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Dar es Salaam Serena Hotel

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Dar es Salaam Serena Hotel
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535 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Nairobi, Kenya
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here while in the city for a conference. Service was exceptional from the moment the taxi dropped us at the front entrance, rooms were clean and very comfortable, and both room-service food and food in the bar area were good. I would definitely stay here again!

Helpful?
Thank Jennifer W
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Jennifer, Thank you for your feedback. We are delighted that you enjoyed your stay with us and look forward to welcoming you back to our newly renovated areas of the hotel. The Maisha Health Club and Pool Bar are set for completion next week. Thank you and regards, Rahim More 

Birmingham, United Kingdom
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

In my time visiting Tanzania and in particular Dar Es salaam I have never seen Hotel Serena mainly because I assumed they only had a place where people would spend the night however they also have a smashing cafe minus the bakery items which were sub par however the coffee and teas were good and the setting and the location... More 

Helpful?
Thank ImtiB
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Thank you for visiting our hotel, I am glad that you enjoyed our coffee and teas, we have ensured that our entire selection of pastries is available throughout the day. We look forward to hosting you again. Thank you, Rahim More 

Greater Johannesburg, South Africa
Level Contributor
8 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

The newly refurbished reception/lounge area is fresh and comfortable. Porter staff are welcoming and proud of their work environment. Hotel rooms are of a fair size and well cleaned. Breakfast buffet could do with a new menu - especially when you are staying at the hotel for more than 2 to 3 days. The variety was very limited and the... More 

Helpful?
Thank bronweng2016
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Thank you for your valued feedback. We have relocated our Restaurant due to the ongoing renovations and I am happy to inform you that the Breakfast offer has been enhanced. We look forward to welcoming you back again soon. Kind regards, Rahim More 

Dar es Salaam, Tanzania
1 review
4 of 5 stars Reviewed 2 weeks ago

I am here for a month in Room # 702, Good Hotel, Great Hospitality, I was not well for some days when Chef Rakesh cooked special food for me.. Thank you Chef. You will also not miss Indian cuisine here.Ask Chef Rakesh for a dish and you will have it. I stayed in Hyatt for a month last year and... More 

Helpful?
Thank vohraravi
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Amazing revamped reception area. Very welcoming and fresh. Coffee shop is good for its lattes and Black Forest cake. Highly recommended for short business catch up with associates. Staff are well trained and friendly. Receptive to the needs of clients.

Helpful?
Thank Moustafa K
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mr Moustafa, Thank you for your feedback on our new lobby which has turned out great. We have now begun the refurbishment of our restaurants and bar. The new pool bar and health club will be ready shortly. We look forward to showing you more of the newly renovated areas of the hotel. Thank you, Rahim More 

Johannesburg
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a booking from 4th to 7th September and was checked in to # 732. At 04h45 on 6th I find a 2,5 line letter under my door telling me to vacate my room for a "high ranking delegation". See front desk, if assistance required. Unfortunately there is no facility to lodge this curt letter but am happy to... More 

Helpful?
Thank David Graham S
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mr Graham, Thank you for sharing your comments. I am personally very sorry for the manner in which you were treated, firstly you should have never received a letter asking you to vacate your soon, and secondly for such a request a senior member of management should have spoken to you and made such a request in person. There... More 

Stockport, United Kingdom
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night on a bed and breakfast basis as part of a travel package in Tanzania. The hotel is ideally situated fairly close to the airport and offers good value. We had a double room on the second floor which was a good size and well maintained. On the night of our stay we took the opportunity... More 

Helpful?
Thank Anthony H
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Anthony, Thank you for your positive comments regarding your stay with. We look forward to welcoming you back to our newly renovated areas of the hotel. We have begun our next phase of renovations which includes the restaurant and bar which I am sure you will appreciate once complete. Kind regards, Rahim More 

Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed here on occasions for business and I can say it's always been a pleasure. Good food, staff and facilities. All excellent. I would return for a holiday with family some day. It's a great place to stay.

Helpful?
Thank AfricaExpeditionOne
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Thank you for your feedback. We are delighted that you enjoyed your stay with us and look forward to hosting you again. We look forward to your visit with your family. Thank you, Rahim More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Thus place is amazing. LOVE THE VIEW. LOVE EVRYTHING IN IT. once you are in You enter a different world.. you guys rock.. and i recommend families to go there.. even if you are in a group or team i recommend this place Love you all

Helpful?
Thank Walou F
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Wow, your comments are exactly how we can best describe our new lobby and entrance which opened yesterday. I am sure you will love it and I hope you will be back to see the rest of the newly renovated areas of the hotel. The new restaurant, bar and terraces will be stunning as will be the new Maisha health... More 

glasgow
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff and a lovely pool. Hotel has nearly completed its renovations which will give it a great entrance area and improvements at the pool. I enjoyed sitting out having breakfast overlooking the gardens.

Helpful?
Thank criskros
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

We are delighted that you enjoyed your stay, thank you for your comments. Good news!, we have opened our new lobby and coffee shop and feedback is great. I look forward to welcoming you to our newly renovated areas of the hotel. Next to open is the Maisha health club and the new pool bar. Kind regards, Rahim More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Location: Tanzania > Dar Es Salaam Region > Dar es Salaam
Price Range: $226 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
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