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No 5 KN 29 Street Kiyovu, Kigali Rwanda
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (121)
Room & Suite (78)
Videos (2)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
Updated 04/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 116 hotels in Kigali
Travelers' Choice
The Retreat is a 20-room luxury boutique hotel created by the American owners of Heaven and brought to life by an extraordinary team of Rwandan builders and craftspeople. Heaven has trained over 2,000 Rwandans in hospitality skills since 2008. The Retreat is Kigali’s first eco-friendly resort and features solar electricity and locally-crafted furniture from a Tanzanian sustainable teak farm. Luxury amenities include organic, handmade mattresses from England, expansive custom-built rooms with peaked ceilings, front and rear private patio areas, bathrooms with indoor and outdoor rain showers, a heated saltwater solar powered swimming pool, hot tub, sauna, spa, and fully equipped open-air gym. We are excited to announce that 8 brand new Luxury Pool Villas with private pools, a new wine lounge, an expanded spa, and our private Horizon conference and event space with views of Kigali opened in April 2021. Fusion Restaurant and Bar offers delicious, local farm-to-table cuisine, refreshing cocktails and wellness menus designed by our Mauritian Executive Chef. Through our sister company, Heaven Tours, we offer curated tour services for the gorillas, safari, and unique experiences that highlight the best of Kigali, including our fashion, art & culinary tours as well as urban bush dinners for groups by reservation.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Secured parking
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Saltwater pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Aerobics offsite
Archery offsite
Bowling offsite
Canoeing offsite
Squash offsite
Tennis court offsite
Walking tours
Board games / puzzles
Children's playground
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Photo copier / fax In business center
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage chair
Neck massage
Waxing services
24-hour security
Baggage storage
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Seating area
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Swahili
204Reviews1Q+A40Room tips
Traveler rating
  • 188
  • 10
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  • 3
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Time of year
Traveler type
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Popular mentions
Ladymaridm wrote a review May 10
Johannesburg, South Africa29 contributions18 helpful votes
This is Heavan and the staff are angles :) the most exquisite stay. Immaculate facilities, thoughtful design and sweet touches that make it a home away from home. A rare gem, where the staff put a special kindness into everything they do. We came for a “workation” with my 4 year old son, the perfect combo of a business and family trip. I’m left with treasured memories and gratitude this incredible stay. When in Kigali. Put it on your list.
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Date of stay: May 2021Trip type: Traveled with family
JordiEnkosi wrote a review Mar 2021
Andorra570 contributions24 helpful votes
Hotel's Favorite
I stayed at the boutique hotel in early March 2021. It is hard to judge a hotel during Covid times and reduced staff numbers. The Retreat is an oasis of tranquility in an otherwise busy city. I was in town for meetings and really looked forward to my end of the day swims in its salt-water pool. Albeit a bit dark, the rooms are large and comfortable and I wish I had had more time to enjoy the private patio and outdoor shower. I'd like to stress the quality of the mattress, exceptional, and the friendliness and willingness to assist of the hotel and restaurant staff, even during Covid times when we were just a handful of guests. The Retreat is now definitely my hotel of reference in Kigali.
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Date of stay: March 2021
Sleep Quality
Trip type: Traveled on business
Room Tip: If you need a good night sleep, make sure you don't have a room by the inviting pool, it can...
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Response from Alissa Ruxin, Owner at The Retreat
Responded Mar 10, 2021
Dear Jordi, thank you for this lovely review, we are so glad we had the chance to host you during the early COVID days when our staff was a small family keeping things going! We are delighted you found the staff accommodating, and liked the mattresses! They are organic sheeps wool mattresses made in Devon, UK by a family owned company called NATURALMAT! Alissa
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Staycationers wrote a review Apr 2021
1 contribution
We did a 2 night staycation at The Retreat. We got vacation vibes and some much needed down time by the pool; our room was sooo comfortable, the food at Fusion Restaurant was great and we had amazing massages from Flora. We left The Retreat feeling pampered and refreshed.
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Date of stay: April 2021
Chloe wrote a review Apr 2021
1 contribution
Amazing room decoration, calm atmosphere, a lovely swimming pool and a nice bar to chill at any time of the day. The staff at The Retreat is very kind and perfectly trained for a top quality hotel. It is the best hotel I have stayed in in Kigali.
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Date of stay: March 2021
Francois wrote a review Apr 2021
1 contribution
Excellent stay in this beautiful hotel, with great customer service from all staff. Especially our very sweet waitress Sharon Teta who gave great service at all times. Thanks Park Inn, will definitely be back soon.
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Date of stay: April 2021Trip type: Traveled on business
Response from heavenrwanda, Owner at The Retreat
Responded 4 weeks ago
HI there we are not the Park Inn! We are the owners of The Retreat and Heaven Boutique Hotel please remove your review if you did not stay with us best wishes!
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$546 - $756 (Based on Average Rates for a Standard Room)
RwandaKigali ProvinceKigali
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Frequently Asked Questions about The Retreat
Which popular attractions are close to The Retreat?
Nearby attractions include Saint-Famille Church (0.3 miles) and Azizi Life Boutique (0.03 miles).
What are some of the property amenities at The Retreat?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Retreat?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Retreat?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Retreat?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Retreat?
Conveniently located restaurants include Fusion Restaurant, Khana Khazana, and Heaven Restaurant & Boutique Hotel.
Are there opportunities to exercise at The Retreat?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Retreat have an airport shuttle?
Yes, The Retreat offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Retreat located near the city center?
Yes, it is 0.3 miles away from the center of Kigali.
Are any cleaning services offered at The Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Does The Retreat offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.