Staff was kind and hospitable from end to end. Thank you all! 4 of 5 as the food and service was very inconsistent - which is unexpected at a FS. We Entrees at dinner in the Boma were actually inedible. We also weren’t thrilled with being seated next to a table of many young children listening to iPads loudly (no headphones) with their adults seated a table away (oblivious). No problem with the kiddos. Big problem with listening to multiple cartoons on full blast while we ate. The waiter did notice and did nothing about it. We left before dessert. Also worth mentioning that we are dining on the late side. Consider either enforcing rules of common courtesy or dining hours for kids. Upside -property is absolutely stunning! The view from our room of the watering hole let the game drives continue all day.…
My wife and I stayed 7 nights in Four Seasons as a part of our honeymoon. Everything was perfect from the pick up at the Seranora Airstrip to the game drives, facilities and the spa at the hotel. Special thaks to our driver Davis for the amazing game drives he took us. We get to see all of the big five and the great migration of wilderbeasts in the Mara River. Both me and my wife will cherish the time we spend at Four Seasons Serengeti and hope to come back in the future.
I think is genuinely one of my favourite Four Seasons hotels! The staff couldn’t do enough for us. Charlton, Deo, Haika stick in my mind but every single member of staff member from security, to housekeeping to restaurant staff and to management were incredible. One of our favourite memories was sitting eating lunch watching giraffes and zebras drink from the watering hole. The food was out of this world. Beautiful hotel in a stunning setting, we couldn’t have wished for a better trip! Thank you all, you made us feel so safe and welcome. We hope to return one day..
We stayed at the Four seasons for 2 days on our 6 day safari! The food, service, people rooms, views were all exceptional. Definitely worth every penny! would stay here again! The laundry service, room service and all the servers were amazing.
It should have been the crowning jewel of what had so far been an absolutely magical trip in Tanzania for myself and my family. We had enjoyed the environment, the people, safari, the food, for 8 days prior to arriving at The Four Seasons. I wish we had never ever come here. Although the location is stunning and the lodge beautiful, the experience we had was one of the worst in all my experience of traveling for over 30 years. I love writing good reviews, as I love to acknowledge people who do a great job. This is my first bad review ever. The first thing that happened after receiving a friendly welcome and a cool refreshing towel, was an agreement to sign. I always scan them quickly to see what I am actually agreeing to. What caught my attention was that in no uncertain terms the hotel was not liable in any situation to anything, including harm, death and damage to property EVEN if they were negligible! This made me feel like customers are not valued for anything but their money. This was not the relationship I would like to have going in to an exclusive hotel were they say that they care about their customers. Anyway, I crossed out that part and signed and brought it to the attention of the hotel. We ate dinner in the main restaurant and were excited by the menu. However, the food failed to deliver, was overly rich and a poor attempt at an ambitious menu. Next morning, I was having coffee in the lobby pre-safari and I overhear a group of customers talking about how sick one of their friends had been (and was) during the night with vomitng and diarrhea. This was concerning. Anyway, we went on safari and came back for lunch. This is when things went really downhill. The food was poor by any standard. I actually stopped eating my lunch as it just didn't feel right. My wife and I had tried each other's food, and nobody was particularly satisfied. As we sat down for dinner later that evening, my wife told me that she felt that she had indigestion. I thought that was odd and she had eaten lunch 6 hours ago, and not started eating dinner yet. Dinner was better than the previous two meals, but nothing spectacular, as you would expect at The Four Seasons. By the time we got to our room, my wife was experiencing terribly painful gastrointestinal cramps, vomiting and diarrhea. It last from 11 pm to 7 am. I got off lightly in comparison, and felt light-headed and queasy for the next 3 days. The next day we were meant to travel to Zanzibar - in the state my wife was in that was not an option. We were forced to extend our stay for another 24 hours. This resulted in us missing our flight and losing our first night in Zanzibar. Being high-season we could not easily rebook our flight, so we had to charter one to Zanzibar the day after. The morning after the terrible night, I was in the lobby trying address the logistical challenge we faced, and I overheard yet another group talking about how one of their friends was sick with vomiting and diarrhea! Unbelievable! We had been in Tanzania for eight days prior to the The Four Seasons, taken all precautions regarding drinking tap water, etc and had not experienced anything negative at all. Once aware of the situation, the hotel staff went into overdrive to try to placate the situation, but in reality that is not a substitute for professionalism, attention to details and a duty of care towards customers to AVOID these situations. The kitchen should have been shut down immediately. Care and kindness are important, of course, but not in place of competence and efficiency. To make matters worse the last thing I had to deal with was a $1000 bill for the extra night! I flatly refused on ground that we had been poisoned by their kitchen due to systemic failures of management and health and safety, and that the stay was NOT voluntary. If we had not been poisoned by their kitchen we would have been enjoying our trip n Zanzibar as planned. They saw my point, but it was cheeky of them to try. A total disappointment - a mess of an operation and a disaster experience I have never had in over 30 years of travelling and staying in all levels of hotels. I will never stay at a Four Seasons again, and urge you to avoid this one, despite the gorgeous location, lodge design and friendly staff, unless you want food poisoning to ruin your once in a lifetime holiday. It saddens me to write this, as I love writing good reviews to acknowledge the hard work that people do.…
It is Four Season ! Located in Most beautiful surroundings. Room , service, every single detail is just right. This property has one of the best Management team I ever encounter. Simply amazing. If you can , please just stay ! Love it
Just outstanding. The place is so great that you feel at home. Service is 5 star si remember to tip your servers. The actual Safari is very private and you get your own jeep with a driver. I dont like the wilderness but I changed my mind after being at this place.
The amenities provided are rather astounding considering the Four Seasons has to generate its own power and water as the lodge is in the middle of Serengeti National Park. We booked a package inclusive of game drives, and it was well worth the money. We had a dedicated driver Charles who drove us all over the park in search of animals, birds, sunsets, migration viewing, etc. Plus, Charles always had our favorite drinks chilling in a cooler and lovely little snacks. Charles was attentive, kind, and knowledgeable. We came to see Serengeti National Park, and we left feeling like we had hit the jackpot regarding what we saw. We selected a room with a view of the watering hole, and this was an amazing choice. From our veranda, we saw elephants, giraffes, gazelles, topi, buffalo, baboons, impalas, birds, and more. I am sure all views at the lodge are amazing, but we were certainly pleased with our Horizon View room! We chose the Four Seasons for a couple of reasons: 1) we wanted a lodge instead of a tented camp with an armed guide outside a canvas door, and 2) we believed the Four Seasons brand would deliver a good experience as we have been disappointed in other hotel chains in Africa as they don’t match the standards or star ratings we are familiar with in North America. The Four Seasons is expensive, but we felt safe and well cared for during our time. Were there things we thought could be better at the Four Seasons? Sure, but overall our time there was magical!…
The most unique pool I’ve ever seen. It overlooks a Serengeti watering hole with giraffes, impalas, zebras, antelope and we keep waiting and watching for more. With first class service you’d expect from a Four Seasons with a team like Julius and Abu, it is a wonderfully relaxing and luxurious spot on Earth.
Excellent from start to finish particularly the service from all the staff who were so attentive. Bedroom and views of Serengeti were breathtaking. Our safari guide Lowrie was amazing, so helpful and knowledgeable and made the experience incredible