An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar es Salaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to both regional and international events. Stylish yet relaxed, the hotel is one of the capital city's most popular rendezvous and makes the ideal venue for both corporate and social events.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Luxury
Languages Spoken
English
Location
Ohio Street, Dar es Salaam Tanzania
Dar es Salaam Serena Hotel
860 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Very helpful and professional staff at all levels. Our Std room was large and quite comfortable. Shower over a bath with a shower curtain though. The room air con struggles with the Dec heat and humidity and the room thermostat settings made no difference to dropping the 24 C room temp. The evening buffet dinner, breakfast and lunch were all exceptional. We came back to this hotel for lunch after being away for 3 nights on safari and then had to wait for some time before we could board our Noble Caledonia (NC) ship. Getting access to hotel Wi-Fi just for emails for this short time was too difficult initially for hotel management until the Takims Holidays rep made it happen. After the money spent by NC for 16 of us to stay overnight at the hotel prior to our Selous Safari and the 3 meals above; it was petty / inflexible of the hotel staff to initially block this request. This with the air con issues is hence not a 5 stars review.
Read more
Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very nice hotel and staff were really friendly and kind. Aidan welcomed us and then I found teddy on the floor who helped me a lot, Dorothya and Yeol from in room dining were totally amazing and food was tasty too and finally upon my checkout Rozina did a wonderful job. Location of the hotel is nice, food in the hotel and around the hotel is nice, rooms are very comfortable and they provide sanitizer in all the rooms in addition to the wipes which I found very peculiar because other hotels just provide 1 or 2 wipes. Rooms were clean however the social places have mosquitoes, so be cautious about that. Hotel is well maintained with service and safety oriented staff. Highly appreciate your thoughtfulness and hospitality. Hoping to come over for a longer stay to explore the city and safaris.
Read more
Date of stay: February 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Feb 7, 2022
Dear Ponmathi1023, Thank you very much for taking your valuable time to share feedback regarding your recent stay. I am delighted to note you enjoyed your experience with us, we appreciate your kind thoughts regarding the services rendered by Aidan, Dorothea, Yoel and Rozina, we have shared your remarks with them and they feel encouraged and motivated. I'm grateful for your comments and support and we look forward to another opportunity to host you again in the future. Yours sincerely, Edwin Chemisto General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stopped one night here after flying over from the UK and before the start of a safari trip.
Check-in was a little slow with our room not fully ready when we arrived late afternoon but they gave us a complimentary drink in the bar area until it was ready.
The hotel is comfortable and elegant with plenty of wood paneling. Our room was on the 6th floor and was quiet despite a business convention taking place.
Due to an early start the next day, we had a small breakfast in our room so cannot comment any further on quality of food provided in the restaurant.
If there was a hotel nearer the airport it would possibly be more convenient for a stopover. The drive from the airport to the hotel was rather slow and took about an hour due to traffic. However, in the morning it only took 15 minutes to drive back to the airport.
Read more
Date of stay: September 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SerenaHotels, General Manager at Dar es Salaam Serena Hotel
Responded Jan 6, 2020
Dear Bottlescotch, Thank you very much taking your time to review your recent stay with and our sincere apologies for holding you up on check in as your room was nor ready. We appreciate your feedback and we will work on it to ensure that we have ready rooms for check in on time. thank you for choosing to stay with us. Thank you kind Regards Charles Mbuya. Deputy General Manger
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic ambience, spotless linen, towels and rooms. Variety of very tasty meals, extremely courteous and professional staff who looked happy and quite motivated. Special thanks to Chef Ali who made my weaning journey of my infant very easy miles away from home, and Celina for always being at our service and constantly checking if we were okay. House keeping did a wonderful job daily and the evening turn down was really special, giving one a peaceful night. Great leadership, teamwork and motivation by GM Edwin Chemisto. Will definitely be back SOON.
Read more
Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Jan 6, 2023
Dear Sir/ Madam, Thank you very much for taking your valuable time to tell us regarding your recent visit, we are delighted you enjoyed your experience and the team made your stay even more memorable. I appreciate your kind thoughts regarding the services offered by Chef Ali, Celina and Housekeeping team, they will all be recognized for their great services. I am grateful for your remarks and look forward to being of service to you again in the future. Yours sincerely, Edwin Chemisto General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a regular visitor to DAR Serena as part of my family resides in DAR Es Salem . This time my special thanks go to staff who were very supportive .
The new refurbishment is a excellent architecture work more of Swahili and Turkish tile work which is done very well on coastal Swahili architecture . The staff is very courteous and they always make me feel am at my own home . The beds are very comfortable and air condition is very well working .
The breakfast is lavish overlooking the garden . I always prefer to stay as one goo value for money spent courteous staff and excellent cars for transfers.
Read more
Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip:Â Ask for larger room on 4th floor for extra bed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Aug 25, 2022
Dear SandipB583, Thank you very much for taking your valuable time to tell us regarding your recent visit and we are delighted you enjoyed your stay with us. We appreciate your kind remarks and look forward to welcoming you again. Sincerely yours, Edwin Chemisto General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed over for two nights on a business trip as flight crew. From a slow and shambolic check in experience that took 30 minutes ( we were the only ones there), to a smelly room with a filthy bath and stained and dirty toilet, from chairs in the lobby with black oily stains from hair product, to a shower curtain reeking of bleach that failed to remove suspicious yellow stains, this hotel never failed to disappoint. Linen was old and worn, ditto towels, beds were hard and uncomfortable and the air conditioner was musty. Breakfast buffet was mediocre, but the staff were exceptionally friendly and helpful. The property needs a complete revamp top to bottom, staff will shine with proper training- but until then avoid this hotel if at all possible.
Read more
Date of stay: January 2022Trip type: Traveled on business
Room Tip:Â Wow! Traffic in the city centre has to be seen to be believed, avoid cab rides in busy times!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Jan 31, 2022
Dear Mr. Steve, Thank you very much for taking your valuable time to tell us regarding your recent visit and please accept my sincere apologies for the poor stay. We have taken your comments seriously and rest assured corrective actions will be taken to ensure our valuable guests have a memorable stay with us. Please let us know when you will next be in Dar Es Salaam so that we can make it up to you. We appreciate your remarks and look forward to being of service to you again in the near future. Yours sincerely, Edwin Chemisto General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Right in the heart of Dar es Salaam business centre, this hotel has appeal for both the business and pleasure traveller. Comfortable rooms, excellent restaurants, and lovely swimming pool in manicured laws and garden. The service from all staff is excellent, but particularly the desk clerks at reception who go out of their way to be of assistance, whether it be calling a taxi and giving directions to arranging a Covid test. The hotel has all the necessary Covid protocols in place.
Read more
Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Jun 22, 2021
Dear Jocelyn S, Thank you very much for taking your valuable time to tell us regarding your recent stay. I am delighted to note you enjoyed your stay with us. We appreciate your remarks and look forward to welcoming you again.. Kind Regards, Edwin Chemisto General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A verry quiet n nice location, rooms are so clean, food so delicious, all staffs where so proffesional at their levels and verry kind, In the morning I had my breakfast at Kibo Terace met two girls Alice n Pendo where so kind and caring and they really made me feel at home. If u want a nice place to enjoy your stay then choose Serena hotel dar es salaam. Is the best
My special thanks to serena hotel management team, all the staffs especialy Pendo, Alice from Kibo terace n Nicholaus from Front office.
Read more
Date of stay: September 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent our final night in Tanzania at the Serena and were very happy with our choice. The staff could not have been more helpful (special thanks to Jonas for arranging our Covid rapid tests!) and made us feel very welcome. The room (510) was a nice size with a lovely view over the golf course and the sea in the distance. It was a quiet room, very comfortable and immaculately clean. The bath room could do with some refurbishment and a walk-in shower rather than the rather outdated bath tub. It gets a bit noisy there on Sundays for the weekly brunch, but once the life music is finished (at 3pm), the pool area is lovely and quiet. We enjoyed our dinner at the Jahazi restaurant and the breakfast buffet had an amazing choice! I had a lovely treatment at the Maisha SPA (thank you Juliette!) and we will be very happy to stay at the Serena again next time we are in Dar.
Read more
Date of stay: March 2022
Value
Rooms
Service
Room Tip:Â Ask and you shall be given!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Mar 25, 2022
Dear Tingasiki, Thank you very much for taking your valuable time to tell us regarding your recent visit and we are delighted to note you enjoyed your stay and our staff did a great job (Jonas and Juliette) will be recognized for their great performances. On regards to the negative areas you have mentioned please note we have taken your comments seriously and rest assured corrective actions will be taken to ensure our valuable guests may have a memorable stay with us. We appreciate your remarks and look forward to welcoming you again. Kind Regards, Edwin Chemisto General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Establishment is very clean, tight security, professional staff, great food with a variety of good wines, and very serene environment. By staying at Serena one can easily access the Golf Club and many bank ATMs which are just a few meters away. The General Manager, Edwin is always around the property and pays attention to all the Guests' needs.
Read more
Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded May 31, 2022
Dear Sophiena82, Thank you very much for taking your valuable time to tell us regarding your recent visit and we are delighted you enjoyed your stay with us. We really appreciate your remarks and look forward to welcoming you again. Kind Regards, Edwin Chemisto, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The course is run independent of the hotel although hotel guests have access to the course and enjoy discounted rates on green fees. The value you get as a resident in the hotel is access to a private member's club and facilities such as the course as well as some discounts on the green fees. The hotel can also help you with the booking.
The hotel is very flexible but you put your request early and don't check in at 3 am at least 5 am they will request to have your breakfast following day or depends on your booking plan . No doubt Serena dar Es salaam is the best and has been my favorite choice . I cannot assure you that they will consider your request but usually if rooms are available they do consider it .
Regarding the airport pick up I think they charge 50$ best advice take a uber in dar very cheap indeed I am not sure if uber service is available at airport . You will experience the African Swahili heritage with there new architecture work and there staff is very courteous .
Sandip babla
There are more places to choose from in the Dar es Salaam area.
PRICE RANGE
$206 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mövenpick dar es salaam, dar es salaam mövenpick
FORMERLY KNOWN AS
Moevenpick Royal Palm Hotel Dar es Salaam
LOCATION
TanzaniaDar Es Salaam RegionDar es Salaam
NUMBER OF ROOMS
230
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
