We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Polana Serena Hotel

Show Prices
#3 of 22 Hotels in Maputo
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Polana Serena Hotel
View Map
{"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

474 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 355: English reviews
Schilde, Belgium
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Authentic hotel with reasonable to sometimes great service. Food could be better though. Size of the sushi is bigger than usual, but taste could not tempt me. A pity. Tried the french restaurant, nice but very slow service and was not even quarter full. Got a complimentary starter which was appreciated. Main course was simply good, desert still waiting for... More 

Helpful?
Thank marc v
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Marc V, Thank you for taking the time to provide us with your comments and feedback. This is invaluable as it highlights aspects that call for a more dedicated attention from our side. We took note of your comments about your experience at our Fine Dining, particularly in regards to the service efficiency, and we regret that it did... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a historic hotel in Maputo in colonial style, great location next to tourist attractions (check out the handicraft open market 2 min walk from the hotel ) uninterrupted view the ocean , but is not beach property.outdoor facilities including pools and garden adds to the grandeur of the place.Breakfast is varied and plentiful. Good quality food. Rather quiet... More 

Helpful?
Thank 3abdulla
Newcastle upon Tyne, United Kingdom
Level Contributor
162 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful old hotel well maintained spotlessly clean did not stay at the hotel only drinks on the terrace by the pool warm friendly attentive staff good cold beer only downside building work overlooking the pool area. next time in Maputo will stay at this hotel

Helpful?
Thank TufaP
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Tufap, many thanks for your preference and for sparing your valuable time to share your experiences at the Polana Serena Hotel and by providing us with constructive feedback. i am glad to note that you enjoyed some drinks in the terrace, we hope that you have the opportunity to return to Maputo, it will be our pleasure to welcome... More 

Johannesburg, South Africa
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The polana has a colonial feel to it. In great condition and very clean rooms. The rooms are larger than normal. Very well furnished. Their is a very nice very large swimming pool, a gym and a spa. The spa prices are expensive. There are 3 restaurants on site all very good. They have a very comprehensive breakfast catering for... More 

Helpful?
Thank Rainer S
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Rainer, we thank you for choosing the Polana Serena Hotel and sparing your valuable time to write about your experience and our service, your feedback is of highest importance for us. We are pleased to know that you have enjoyed your stay and were able to experience the warmth and hospitality of the Polana Serena Hotel. It is very... More 

London, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

A relaxed hotel with lots of 'previous era' charm, but still offering modern standards of service and maintenance rather than subsisting on former glories. The restaurant is good though understandably rather expensive. The breakfast buffet is excellent, catering for all tastes from fruit to fry-up with everything in between. Dinner is also good, but do try turning left out of... More 

Helpful?
Thank BobPhyll
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear BobPhyll, Thank you for taking the time to provide us with your comments and feedback on your most recent stay with us. This is invaluable as it helps to maintain the high levels of service you expect. We are pleased to know that you have enjoyed your stay and were able to experience the warmth and hospitality of the... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed 3 nights in the Polana Serena. Beautiful grand dame of a hotel but seemed to be geared up more for business travelers than tourists although that may be due to the time of year. Rooms large, spacious and very elegant. Spotlessly clean. Service excellent whether at reception, restaurant, bar or by the pool. It's clear that customer is king.... More 

Helpful?
Thank A TripAdvisor Member
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Trip Advisor User, we thank you for choosing the Polana Serena Hotel and taking the time to write about your experience and our service, your feedback is of highest importance for us. It is very good for all the Team to get to know that the effort we do on a daily basis to exceed guest expectations was achieved... More 

Northport, New York
Level Contributor
150 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I wish I could have experienced this hotel in the old days as it still excuses opulence and decadence with its wide corridors, high ceilings and amazing pool (which I didnt get to enjoy). I especially enjoyed that they are showing the old spaghetti westerns with Terence Hill and Bud Spencer (they call me trinity). Dinner was ok, although I... More 

Helpful?
Thank andal03
SerenaHotels, Guest Relations Manager at Polana Serena Hotel, responded to this review

Dear Andal03 Thank you for taking the time to provide us with your comments and feedback on your most recent stay with us. This is invaluable as it helps to maintain the high levels of service you expect. We are pleased to know that you have enjoyed your stay and were able to experience the warmth and hospitality of the... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Very expensive but an amazing experience. The hotel is old but very well maintained. It exudes opulence. The rooms are large and extremely comfortable. Large pool area to relax in The spa is my favorite part of the hotel. Slightly separated feels like a small haven. Has its own pool and jacuzzi for all the guests to use. The food... More 

