Service at the front desk and dining room were unacceptably poor. The staff at the front desk appeared unhappy and acted as if they didn't want to be bothered. It took 90 minutes to get served in the dining room even after repeated inquiries about my order. The room was clean; however, we consistently asked for towels for two people in the room. Most times, there were insufficient towels in the room. I cannot recommend this hotel nor would I stay there again. This hotel is in dire need of training and education on how to provide professional customer service.
If this purported Chinese Plaza hotel had their own way, they would mount a sign at the entrance that read 'Chinese only'. Ghana is such a free country so much so that anyone can waltz in and pretty much do whatever they well darn, please. How can a manager run a hotel and refuse to speak a word of English? I encountered rudeness at its highest form at this hotel for patronizing their badminton court. Many thanks to the Ghanaian workers who insist on apologizing on their behave. However, they don't care because you are neither Chinese nor their target market. Thus, this is a Plaza hotel by Chinese for Chinese Only. Your patronage would definitely NOT be welcomed, smiled and or talked to because you ain't Chinese and hence don't deserve their respect and equal services? Ghana Tourism board ought to be reviewing these hotels regularly in order to insist on the owner(s) to roll out sensitivity and common sense training for their workers. This hotel has managed to tarnish the good image I had had of Chinese people as they remain and continue to be disrespectful, evasive and nasty. I have hence boycotted this China hotel for Chinese ONLY!…
We visited the restaurant. It took forever for our orders to be taken. It took a long time to get the food be ready and they did not even bring all that we ordered. The chinese lady supervisor only pays attention to Chinese customers and is rude to everyone else. One of the worst dinning experiences I have ever had.
We stayed in a friend’s place in Accra but we come here almost every night for drinks. Sitting by the pool with ice cold beer just relaxes the nerves. The staff is really good, and accommodating to our needs. He right away combines two tables for us, (we’re a group of 8) and even sets up the anti-mosquito thing. Wide range of drinks at the bar which are reasonably priced. We also tried the Chinese Restaurant and their food is really good. I enjoyed the seafood thick soup, the prawn noodles, the fish with tofu (I forgot what it’s called) and the fried squid. The ordering system though needs to be improved as they use an iPad but the numbers on it doesn’t match the ones on the book menu. It’s a bit of struggle, even for the staff. It would also have been better if another ipad is available just to make it quicker for bigger groups maybe.…
I Enjoyed my stay at the hotel, the service was good and the staff was friendly and the hotel was clean. The breakfast had a variety of food, making it easy to choose. Just like every other hotel it had some flaws, 1. The water was cold (So I had to shower with cold water for 7 days). 2 The bed was as hard as concrete floor (I would sleep half the night on the bed and the other half on the couch)
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