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Crossroads Hotel

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Crossroads Hotel
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127 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Level Contributor
137 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A dated, but business traveler friendly hotel that is perfect for an overnight stay and comes with all required creature comforts. If you book via an OTA and score a deal, it is a great value for money too! The Copper pot restaurant at the hotel is a great place to get some international food as well as local. the... More 

Helpful?
1 Thank Prasanna V
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Prasanna V, Thank you for reviewing your experience at the Crossroads Hotel in Lilongwe. The team and I are glad you found most of our facilities and services meeting your expectations. However, areas that you have touched on that needs improvement has been noted and the right steps are being taken to improve on them. Once again, it... More 

Oyster Bay
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Not a lot of choice for accommodation in Lilongwe. We arrived late from zambia and we're happy with This hotel was a nice stay for 1 night on our way to Lake Malawi. Hotel has restaurant but outside a number of fast food options. The room has great bathroom with shower and separate bath which is special in Malawi

Helpful?
Thank oester
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Oester, We appreciate for choosing to stay at Crossroad hotel and leaving such a lovely review regarding your recent stay with us. It is fascinating to hear that you had a pleasant stay and you found our location to be ideal. So it is wonderful to know that we could be a perfect home for you whilst exploring Lilongwe.... More 

Gaithersburg, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 23, 2016

This hotel is well located. As many as 5 restaurants in walking distance. There is a grocery shop, all in less than 5 minutes walking distance. And there are as many as 5 ATM booths around, and I found my favorite Ecobank ATM. Breakfast was good, and staff were very courteous

Helpful?
1 Thank EBENEZER B
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Ebenezer B, Thank you for leaving such a lovely review of your stay with us at Crossroads hotel. It is fantastic to hear that you found our location to be ideal. So it is wonderful to know that we could be a perfect home for you whilst exploring Lilongwe. Our team works very hard to deliver an exceptional service... More 

Lilongwe, Malawi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2016

I loved eating from the copper pot especially sizzling. The cafe has all that you wish to be on your plate and please you as supposed be it local dishes, soups and sea food. Suitable for a family & all king retreats!

Review collected in partnership with this hotel

Helpful?
1 Thank K9234KDmm
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear K9234KDmm, Thank you for reviewing Crossroads hotel. We are so thrilled with your positive feedback regarding service at the Copper pot restaurant. At Copper pot there is something extra ordinary for every palate. Our aim as a team is to leave positive memories with all our clients by exceeding their expectations. I will definitely share your priceless comments with... More 

lilongwe
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2016

Spent 3 nights here as newly weds. Breakfast was great, facilities available in hotel and complex was lovely also. Staff especially Kennedy, were friendly and reassuring. Our only issue was a noisy aircon which was only loud at nights, every night. We would stay again.

Review collected in partnership with this hotel

Helpful?
1 Thank Faith A
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Ms. Faith, Thank you for taking time in sharing with us your experience at the Crossroads Hotel. The team and I are glad you had a pleasant stay. However we sorry for the inconveniences caused by the air-condition. Be assured your kind comment will be passed on to Mr. Kennedy. Once again, it was pleasure having you stay with... More 

Southampton, United Kingdom
1 review
5 of 5 stars Reviewed June 28, 2016

I searched the internet and found this hotel checked out the reviews I decided to book for 2 weeks in June, the stay was very good the on site restaurant The Copper Pot was good in quality and portion sizes, the staff were friendly and polite, and yes I would recommend this hotel and I would stay again

Review collected in partnership with this hotel

Helpful?
Thank H1036DHchrish
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear 1036DHChrish We are thrilled to have your best reviews about Crossroads hotel with regards to your stay Your feedback is priceless and the only true yardstick we have in measuring your stays expectations. Thank you for recommendations with regards to our food & restaurant, location and friendliness of staff. Our aim as a team is to leave positive memories... More 

Salima, Malawi
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed June 18, 2016

My wife and I live in Malawi. I am way behind on writing reviews for all the lodges and hotels we have stayed in Malawi throughout the 3 years we have lived here. We stayed here 2 times. The breakfast was good and the rooms were clean for the most part. Malawi hotels are not known for being amazing. Normally... More 

Helpful?
Thank Josiah F
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Josiah F, Thank your priceless time contributing your reviews regarding Crossroads hotel. We are so glad that you enjoyed our breakfast and that you found our rooms clean. Crossroads hotel prioritises high service standards and provision of best facilities. We are confident to meet your expectations that will match with the value of your money. Feel free to contact... More 

Alberton, South Africa
1 review
3 of 5 stars Reviewed May 9, 2016

Services was good but attention needs to focus on the small things. The location is god and close to the airport. The front desk Staff is great and friendly Housekeeping Staff is the same. Bar has got reel cold beer! :) Best part of the stay.

Review collected in partnership with this hotel

Helpful?
Thank lourenss246
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear lourenss246 Thank you for the 3 star review of Crossroads hotel. We are glad to hear that the hotel has the good and convenient location and that you found the front desk and housekeeping staff friendly which made the best part of your stay. Please accept our sincere apologies regarding lack of attention and focus. Rest assured these issues... More 

Blantyre, Malawi
1 review
5 of 5 stars Reviewed April 28, 2016

Every thing was okay and you just need to take the points into consideration and try to educate your front desk to be fast in everything they do. The other thing is that please provide proper direction.

Review collected in partnership with this hotel

Helpful?
Thank 982wp
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear 982wp, Thank you for submitting your reviews on Trip Advisor regarding your stay with us at Crossroads Hotel. We do aim to ensure each Guest has a memorable experience with us, and we are glad that to hear that everything was okay. Your suggestion about front office staff will help us improve our service standards at the reception, and... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed April 15, 2016

After a 5-hour drive at 1700 we arrived at the cross roads hotel ready for our 1830 meeting. Looking forward to a rest, dinner, shower and good night’s sleep... We were to be denied all these things. upon arrival we entered the hotel car park the hotel expecting to find the reception but no the car park joins onto the... More 

Helpful?
Thank Dark Z
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Darkes, Thank you for choosing Crossroads Hotel has your destination of choice in Lilongwe. After reading your feedback, I totally understand how disappointed you felt and we sincerely sorry for the unpleasant services you had to experience. That was certainly not the standard of the hotel. Your comment has been reflected on by management and the necessary steps... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 

Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Location: Malawi > Central Region > Lilongwe
Price Range: $60 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
Reservation Options:
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