Earlier last week I visited Marriott Kigali and I was really amazed by talents I met there. Starting from Reception I met Marylene, her professionalism and smile made me feel at easy. I continued to Cuccina restaurant where I had dinner with a friend and the staffs made it awasome.Therefore, I would like to recognise blaise, Joshua, and Pierre from Cuccina and what they do proves their hospitality as a passion.
Never had such a wonderful waiter like this Peter. He is friendly, correct and so handsome!!! Love to come back soon. The food was also realy good. I am Italianen. But for a real good Italianen meal, go there
Stayed at the Marriott in Kigali. Rwanda and as usual the service in the Marriott is second to none. I have to highly recommend the bar waiter Jean Pierre whose service was impeccable and is a credit to the Marriott.
I slept in this hotel but it is amazing they provide both good service and customer service. If you are a tourist in kigali don't hesitate to pass your nights in this hotel you will never regret. I recommend.
So let me start by saying that this isn't my first time staying at this hotel. I also brought in the New Year at this hotel in 2020. The staff here is fantastic and the food is always fresh. I attempted to place a review on Facebook because I wanted to give each individual employee their own assessment of their amazing service. Unfortunately, the reviews didn't show so I am going to give this forum a try. I hope that each employee I list is given their kudus as an individual and not a group. When I think of the blueprint for what customer service looks like I think of Solomon. He is very hands-on, and friendly, and he can anticipate a guest's needs in advance. He is so amazing and a great asset to the Marriott brand. Nelly was always very friendly and always had a smile on their face. It was never forced and the feeling that I got was a feeling of me being a part of the Marriott family. Pilote was amazing with the kids that we had and would play little games like peek-a-boo to make them smile and laugh. Kids are central to what my organization comes to Kigali for. So to see someone interact with them is important and very much appreciated. Arlette was another employee that was very attentive to my group. There was a total of 12 people in my party. We stayed for over a week and Arlette got to know our habits, our likes, dislikes, and the little things that we would need. She was always so accommodating and never made us feel like we were being an inconvenience or a bother. Theogene was my favorite employee on the morning shift. He began to also learn our habits such as us wanting almond milk instead of cow's milk. That we always wanted straws for the kids and that we always had apple juice. He would also bring us cold water without being asked and he would anticipate our wants and needs. He would also play with the kids and he kept a smile on his face. Always the professional one but approachable as well. Jean Boscoe approached me and actually remembered me from a previous trip. This made me feel special because I know that those who work in customer service jobs seem thousands of people a year and to remember me out of all those people years later warms my heart. I can go on and on about how great this hotel is. It is always clean. Everyone is professional and friendly. But more than that they actually care about the customers. Coming from America I can see the difference in the care that Rwandans take in their jobs, their country, and just life in general. I can not wait to come back and I hope to see the staff again because they are like family to me.…
Got in after my flight and wanted some comfort food - lovely dinner at Cucina and more than lovely service by Monica and Joshua! Fast, great dipping sauce for tje bread made table side, and a good helping of past - what more can yo want! I’ll be back!
We loved our dinner at La Cucina at the Kigali Marriott! Excellent service and delicious food (grilled tilapia and polenta; pesto rosa and chocolate tort dessert) Shout out to Monica who took care of us! Thank you for a lovely evening!
I had a very tough weekdays last week. However, i got healed when i had a wonderful meal here in Cucina restaurant!!!! Stake, past and even potato chip were so gooood!!!! Also! A friendly and gentle server “Blaise”, you are the best! Thank you for making this wonderful Saturday!
Foods were so perfect and service is good. I will visit here with my friends or family again. Also the waiter who name is Blaise is nice and kind. The restaurant is the best in Kigali. Thank you so much.
Had dinner at the Cuccina Restaurant. Very good service, Peter treated us with warmth and care. The food is delicious so is the wine. The prices are relatively affordable. Will definitely be back!……..