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No 5 KN 29 Street Kiyovu, Kigali Rwanda
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Traveler (182)
Room & Suite (95)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
Updated 04/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 142 hotels in Kigali
Location
5.0
Cleanliness
5.0
Service
4.8
Value
4.5
Travelers' Choice
The Retreat is a 20-room luxury boutique hotel created by the American owners of Heaven and brought to life by an extraordinary team of Rwandan builders and craftspeople. Heaven has trained over 2,000 Rwandans in hospitality skills since 2008. The Retreat is Kigali’s first eco-friendly resort and features solar electricity and locally-crafted furniture from a Tanzanian sustainable teak farm. Luxury amenities include organic, handmade mattresses from England, expansive custom-built rooms with peaked ceilings, front and rear private patio areas, bathrooms with indoor and outdoor rain showers, a heated saltwater solar powered swimming pool, hot tub, sauna, spa, and fully equipped open-air gym. We are excited to announce that 8 brand new Luxury Pool Villas with private pools, a new wine lounge, an expanded spa, and our private Horizon conference and event space with views of Kigali opened in April 2021. Fusion Restaurant and Bar offers delicious, local farm-to-table cuisine, refreshing cocktails and wellness menus designed by our Mauritian Executive Chef. Through our sister company, Heaven Tours, we offer curated tour services for the gorillas, safari, and unique experiences that highlight the best of Kigali, including our fashion, art & culinary tours as well as urban bush dinners for groups by reservation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Children's playground
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Saltwater pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Aerobics offsite
Archery offsite
Bowling offsite
Canoeing offsite
Patio
Squash offsite
Tennis court offsite
Walking tours
Board games / puzzles
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Boutique
Languages Spoken
English, French, Swahili
295Reviews2Q+A55Room tips
Traveler rating
  • 268
  • 19
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  • 5
  • 2
Time of year
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Popular mentions
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Most Recent
TheChicagoBeachGirl wrote a review Sep 2022
Chicago, Illinois35 contributions6 helpful votes
I stayed at the Retreat for a few nights before heading up to Virunga for gorilla trekking and so happy I did. The staff was just lovely, especially Emmanuel who was overseeing things. It’s a beautiful space and very peaceful. The food was fantastic at both restaurants and lounging by the pool was very relaxing. I would highly suggest The Retreatif you plan to visit Kigali! You won’t be disappointed:)
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JordiEnkosi wrote a review Mar 2021
Andorra570 contributions36 helpful votes
Hotel's Favorite
I stayed at the boutique hotel in early March 2021. It is hard to judge a hotel during Covid times and reduced staff numbers. The Retreat is an oasis of tranquility in an otherwise busy city. I was in town for meetings and really looked forward to my end of the day swims in its salt-water pool. Albeit a bit dark, the rooms are large and comfortable and I wish I had had more time to enjoy the private patio and outdoor shower. I'd like to stress the quality of the mattress, exceptional, and the friendliness and willingness to assist of the hotel and restaurant staff, even during Covid times when we were just a handful of guests. The Retreat is now definitely my hotel of reference in Kigali.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: If you need a good night sleep, make sure you don't have a room by the inviting pool, it can...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Alissa Ruxin, Owner at The Retreat
Responded Mar 10, 2021
Dear Jordi, thank you for this lovely review, we are so glad we had the chance to host you during the early COVID days when our staff was a small family keeping things going! We are delighted you found the staff accommodating, and liked the mattresses! They are organic sheeps wool mattresses made in Devon, UK by a family owned company called NATURALMAT! Alissa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mark s wrote a review Sep 2022
nairobi5 contributions2 helpful votes
What a jewel! What a gorgeous place to stay - truly a slice of Heaven! Firstly the place is just beautiful - nestled in trees and lovely greenery. The staff is excellent - smiling, willing, bending over backwards to accommodate. You must get a massage from Teddy. And we had 3 meals in 24 hours - excellent food Cant wait to go back
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Date of stay: September 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alissa Ruxin, Owner at The Retreat
Responded 1 week ago
Dear Mark S, Wow! Thank you for this outstanding review. We are glad you enjoyed the Retreat and the staff service. Welcome back for more tasty dishes and a massage from Teddy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Polly wrote a review Sep 2022
4 contributions4 helpful votes
Emmanuel Kalisa went ABOVE AND BEYOND to help with an unexpected health concern. His response to our issue was compassionate, competent, and done with the utmost privacy. Emmanuel is an exceptional asset to this hotel and we so appreciate the care he extended our way. Much gratitude, Emmanuel! Polly and Larry Nichols
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Alissa Ruxin, Owner at The Retreat
Responded 2 weeks ago
