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Crossroads Hotel

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Crossroads Hotel
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125 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Gaithersburg, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is well located. As many as 5 restaurants in walking distance. There is a grocery shop, all in less than 5 minutes walking distance. And there are as many as 5 ATM booths around, and I found my favorite Ecobank ATM. Breakfast was good, and staff were very courteous

Helpful?
Thank EBENEZER B
Lilongwe, Malawi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2016

I loved eating from the copper pot especially sizzling. The cafe has all that you wish to be on your plate and please you as supposed be it local dishes, soups and sea food. Suitable for a family & all king retreats!

Review collected in partnership with this hotel

Helpful?
1 Thank K9234KDmm
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear K9234KDmm, Thank you for reviewing Crossroads hotel. We are so thrilled with your positive feedback regarding service at the Copper pot restaurant. At Copper pot there is something extra ordinary for every palate. Our aim as a team is to leave positive memories with all our clients by exceeding their expectations. I will definitely share your priceless comments with... More 

lilongwe
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2016

Spent 3 nights here as newly weds. Breakfast was great, facilities available in hotel and complex was lovely also. Staff especially Kennedy, were friendly and reassuring. Our only issue was a noisy aircon which was only loud at nights, every night. We would stay again.

Review collected in partnership with this hotel

Helpful?
1 Thank Faith A
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Ms. Faith, Thank you for taking time in sharing with us your experience at the Crossroads Hotel. The team and I are glad you had a pleasant stay. However we sorry for the inconveniences caused by the air-condition. Be assured your kind comment will be passed on to Mr. Kennedy. Once again, it was pleasure having you stay with... More 

Southampton, United Kingdom
1 review
5 of 5 stars Reviewed June 28, 2016

I searched the internet and found this hotel checked out the reviews I decided to book for 2 weeks in June, the stay was very good the on site restaurant The Copper Pot was good in quality and portion sizes, the staff were friendly and polite, and yes I would recommend this hotel and I would stay again

Review collected in partnership with this hotel

Helpful?
Thank H1036DHchrish
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear 1036DHChrish We are thrilled to have your best reviews about Crossroads hotel with regards to your stay Your feedback is priceless and the only true yardstick we have in measuring your stays expectations. Thank you for recommendations with regards to our food & restaurant, location and friendliness of staff. Our aim as a team is to leave positive memories... More 

Salima, Malawi
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed June 18, 2016

My wife and I live in Malawi. I am way behind on writing reviews for all the lodges and hotels we have stayed in Malawi throughout the 3 years we have lived here. We stayed here 2 times. The breakfast was good and the rooms were clean for the most part. Malawi hotels are not known for being amazing. Normally... More 

Helpful?
Thank Josiah F
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Josiah F, Thank your priceless time contributing your reviews regarding Crossroads hotel. We are so glad that you enjoyed our breakfast and that you found our rooms clean. Crossroads hotel prioritises high service standards and provision of best facilities. We are confident to meet your expectations that will match with the value of your money. Feel free to contact... More 

Alberton, South Africa
1 review
3 of 5 stars Reviewed May 9, 2016

Services was good but attention needs to focus on the small things. The location is god and close to the airport. The front desk Staff is great and friendly Housekeeping Staff is the same. Bar has got reel cold beer! :) Best part of the stay.

Review collected in partnership with this hotel

Helpful?
Thank lourenss246
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear lourenss246 Thank you for the 3 star review of Crossroads hotel. We are glad to hear that the hotel has the good and convenient location and that you found the front desk and housekeeping staff friendly which made the best part of your stay. Please accept our sincere apologies regarding lack of attention and focus. Rest assured these issues... More 

Blantyre, Malawi
1 review
5 of 5 stars Reviewed April 28, 2016

Every thing was okay and you just need to take the points into consideration and try to educate your front desk to be fast in everything they do. The other thing is that please provide proper direction.

Review collected in partnership with this hotel

Helpful?
Thank 982wp
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear 982wp, Thank you for submitting your reviews on Trip Advisor regarding your stay with us at Crossroads Hotel. We do aim to ensure each Guest has a memorable experience with us, and we are glad that to hear that everything was okay. Your suggestion about front office staff will help us improve our service standards at the reception, and... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed April 15, 2016

After a 5-hour drive at 1700 we arrived at the cross roads hotel ready for our 1830 meeting. Looking forward to a rest, dinner, shower and good night’s sleep... We were to be denied all these things. upon arrival we entered the hotel car park the hotel expecting to find the reception but no the car park joins onto the... More 

Helpful?
Thank Dark Z
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Darkes, Thank you for choosing Crossroads Hotel has your destination of choice in Lilongwe. After reading your feedback, I totally understand how disappointed you felt and we sincerely sorry for the unpleasant services you had to experience. That was certainly not the standard of the hotel. Your comment has been reflected on by management and the necessary steps... More 

Travelers are raving about these Lilongwe hotels

Alexandria, Virginia
Level Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed April 15, 2016 via mobile

I spent two nights in crossroads and hosted two days of meetings there. They upgraded my room to a deluxe suite for having event space and it was too much. The room is so spacious and luxurious. So nice for Malawi. I know the other rooms in the hotel aren't as nice but it is all in all a western... More 

Helpful?
Thank aggienmmi2
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Aggienmmi2, Thank you for your priceless review regarding your experience with Crossroads hotel. We are thrilled to know that the suite room your stay. Your feedback is the only true yardstick we have in measuring whether our service standards and facilities were able to meet your expectations. However, we are sorry that our food did not satisfy your needs.... More 

Blantyre
1 review
4 of 5 stars Reviewed April 4, 2016

The welcome was so fintastic. The rooms very clean but I only find very unconfortable with the single beds. The Hotel generally is very nice and beatiful scene. the food was so good to me. All people at a hotel were frendily

Review collected in partnership with this hotel

Helpful?
Thank 670benitoe
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear 670Benitoe, Thank you for sharing your good reviews about Crossroads hotel We are so delighted to hear your complements about food and friendliness of the hotel staff. Your reviews is the only true yardstick we have in measuring whether your expectations are met and will be used to maintain our service standards. However, we apologise that our single beds... More 

Questions? Get answers from hotel staff and past guests. Ask a question

41 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 

Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Location: Malawi > Central Region > Lilongwe
Price Range: $65 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
Reservation Options:
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