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Jardin d'Ines

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191 Reviews from our TripAdvisor Community

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Showing 41: English reviews
Cambridge, United Kingdom
1 review
1 of 5 stars Reviewed August 16, 2016

DON'T BE FOOLED BY THE PICTURES!!! We booked this hotel through Avios and every promotional picture made us want to choose this hotel ... we were however very dissapointed to find this hotel very run down, fountains empty of water, lawn up to our knees, dirty & grubby sun loungers, the bathrooms were falling apart, old, hard towels a dribble... More 

Helpful?
Thank gamm0nfamily
Monte-Carlo, Monaco
Level Contributor
268 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed March 26, 2016

I just spent 5 days at the Jardin d'Ines and had avery pleasant vacation despite some lack in service. The fuuny thing is that I only apreciated the Ines when i moved to another Hotel in the Palmeraie. So all of my complaints looked silly because Ines was 100 times better in accomodation, service, food landscaping and price. The pool... More 

Helpful?
Thank Thomas K
Washington
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 29, 2016

I have never seen or experienced in my whole traveler experience a 5 star hotel with a phone number that doesn't work, a staff that never replies to your email and an ignorant/arrogant manager. Can you believe that I tried to reach out to managers of this hotel through linkedin because I was hopeless for someone to answer my request.... More 

Helpful?
Thank Sofia H

Travelers are raving about these Marrakech hotels

Manchester
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed February 15, 2016 via mobile

Very disappointing hotel for something that looks lovely from the outside. We arrived to find the restaurant was closed for refurbishment and all they could offer was room service. This was very poor. Despite contacting the hotel on numerous occasions before arrival to check if they could provide alternative to cows milk and a wheat free option we were ignored.... More 

Helpful?
Thank Frufru99
Cluj-Napoca, Romania
1 review
4 of 5 stars Reviewed June 19, 2015

Beautiful place and people, Nice music and atmosphere we really had a good day! Prices more than correct. Was just disappointed about the quality of the service, slow and not very professional .. But u should definetly try it!

Helpful?
Thank Myriam T
Marrakech, Morocco
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 7, 2015 via mobile

This is a beautiful resort with nice pool. However service is extremely disappointing: everything seems to be centered around making it easy for The Staff instead of their clients. They don't want you to have breakfast outside, though it was sunny and 28 degrees. Furthermore be prepared during weekend that many locals come for the day and The pool is... More 

Helpful?
Thank Minke V
Essex, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 3, 2015

SUCH a shame, great potential if you change all the management. Lots of "men in black" style managers walking around in their suits & sunglasses, but what do they do ? We have stayed in the Medina before in a Riad but as this was our family Easter Holiday with young children for 9 days the area suited us well... More 

Helpful?
2 Thank brocknash
Dublin, Ireland
1 review
3 of 5 stars Reviewed April 6, 2015

Beautiful relaxing gardens and pool area. But the building work beside the pool and the poor service spoil it. The staff try hard but are poorly trained and despite several managers running around giving orders, there is no one in charge. It is the most poorly managed place I have ever stayed in. Haphazard and chaotic breakfast service. Restaurant open... More 

Helpful?
Thank G S
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 18, 2015

We arrived at the hotel, and realised that we would end up spending a lot of money on taxis as the hotel is located outside the Medina in The Palmaerie; great for quiet and peace of mind, not so great when you want to get about quickly! The hotel seemed deserted as we made our way in, the receptionist was... More 

Helpful?
Thank Baldeep B
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 19, 2015

Firstly they didn't tell us the restaurant was a building site right next to the pool. We had to change rooms because of the extreme loud noises from heating. We waited an hour for a sandwich then turned up with frozen ice cold bread instead of hot toast and my friend had chicken in her salmon sandwich... other than that... More 

Helpful?
1 Thank Emily H
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131 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Jardin d'Ines

Address: Les Jardins de La Palmeraie, Circuit de la Palmeraie, Marrakech BP 1488, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $91 - $1,010 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jardin d'Ines 5*
Number of rooms: 26
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Also Known As:
Les Jardins d`Ines Hotel Marrakech
Hotel Style:
#191 Spa Hotel in Marrakech
#209 Luxury Hotel in Marrakech
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