS, Guest Relations Manager at Flame Tree Village
Responded Oct 15, 2019
Dear Guest, What a lovely testimony. Thank you for choosing Flame Tree for your stay and taking time to share such a nice and detailed feedback. We are delighted to learn that you had a memorable stay, enjoyed the views from the comfort of your balcony and enjoyed our meals. The negative part of feedback is also well noted and taken care of, thanks to you. We truly look forward to welcome you in near future. Kind Regards, Ann Njoroge.
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Jackie A wrote a review Mar 2019
Marysville, Washington, USA22 contributions6 helpful votes
We stayed one night. The room was huge. It had two floors including a small kitchen, living room, bedroom, and two bathrooms. The food at the restaurant was very good. The staff were very attentive and helpful
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Date of stay: February 2019
Rooms
Cleanliness
Service
Trip type: Traveled as a couple
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Response from 3BHOTELS, Guest Relations Manager at Flame Tree Village
Responded Oct 18, 2019
Dear Guest, Warm greetings from 3B hotels. Thank you for staying with us and taking time to rate us on this forum. We are glad that you had lovely experience during your stay. Looking forward to host you again soon. Kind Regards, Ann Njoroge.
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PRICE RANGE
$178 - $202 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
15
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Frequently Asked Questions about Flame Tree Village
Which popular attractions are close to Flame Tree Village?
Nearby attractions include Bourbon Cafe (0.4 miles), Haute Baso (0.5 miles), and N G Residence (0.6 miles).
What are some of the property amenities at Flame Tree Village?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Flame Tree Village?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Flame Tree Village?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Flame Tree Village?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Flame Tree Village?
Conveniently located restaurants include Question Coffee Bar, KG13 Masala St, and Zen.
Are there opportunities to exercise at Flame Tree Village?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Flame Tree Village?
The staff speaks multiple languages, including English and French.