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No 5 KN 29 Street Kiyovu, Kigali Rwanda
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (126)
Room & Suite (78)
Videos (2)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
Updated 04/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 117 hotels in Kigali
Travelers' Choice
The Retreat is a 20-room luxury boutique hotel created by the American owners of Heaven and brought to life by an extraordinary team of Rwandan builders and craftspeople. Heaven has trained over 2,000 Rwandans in hospitality skills since 2008. The Retreat is Kigali’s first eco-friendly resort and features solar electricity and locally-crafted furniture from a Tanzanian sustainable teak farm. Luxury amenities include organic, handmade mattresses from England, expansive custom-built rooms with peaked ceilings, front and rear private patio areas, bathrooms with indoor and outdoor rain showers, a heated saltwater solar powered swimming pool, hot tub, sauna, spa, and fully equipped open-air gym. We are excited to announce that 8 brand new Luxury Pool Villas with private pools, a new wine lounge, an expanded spa, and our private Horizon conference and event space with views of Kigali opened in April 2021. Fusion Restaurant and Bar offers delicious, local farm-to-table cuisine, refreshing cocktails and wellness menus designed by our Mauritian Executive Chef. Through our sister company, Heaven Tours, we offer curated tour services for the gorillas, safari, and unique experiences that highlight the best of Kigali, including our fashion, art & culinary tours as well as urban bush dinners for groups by reservation.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Secured parking
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Saltwater pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Aerobics offsite
Archery offsite
Bowling offsite
Canoeing offsite
Squash offsite
Tennis court offsite
Walking tours
Board games / puzzles
Children's playground
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Photo copier / fax In business center
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage chair
Neck massage
Waxing services
24-hour security
Baggage storage
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Seating area
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Swahili
210Reviews1Q+A42Room tips
Traveler rating
  • 193
  • 11
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Time of year
Traveler type
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Popular mentions
wesily b wrote a review Jun 20
1 contribution
during my stay at the retreat,,i got a massage with Flora wich was so wonderful after long flight,i was very tired but the amazing therapist Flora made my stay so nice . she has magic hands. Retreat room are so nice ,fusion restaurant is amazing also ,staff at the retreat are so friendly.
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Date of stay: June 2021
Room Tip: best views
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JordiEnkosi wrote a review Mar 2021
Andorra570 contributions27 helpful votes
Hotel's Favorite
I stayed at the boutique hotel in early March 2021. It is hard to judge a hotel during Covid times and reduced staff numbers. The Retreat is an oasis of tranquility in an otherwise busy city. I was in town for meetings and really looked forward to my end of the day swims in its salt-water pool. Albeit a bit dark, the rooms are large and comfortable and I wish I had had more time to enjoy the private patio and outdoor shower. I'd like to stress the quality of the mattress, exceptional, and the friendliness and willingness to assist of the hotel and restaurant staff, even during Covid times when we were just a handful of guests. The Retreat is now definitely my hotel of reference in Kigali.
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Date of stay: March 2021
Sleep Quality
Trip type: Traveled on business
Room Tip: If you need a good night sleep, make sure you don't have a room by the inviting pool, it can...
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1 Helpful vote
Response from Alissa Ruxin, Owner at The Retreat
Responded Mar 10, 2021
Dear Jordi, thank you for this lovely review, we are so glad we had the chance to host you during the early COVID days when our staff was a small family keeping things going! We are delighted you found the staff accommodating, and liked the mattresses! They are organic sheeps wool mattresses made in Devon, UK by a family owned company called NATURALMAT! Alissa
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Sabina W wrote a review Jun 10
San Clemente, California3 contributions
But SO MUCH BETTER!! I visited Rwanda twice during the pandemic and was always excited to come "home" to the Retreat while traveling thru other provinces of the country. Although travel was somewhat challenging because of restrictions, Shabanaz is an expert at making all in-country travel seamless! The staff is beyond awesome and the entire place is kept immaculate. You can always count on seeing a friendly and helpful face at the front desk and Yvan, Hannibal, Francoise, Fabrice, Clemence, Emmanuel, Mariam, Flora (please pardon everyone else I'm forgetting to mention) are always going out of their way to accommodate. I was able to explore more of their food and beverage selection on this trip and I can truly say that it was actually one of the bonuses of the early curfew! (All restaurants in the city stopped serving food after 5:30pm due to COVID restrictions). The food is delicious and the servers are extremely knowledgeable. If you enjoy the food as much as I did, I recommend you purchase Josh Rouxin's book "A Thousand Hills To Heaven"...it's a wonderful book and it has a bonus section in the back...with some of the recipes! (The steak has since become one of favorites at home!) The rooms are heavenly and the new villas with private pools are breathtaking! The attention to detail and hospitality is above and beyond! It truly is one of my favorite places to stay in the world!
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Date of stay: March 2021
Grant wrote a review Jun 2
3 contributions1 helpful vote
What an awesome experience, food, location, rooms, service are all rated 5 stars based on my experience. The hotel staff is amazing from the tie of arrival to departure. Food was awesome at both Heaven and Fusion restaurants. I shall definitely return for more pampering!
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Date of stay: June 2021
Room Tip: Poolside rooms are awesome, other rooms with private pools are also available
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Elke B wrote a review May 2021
Johannesburg, South Africa40 contributions12 helpful votes
Wow,wow and more wow. What a splendid hotel. Having travelled for 17 hours with trying COVID restrictions and arriving at 2am in the morning we were greeted with friendly welcoming smiles and taken promptly to our room. After a quick rain shower we hopped into bed to find a warm water bottle at our feet. What a treat after a long day. The attention to detail is phenomenal in every aspect. We had to quarantine till we got our COVID test results and we were brought a delicious breakfast and hot coffee in travel mugs. The homemade biscuits and peanut brittle for snacks were equally delicious.
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Date of stay: April 2021Trip type: Traveled as a couple
$546 - $756 (Based on Average Rates for a Standard Room)
RwandaKigali ProvinceKigali
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Frequently Asked Questions about The Retreat
Which popular attractions are close to The Retreat?
Nearby attractions include Saint-Famille Church (0.3 miles) and Azizi Life Boutique (0.03 miles).
What are some of the property amenities at The Retreat?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Retreat?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Retreat?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Retreat?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Retreat?
Conveniently located restaurants include Fusion Restaurant, Khana Khazana, and Heaven Restaurant & Boutique Hotel.
Are there opportunities to exercise at The Retreat?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Retreat have an airport shuttle?
Yes, The Retreat offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Retreat located near the city center?
Yes, it is 0.3 miles away from the center of Kigali.
Are any cleaning services offered at The Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Does The Retreat offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.