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Excellent hotel only 15 minutes from international airport. Smooth check-in procedure and WIFI with excellent speed. The front desk has helpful staff. For example, I needed to print out my air ticket, no problem at all. A small gym behind the pool bar with all...More
This use to be a very good hotel once upon a time - today its just another hotel with terrible service and food. The rooms are decent and clean. The room service is terrible I ordered a Tuna sandwich - delivery time 2 hours !...More
Management response:Responded 3 weeks ago
Thank you very much for taking the time to share your opinion with us on our services.
Your comments on the buffet have also been taken into consideration and will definitely help us to improve. Moreover, is good to acknowledge that you were satisfied with...More
The hotel itself is awesome...clean..neat.
The service on the other hand is something that needs to be adressed. Waiters who argue with customers..arrogance...no patience especially with language barrier. Three occasions I ordered one thing and I get something else. Room service a nightmare..everything takes super...More
Thank Craig H
Management response:Responded 4 weeks ago
Dear Craig, we would like to thank you for taking the time to review our hotel.
Your feedback is highly appreciated and all inputs will definitely help us improve and provide a better service.
Thank you once again for your comments and we apologize for...More
Having stayed at a few hotels in Luanda, I was very pleasantly surprised at this hotel.
I believe it is an older hotel and from the outside it seems nothing special, but step through the doors and it is possible the best in Luanda!
Thank Steve O
Management response:Responded August 10, 2017
Thank you very much for taking the time to share your opinion on Hotel Alvalade and for such nice comments on our services. As a team, our main goal is to have a satisfied customer and happily we have achieved it successfully.
Should start with the fact this hotel really has potential, but appears no one really cares about potential and are happy to just continue with what they are doing.
Pros: Some staff and the cleaners are superb, room despite being dark is always clean. Laundry...More
Management response:Responded August 1, 2017
Thank you very much for taking the time to share your opinion with us on Hotel Alvalade. It is obvious that we are falling short when it comes to providing good service and meeting your expectations and for that let me apologize on...More
$304 - $331 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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