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Crossroads Hotel

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Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
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1 room 1 adult
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114 Reviews from our TripAdvisor Community

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Blantyre, Malawi
Level Contributor
11 reviews
5 of 5 stars Reviewed 2 weeks ago

Location - 5/5 The best thing about this hotel is the location, Its right in the middle of the town with 2 malls very close to each other. Rooms - 4.5/5 Room is really great and very comfortable. Only issue is Aircon is based on thermostat setting and not remote so it is a great nuisance to get up and... More 

Helpful?
Thank syamundarps
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Syamundarps Crossroads hotel is so delighted to have you staying with us during your recent visit in Lilongwe. Your priceless review is the true yardstick we have and it is constructively used to maintain and improve our service standards and facilities where necessary. Thank you for recommendations with regards to our food, location, room’s comfortability and other facilities. Be... More 

Dehradun, India
Level Contributor
97 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I didnt stayed in this hotel, but visited couple of times for dinner. The outdoor restro overlooks the pool. The service is swift and food is great. The hotel is near a big mall. Definitely a place to visit.

Helpful?
Thank PradWestside
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Westside, Thank you for dining at the Crossroads Hotel restaurant in Lilongwe, We very delighted to know you enjoyed every bit of your experience at the hotel. Your priceless feedback will be passed on to the entire team as this will motivate them to continue working beyond expectations. Once again, thank you and we hope to see you... More 

Canton of Geneva, Switzerland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 2, 2016 via mobile

Reception is helpful and nice. Food is OK, in particular the buffet, but little diversity in the restaurant. Rooms are dirty and internet connection is bad. 30 min from airport, don't pay more than 30 USD!

Helpful?
Thank Jean-Claude V
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Claude, Thank you for choosing Crossroads Hotel as your destination of choice. Kindly accept our sincere apologies for not meeting up to your expectations regarding the above mentioned areas. Management will look into the issues and see how best we can to improve on our services and facilities. Once again, thank you for the priceless feedback and we... More 

Travelers are raving about these Lilongwe hotels

Milano
Level Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed December 14, 2015

Large hotel, of international standing. Executive rooms are large, well equipped. Restaurants OK, and the garden is pleasant to relax and enjoy a drink. Aircon works well, and bathroom is large and well equipped. Wi-Fi of the hotel (free) is very poor and slow, so it is almost mandatory to buy internet access via Speedlink. Location is convenient. Altogether, I... More 

Helpful?
Thank Sidecarural
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Sidecarural, Thank you for staying with us at the Crossroads hotel in Lilongwe. We really glad to know most of our services met what you envisaged. Here at Crossroads, our aim is to leave our valued guest with a memorable stay. However management, is currently working on ways to improve on the internet services. Be assured of a... More 

Lilongwe
1 review
5 of 5 stars Reviewed December 9, 2015

Front Line Service was just very good; the room very clean; the location is not complicated and its amenities quite good and I really liked the Nyasa Conference Room. Therefore, I would be very much interested to visit this Hotel again in the nearest possible future.

Review collected in partnership with this hotel

Helpful?
Thank C4792PNpatricks
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Patrick, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We at crossroads hotel are well pleased to know you enjoyed all that we offer at the hotel. Be assured your kind words will be communicated to the entire team that contributed to your memorable stay at the hotel. Once again,it was nice having... More 

Hyderabad, India
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 8, 2015

Stayed at Crossroads hotel for 4 days, was put up in this hotel by my company as it claimed to be the only 4 star hotel in Lilongwe. Was utterly disappointing to stay there, what with the front office (one particular lady) being rude, cockroaches in bathroom, mosquitoes in room and stale breakfast being served (on 5th Dec). Would not... More 

Helpful?
Thank Ravi_World_Traveller
Blantyre , Malawi
1 review
5 of 5 stars Reviewed November 13, 2015

I was quite excited to stay at the Crossroads Hotel for the first time. I have been attending seminars and workshops there but never slept there. when I checked in I was amazed by the furnishing throughout the corridors to the rooms and my Deluxe Room was a wonderful experience. The bed, the bedding. the chairs the desks the TV... More 

Review collected in partnership with this hotel

Helpful?
Thank henrymX9490JM
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Valued Guest, Thank you for your reviews regarding your stay at Crossroads hotel We are glad that our deluxe rooms was at pace with your expectations. Your feedback is very important as it helps us maintain our service standards and facilities where possible. Once again thank you for your contribution and we look forward to welcome you back in... More 

Nairobi, Kenya
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 6, 2015 via mobile

Situated within a mall complex but quite serene and once inside it is quiet enough. They upgraded my room to an executive suite with no additional costs for me and my colleague. The suite was very spacious and clean. Internet is quite fast but having to get a daily voucher was a bit inconveniencing: u could only use it on... More 

Helpful?
Thank Lennie B
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Lennie B, Thank you for taking time to review your stay with us at the Crossroads hotel. Whiles we really excited you found our services and facilities welcoming and up to your expectations, we apologies for the inconveniences you experienced regarding the internet voucher, as well as the burnt chicken served. Be assured all the concerned areas raised will... More 

Nairobi, Kenya
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 26, 2015

I frequently stay here for work. The main reason I elect to stay here is the relatively fast and stable internet connection. If I didn't have this need I would stay elsewhere. Although they are trying to make investments and upgrade some of the rooms, basic cleanliness of facilities is poor (mold in bathrooms, worn and dirty carpets). Staff are... More 

Helpful?
Thank AfricaWide
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Africa Wide, Thank you for your review, Crossroads hotel appreciates your feedback as it allows us to address any issues and constantly improve or maintain our service standards and facilities for our guests. We regret that our facilities cleanliness wasn’t in line with your expectations. Your feedback is very important for us, and we will definitely ensure improvements are... More 

Oslo, Norway
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 25, 2015

I stayed at the hotel for a conference, and enjoyed the conference more than the hotel. All was ok, but the place was a bit worn down. I do think the satt and management try their best, but it is still only an average place. The staff was friendly and I have no major complaints, but I will not opt... More 

Helpful?
Thank Kenneth V
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Kenneth, Dear Mr. Kenneth Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe We at Crossroads Hotel will like to thank you for your kind feedback regarding your stay with us. It is disappointing to know you enjoyed more of the conference than the services and facilities available. Our mission has always been taking... More 

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