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The Wells Carlton

Traveler (36)
Room & Suite (21)
Dining (6)

About

#12 of 116 hotels in Abuja
Service
Value
7Reviews
1Q+A
0Room tips
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The environment is beautiful for a getaway....food is cool the lobby area is beautifully designed and a perfect relaxation spot...I will love to spend a weekend in this beautiful edifice and experience the totality of the hospitality . I highly recommend to anyone.
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What an exquisite facility! Definitely a jewel in Abuja.. I had a great experience, from the onset. Friendly welcoming staff, comfortable and clean room! To top it all, House keeping even came to my room about 6:30pm, offered me a chocolate, closed my curtains, opened the bed and placed the breakfast menu and wished me a good night's rest, wow! Made me feel really special. I was really impressed by this service. No other hotel in Nigeria offers this service, they should learn from your Hotel! My room smelled so good everything sparkling clean , felt like home. There are only two issues. The food - It was tasteless and my stomach was upset the next morning. Improvement needed. Room service and at the top bar with the view. - Food was very very disappointing! Also, a staff member that was very arrogant and extremely rude by name "Abah" wearing glasses just wandering around, should get trained immediately! Will definitely not go back to Sheraton in Abuja after I stayed at this hotel. Overall, I will recommend this hotel and come back. Hopefully the food will improve and my next visit will be even better.
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Response from chiazyjay, RESERVATION/REVEMUE MANAGER at The Wells Carlton
Responded 3 weeks ago
Dear StayQ Thank you so much for your patronage. We do appreciate your honest observations and recommendations. We are sorry we did not meet your expectation on food, but I can assure the management has taken serious measures to ensure we meet and surpass your expectation on our food. Hence I can assure you will definitely have a better experience in your next visit. Once again we appreciate your feed back it will enable us serve you better in future. Looking forward to welcome you again soon Ikediala John Reservations/Revenue Manager 09087561546
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I stayed here for a night. Rooms nice, food nice and service good however room was dirty and dusty. Cleaner clearly missed out cleaning blinds and table. Also left window opening mosquitoes were in the room which was very disappointing. Surfaces need attention whoever the cleaner of my room is needs to be fired. I would stay here again as it's got potential.
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I stayed here because my usual hangout was fully booked. I have no regrets for having to stay here. . Very courteous and friendly staff . Great location, far from the crowded areas . Clean and spacious rooms . An outdoor but coverable pool . Another pool/spa . Great rooftop bar and sit out Highly recommended.
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+1
I will be reviewing Wells Carlton Blue Ribbon restaurant. Service was top notch. Staff were very friendly. Decor within and outside the restaurant was breath taking. The staff treat everyone like VIP. No airs, no bad customer service Nigerian service providers are known for. I enjoyed every single moment I spent there. I will ensure I sleep over next time to review the rooms. Well done
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Response from chiazyjay, RESERVATION/REVENUE MANAGER at The Wells Carlton
Responded Mar 22, 2019
Dear Onyekachukwu, Thank you so much for your wonderful review of our facilities most especially our Blue Ribbon restaurant. We are glad we meet and exceed your expectations. Looking forward to have you again as our esteemed guest. Thank you so much for your patronage.
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12
PRICE RANGE
$149 - $183 (Based on Average Rates for a Standard Room)
LOCATION
NigeriaFederal Capital TerritoryAbuja
NUMBER OF ROOMS
69
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