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The Kingdom at Victoria Falls

Hotels.com$173*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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The Kingdom at Victoria Falls
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1,090 Reviews from our TripAdvisor Community

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There are newer reviews for The Kingdom at Victoria Falls
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Showing 790: English reviews
Yaounde, Cameroon
Reviewed 2 weeks ago

Stayed there 3 nights, loved the place (great surroundings, location near falls, pool, etc). The room are of good quality, as for the service and the great buffet for breakfast. Small negative point: we were charged by the hotel for kids breakfast even if booked a family room through booking.com.

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Helpful?
Thank Pascal M
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear Pascal M Thank for taking time to post this review on Trip Advisor. It is pleasing to note that you loved staying with us. I would like to mention that our standard room occupation is two adults and two children below the age of twelve years. The children are accommodated freely but only pay half price for the meals....

Barcelona, Spain
Reviewed 2 weeks ago via mobile

Even though the rooms need to be renovated since the furniture has small holes and the ceiling has some stains, the place was clean except for a couple of small bugs and the people working there are really friendly. The hotel is huge and has a special African decoration. We didn't find any lack of food or empty plates during...

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Helpful?
1Thank Hectorfersan
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear Hectorfersan Thank you for taking the time to fill out our survey. The concerns you make mention of have been noted and Corrective action will be taken. It our responsibility to make sure all our guests have a memorable stay. I look forward to welcoming you again. Regards Derrick Kung General Manager The Kingdom at Victoria Falls

Chicago
Reviewed 2 weeks ago via mobile

For price - quality ratio, this hotel is not good. Yes, location is very good. Short walk to the Falls. But service is awful. WiFi didn't work in the room. Only worked in the reception and restaurant. Call to Reception was always on busy dial tone. Tried many attempts. Always same issues. Finally went to the reception in person to...

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Helpful?
2Thank punamo
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear punamo Thank you for highlighting the experiences you encountered during your stay with us. I would like to express my sincere apologies for the service challenges you experienced during your stay. I and my team will ensure the concerns are addressed fully. I do value your comments and it is through guests like you that we can continuously improve...

Reviewed 2 weeks ago via mobile

From the moment you walk in to the moment you walk out the staff is amazing. I felt very comfortable in the hotel. Scheduling excursions and an airport shuttle was very easy. The hotel is very close to the Falls, walking distance to many shop and restaurants. Room was very spacious and had a great little patio to sit and...

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Helpful?
Thank sarahoU6089SR
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear sarahoU6089SR Thank you for sparing a moment to complete a review of your stay with us. I am glad your expectations were met during your stay with us and you received value for money. We truly value the satisfaction of our guests and would like all our valued guests to have a memorable experience. I look forward to hosting...

Melbourne, Australia
Reviewed 3 weeks ago

We stayed 2 nights, the room was spacious, clean, power points for 4 differant countries. staff were nice & friendly. Food was good. Most of all it was 500m walking distance to the Falls. You must go to the Lookout Cafe, which is also walking distance from the hotel. The small town is worth exploring as there is a small...

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Helpful?
Thank suemf109
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear suemf109 Thank you for taking time to post this survey. I am glad to note that you found your stay worthy in this hotel. It is our responsibility to anticipate and fulfill our customer needs in order to ensure a memorable stay. I look forward to hosting you again. Regards Derrick Kung General Manager The Kingdom at Victoria Falls

Bulawayo, Zimbabwe
Reviewed 3 weeks ago

The hotel is clean cut with decent decor however I felt that over the year that it lost some its charm and charisma. When the hotel is fully booked the guest services is poor and slow. However the general payout is very good, the pool area is by far the best and most social in Victoria Falls

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Helpful?
Thank Mikewzim
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear Mikewzim Thank you for taking time to complete this survey. The feedback you posted is welcome and it is through guests like you that we can continuously improve our service delivery to meet all our guest `s expectations. Once again thank you for the constructive feedback. Kind regards Derrick Kung General Manager The Kingdom at Victoria Falls

Waterloo, Canada
Reviewed 3 weeks ago via mobile

We were two couples on a two week trip to South Africa and Zimbabwe. In Victoria Falls we stayed at the Kingdom Hotel. It was very nice accommodations and included a full breakfast.the room was big and the service was very good. They had a pool outside which we used each day and it was beautiful. You had to keep...

