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Lebanon Hotel

Traveler (67)
Room & Suite (9)
Pool & Beach (4)

About

#16 of 74 hotels in Kigali
Location
Cleanliness
Service
Value
Lebanon hotel is a new and cozy hotel in Kigali located less than 10 minutes away from Kigali International Airport and 2 minutes away from Amahoro National Stadium. The hotel offers modern accommodations for business and tourist travelers, restaurant, conference facilities, a swimming pool, sauna and massage services. Pick up services from the airport are available upon request.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Spa
Fitness Center with Gym / Workout Room
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Smoking rooms available
Suites
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Good to know
HOTEL CLASS
65Reviews
0Q+A
17Room tips
Traveler rating
  • 51
  • 11
  • 3
  • 0
  • 0
Time of year
Traveler type
Language
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  • English
Popular mentions
I spent nearly a week in Kigali at Lebanon. The staff are attentive and kind. The hotel facilities are very clean and is a paradise of calm in the nice area of Remera. Reception staff is always providing the extra to help you feel satisfied with their service.
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Response from _t_niyonsenga, Front Office Manager at Lebanon Hotel
Responded 2 weeks ago
Dear juldo34, Thank you so much for your wonderful review on TripAdvisor! We really appreciated that you enjoyed your stay with us ! You are always welcome back at Lebanon Hotel Kigali and your satisfaction is our concern! Regards, Thomas
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The location is only a few minutes from the airport. The people who work at this hotel are very helpful and always seem to have a great attitude. The breakfast was very good each morning with a variety of things to choose from.
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Response from _t_niyonsenga, Front Office Manager at Lebanon Hotel
Responded 2 weeks ago
Dear Tim, Thank you so much for your wonderful review! we appreciated that you enjoyed your stay . You are most welcome back . Your satisfaction is our concern! Regards, Thomas
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With the exception of the restaurant staff, the hotel seems to be fairly over staffed with generally unfriendly and unhelpful staff. The reception team protect the water bottles tighter than the beef eaters protect the Crown Jewels. The strangest thing happened when we left two bottles of water on the bed of the room with the DND sign on the door, when we returned we asked reception for a extra bottle, he refused and said we had some in our room, when we got back to the room only one bottle was left ... hmmm. Fairly clean however and the air conditioning was new. Breakfast is better than expected.
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Response from _t_niyonsenga, Front Office Manager at Lebanon Hotel
Responded 2 weeks ago
Dear Valued guest Cus2014, Thank you so much for your review regarding your recent stay with us in Kigali. We have noted the mistake done regarding mineral water to drink and we really apologize for inconvenience. We have taken serious measures to make sure that the same problem will not happen anymore. Thank you so much for choosing Lebanon Hotel and you are most welcome back. Your satisfaction is our concern Regards, Thomas
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At first I was sceptical about the hotel, but when I got there everything was good,airport pickup was already waiting for us,bathroom onpoint, room is wow.,workers were very friendly. I will stay again&again..I highly recommend.
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Response from _t_niyonsenga, Front Office Manager at Lebanon Hotel
Responded 3 weeks ago
Dear Belemajazz, Thank you so much for choosing Lebanon Hotel. We appreciated your review and it is a great pleasure to hear that you were enjoyed your stay with us. You are most welcome back Regards, Thomas
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We came here because it was near to the airport and we needed somewhere to stay, we were not looking for luxury hotels. The rooms were clean, and the water was hot. They provided us with juice in the middle of the night before going to bed. I am satisfied with the performance of the staff and also with the bed, it was very comfortable.
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Response from _t_niyonsenga, Front Office Manager at Lebanon Hotel
Responded May 5, 2019
Dear rodrigotraductor, Thank you very much for choosing the Lebanon Hotel Kigali as your preferred place of residence during your recent visit to Rwanda and for taking the time to write such a thorough review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Lebanon Hospitality and Service. Regards, Thomas
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PRICE RANGE
$68 - $129 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
29
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