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Dar es Salaam Serena Hotel

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Dar es Salaam Serena Hotel
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592 Reviews from our TripAdvisor Community

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Sydney, Australia
Reviewed 6 days ago NEW

Enjoyed my stay here Pros were Friendly staff, comfortable room, nice breakfast and service and attentive staff Cons Room was a little dated and the fan in my bathroom went non stop and required ear plugs to sleep. Other people in my group didn't have the same problem.

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Helpful?
Thank RickySpanishhh
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear RickySpanishhh, Thank you for your review. We will ensure the extractor fans in the bathroom are quiet as they should, apologies for the inconvenience. I am glad that you enjoyed the rest of your stay and we look forward to hosting you again. Sincerely, Rahim

Washington DC, District of Columbia
Reviewed 1 week ago via mobile

I love this hotel. I've stayed here for several times for long durations over the past 5 years. The Serena updates are nice. The restaurants are currently being updated. The spa, recently updated, is very nice. The pool is refreshing on a hot, humid day. The staff are kind and accommodating. I was in a room near the staff elevator...

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Helpful?
Thank salsez
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear 70sz, We are delighted that you continue to enjoy the hotel and its services. The renovations have added a lot of charm to the hotel and refreshed the entire ground floor. Your next visit should be even better with the entire Serengeti and Kibo Terrace opening up under the cover of a brand new pergola. Thank you for your...

York, United Kingdom
Reviewed 1 week ago

We stopped here on a Great Rail trip prior to a Rovos Rail tour through Tanzania, Zambia, Zimbabwe, Botswana and South Africa. A great start to the holiday, relaxing and comfortable and nice food. Room was spacious well equipped and the food as good as anywhere for the class of hotel. Security was fine, highly recommended.

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Helpful?
Thank Brodders52
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Broffers52, Your review is highly appreciated and we look forward to welcoming you back again. As the hotel continues its transformation I am sure the new facilities will add to comfort and enjoyment of your next stay. Sincerely, Rahim

Reviewed 2 weeks ago via mobile

I haven't checked out yet, but I must say that you are home here. Serena Hotel gives the actual description of Tanzanian hospitality and the staff takes good care of you. And I totally trust that it will not change.. I will come back here and I know where to stay..

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Helpful?
Thank Can S
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Can S, Thank you for your review and we are delighted that we make you feel at home. We look forward to hosting you again and thank you for staying with us. Sincerely, Rahim

Monnickendam, The Netherlands
Reviewed 3 weeks ago

The people at the reception of Serena Hotel are something else in service. They are very kind, helpful and very quick in their response and service. I would like to name specifically Agripina Msechu and Jonas Peter. They managed to do some magnific stuff for me. Watu katika mapokezi ya Serena Hotel ni kitu kingine katika huduma. Wao ni aina...

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Helpful?
Thank erwinwijman
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Erwinwijman, We appreciate your feedback, Agripina and Jonas will both receive recognition for their exemplary service to you. We trust you will enjoy your next visit, and we look forward to hosting you again. Sincerely, Rahim

Reviewed 4 weeks ago

An old reference in Dar es Salaam, but recently renovated when acquired by Serena chain. The pool and surrounding garden are excellent to relax after a long trip or business meeting. The outside evening buffet is excellent and the business lounge has a good selection of food and drinks. The SPA has excellent staff with a good selection of services,...

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Helpful?
Thank Pedro B
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Pedro, Thank you for your excellent review. We are very happy with the way the pool area including the new pool bar has turned out after our renovations. The new terraces opened today and the Kibo bar is looking great. Our staff do make the hotel welcoming and comfortable and I am confident you will enjoy your next stay...

Kampala, Uganda
Reviewed 4 weeks ago via mobile

I enjoyed my stay here with everything just right. The location is in town and close enough to the CBD to walk. My checkin was handled well even though there was a slight delay in locating a free room. The restaurant and meals were excellent. The gym was clean and well spaced and lit. The internet was fast and stable

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Helpful?
Thank wasolosnipes
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Wasolosnipes, We appreciate your post and I am happy that you had the chance to try out our new health club. We are happy to inform you that the Kibo Bar and Terrace opened this evening and is another newly refurbished area for you to try out on your next visit. We look forward to seeing you back soon....

Reviewed 4 weeks ago via mobile

I was for a week in this hotel during my business trip. I like swimming pool and breakfast. During my visit they are doing some renovation hence not able to see lobby area. In hotel you can exchange Forex . They have travel desk and most important Airport pick and drop facility very good and convenient . I really enjoy...

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Helpful?
1Thank bharat u
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Bharat, Thank you for your positive review. Our renovations of the ground floor are virtually over and we anticipate to open the Kibo bar and its terraces this weekend. I am sure you will enjoy the newly renovated areas and we look forward to hosting you again. Sincerely, Rahim

Dubai, United Arab Emirates
Reviewed 4 weeks ago via mobile

Definitely a very nice hotel, with huge and clean rooms and a really nice park with swimming pool. The whole hotel is very well run and the staff is very friendly, polite and extremely proactive. Really good stay!

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Helpful?
Thank Fox2kill
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Fox2kill, We appreciate your positive review of the Dar es Salaam Serena Hotel and I am glad that you enjoyed your stay. We are opening the Kibo Bar and Terraces this weekend which should add to the ambience of the hotel. We look forward to welcoming you back again. Sincerely, Rahim

Dubai, United Arab Emirates
Reviewed 4 weeks ago

An updated business hotel in the central business district. Good clean rooms, excellent gym with new equipment , good internet connection Great Breakfast, other meal options are rather limited... The interiors of the hotels seem recently renovated and exterior work is on... Overall a good choice for a business visitor. Leave early for the airport - journey can be unpredictable...

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Helpful?
Thank gigimathewg
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Gigimathewg, Thank you for your review, we are glad that you had the chance to use the new Gym which has turned out very nice and is recieiving great feedback. We are introducing new menus as we open up new areas of the Terrace and I am confident you will enjoy your next visit to the hotel. Look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Location: Tanzania > Dar Es Salaam Region > Dar es Salaam
Price Range: $223 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Reservation Options:
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
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Questions & Answers

Here's what travelers have asked, with answers from Dar es Salaam Serena Hotel staff and other travelers.
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Questions? Get answers from Dar es Salaam Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher the better...!”
RickT235, Mar 10, 2017 | Read review
“Try to get a Garden View.....”
enriquem508, Feb 16, 2017 | Read review
“ideally Choose the room facing the garden and not the city view”
956amitm, Jan 8, 2017 | Read review
“One facing the sea or garden”
SandipB583, Dec 23, 2016 | Read review
“Ask for 7th floor facing the sea”
peterw957, Nov 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question