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I lived in Tizeze for 30 days. The staff out there took care of me as if i was a child travelling alone. they showed so much of care & love during my stay. always checked with me if i needed something or if my food was OK. the warmth and affection i felt in Tizeze was unbelievable. Johny was my driver and he was more than a friend to me. Fitshum was the best server out there who was like a brother. Abraham and his team are doing such a great job in ensuring our comfort. I didnt feel like leaving the place. Thank you all.
My friend and I were looking for a place that was close to the airport, not too expensive, and comfortable after lots of hiking and climbing. From the very beginning, the Operations Manager Abraham was welcoming, friendly, and so helpful. We loved our stay there. The breakfast was delicious, the wifi was great (I watched a Netflix movie, which is huge because I live in Burundi!), the whole staff was extremely accommodating (we arrived at 11 PM the first night after some travel woes and without eating and they kept the restaurant open for us!). We also had a glorious massage there and the airport shuttle was seamless. I cannot recommend this place enough!
Dear MargoGol, We hope you have enjoyed your first ever journey to the Land of origin, Ethiopia. We are grateful that you found a time to reflect your feedback about our hotel on this platform, all our staff and the management of Tizeze are delighted you had a good time on your stay. We are pleased you enjoyed the fresh food served on our restaurant, the fast WiFi connectivity and the massage service at our Spa center. We gladly go any extra mile to fulfill our guests needs and the joyous smile we observe on our guest face is a reward that is worth more than anything. Once again it was a pleasure to have you stay with us, know that you have a place to stay anytime when you next visit Addis Ababa. With best regard,
I rarely write reviews due to laziness I feel compelled here. I stayed in Tizeze for two weeks, and it was a wonderful experience. The staff could not have been kinder or more hospitable. The rooms were gorgeous. The food was amazing. The attention to detail was 2nd to none. I hope to go back there again next year. Thank you and well done to the staff for a memorable stay
Dear CatherineKingston, Thank you for taking time out of your busy day to give us your feedback on your stay at Tizeze Hotel. We are grateful to have you stay with us and are very happy that we have managed to make it enjoyable for you after a long days work. All of our staff recognizes what you have been doing for the duration of your stay and we are moved by the work you have done for our society, we are pleased that we were able to cater for all of your needs. All of our staff are delighted to read your feedback, we look forward to have you again next year.
AVOID!! Manager is a scammer. He forced us to pay for our room twice (once online and once in person) and THREATENED TO CALL THE POLICE right when we were leaving for the airport if we did not pay again. Guards were literally told to prevent us from leaving the compound until we paid double; it was essentially theft.
All this because the manager decided he doesn’t like working with Jumia Travel (a well established travel booking website), yet still accepted our booking from that website. Clearly his issue, not ours.
This is only a problem with the manager; the other staff were kind, welcoming, and helpful.
However, I would strongly recommend finding a different place to stay so you don’t have to deal with the manager’s fraudulent and illegal behavior.
Dear Willie B, Thank you for staying with us at Tizeze Hotel on your recent trip to Addis Ababa, Ethiopia and for sharing your feedback on this platform. I greatly appreciate your comments about our team of staffs that makes you fill welcome, Thank you very much Sir. We deeply regret for the unfortunate incident that happened at last minute while you were leaving the hotel, we have discussed this mater in detail with our staff and other management teams and it is one that will never happen again. This unfortunate incident happened because the company who reserve your hotel in Ethiopia have no work relationship with our hotel for the past two plus years. We have a number of invoices that were never been paid by Javago/ Jumia Travel. After speaking with you I have tried to track down the company and to resolve this before it escalate, sadly they have closed their office and left the country without properly notifying the parties involved. I have put in plain words our work relationship with the OTA and the arrangements we have made with their representative office in Addis Ababa, hours before you leave the premises (4 hours earlier to be exact). I understand that you have received your refund from the OTA’s, as I was telling you, they gave me a call to discuss about the refund and I have approved it accordingly. Sir, you have made a booking to stay in our hotel for a standard single room occupancy in our hotel and when we collect you from the airport with your partner (You booked a single room but stayed as a double room) I asked you to pay for the other person a visitor’s fee, but you refused to do so. Asking you to pay for the room you stayed cannot be considered as a theft. Our hotel has been in business for long time, our hotel and the management that I represent is not a scammer, we value our customers and pride ourselves for the services and products we provide. We have never been a scammer, we are not and we will never ever be one. Hope you will give us another chance to see the changes that we have implemented in effect.
Beautiful and courteous staff who made me comfortable. I absolutely loved the food and fresh juices. To Abraham, Easy, Omar, and all the other staff who made my stay enjoyable; thank you! The WIFI is decent enabling skype calls.
Tizeze hotel is found in the heart of the capital city of Ethiopia to serve you better. Our property is located 6 minutes away from the airport. Guest rooms at Tizeze hotel are spacious, comfortable & yet …Moreaffordable designed to insure your accommodation service needs featuring cozy lobby bar & lounge, well equipped with free wi-fi internet, one cozy signature restaurant, one contemporary restaurant, well equipped health center, Ladies beauty Salon, spa, sauna & steam. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Abraham S | Property representative |
We do provide shuttle service from the airport on the time of arrival and from the Hotel to the Airport on the day of departure. In order to facilitate this though we request our guests to send us via email... More
We do provide shuttle service from the airport on the time of arrival and from the Hotel to the Airport on the day of departure. In order to facilitate this though we request our guests to send us via email their full flight details (Flight Number and time of arrival). The flight number will help us in following the flight status both online and by calling to Ethiopian airlines flight control.