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    Labourdonnais Waterfront Hotel

    Caudan Waterfront, Port Louis, Mauritius
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    12/24/2017 12/25/2017
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     5 people are viewing this hotel
    $263
    $254
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    $262
    $254
    Traveler (243)
    Room & Suite (163)
    Pool & Beach (23)
    Overview
    • Excellent66%
    • Very good26%
    • Average6%
    • Poor1%
    • Terrible1%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Shuttle Bus Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (333)
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    1 - 5 of 254 reviews

    Reviewed 4 days ago via mobile

    I stayed here for 2 nights prior to a cruise. I booked a room on the executive club floor. I enjoyed my stay. The staff did everything possible to make sure I enjoyed myself. I arrived after a long ride from the airport and the...More

    Thank solotraveler18938
    Reviewed 1 week ago

    By far the best restaurant in the Indigo Hotel Group. Great service and the food was simply delicious. We had a dinner party of 10 people and service couldn't have been better - highly recommended! We had the sampling menu at Euros 45.00 and it...More

    Thank Caroleanne R
    Response from IndigoHotels, Resident Manager at Labourdonnais Waterfront HotelResponded 4 days ago

    Dear Caroleanne, I'd like to take this opportunity to thank you for your kind words. I am pleased that our staff provided you and your group with a memorable service throughout your dinner party. We try to bring a a true culinary journey to our...More

    Reviewed 1 week ago via mobile

    We thought this place looked nice. It is a 5 star hotel so we decided to have lunch here We ordered a chicken burger and a lamb burger. The service was attentive but there was quite a wait for the food to come out. When...More

    Thank GarinK
    Response from IndigoHotels, Resident Manager at Labourdonnais Waterfront HotelResponded 1 week ago

    Dear GarinK, Thank you for taking the time to rate and comment on your recent experience at the Labourdonnais Waterfront Hotel. We as a team are profoundly disappointed in the quality of service you received. I have to assure you that your experience does not...More

    Reviewed 2 weeks ago

    Conveniently located, about 45 minutes from the airport by taxi. Check in and out was smooth. Hotel staff very polite and called every evening to check if all was well. Plenty of restaurants around. Wide variety of food from European to Asian dishes served for...More

    Thank 558tsitsim
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 1 week ago

    Dear 558tsitsim, I'm very pleased reading through your review. This is a perfect example of our staff dedication to our guests and in providing such a memorable experience. I am also pleased that you enjoyed our Club Lounge where guests can lounge around refresh refresh...More

    Reviewed 2 weeks ago

    Stayed two nights, far too long. The service to our room was the poorest of any five star hotel I have experienced. No point listing all the problems, far too many. Staff in the restaurant would rather talk to each other than check the requirements...More

    1  Thank Clive Ian Keeve... F
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 1 week ago

    Dear Clive, I would like to take this opportunity to thank you for sharing your experience with us. Although I am quite surprised as this does not reflect our hotel standards. Please feel free to reach out to me so that I can have a...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Breakfast included
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • $193 - $427 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 105
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    • Location
    • Mauritius >
    • Port Louis District >
    • Port Louis
    • Also Known As
    • Hotel Labourdonnais Waterfront ,
    • Labourdonnais Waterfront Hotel Mauritius/Port Louis
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    Traveler (243)
    Room & Suite (163)
    Pool & Beach (23)
    Dining (16)
    Hotel & Grounds (258)
    Bathroom (2)
    Nearby
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    Questions & Answers
    priyanka t
    Now the most important issue On 11 th of November we requested to meet miss Anne as we wanted to reserve a table at the lounge waterfront so that we could celebrate our 25 wedding anniversary dinner . Miss Anne was very hospitable and promised to reserve a good seat for us and she also recommended a vegetarian pasta option for me and a lobster for my husband. She promised that she will give necessary instructions to people responsible as she would not be on duty on 12 November at night. On the 12 November we got ready and reached our table at around 8 pm The waiter who attended us supposedly was already briefed by Anne so he immediately after around 40 to 45 mins brought our lobster and pasta . The pasta was edible but very cold. I requested the waiter for a change of bread as it was too crusty and I have a problem with chewing crusty bread. The waiter very unexpectedly retorted that this is the only bread I have and that he would reheat it and serve me. I again requested him that I have weak teeth and would not be able to eat it and if he can serve me even 2 slices of bread with butter I would be grateful . Finally he relented and brought a roundish brown bread which was a bit better . But no butter was served however that’s not an issue By this time however I had lost my appetite tho . Now my husband had ordered lobster with rice and salad as accompaniment and a complimentary wine was to be served with it. The lobster came with the rice and followed by the salad but the wine never arrived. We were sitting with another family so we did not wish to create any scene so we quietly managed to eat our cold dinner. My husbands lobster was very chewy and hard so presumably I feel that our food was cooked and either kept aside or they reheated something from the fridge that it was so cold hard and chewy. We then asked someone whether we are eligible for the wine that they forgot . The head waiter immediately rectified his error he apologised and served all of us wine and drinks. He also brought in a complimentary pastry with a candle. Finally we closed in on our wedding anniversary celebration. The next day however we spoke to Anne. She promised that she would look into what went wrong and promised to invite us for another dinner which would erase the bad memories . We requested her to just see to it that we don’t have to pay for a disaster meal of our anniversary as it was really not justified, however she tried her level best but those 1650 rs were not wAived off our hotel bill. Which I personally felt it was not right . Customer satisfaction is more important for a international hotel than a mere bill of 1650 We traveled all the way from Mumbai to Mauritius and stayed in this hotel for over a week, we spent over 3 lakhs in Indian rupees so obviously we could have spent another 1650, But this was about ethics not money. We spent over 2000 rs in tipping the staff before leaving. So obviously we were expecting some gesture from the hotel too. I would request the hotel authorities to kindly be more understanding in such situations.
    November 27, 2017|
    AnswerShow all 4 answers
    Response from IndigoHotels | Property representative |
    Dear Priyanka, We appreciate you sharing your feedback with us. We have shared your review with our management as this does not reflect our hotel standards in any way. Rest assured that we are looking into this matter. We... More
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    priyanka t
    October 30, 2017|
    AnswerShow all 11 answers
    Response from IndigoHotels | Property representative |
    Hello Priyanka, First of all I'd like to congratulate you on your 25th wedding anniversary. Rest assured that our Front Desk / Reception Teams will be able to assist or direct you in the right direction for each of the... More
    1
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    lalani_13
    August 27, 2017|
    AnswerShow all 6 answers
    Response from IndigoHotels | Property representative |
    Hello lalani_13, we’d like to thank you for your questions and look forward to welcoming you wo Mauritius. I’ll try to answer your questions to the best of my ability. 1. You have access to all of the facilities including... More
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    Room Tips
    "Eat at the Yuzu Restaurant"
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    "Does not matter which room you have, the service was awful"
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    "Book a room at Executive floor (6th) where you get private check-in and personalized service"
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    "Ocean view rooms"
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