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Azalai Hotel Salam

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Azalai Hotel Salam
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96 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Newburgh, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My organization, and other organizations, was invited to attend a workshop there in August 2016. The service was less than stellar at tortoise speed with participants going back to work without being able to eat their lunch because there were not enough staff to serve the meal. One participant, at least that was sitting next to me, had an extra... More 

Helpful?
1 Thank Hammouda B
ousmane m, Front Office Manager at Azalai Hotel Salam, responded to this review

Sir, Thank you for taking the time to share your thoughts. Although we would have preferred that your experience was more pleasant, your feedback and impressions are very important to us because they help us improve our services every day. The satisfaction of our customers is our priority, but apparently we have not succeeded this time. If you give us... More 

Koror Island, Palau
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was surprised at security before walking into the hotel. A gate guard which went through the car and metal detectors at the door entrancement. I believed my room was in an older part of the hotel. Its really could use a brightening up with paint and beds. The internet was good or to par with other hotels.

Helpful?
Thank Craig T
ousmane m, Front Office Manager at Azalai Hotel Salam, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Front Desk Manager More 

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel many times and normally it is quite good. However, a new wing with ¬68 new rooms is currently under construction, it is not really the place to stay. Noise from the construction activities was more than just an inconvenience and one night loud banging and shouting carried on until way after midnight at levels way... More 

Helpful?
Thank Chuckza
ousmane m, Responsable réception at Azalai Hotel Salam, responded to this review

Hello, We thank you for the interest and the time you took to share your views and suggestions on our property. We noted with great interest your comments, and will do everything so that this is no longer the case before your next stay. Hoping welcome you soon More 

Ahmedabad, India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 1, 2016

I stayed in this hotel with my business associates. I found this hotel comfortable, Grand lobby with good restaurant & coffee shop. Except renovation work which is going on is disturbing, else is quite. Though it is expensive its a safe and comfortable hotel in Bamako. Breakfast spread is super and has got good choices for Vegetarians too.

Helpful?
1 Thank Vinaycare
ousmane m, Responsable réception at Azalai Hotel Salam, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chef de Réception More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 26, 2016 via mobile

I have spend 3 nights there, the price of my roof changed 3 Times between my Booking and my departure, i found suspects hairs in my bathtub, half of the dishes werent available, the spa as the fitness were closed without any warning in my booking, you cant see through the water of the pool, beside this, in Bamako, it... More 

Helpful?
Thank Pepitafa
ousmane m, General Manager at Azalai Hotel Salam, responded to this review

Hi Dear Pepitafa thank you for having shared your comments about our hotel. We note with interest, your valuable comments. We are renovating to enhance your comfort as our desire to satisfy you fully. We look forward to welcome you again. best regards. More 

1 review
3 of 5 stars Reviewed May 17, 2016 via mobile

I've stayed in various places in Bamako from hotels to private homes. For Mali this is a very nice hotel. By American standards it would not be adequate. If you are looking for a four or five-star hotel that will closely mimic American Standards this will not suffice. But it is a far step above most Malian accommodations. There was... More 

Helpful?
Thank TravelTigris
Kampala
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 1, 2016

This hotel was found to be of very good quality in relation to the environment though the rates seems to be bit inflated. However considering the security situation we found that the hotel is an oasis in this desert. Rooms are quite large and clean and beds are quite comfortable. The restaurant has lovely buffet breakfast.

Helpful?
Thank Kris B
ousmane m, Front Office Manager at Azalai Hotel Salam, responded to this review

Hello dear KRIS B it is with joy that we read your comments. Thank you for sharing and especially your frank collaboration. What could do us other in order to make your next stays more enjable? More 

Mumbai (Bombay), India
Level Contributor
190 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 6, 2016

The buffet breakfast is widespread so too many choices for all kind of tastes. Pizza in all day dining are great. Property is huge and spacious with pool at the back. Security is at highest so very safe place.

Helpful?
Thank sameer_cool
ousmane m, General Manager at Azalai Hotel Salam, responded to this review

Dear SAMEER, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Desk Manager More 

Oeiras, Portugal
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 25, 2016 via mobile

The hotel is of very good quality and standards however some of the Staff in the Reception is not at the standard that such hotel should have. The Staff at the restaurant are outstanding both in charme and in efficiency. The breakfast is variate and of very good quality.

Helpful?
Thank Fernando C
ousmane m, Front Office Manager at Azalai Hotel Salam, responded to this review

Hello dear customer thank you for having shared your opinions on the hotel and its services. Could you give us more explanations on the staff of the reception? We would like to understand the dysfunction and can take corrective action. My address for service is reception.ahs@azalaitels.com More 

Edinburgh, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 4, 2016

Quite a shock coming back to Bamako after 5 years away to find that you can't take your car into the car park but have to unload all bags which are hand checked at the gate before you get to the hotel reception. I guess its necessary but not a great start.. Other than that the staff are welcoming and... More 

Helpful?
Thank Merlin1920
ousmane m, Front Office Manager at Azalai Hotel Salam, responded to this review

Hi Dear customer thank you very much for these brilliant remarks. We take all steps necessary and useful to solve quickly. We will do everything to increase your comfort and your safety. Thank you for the choice and the confidence. Front Desk Manager More 

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Near Azalai Hotel Salam

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
A leading choice for discerning travellers in Bamako, the 5-star Azalaï Hotel Salam is ideally positioned to cater for business travellers and foreign officials in the capital of Mali. Conveniently located between the new administrative district and Bamako's International Conference Centre, the hotel regularly hosts NGO workers, international delegates and visiting professionals. Azalaï Hotel Salam stands out from other premium accommodation options in Bamako due to its high management standards (ISO 9001 certified) and commitment to warm, generous service imbued with the spirit of West African hospitality. Guests enjoy access to a full range of facilities, including state-of-the-art meeting rooms, reliable Internet access and an assortment of on-site eating and drinking venues. Sprawling gardens, tennis courts, a fitness centre and large swimming pool round out the leisure facilities. ... more   less 

Additional Information about Azalai Hotel Salam

Address: Bamako 104, Mali
Location: Mali > Bamako
Price Range: $257 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Azalai Hotel Salam 5*
Number of rooms: 124
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Hotel Style:
#5 Luxury Hotel in Bamako
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