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Helpful?
1Thank judson m
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear judson m Thank you for taking time to complete this review. I am glad that you found value in your stay with us at The Kingdom at Victoria Falls. We truly value the satisfaction of our guests and are always humbled by such feedback. I hope to host you again in the future. Regards Derrick Kung General Manager The...

Reviewed 3 weeks ago via mobile

we stayed here for 5 days and it was truely amazing. Lovely staff, clean and very relaxing. meals were great and the bar staff were great. Walking distance to the town and market places. Felt completely safe walking around.

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Helpful?
2Thank Sharyn1964
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear Sharyn1964 Thank you for sparing a moment to complete a review of your stay with us. I am glad you noticed the proximity of the hotel to town and the Falls. We truly value the satisfaction of our guests and would like all our valued guests to have a memorable experience. I look forward to hosting you again. Regards...

Geelong, Australia
Reviewed 3 weeks ago

The room was very spacious, clean and comfortable. It also had a safe for my things. The grounds are amazing, the food is amazingly. The views are magnificent. Location is perfect. You can walk just about anywhere.

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Helpful?
Thank Sharyn C
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear Sharyn C Thank you for taking time to complete this review. I am glad that you found value in your stay with us at The Kingdom at Victoria Falls. We truly value the satisfaction of our guests and are always humbled by such feedback. I hope to host you again in the future. Regards Derrick Kung General Manager The...

Hong Kong, China
Reviewed 3 weeks ago via mobile

It's a modern, large hotel in Victorial Falls scale and the "town" is right in front of the hotel. The room is fine and quite spacious and I love their swimming pool area with the most friendly staff I met in the whole building. The down side, the hotel is caters a lot of tour groups and with a theatre...

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Helpful?
2Thank Polly T
Derrick K, General Manager at The Kingdom at Victoria Falls, responded to this review

Dear Polly T Thank you for posting this feedback. I regret that you encountered so many challenges during your stay with us. I do value your comments and it is through guests like you that we can continuously improve our service delivery to our customers. Once again I must sincerely apologize for the inconvenience caused. Kind regards Derrick Kung General...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Restaurant
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Babysitting
  • Breakfast Available

Additional Information about The Kingdom at Victoria Falls

Address: 1 Mallet Drive, Victoria Falls, Zimbabwe
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Price Range: $156 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Kingdom at Victoria Falls 3*
Number of rooms: 294
Reservation Options:
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Also Known As:
The Kingdom At Victoria Falls Hotel Victoria Falls
Kingdom Hotel Zimbabwe
Kingdom Hotel Victoria Falls
Hotel Style:
#7 Business Hotel in Victoria Falls
#8 Spa Hotel in Victoria Falls
#9 Family Hotel in Victoria Falls
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Questions & Answers

Here's what travelers have asked, with answers from The Kingdom at Victoria Falls staff and other travelers.
29 questions
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Questions? Get answers from The Kingdom at Victoria Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The best rooms for the view are the ones closest to the reception area, or just across from it. Bring sundries; you won't find them on site.”
276brucem, 1 week ago | Read review
“Away from moat.”
helentQ6721LV, 1 week ago | Read review
“The canopy beds are a dream.”
yidonit, 2 weeks ago | Read review
“Quiet rooms”
915sharync, 3 weeks ago | Read review
“Pillows were not very comfortable. ”
, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Hotels.com
$173* /night
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Cancelon$190
Priceline$177
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Prices are for 1 room, 2 adults
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