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Sheraton Addis, a Luxury Collection Hotel

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Sheraton Addis, a Luxury Collection Hotel
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736 Reviews from our TripAdvisor Community

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Showing 617: English reviews
Lima, Peru
Reviewed March 5, 2017

Very fancy hotel with nice staff until they are required to make you a favor to make you feel welcome - at which point they become totally bureaucratic and inflexible. I travel year-round around and, wherever I go, at night, when there is nobody around, I play the piano at low volume. This is the only time i have to...

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Helpful?
2Thank Jam R
Antony W, Manager at Sheraton Addis, a Luxury Collection Hotel, responded to this review

Thank you for choosing to stay at the Sheraton Addis and commenting on your stay with us. Please note that we cannot accommodate all requests to use our Grand Piano, as it is very difficult to maintain in case of damage. Hence our staff has been instructed not to let any guest use it. I do apologize that we were...

Dubai, United Arab Emirates
Reviewed February 26, 2017

Luxury hotel, Fabulous Gardens, Great Service, stayed for 3 nights, hosted a business event. Good options for food... However surprised that the GYM was being renovated with no proper options provided being a relatively expensive property..

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1Thank gigimathewg
Buenos Aires, Argentina
Reviewed February 21, 2017 via mobile

We were here for two separated nights on our way to snd back from the Omo Valley. The personal is genuinely pleasant and helpful. The rooms are clean and well appointed. Couldn't ask for more, especially after a hot and dusty week in the interior!

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Thank Mary T
Jacksonville, Florida
Reviewed February 20, 2017

We were very pleasantly surprised when we stayed at the Sheraton Addis. It’s much more like a St. Regis than a Sheraton in the U.S. We had a junior suite, which was actually two rooms rather than the larger room that is usually billed as a junior suite. We thought we had been upgraded to a regular suite, but that...

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Thank N0nAccidentalT0urist
Reviewed February 19, 2017

To me is pretty simple: being part of prerfection without feeling any interference from the hotel staff who are there to grant this to the customer . They are there, ready, if you need them - and invisible if you dont. This feeling is at the best at the Sheraton Club lounge- 10-15% more expensive, but it is at the...

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Thank Franco T
Salalah, Oman
Reviewed February 5, 2017

A welcome relief from the chaos experienced in the city of Addis Ababa. Even more of a surprise is the high level and standard of luxury, this Sheraton offers. Truly a first class experience by any standard even more of an accomplishment when one considers the country in which it operates. An extensive brandy menu is just one of the...

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Thank daviesi2017
Hong Kong, China
Reviewed January 25, 2017

I was blown away by the beauty of my suite and the balcony terrace, perfect for taking my morning coffee in the world's birthplace of coffee. The staff were pleasant and helpful while the Executive Lounge impressed with its silver service. Unfortunately, one has to pay to use the computer in the Business Centre- something I had not done since...

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1Thank Perry B
Singapore, Singapore
Reviewed January 23, 2017 via mobile

Found myself in Addis Ababa on the long way from Cameroon to Ghana after a cancelled flight. Booked a night in the Sheraton for the transit and it didn't disappoint. Amazing hotel to Sheraton standards. Great facilities, food and friendly and welcoming staff. Rooms are so clean and comfortable and exactly what youd expect of a Sheraton. Im sure there...

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Thank Ryan S
Dubai, United Arab Emirates
Reviewed January 22, 2017

I don’t know if I can explain why I didn’t like this hotel. Too big, too impersonal, too far of what Africa is, a bit too old as well … Rooms are “so so “, breakfasts really not at the level of such hotels … swimming pool a bit too far from the building, with dirty relaxing beds. The mini...

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Thank Matthieu B
Antony W, General Manager at Sheraton Addis, a Luxury Collection Hotel, responded to this review

Thank you for your valuable feedback. We are saddened to hear that you did not enjoy your stay in our hotel and that the hotel did not represent your expectations of Africa. We apologize for the room attendant knocking on your door and disturbing you at 9.30pm. We have retrained our associates on the time limits of when to start...

Washington DC, District of Columbia
Reviewed January 20, 2017

Pros: lovely grounds, pool, spa. Massage I had was very good. Food options pretty good though I was too cautious about what I ate to meaningfully comment on this. Mussie at front desk was extremely helpful and kind. Had a beautiful room facing fountain/ pools that felt like an oasis. Cons: as others have pointed out, no gym or coffee/tea...

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2Thank lynnlabe
Antony W, General Manager at Sheraton Addis, a Luxury Collection Hotel, responded to this review

Thank you very much for taking the time to provide us with your feedback after your recent stay at the Sheraton Addis. It is with regret that we read your comments regarding the disturbance to your sleep due to the upgrade of our telephone systems. Unfortunately we were not made aware of the possibility of disturbing noises being created by...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Stagioni Restaurant
Stagioni Restaurant
Cuisines: Italian, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Sheraton Addis, a Luxury Collection Hotel

Address: Taitu Street, Addis Ababa, Ethiopia
Location: Ethiopia > Addis Ababa
Price Range: $361 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Addis, a Luxury Collection Hotel 5*
Number of rooms: 294
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Also Known As:
Sheraton Addis Hotel Addis Ababa
Sheraton Addis Ababa
Addis Ababa Sheraton
Hotel Style:
#2 Business Hotel in Addis Ababa
#3 Luxury Hotel in Addis Ababa
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Addis, a Luxury Collection Hotel staff and other travelers.
7 questions
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Questions? Get answers from Sheraton Addis, a Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Garden view rooms are exceptional”
DMAtuhe, 2 weeks ago | Read review
“Get a club room with access to the lounge, you will not regret the extra money spent.”
FrancoT180, Feb 19, 2017 | Read review
“A room with a balcony is the best.”
PerryB137, Jan 25, 2017 | Read review
“Facing pools/ fountain much nicer than facing street”
lynnlabe, Jan 20, 2017 | Read review
“Go for fountain side, street side is noisy.”
TimB234, Dec 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question