during my stay at the retreat,,i got a massage with Flora wich was so wonderful after long flight,i was very tired but the amazing therapist Flora made my stay so nice . she has magic hands. Retreat room are so nice ,fusion restaurant is amazing also ,staff at the retreat are so friendly.
I stayed at the boutique hotel in early March 2021. It is hard to judge a hotel during Covid times and reduced staff numbers. The Retreat is an oasis of tranquility in an otherwise busy city. I was in town for meetings and really looked forward to my end of the day swims in its salt-water pool. Albeit a bit dark, the rooms are large and comfortable and I wish I had had more time to enjoy the private patio and outdoor shower. I'd like to stress the quality of the mattress, exceptional, and the friendliness and willingness to assist of the hotel and restaurant staff, even during Covid times when we were just a handful of guests. The Retreat is now definitely my hotel of reference in Kigali.
But SO MUCH BETTER!! I visited Rwanda twice during the pandemic and was always excited to come "home" to the Retreat while traveling thru other provinces of the country. Although travel was somewhat challenging because of restrictions, Shabanaz is an expert at making all in-country travel seamless! The staff is beyond awesome and the entire place is kept immaculate. You can always count on seeing a friendly and helpful face at the front desk and Yvan, Hannibal, Francoise, Fabrice, Clemence, Emmanuel, Mariam, Flora (please pardon everyone else I'm forgetting to mention) are always going out of their way to accommodate. I was able to explore more of their food and beverage selection on this trip and I can truly say that it was actually one of the bonuses of the early curfew! (All restaurants in the city stopped serving food after 5:30pm due to COVID restrictions). The food is delicious and the servers are extremely knowledgeable. If you enjoy the food as much as I did, I recommend you purchase Josh Rouxin's book "A Thousand Hills To Heaven"...it's a wonderful book and it has a bonus section in the back...with some of the recipes! (The steak has since become one of favorites at home!) The rooms are heavenly and the new villas with private pools are breathtaking! The attention to detail and hospitality is above and beyond! It truly is one of my favorite places to stay in the world!…
What an awesome experience, food, location, rooms, service are all rated 5 stars based on my experience. The hotel staff is amazing from the tie of arrival to departure. Food was awesome at both Heaven and Fusion restaurants. I shall definitely return for more pampering!
Wow,wow and more wow. What a splendid hotel. Having travelled for 17 hours with trying COVID restrictions and arriving at 2am in the morning we were greeted with friendly welcoming smiles and taken promptly to our room. After a quick rain shower we hopped into bed to find a warm water bottle at our feet. What a treat after a long day. The attention to detail is phenomenal in every aspect. We had to quarantine till we got our COVID test results and we were brought a delicious breakfast and hot coffee in travel mugs. The homemade biscuits and peanut brittle for snacks were equally delicious.