Dear Polly, Thank you for staying with us. We are glad to learn that Emmanuel went above and beyond to take care of you. We hope to welcome you back to our hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meredith wrote a review Aug 2022
14 contributions
+1
Upon arrival to Rwanda for the first time, our first stop was Kigali. We stayed at The Retreat for 2 nights and wish we could’ve had more time there. Diane was our server for breakfast both mornings and is so kind and attentive. We had fun doing the culinary experience with Smith (seen in white) to get a glimpse of some traditional Rwandan dishes. The entire team of staff were willing to help you when your server was busy. The rooms were very clean with a safe to use if you choose (but unnecessary in my opinion). Also a bug net around the bed for peace of mind while sleeping, but again, no bugs were found in the room. If you visit, ask for Diane! She is second from the left in the group picture. We adored her!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alissa Ruxin, Owner at The Retreat
Responded 2 weeks ago
Dear Mer_robie, We are delighted that we made a good first impression and Diane, Smith and the rest of our team made you stay memorable. Thank you for this kind words and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Florence Yue wrote a review Aug 2022
2 contributions1 helpful vote
The experience is exactly as the name promises a retreat by heaven. The entire staff is warm, welcoming, helpful and knowledgeable. Frank was especially helpful to us with any questions and help we needed during our stay in this special place.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alissa Ruxin, Owner at The Retreat
Responded 2 weeks ago
Dear Florence, We are glad that we were able to live up to our name and your expectation. We are happy that the staff were able to make a lasting impression. Welcome back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reena P wrote a review Aug 2022
Walsall61 contributions51 helpful votes
We ate here when staying in the attached hotel. Both food and service were superb. The best meal I have had in a long time. It is not cheap to eat here but definitely worth the price charged. A lovely evening...I would very much recommend you eat here.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alissa Ruxin, Owner at The Retreat
Responded 2 weeks ago
Dear Reena P, We are glad that you enjoyed your dining experience with us. Do come back again for more of our special delicacies.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard wrote a review Aug 2022
14 contributions2 helpful votes
Beautiful oasis in Kigali.Our server at The Fusion restaurant was excellent on every level.Frank, who both led us to our room and told us about the facilities was terrific.This is a lovely place in every way.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alissa Ruxin, Owner at The Retreat
Responded 4 weeks ago
Dear Richard, Thank you for staying with us and taking time to share your feedback. We are happy to learn that you enjoyed your stay and that Solange and Frank were able to make a difference during your stay. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mootilated wrote a review Aug 2022
London, United Kingdom3 contributions1 helpful vote
We stayed here and the food, staff and location were amazing. Special thanks to Mbabazi, who was our waitress at Fusion Restaurant during dinner. Her help and services were amazing. Food was delicious and we really enjoyed. Try it out if you stay at The Retreat
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alissa Ruxin, Owner at The Retreat
Responded Aug 22, 2022
Dear Mootilated, Thank you for staying with us and we are glad to hear that you enjoyed every aspect of your stay. We will pass your special thanks to Mbabazi and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Moorlough Mary wrote a review Aug 2022
Letterkenny, Ireland1 contribution
+1
Loved our stay at the Retreat. Beautiful, comfortable rooms, each with a private sitting area. On Friday we took in the culinary experience. Off to the market to choose our veggies and chicken. Back to the two hour cooking participative demo. Informative, fun and delicious salads and main dishes. We heartily recommend!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alissa Ruxin, Owner at The Retreat
Responded Aug 26, 2022
Dear Climber, We are glad that your stay met your expectation and you got to enjoy our culinary experience. Thank you for staying with us and this wonderful review. Do come back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$339 - $597 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
20
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Frequently Asked Questions about The Retreat
Which popular attractions are close to The Retreat?
Nearby attractions include Saint-Famille Church (0.3 miles), Azizi Life Boutique (0.03 miles), and Made In Heaven Botique (0.03 miles).
What are some of the property amenities at The Retreat?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Retreat?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Retreat?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Retreat?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Retreat?
Conveniently located restaurants include Fusion Restaurant, Heaven Restaurant & Boutique Hotel, and Khana Khazana.
Are there opportunities to exercise at The Retreat?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Retreat have airport transportation?
Yes, The Retreat offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Retreat located near the city center?
Yes, it is 0.3 miles away from the center of Kigali.
Are any cleaning services offered at The Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Does The Retreat offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.