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Crossroads Hotel

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125 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Auckland, New Zealand
1 review
5 of 5 stars Reviewed March 9, 2015

such a convenient location, excellent staff, great food, clean rooms, green environment. you wouldn't want to stay at any other place when you are in Lilongwe, Malawi but Crossroads Hotel. Staring from the GM to the lower staff, everyone is professional and so friendly.

Review collected in partnership with this hotel

Helpful?
Thank Dan M
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Dan M, Thank you for reviewing Crossroads Hotel. The Crossroads Hotel Team is very pleased that you enjoyed your stay with us. Offering 'absolute luxury' is our number one priority, therefore, its an effort for entire the Crossroads Hotel Team puts forward to ensure an excellent and superior service is rendered time to time. Once again thank you for... More 

Curepipe
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 28, 2015

Hotel is a three star that needs some renovation. Rooms (especially bathrooms) are old and need to be renovated. Linen and towels also need to be replaced. Otherwise, the staff is great and they really go out of their way to help. There is only one restaurant but the menu is quite extensive. Food is fine. Overall, my stay was... More 

Helpful?
Thank RN717
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear NR717, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We appreciate the time you took to reviewing us with regards to your stay. our services can only improve when you leave out comments as this is the only true yardstick we have for measuring whether or not we have met your expectations. Therefore I... More 

Fortrose, United Kingdom
Level Contributor
117 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed February 21, 2015

Rooms were fine - no problem at all. Staff were all very friendly, helpful and welcoming - especially the young lady in reception who was most helpful while I tried to locate luggage that failed to appear at the airport. Food was more than adequate Had a wee problem with payment - they advertise the use of Visa but, when... More 

Helpful?
Thank Ramsay M
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Ramsy M, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. We thank you for taking your time in reviwing us regarding your stay with us. This is the only true yardstick we have for measuring whether or not we have met your expectations. Crossroads hotel is glad to have met most of your expections... More 

New York City, New York
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 15, 2015

Larger rooms are nice, smaller not so much. Wifi a little spotty in the rooms, but available. Carpet throughout the place needs to be ripped out, and the gym is old and weathered. Didn't have hot water consistently in afternoon, but did in the morning. Breakfast is ok, not great. Location is pretty good; Lilongwe in general very spread out,... More 

Helpful?
1 Thank Jamie E
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Jamie E, Thank you for reviewing Crossroads hotel regarding your stay in Lilongwe. We appreciate the time you took writing the review with regard to your stay. We apologize that you had some challenges with hot water in the afternoon. Our maintainance team has been working on this to ensure hot water is available all times. Thank you for... More 

Bengaluru (Bangalore), India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 1, 2015

Cross roads Hotel is the land mark destination in Lilongwe. It is my fourth visit and would like to come back again and again. The entire staff is service oriented and provide the best attention always. Room Layout is excellent, spacious, Hygienic and with all amenities. The food is very good with great variety of continental and Indian dishes. The... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Vedamurthy
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Verdamurthy, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Your priceless feedback during your stay with us is the only true yardstick we have for measuring whether or not we have met your expectations. I should therefore like to thank you for taking your time to write down your comments regarding your stay with... More 

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed January 24, 2015

I stayed here 3 years ago and it was an upscale hotel for Malawi. Now it is rundown. I had mice, a broken safe, and a leaking ceiling. I told many staff about all three and nothing was done. The hotel also smells of mold, as it is rainy season.

Review collected in partnership with this hotel

Helpful?
Thank 730sz
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear 730sz, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We would like to let you know that our services can only improve when you leave out comments and therefore we appreciate the time you took to leave a review with regards to your stay. Foremost, The Crossroads Hotel Team would like to apologize for... More 

Travelers are raving about these Lilongwe hotels

Washington DC, District of Columbia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 22, 2015

I stayed here for a week and a half in October for a business trip. The room was clean and comfortable, but nothing special and the staff were all very friendly and helpful. While I was there, there were some renovations underway. Be aware that you do have to purchase wifi access. The hotel sells Skyband cards in the business... More 

Helpful?
Thank marygrace21
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear MaryGrace 21, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Your review about your stay with us is the only true yardstick we have for measuring whether or not we have met your expectations. Therefore we would like to thank you for taking your time to write down a review regarding your stay with... More 

Dublin, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 14, 2015

My husband and I stayed at Crossroads Hotel for two nights in December. We were visiting our son who is working in Lilongwe over Christmas. The reception staff were warm in their welcome. Disappointingly, the decor of the hotel lobby, reception area, bar and restaurant is quite dated by international standards. However, it is cleanly maintained throughout. The bedroom was... More 

Helpful?
Thank MaryJ865
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Dear MaryJ865, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We would like to let you now that our services can only improve when you leave out comments and therefore we appreciate the time you took to leave a review with regards to your stay. Foremost, The Crossroads Hotel Team would like to apologize for... More 

Glasgow, United Kingdom
Level Contributor
100 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed January 5, 2015

Stayed here for 2 or 3 nights on business trip. Room was comfortable enough, nothing too memorable, but adequate. Wifi and internet was almost non-existant. I had to sit in hallway corridor to find a wifi signal weak enough to do any work by. As did all my colleagues. Seedy bar in reception area. Basic but decent enough gym to... More 

Helpful?
Thank J H
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear HJ, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Crossroads Hotel appreciates for taking your time in writing us your priceless review regarding your stay with us. We would like to assure you that your comments are being used constructively to maintain and improve where necessary our service standards and facilities. We are glad... More 

Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 23, 2014

The Crossroads Hotel is one of the better ranked hotels in Lilongwe but by international standards I would describe it as adequate. The room I stayed in was small and the fixtures looked worn and tired. The bottom of the bathtub/shower had so much curvature it was hard to find a flat place to stand. While this may seem like... More 

Helpful?
Thank WeVagabonds
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review

Dear WeVagabonds, Thank you for taking your time to review Crossroads Hotel. The Crossroads Hotel Team would like to let you know that your comments regarding your previous stay with us are being used constructively to improve the standards of the Hotel in order to next meet and exceed your expectations. Please note that our maintenance team will look into... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 

Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Location: Malawi > Central Region > Lilongwe
Price Range: $65 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
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