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Stipp Hotel Kacyiru

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Stipp Hotel Kacyiru
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37 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Honolulu, Hawaii
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 days ago NEW

The Stipp Hotel was the worst hotel I stayed at the past year in Kigali. From the time I arrived the staff was not helpful and had problems with my reservations and made me pay instead of working through the travel agency I contracted. The room was musty and dingy. The bathroom had one towel and it looked like it... More 

Helpful?
Thank Woodyninja
Sandton, South Africa
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 16, 2016

From the outside, it looks like a scene from California, with the lush vegetation, palm trees, yellow buildings and villa type design. The illusion somewhat ends at reception as the inner workings of this hotel come to light. Once again, the staff are friendly and helpful which unfortunately does not make up for some of the shortcomings of the establishment.... More 

Helpful?
Thank sandtontimes
Kampala, Uganda
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2016

I spent a weekend at this hotel. The hotel is situated in a quiet and beautiful location in the leafy suburb of Kiyovu. What makes this Hotel worth every penny is its excellent Manager, Aston. He is a hands-on Manager who will do everything possible to make you comfortable. I will obviously stay at this hotel again.

Helpful?
Thank 73mwebe
Vienna, Austria
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 26, 2015

Located a mere 5-minute taxi drive from the city center, Kigali's version of the Stipp Hotel chain offers a very nice, tropical-like setting in a quiet side street (KN 52) off the city's spacious KN 3 road, including a small swimming pool, a work-out room and massages. Unfortunately, the enticing envrions are not matched by the hotel's facilities; our somewhat... More 

Helpful?
2 Thank Leo K
Berkshire
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 16, 2014

Very expensive for what it is, but that's a description that works for many things in Kigali. Large room with a TV that doesn't work, and slow internet. Bedroom and bathroom fully equipped but in need of a refurb. The food is good from the restaurant and the staff are all very helpful and pleasant - including the manager, who... More 

Helpful?
Thank CJM2011
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 1, 2014

The rooms are neat and welcoming. The hotel is in a fearly tight environment in terms of space! I will say Stepp Hotel is good for sleep; and isn't that the most important reason we patronise hotels? So, it is not bad after all!

Helpful?
Thank Moses O
Rome, Italy
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 8, 2014

Arrived to hotel late evening after long tiring trip from Burundi. The manager at the front desk informed me immediately that there are no rooms available. I mentioned that I have reservation and written confirmation but he did not even want to check if there is my name in the system. The same refers to my 3 colleagues that arrived... More 

Helpful?
5 Thank IwonaV

Travelers are raving about these Kigali hotels

Madurai, India
Level Contributor
113 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 2, 2014

I had been to this hotel to visit their poolside restaurant. They took time to serve Pizza but it was delicious. The place is very quiet and manned by good staff. I am sure you will be served with some excellent pizzas.

Helpful?
Thank rduraikannan
Nottingham, United Kingdom
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 26, 2014

I have stayed in this place many times on business trips (that was not my choosing), and I would not recomend it. Starting with shuttle, which is very often late, or simply not arriving, later through mess in the reception, pretty worn rooms and finally the food. The food is gradually geting worse over last couple of years. I tried... More 

Helpful?
1 Thank Swanthorn
Gaborone, Botswana
Level Contributor
72 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 19, 2013

Ordinarily i'd have given this place 3 stars... reasonable rooms, pretty setting, friendly and facilitative staff... though I would also note more attention to detail is required and some signs of uncleanliness in the rooms and public places need to be looked at.. However, I found the attitude of management to be completely inappropriate and unacceptable, and thus even this... More 

Helpful?
1 Thank Adam_in_Africa
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking

Additional Information about Stipp Hotel Kacyiru

Address: Boulevard de l'Umuganda, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Number of rooms: 50
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Questions & Answers

Here's what travelers have asked, with answers from Stipp Hotel Kacyiru staff and other travelers.
1 question
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Questions? Get answers from Stipp Hotel Kacyiru staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not stay here, but if you do get a room center of complex.”
 of 5 bubbles Woodyninja, 4 days ago | Read review
“Each room seems to have some variations - make sure to find out what facilities your room has”
 of 5 bubbles sandtontimes, May 16, 2016 | Read review
“Get a room overlooking town”
 of 5 bubbles 73mwebe, Jan 22, 2016 | Read review
“Go for the AC room which is bit spacious than the normal ones.”
 of 5 bubbles AfricanGenesis, Jun 20, 2013 | Read review
“Ask to see the room before you accept it.”
 of 5 bubbles Kufunda, May 7, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question