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Monomotapa Hotel- Legacy

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Monomotapa Hotel- Legacy
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241 Reviews from our TripAdvisor Community

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Showing 230: English reviews
Gaborone, Botswana
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The services were generally very good. the challenge was having to keep asking house keeping for ice since the room I was in was not equipped with a fridge. The hotel is in a great location, with easy access to the main shopping centers.

Review collected in partnership with this hotel

Helpful?
Thank georgekR6542HU
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear georgekR6542HU The Monomotapa hotel and staff would like to thank you for choosing to stay with us. We are pleased that you found our hotel services good and that you liked the location of our hotel. However l would like to take this opportunity to apologise for the absence of the fridge in the room that you were in... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

i have been a regular visitor to this hotel when it was still crown plaza and i loved it, This time i was hoping for better under Legacy brand, but to my surprise, the standards have dropped, The infrastructure and the rooms are still okay as before but the service ..... uhuuuu what you get in a one star hotel,... More 

Helpful?
Thank Lynot T
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear Lynot Thank you for posting a review from your recent stay with us. We regret to see your dissatisfaction on the service you received through our room service. We have taken note of the below issues that you raised: • Serving of drinks with no proper glassware and ice • Serving of food with salt and tomato sauce sachets... More 

Maputo Province, Mozambique
1 review
5 of 5 stars Reviewed 4 weeks ago

the environment (including the staff) makes this city hotel a place for conducting business. the WIFI service still needs some improvement though. when you need to relax, most facilities are very close by e.g. Avondlae nite spot, Mereki

Review collected in partnership with this hotel

Helpful?
Thank N6056AOmichaelk
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear N6056AOmichaelk Thank you for choosing to stay with us at Monomotapa hotel. We are pleased that our staff treated you as the valued guest that you are and that the hotel location was to your satisfaction. However we regret to see your dissatisfaction with our Wi-Fi. Please accept our sincere apologies for any inconvenience this caused you. We hope... More 

Johannesburg
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 14, 2016

The most outstanding feature is the staff: they go out of their way to help. My room was comfortable, and clean. The complimentary toiletries are bigger than other hotels. :) Breakfast is very good: tasty, wide variety. The evening buffet is ok; not quite as sumptuous as the morning meal - I am vegetarian, and one evening buffet I had... More 

Review collected in partnership with this hotel

Helpful?
Thank Eish13
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear Eish13 Thank you for taking the time to give us your feedback regarding your recent stay with us. We highly appreciate your feedback as it allows us to improve on all areas of dissatisfaction. Monomotapa aims to satisfy guests whilst making them feel at home. We are glad you enjoyed your stay here with us. However, an exception could... More 

Hwange
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2016 via mobile

Had the pleasure of stopping over at the Monomotapa Legacy hotel. We arrived at approximately midnight but staff were courteous and willing to assist. The room I was in overlooked the Harare gardens, what a sight to wake up to!! Had a pleasant sleep and the breakfast menu was excellent with a reasonably wide range to select from.

Helpful?
Thank Phathi
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear Phathi Thank you for taking the time to give us your feedback regarding your recent stay with us. We really appreciate your positive words. We are happy that you found our staff friendly and courteous it is our duty to make our guests comfortable throughout their stay.We hope to see you again soon. More 

Vancouver, Canada
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 9, 2016

Spend a few days at this hotel, probably at the worst time, with the cash shortage and unrest in the country. I give it to the staff; they still find it in them to smile and provide the best service. I will go back there again because of the staff. The rooms are clean but dated. Great breakfast, however very... More 

Helpful?
1 Thank Estate555
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Gooday Estate555 Management and staff would like to thank you for choosing Monomotapa as your hotel of choice. We appreciate the feedback you gave us as it gives us a chance to continuously improve our services. We are appreciative of the positive comments you have mentioned about our staff, breakfast and cleanliness of rooms. We have also taken note of... More 

Hammonton, New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 27, 2016

I stayed at Monomotapa in June 2016. Although I have seen this hotel from afar I had no idea what it was like inside. I decided to stay ther one night just out of curiousity. It helped that I got a good rate on Expedia. This was probably the best stay I have had in Harare (comparing with Sheraton, Holiday... More 

Helpful?
Thank Tait000
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear Tait000 Thank you for choosing us as your hotel of choice.We are happy that you liked our accommodation as well as the location of our hotel.We at Monomotapa work to ensure that all our guests are happy through their stay.We are a 4 star hotel but we try by all means to operate as a 5 star hotel. Thank... More 

Masvingo Province, Zimbabwe
1 review
4 of 5 stars Reviewed June 20, 2016

spraying of air fresheners in rooms previously serviced to smoking clients is a short term solution, but separation of rooms between smokers and non-smokers should be long term adhered to and implemented whilst monitoring is progressive.

Review collected in partnership with this hotel

Helpful?
Thank 297happym
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear 297happym Thank you for choosing Monomotapa as you hotel of choice. We appreciate your feedback on your recent stay with us. We always welcome all opportunities for improvement and your review is no exception.We have taken note of concerns and we will definitely correct the issues you have highlighted. We look forward to hosting you again soon. More 

gweru
1 review
5 of 5 stars Reviewed June 2, 2016

My stay at Monos was overally superb. staff were very friendly and helpful and the food was excellent. something may need to b done about the ergonomics of the rooms, given their direct exposure to the sun, especially in winter. the rooms become hot , thus making the room uncomfortable in the afternoon. maybe we need efficient airconditioning

Review collected in partnership with this hotel

Helpful?
Thank 227pm
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear 227pm We thank you for taking the time to review us online.We highly appreciate your feedback as it assists us in improving our hotel.We always welcome all opportunities for improvement and your review is no exception.We look forward to hosting you again soon. More 

Rochester, United Kingdom
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 19, 2016

This hotel seems to have a large number of government officials staying in it. It is well-appointed and the rooms are quite luxurious although I had to get assistance turning the air conditioning off and one morning there was no water at all and we had to have buckets of water delivered to the room. The breakfast is top-class with... More 

Helpful?
Thank David B
Cary_0706, Guest Relations Manager at Monomotapa Hotel- Legacy, responded to this review

Dear David B Thank you for choosing Monomotapa Hotel as your hotel of choice.We appreciate your feedback as it assists us on improving on areas of dissatisfaction.We are happy that you found our breakfast top-class and our staff very attentive.However you brought to our attention that the areas of dissatisfaction were: • Not being able to control the air con... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The facilities at Monomotapa are specially designed for the convenience of the guest. The hotel provides a one-stop service where accommodation and other services are concerned. We have a wide selection of food and beverage outlets with the restaurants and bars to the full conference and banqueting facilities. Fitness center and outdoor swimming pool allows the guest to rest and relax. ... more   less 

Additional Information about Monomotapa Hotel- Legacy

Address: 54 Park Lane | Julius Nyerere Way, Harare, Zimbabwe (Formerly Crowne Plaza Hotels Harare - Monomotapa)
Location: Zimbabwe > Harare Province > Harare
Price Range: $110 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Monomotapa Hotel- Legacy 3.5*
Number of rooms: 243
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Also Known As:
Crowne Plaza Hotels Harare - Monomotapa Hotel Harare
Crowne Plaza Harare
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