Helpful?
Thank Nobuhle N
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Nobuhle N, we thank you for choosing the Polana Serena Hotel and taking the time to give us your feedback on your experience and our service, we value your comments. It is very good for all the Team to get to know that the effort we do on a daily basis to exceed guest expectations was achieved and make... More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 24, 2016 via mobile

Late Post! Was here on business. Short trip. The hotel was super nice, my room had an ocean / pool view. The staff was soooo nice and pleasant. Food was delicious. Im from the U.S &!in this country everyone drives on the opposite side of the car & road. Hotel was nice and clean , loved the decor. Very comfy... More 

Helpful?
Thank LinaRomo
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear LinaRomo, we thank you for choosing the Polana Serena Hotel and taking the time to write about your experience and our service, your feedback is of highest importance for us. It is very good for all the Team to get to know that the effort we do on a daily basis to exceed guest expectations was achieved and make... More 

Hornsby, New South Wales, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 22, 2016 via mobile

When I booked I had no idea how beautiful this hotel was. The staff were amazing. The room was gorgeous and the pools were stunning. We had dinner at the Aquarius and had a beautiful breakfast. We will have no hesitation that little bit extra to stay in this grand hotel if Maputo!

Helpful?
Thank Phil G
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Mr. Phil G, Thank you for choosing the Polana Serena Hotel and taking the time to write about your experience and our service. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. It is very good for all the Team to get to know that the effort we do... More 

Questions? Get answers from hotel staff and past guests. Ask a question

371 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (325)
Viewed
Family/Play Areas (5)
Viewed
Pool/Beach Area (45)
Viewed
Hotel & Grounds (80)
Viewed
Dining (29)
Viewed
View from Room (17)
Viewed
Room/Suite (23)
Viewed
Business Center/Function Rooms (1)
Viewed
Bathroom (4)
Viewed
Other (121)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (46)
Viewed
Hotel & Grounds (17)
Viewed
Pool/Beach Area (5)
Viewed
Dining (11)
Viewed
Room/Suite (4)
Viewed
Business Center/Function Rooms (5)
Viewed
Bathroom (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Maputo hotels
1.0 mi away
Radisson Blu Hotel, Maputo
0.9 mi away
Southern Sun Maputo
Southern Sun Maputo
#1 of 22 in Maputo
4.5 of 5 stars 328 reviews
0.9 mi away
Hotel Cardoso
Hotel Cardoso
#4 of 22 in Maputo
4.0 of 5 stars 315 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Afrin Prestige Hotel
Afrin Prestige Hotel
#9 of 22 in Maputo
4.0 of 5 stars 102 reviews
0.5 mi away
Hotel Avenida
Hotel Avenida
#5 of 22 in Maputo
3.5 of 5 stars 178 reviews
1.0 mi away
Montebelo Indy Maputo Congress Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Spa
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
The “Grand Dame” of Africa, as the Polana Serena Hotel is widely known, is a must-see historical landmark when talking about the city of Maputo. The elegance and splendour of its façade are the living memory of bygone colonial times; its luxurious interiors whisper stories of the many generations who spent nights protected by the hotel’s majestic walls, kings and queens, ambassadors and presidents, princesses and common travellers; its gardens, perfect and romantic lookouts offer a breathtaking view over the Indian Ocean.Built in 1922 in the heart of Maputo, one of the most exclusive residential areas, the Polana Serena Hotel belongs to the elite of the most famous hotels in the world. The splendor of its colonial lines blend tradition and art, making your stay an unforgettable journey through the past, looking to the future. Faithfull to the Serena Group philosophy of integrating architecture with cultural heritage, the Polana Serena Hotel offers a mix of elegance, grandeur and ethnicity, in a space equipped with the most modern solutions, luxurious facilities and excellent service. ... more   less 

Additional Information about Polana Serena Hotel

Address: Avenida Julius Nyerere 1380, Maputo 1100, Mozambique
Location: Mozambique > Maputo Province > Maputo
Price Range: $262 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Polana Serena Hotel 5*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hotwire, HotelTravel.com, Odigeo, Priceline, TravelClick, Agoda and Travelocity so you can book your Polana Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Maputo
#3 Business Hotel in Maputo
#3 Luxury Hotel in Maputo
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay