Dar es Salaam Serena Hotel
Enter dates to see prices
Full view
View all photos (430)430
Dining (83)
Room & Suite (35)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
About
#13 of 211 hotels in Dar es Salaam
Location
4.2
Cleanliness
4.2
Service
4.0
Value
3.6
Travelers' Choice
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar es Salaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to both regional and international events. Stylish yet relaxed, the hotel is one of the capital city's most popular rendezvous and makes the ideal venue for both corporate and social events.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Wifi
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Show more
Room features
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English
Location
69Somewhat walkable
Grade: 69 out of 100
17Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Ohio Street, Dar es Salaam Tanzania
Getting there
Rental CarsSee rental cars from $59/day
843Reviews10Q+A100Room tips
Reviews
Traveler rating
- 272
- 386
- 138
- 31
- 16
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
The location of the Dar es Salaam Serena Hotel is great and the food is also good. The Pillows are nice and provide good support. A majority of your staff were pleasant and Elia (a Manager) was excellent! People can make a huge difference and Elia made a difference to my stay. I highly recommend a visit and stay at the Dar es Salaam Serena Hotel.
Read more
Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded 6 days ago
Dear Ms. Wagaki, Thank you very much for taking your valuable time to tell us regarding your recent visit, we are delighted you had a great experience. We appreciate your kind thoughts regarding the services rendered by Elia, he will be recognized for his great performance. I am grateful for your remarks and look forward to being of service to you again in the near future. Yours sincerely, Edwin Chemisto General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is wonderful but the following actions need to be taken by senior management in order to restore the hotel status from 4 star to 5-star: 1. Replace the salt and pepper pots in the main restaurant. Most of the existing pots do not function. 2. Ensure that all the staff in the main restaurant smile. 2 of the staff never smile. This breaches the hospitality mandate. 3. Provide more training to some of the reception staff. The current level of training is inadequate to meet needs of guests and provides a poor image to them. 4. Improve the quality of food in Jahazi restaurant. The current quality is too low.
Read more
Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded 3 weeks ago
Dear Mr. Anthony, Thank you very much for taking your valuable time to tell us regarding your recent visit and we are sorry this stay did not meet your expectations. We have taken your comments seriously and rest assured corrective actions will be taken to ensure our valuable guests may have a memorable stay. We appreciate your remarks and look forward to welcoming you again. Sincerely Yours, Edwin Chemisto General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent Hotel with good beds and clean rooms and delicious food as well. Important to mention the attention of the staff providing an excellent service. In this context I would like to thank Elia for his assistance and patience
Read more
Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Jul 5, 2023
Dear Lonkfurt, Thank you very much for taking your valuable time to tell us regarding your recent visit and we are delighted you enjoyed your stay with us. We appreciate your kind thoughts regarding the services offered by Elia, he will be recognized for his great performance. I am grateful for your remarks and look forward to being of service to you again in the near future. Yours sincerely, Edwin Chemisto General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Breakfast buffet Walk In We where pleasantly surprised by the buffet ! The outside seating area was truly relaxing and super beautiful manicured garden !! Only minus was the surprising lack of pastries ! Although the savory side was very good with fresh made omelettes and 8 chafing dishes full of interesting ideas unfortunately the pastry side was lacking !
Read more
Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Jun 21, 2023
Dear K-Dimop, Thank you very much for your response, we are delighted you enjoyed your stay. On regards to the area for improvement you have mentioned please note that we shall ensure corrective actions are taken so that our valuable guests may have a pleasant stay with us. We appreciate your remarks and look forward to welcoming you again. Sincerely Yours, Edwin Chemisto General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The last time I travelled for internationally for business was in 2020. I was not sure I would remember how to maneuver around airports. We were set up a Dar es Salaam Serena. I wasn’t expecting to see this. My expectations were not high as my previous visit at previous hotel were quite lackluster. Serena was serene. From the lobby to the rooms, it was worth. The staff were all working as though coordinated. Very friendly and inviting. This is the first time where I had housekeeping coming to check if I needed anything. I was indeed amazed. The food is sumptuous. Tanzanians are known for making great food. The first time I arrived, I was served a double portion. I looked like I had not eaten in ages. I ate to my full and stretched myself away. The consistency and the variety of meals was also quite well organized. You will find yourself eating a lot, well I did. The gym is very inviting. It has everything you can think of to pump up that heart rate for a long workday. They also have bottomless apples for you to snack on. The rooms are spotless, with clean white linen. They are big enough and well arranged for meetings. The bathroom is clean, but it was small. There was a bath. I am not a fan of bathtubs, but the shower water was sufficient, absolutely the right temperature to make you forget the small bathroom. The pillows are so fluffy they make you forget you are on business not holiday. The ambience was inviting, after a long day work, you walk back in and relax. Thematic nights, amazing that they have on weekdays. I thought people leave the office and go rest. No, they have lives and a nightlife for that matter. They had Bongo on Monday night but did not get a chance to savour it. If you have sometime, take a walk from the hotel to the Tanzanite bridge. The morning walk is surreal and the ocean views therapeutic. Dar es Salaam Serena, I will be coming back. …
Read more
Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: On the Sunday I arrived, they had champagne brunch and it was rather full. I had to look for a...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Jun 16, 2023
Dear Ms. MuthoniNj, Thank you very much for taking your valuable time to tell us regarding your recent visit and we are delighted you enjoyed your stay with us. Your support is highly appreciated and look forward to welcoming you again. Sincerely Yours, Edwin Chemisto General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This compliment goes to Chef Rakesh , as I was on special diet where I eat less oily and special prepared food , Chef Rakesh made sure it meets my Dietary Requirements and feel like home . He is a precious assets to the hotel . Makes my experience wonderful and again I would choose Daresalam Serena hotel because of his hospitality. 😊
Read more
Date of stay: April 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Jun 13, 2023
Dear NickhA3215RB, Thank you very much for taking your valuable time to tell us regarding your recent visit and we are delighted you enjoyed your stay with us. We appreciate your kind thoughts regarding the services offered by Chef Rakesh, he will be recognized for his great performance. I am grateful for your remarks and look forward to being of service to you again in the near future. Yours sincerely, Edwin Chemisto General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I prepared for our wedding at Dar es Salaam Serena Hotel, and I must stay the stuff Tina and Teddy Godian were extremely helpful in making our day a memorable one. The excutive room was really beautifully setup, gave us a chance to unwind after a long day. Highly recommend.
