I’m giving a great rating based on the event service! Special thanks to Rachel and her team, especially Ridwan, Ajay, Reshmee and Antonio. The event went without a hitch and the team were very accommodating of last minute changes. Tasty canapés and good drinks. We also stayed in the hotel and everyone was helpful and friendly. Good quiet room. My only disappointment was poor quality of food one evening in the main restaurant. Raw salmon and horrible pasta, when the night before it had been delicious. It was disappointing also that no part of that meal was comped considering the amount of money we had spent.
We have just had a lovely one night stay in this hotel as a party of 7. The staff on check on were friendly and helpful. The rooms are a great size and have all the added extras, nail file, shower cap, sewing kit, shoe shine service, bath robes and slippers. We were the for a family birthday. Titanand the restaurant manager couldn’t have been more helpful. He reserved a table for us all at breakfast and arranged a birthday cake. The food at breakfast was amazing. A selection of fresh fruits, hams, smoked salmon, dim sum and curries plus a variety of cook to order dishes. We will definitely be back.
Very nice and luxurious hotel.. very nice and friendly staff especially Mr. Gerswin. He is one of the best & always smiling while offering to assist us. Really appreciate his patience with us & cooperation.
We stayed at Labourdonnais waterfront hotel for two nights only to celebrate my wife’s birthday. She is pregnant therefore we wanted to avoid beach front resorts and have a convinrent city stay. What a blast that was, amazing food, beautiful room, good service, welcoming atmosphere and Mr Thierry was the one who make our stay even more special. The hotel was well prepared for us, we get the baby cot for our daughter with daily delivery of warm milk and birthday dinner at Yuzu was organised for my wife with a beautiful birthday cake. Food at Yuzu was delicious and was definitely a highlight of our stay, home made dumpling to die for, fresh sashimi and juicy peking duck, all presented with a modern twist and European standards. Dinner at Brasserie chic next day was not far from the experience at Yuzu. Extensive menu that will cater for everyone: perfectly cooked beef filet, beautifully prepared pasta, high quality ingredients and fast service was definitely something we enjoyed a lot. Overall great food, welcoming atmosphere and great attention to details. Will be definitely recommending this hotel to my friends and family.…
I booked a one night stay at LWH on the 31 December on bed&breakfast only. The normal check in time is 2pm and checkout at 11am. I reached the hotel reception at 2pm. I was informed my room was not ready and to wait for some minutes in the guest lounge. The latter had comfortable sofas. There were juices and coffee but no tea. There were used glasses and mugs and no clean glass so i had to drink some juice in a mug. To my surprise after one hour of wait i went back to the reception to ask status on room but i was told it was still not ready and it was total panic as it seemed things went out of control as other guests were being redirected to the guest lounge to wait for their room. I was sent again to the lounge. Eventually i got my room after 2 hours!!!!!! There is no courtesy of offering you something to eat as you kept waiting. Nothing complementary offered not even an apology. The long wait ruined my mood badly. The next day i asked for a late check out but it was declined. I visit the hotel since year 2014 it is very beautiful the food is ok the room is comfy but i often face a problem when it comes to service either during reservation or check in and there is clear discrimination with regards to treatment given to local citizens and tourists! Added to it the high price charged yet no slight favors given to long lasting loyal clients!…
Went for an afternoon drink with my hubby and was not easy to grab a waiter's attention. We ordered two drinks and a sort of bento box with 6 varieties of snacks including items with foie gras and truffle. We got the snacks after waiting a bit and finally got cheese, chicken, potato samosas. For the same price and no notification that other products were not available. We also witnessed a lady being totally ignored by a waiter named Steve who didn't see us noticing his smirk when the lady left the bar out of exasperation. He totally lacked of customer service and decency towards her. We left unhappy. No greetings when you come in, no goodbye when you leave. If they don't need clients and don't know how to treat them, close the thing down..
We stayed 3 nights at the hotel. Room is clean and the port view from our room is amazing. We dont choose to have dinner at hotel but eat at many food courts nearby that are cheaper but delicious. You will find some best souvenir shops nearby the hotel (we bought many :)) ). Highly recommend.
Outstanding Stay with amazing staff. We arrived at the hotel on the 24th of December to celebrate Christmas. Once arriving at the Hotel and ambiance was cool with very nice Christmas deco. Nice welcome from the Rooms Division Manager. Only thing is that the room was not ready at check-in but I must say they managed this to another level. Great anticipation from the management and buy time system, I am speechless. The dinner of the 24th, Christmas eve another level. Each and every bites were WOW. Great staff overall. 10/10.
I have been travelling in several 5* resorts and never knew that Mauritius have a 5* City Hotel Labourdonnais Waterfront Hotel. I came there for lunch (as I thought this is only a restaurant) and one of its Manager convinced me to come for a stay to experienced the difference. Thank you for that Mr. Ryan and thank you to take care of all guest coming to Labourdonnais. Keep it up. As soon as I entered, I received a warm welcome from the Reception team, at the restaurant Natharaj and his team is doing their level best. Good staff with great spirit. Saira, Barbara and the rest were very helpful. They take real care of you and make each and every guest feel special as soon as you enter. Thank you for such a wonderful stay and we will be back for sure. I would recommend to try this hotel, you will feel the difference.…
We had an amazing check in experience and a lovely room. BUT - it was so LOUD. Friday night the local bar plays very loud music until 0100. We tried putting in earplugs and it did nothing to help with the noise. It was impossible to sleep. We were very disappointed considering we paid extra for the Executive experience. Not good value and would not recommend
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