This is my second overnight stay in the African regent and both stays have ben excellent. Staff are friendly and helpful nothing is too much trouble. Food is good and rooms are good so all in all a good option if staying Accra.
I stayed at the African Regent Hotel for 8 days, the service was excellent! The room was clean and comfortable, and the staff was friendly and accommodating. I did have problems with the electrical outlets in the room working consistently, but that was the bulk of any issues. The Food was good, they offered a variety of options, the bar was good, they didn’t have my top shelf liquors, but they still had options.
I’m not sure if maybe the problem was me being a young lady of color staying here. But the staff need to be sensitized to treat all customers fairly. There was clear indication of what appeared to be high profile guests being treated very differently from someone like me. The staff are not interested in simple plain clothed customers.I had to remind them to bring me soap, towels, etc to my room. At breakfast, they were not in a hurry to serve me coffee, but I witnessed guessed getting coffee served in under 1 minute. There’s some form of discrimination in this hotel, and a need for fairness is service provision, unless I’m missing something. Thanks, Sarah
This is my second stay at the African Regent Hotel and it was a great experience. The staff was extremely nice and I want to give a special mention to 'Justice' because he took care of our every need. All of the staff members are nice and are very responsive to our needs. This time around my wife and I took advantage of the gym, which has been greatly improved with new equipment, treadmills, bicycles, weight machines and a rowing machine. I like the fact that the bar is open 24/7, so you can get your favorite drink even at night.
I Traveled to the African Regent June 24,2022. I had a reservation for the 22nd. I called on the 22nd to let the hotel know I would not be there until the 23rd. I was told that they would make the change and be happy to see me. My plane was delayed and made me miss my connecting flight. I called again and was told no worries, we will receive you Friday. I arrived Friday and was told I did not have a room. they were expecting me Thursday. I was told the best they could do for me was send me to another hotel. I had to pay for that other hotel first. My rate at the regent was $165 a night that is what they charged my card. The $165 charge was for a deluxe suite for 3 including breakfast. I road in a bus down the street, not far. This hotel was not on the same level as the Regent, we had to walk up 4 flights of stairs. we had been in our clothes almost 3 days we took showers. The bath tub sat on top of the floor. you had to climb into it wit no railing, when my daughter went to get out of the tub she lost her balance. She forgot how far she was from the ground and touched the mirror for balance, it crashed to the floor. When we ordered food we told the hotel staff about the mirror. they did not seem to care. we had to walk on the broken glass all night and the next morning. Saturday morning we called the regent to come get us, they told they would come. After waiting an hour we went downstairs and the hotel packed our bags into there vehicle and took us, but not before we paid for our meals, the mirror, and they asked us to pay for the room. It took another hour to check out. I will not go into all the details. Back at the regent we were meet with cold stares they gave us a regular room at the deluxe price, over charged to do our laundry, instead our room was a deluxe when it was not. we had one bed and three people. we left after talking to the manager. who had to go to our room with me and take pictures to verify it was not a deluxe room. we had a laundry bill of $171 and she gave us 50% off but would not give us any money back on the room. the other hotel asked us to pay $100 for our room for 1 night, but the regent charged us $165 I asked for the difference to be returned they refused. it was a fiasco.…
I stayed here during my solo trip to Ghana last week. The staff was extremely nice and very responsive to guests. I loved the beautiful artwork placed all around the hotel. A light went out in the bathroom and the maintenance professional worked tirelessly to identify the problem and fix it. (I thought it was just needed a bulb replaced but it was more than that.) Many hotels no longer provide daily housekeeping but I very much appreciated that this one does. Breakfast is included and that was a nice start before exploring for the day. This hotel is close to the airport, mall and other attractions. The bar is open 24 hours a day. I very much enjoyed my stay and I would definitely stay again.
I would like to say thank you to everyone at the African Regent hotel for our wonderful stay, the staff was amazing , my family and I were greeted on arrival at the airport by the African Regent shuttle bus and taken back to the hotel. Once we checked in, we found out we were given a complementary upgrade which was very nice. It was my birthday during our stay at the hotel and on the day of my birthday the staff surprised me with a birthday cake after breakfast and sang happy birthday. I was so impressed and shocked at the surprise (by the way breakfast was great , They had a chef cooking eggs omelette pancakes everything so was fresh and delicious ) Once again thank you and we will definitely be back
The staff was sooo amazing and friendly. I could not have been at a better hotel for the price. Breakfast was included and was good. They have many events going on during the week, this place is an event center! I have referred my friends and family to this location. A future trip is planned to revisit Ghana.
We thoroughly enjoyed our stay. The staff were always polite and friendly in a way one does not often experience at the larger chain hotels. The rooms were spacious, well appointed and clean. The lobby area was a magnet for connecting with other guests, who were generally friendly and welcoming. It is obvious the African theme is a huge attraction. It was also nice to be remembered from a previous stay. Much appreciated.
The staff at The African Regent Hotel are awesome,professional and courteous. The room is clean, the meal is delicious. Rate of response to request is speedy and efficient. Surely will be back here......