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Polana Serena Hotel

#3 of 21 Hotels in Maputo
Certificate of Excellence
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461 Reviews from our TripAdvisor Community

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Showing 347: English reviews
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 28, 2016

Hotel with an excellent location, amazing sunset view. The rooms are clean and elegant. The service is very professional and helpful. Nice spa(maysha spa).The best part for me were the desserts...to die for!

Helpful?
Thank DC M
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear DC M, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service and Hotel. It is very good for all the Team to... More 

Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 23, 2016

Traditional hotel, with charm. First stay I had a wonderful water facing room, second time a side view, which I would avoid. Great service, friendly staff, comfortable rooms. Good for a business trip. Good fitness center. Convenient location.

Helpful?
Thank TravelingFH
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear TravelingFH, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service and Hotel. It is very good for all the Team to know... More 

London, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 18, 2016 via mobile

This is a high quality hotel located overlooking the sea close to the city centre but away from the bustle. Hotel building is in the 'colonial' style dating from 1922 but in very good order. Great service, good food, but suited for the business traveller rather than a family. Downside: breakfast is boring, particularly the fruit salad and the bar... More 

Helpful?
Thank Mike D
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear Mike D, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service and Hotel. We took notice on you comment about being a... More 

Grand Baie
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

I really enjoy staying in hotels with a history. The hotel has a lot of character and is in great condition. The rooms are large and well appointed. The staff are friendly and attentive. The bar has a real old world charm. Their pasty chef however deserves to be knighted! Try as I might, it was hard to say away... More 

Helpful?
Thank Shane R
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear Shane R, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service and Hotel. It is very good for all the Team to... More 

Verona, Italy
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 7, 2016

Beautiful hotel with an amazing view of the ocean. Every morning you can enjoy a delicious buffet breakfast on the terrace, looking at the swimming pool and the ocean. Rooms are very spacious and clean. Bathroom is big too, with a big shower. Staff is friendly and helpful. The hotel is located close to the city center and not far... More 

Helpful?
Thank Ale79Fra82
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear Ale79Fra82, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service, view, breakfast, pool, rooms and staff. It is very good for all... More 

Istanbul
Level Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 30, 2016

I chose Polana Serena for its rich history and thus expected experience, do not that both were found. But I need to warn you with regards to airport transfer. Upon arrival, out at the exit there was a transfer-men with uniform holding a Serena hotel name tag. I told him that we did not make a reservation for a transfer... More 

Helpful?
1 Thank Murat-Rudy
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed May 24, 2016

The hotel was beautiful with brilliant views of the Indian Ocean it was very clean and the staff were very very attentive. The rooms were spacious and it was nice as there was internet so you could catch up with work.

Helpful?
Thank Olive-Mills12
London, United Kingdom
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 21, 2016

If you're looking for a taste of colonial mozambique, a stunning hotel and brilliant service then you can't do wrong here. The rooms are enormous and comfortable and the breakfast was fantastic. It's set up on the hill, away from the beach, but the views are stunning.

Helpful?
Thank KevMcFadyen
Ottawa, Canada
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 19, 2016

My room was not in the main building but one of those that were built along the cliff looking directly to the ocean. With a patio, I really enjoyed sitting out there with the view. Their services are also very good - meet the 5-star hotel standard one would expect.

Helpful?
Thank MI1004
Randburg
Level Contributor
14 reviews
4 hotel reviews
5 of 5 stars Reviewed May 10, 2016 via mobile

Great facilities. Staff are the best in mozambique. Hotel have all the failities. ( Gym ,swimming pool,sauna and the best Internet that I have seen in Africa ). This hotel can be compared to the best hotels in Africa )

Helpful?
Thank Rui G
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Spa
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
The “Grand Dame” of Africa, as the Polana Serena Hotel is widely known, is a must-see historical landmark when talking about the city of Maputo. The elegance and splendour of its façade are the living memory of bygone colonial times; its luxurious interiors whisper stories of the many generations who spent nights protected by the hotel’s majestic walls, kings and queens, ambassadors and presidents, princesses and common travellers; its gardens, perfect and romantic lookouts offer a breathtaking view over the Indian Ocean.Built in 1922 in the heart of Maputo, one of the most exclusive residential areas, the Polana Serena Hotel belongs to the elite of the most famous hotels in the world. The splendor of its colonial lines blend tradition and art, making your stay an unforgettable journey through the past, looking to the future. Faithfull to the Serena Group philosophy of integrating architecture with cultural heritage, the Polana Serena Hotel offers a mix of elegance, grandeur and ethnicity, in a space equipped with the most modern solutions, luxurious facilities and excellent service. ... more   less 

Additional Information about Polana Serena Hotel

Address: Avenida Julius Nyerere 1380, Maputo 1100, Mozambique
Location: Mozambique > Maputo Province > Maputo
Price Range: $238 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Polana Serena Hotel 5*
Number of rooms: 142
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
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