Read more
Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Feb 23, 2023
Dear Madam, Thank you very much for your positive review, we are delighted you enjoyed your stay with us. We also appreciate your kind thoughts regarding the services offered by Tina and Teddy, this comment has been shared with them and they were very much encouraged. We appreciate your remarks and look forward to welcoming you again. Yours Sincerely, Edwin Chemisto General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is such a peaceful haven for any kind of visit. Their staff are friendly. Their Sunday buffet lunch is just awesome. The hotel has spacious and clean spaces right from the reception. It is in ideal location within dar es salaam I loved my visit here.
Read more
Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Feb 16, 2023
Dear Mr. Geoffreys31, Thank you very much for taking your valuable time to tell us regarding your recent visit, we are delighted to note that your expectations were met. We appreciate your remarks and look forward to welcoming you again. Yours sincerely Edwin Chemisto, General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Old hotel that has seen no upgrading or investment in a couple of decades. Rooms are damp and musty with broken lights, wardrobe doors, furniture etc. Executive Lounge is far from being Executive. It’s a couple of old rooms pushed together with some tired, dirty old chairs and sofas. Trying to get a straight answer on what drinks and snacks are available and/or included in the ‘Executive’ package is impossible…as the staff either don’t know or won’t say. The staff do try hard - but it must be depressing working in such a decrepit, failing hotel. Having stayed at the Serena in Nairobi, Kampala and Kigali - which are all great - it’s odd that this Serena is such a failed property. The General Manager - Edwin Chemisto makes me laugh…what’s the point of pretending you’ve taken guest comments on board when you have no intention of doing anything. Aa a GM he should have some pride and tell Serena Group to either refurbish the hotel or resign if they refuse.…
Read more
Date of stay: January 2023Trip type: Traveled on business
Room Tip: The 7th floor is pointless - don’t waste your money.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Feb 3, 2023
Dear British123x, Thank you very much for your feedback and please accept my sincere apologies as this stay didn't meet your expectations. On a positive note, I'm happy to share that the next phase of our renovations will be rooms and we are confident once completed will give a nice look. I appreciate your remarks and look forward to welcoming you again. Yours sincerely, Edwin Chemisto General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Fantastic ambience, spotless linen, towels and rooms. Variety of very tasty meals, extremely courteous and professional staff who looked happy and quite motivated. Special thanks to Chef Ali who made my weaning journey of my infant very easy miles away from home, and Celina for always being at our service and constantly checking if we were okay. House keeping did a wonderful job daily and the evening turn down was really special, giving one a peaceful night. Great leadership, teamwork and motivation by GM Edwin Chemisto. Will definitely be back SOON.
Read more
Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edwin Chemisto, General Manager at Dar es Salaam Serena Hotel
Responded Jan 6, 2023
Dear Sir/ Madam, Thank you very much for taking your valuable time to tell us regarding your recent visit, we are delighted you enjoyed your experience and the team made your stay even more memorable. I appreciate your kind thoughts regarding the services offered by Chef Ali, Celina and Housekeeping team, they will all be recognized for their great services. I am grateful for your remarks and look forward to being of service to you again in the future. Yours sincerely, Edwin Chemisto General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Dar es Salaam area.
PRICE RANGE
$202 - $246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mövenpick dar es salaam, dar es salaam mövenpick
FORMERLY KNOWN AS
Moevenpick Royal Palm Hotel Dar es Salaam
LOCATION
TanzaniaDar Es Salaam RegionDar es Salaam
NUMBER OF ROOMS
230
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingDAR ES SALAAM SERENA HOTEL $168 ($̶2̶4̶1̶) - Updated 2023 Prices & Reviews - Tanzania
Frequently Asked Questions about Dar es Salaam Serena Hotel
Which popular attractions are close to Dar es Salaam Serena Hotel?
Nearby attractions include PPF Tower (0.3 miles), VIVA Towers (0.2 miles), and Masjid Maamur Mosque (0.2 miles).
What are some of the property amenities at Dar es Salaam Serena Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dar es Salaam Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dar es Salaam Serena Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Dar es Salaam Serena Hotel?
Conveniently located restaurants include Akemi Revolving Restaurant, The Ridge Cafe, and Mainland China.
Are there opportunities to exercise at Dar es Salaam Serena Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Dar es Salaam Serena Hotel have airport transportation?
Yes, Dar es Salaam Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dar es Salaam Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Dar es Salaam Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Dar es Salaam Serena Hotel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.