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El Fenn

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828 Reviews from our TripAdvisor Community

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Showing 703: English reviews
Toronto, Canada
Reviewed October 19, 2016

I loved the décor, the shop and the roof top patio. Breakfast was lovely. The service was a bit spotty. Good at times, slow and confused at others. All in all for the price it is a good choice for someone who wants to enjoy a Riad.

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Helpful?
Thank Begic3
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for taking the time to write your review. Whilst we are pleased you enjoyed the decor, concept store and roof top restaurant, we were disappointed to read that you found the service at times to be slow. This is something we do not like to hear and do not often receive complaints about. We are sorry that you...

England
Reviewed October 8, 2016 via mobile

Went here for a pre dinner drink. Walking through you get to see and experience a beautiful hotel. The rooftop is great with lots of different pockets to sit and drink. A great luxurious spot for a sunset drink

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2Thank KerrySpiers
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for taking the time to review your pre-dinner drinks at our rooftop restaurant. We are glad you enjoyer yourself and would be delighted if next time you are visiting Marrakech, that you will consider staying with us too. All the very best, El Fenn Guest Relations

London
Reviewed October 4, 2016

We were very impressed on arrival, the El Fenn didn't disappoint. We were in a Suite on the ground floor just by the courtyard pool which, for the main, was like having our own private pool. The suite was absolutely massive and perfect in every way. The only downside was that it was too hot for us to start setting...

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1Thank Fowler-Heard
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for taking the time to write a review of El Fenn. We are glad you enjoyed your stay with us, it was a pleasure to host you. All seasons here have special elements to them and indeed in the cooler months, the fires in the rooms are indeed a very popular feature. We hope you will return to...

Limassol, Cyprus
Reviewed September 30, 2016

I don't usually write reviews about hotels or restaurants, because I don't often feel so strongly about anything. However, this time I thought I needed to share our experience with you... This was the fifth Riad we stayed in in Marrakesh and was by far the most recommended. It's beautifully decorated, clean and charming. Big let down however is the...

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4Thank SuperM0
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for your feedback and we apologize that the service during your stay was not as it should have been. We were surprised and disappointed to read your review and only wish that during your stay, you had let us know that your expectations were not being met, we have no record of any complaints from you. As you...

London, United Kingdom
Reviewed September 28, 2016

Returning to somewhere you knew and loved after a few years absence could potentially raise a few questions in your mind, will it still have all of those ingredients that captivated you in the first place? Does it still have that particular, one of a kind uniqueness? Above all, and most importantly, could it have changed? There’s no fear of...

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1Thank mark_watts99
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for this wonderful review. Room 21 is indeed gorgeous and we could not be happier that you enjoyed what you loved about the hotel last time, as well as liking the new additions, such as our concept store. It was great to see you back here and we hope that you will not leave so long to visit...

Reviewed September 27, 2016 via mobile

This is our second visit. This has to be one on the most relaxing places I have ever been. The staff are amazing and it was great to be recognised even after a year. The roof top is incredible and our rooms were stunning. Thank you for a fantastic stay

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1Thank Neil B
Louise20001, Guest Relations Manager at El Fenn, responded to this review

HI Neil B Thank you for taking the time to write a review. It was great to have you back to stay with us again. The whole team were very proud to read your review and of course recognised you, you were a very popular guest both times you have stayed with us! We very much look forward to hosting...

Reviewed September 19, 2016

what a wonderful hotel: service great, food extraordinary, rooftop with pool and cushions all around for a glass of wine, calm, great mix of traditionell and european food and the design of every room just stunning.

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Helpful?
Thank Babette B
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for this excellent review. We are really pleased you enjoyed the service, food, pools and everything else we offer. We hope that we will have the pleasure of hosting you again in the not too distant future. All the best, El Fenn Guest Relations

San Antonio, Texas
Reviewed September 17, 2016 via mobile

My husband and I almost cried when we left. No, not out of unhappiness. Not because we were leaving one of the most peaceful hotels we had ever experienced but because of the people we got to know during our stay at El Fenn. It sounds cliche to say it "feels like home" but it did. The staff were fantastic,...

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1Thank clane826
Louise20001, Guest Relations Manager at El Fenn, responded to this review

What a fabulous review, Thank you. It was a great pleasure to host you. Nothing could be better to read than El Fenn is your favourite hotel in the world!! Our aim is that all guests feel like it's their home, so we are delighted that we are getting that right. Please don't wait too long to come back and...

Reviewed September 16, 2016 via mobile

Visited this hotel one evening just for drinks. Stunning views, specially during sunset. Next day we went back for dinner after Terrase des Epices was closed (even though we had a reservation): tasty food; more options than just Moroccan food. The interior design of the hotel is incredible. Great place to end your day in Marrakesh.

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Helpful?
1Thank Alina A
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thanks for taking the time to write a review of our restaurant. We are all really happy that you enjoyed your evening and hope that next time you are travelling to Marrakech, that you will consider staying with us or dining with us again. Many thanks. El Fenn Guest Relations

Melbourne, Australia
Reviewed September 15, 2016

What an amazing experience ! Great staff who can't help you enough, wonderful pools to relax in and amazing adventure just outside your door step. My partner and I stayed in for a whole day to relax after our travels to get there and loved the peace and quiet before venturing out to the nearby markets. Our 3 day stay...

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Helpful?
Thank Shane F
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Hello Shane F, Thank you for this wonderful review. It was a great pleasure to host you and are so pleased you enjoyed your stay as much as you did. We hope that next time, you will find time to stay a little longer. Thanks for raving about El Fenn to your friends, we will be happy to host them...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 

Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $192 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Fenn 4.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech
Hotel Style:
#15 Business Hotel in Marrakech
#16 Family Hotel in Marrakech
#27 Spa Hotel in Marrakech
#30 Romantic Hotel in Marrakech
#31 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travelers have asked, with answers from El Fenn staff and other travelers.
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Questions? Get answers from El Fenn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try room 21.”
  • This is just the bedroom of our suite!
 of 5 bubbles SiriuslyOz, 4 weeks ago | Read review
“Higher rooms are quieter”
 of 5 bubbles 492jacquit, 4 weeks ago | Read review
“If you cannot get a room in the main building, make sure Hamoud is in the Annex to assist you.”
 of 5 bubbles Alfredo8074, Oct 30, 2016 | Read review
“Many rms face courtyards and have no windows other than courtyard facing so it's light or privacy........like most riads”
 of 5 bubbles rivey2016, Oct 29, 2016 | Read review
“Ground floor room #2,,,,the best !”
 of 5 bubbles ShaneF772, Sep 15, 2016 | Read review
5 of 5
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