On the plus side all the staff were, without exception, extremely helpful and lovely. Great Moroccan/ Berber decor throughout and a fabulous location (a 10 minute walk to the Djmaa El Fna and souks. Whilst the food was generally of good quality, why was there no couscous served with a lamb tagine? This may seem picky, but it is a basic error. Some soft furnishings are looking tired and to have food served on chipped plates is not the stuff of a top Riad. Nevertheless we did have an excellent time!
Staying at El Fenn was a highlight of our trip! Such a great authentic stay in a Riad! The Riad is so beautiful and the staff is incredible. Each room is so unique and you discover new charming areas every turn you take. The food was also incredible- would definitely get breakfast with your stay. The location is great too- just steps from the Medina. Could not recommend more! Stay here!!
Leonardo, Michelangelo, Donatello and Raphael - each of these characters from the Mutant Ninja Turtles films had a unique superpower: skills with the katana, strength, intellect and fun-loving charm. And together they produced a magical maybe even indescribable ability to make the world a better place. The El Fenn Hotel in Marrakech has their own family of turtles happily ensconced in a turtle house where staff cater to them with lettuce leaves and I imagine much love and care. You can watch them move slowly along the courtyard’s marble tiles. They were a daily reminder to slow down. Not only were we on the look out to avoid trampling a poor turtle, but slowing our pace allowed us to enjoy the shadows flickering along the candlelit walkways at night, watch how the courtyard hammock rocks as the breeze gently blows through the foliage, and follow the El Fenn house cat as it bathed in the Moroccan sun. Time runs at its own pace at El Fenn, and that’s perfectly okay and part of the magic. Bel the front desk manager produced a pitch perfect itinerary for our 4 days in Marrakesh which started with a private guided tour of the Medina a few hours after we arrived, and a beautiful rooftop dinner at Nomad restaurant. The reservation is something I had tried unsuccessfully to book on my own for weeks before arriving. Bel managed it with one call: “we work with them all the time, it’s not a problem, he said”. The El Fenn “super powers” at work? Time, it turns out, runs at its own pace at El Fenn—something I think happens because the smallest things are considered. I like to enjoy my moments without making a thousand decisions. Like sleeping in, sauntering to breakfast the next morning and being asked by Bel, “would we like to visit the Jardin Majorelle?” He then arranged to have a staff member wait in line and buy tickets for us while we had our breakfast. This small kindness didn’t even hit me until we arrived and we saw a line running down the block (30-45 min wait). We were relieved to find we could simply walk right through to the ticketed entry line. The El Fenn super powers were running high again that day. We had amazing breakfasts each day that were generous and varied, a wonderful Moroccan style lunch with grilled lamb, and super friendly waiter at the rooftop restaurant. We did our fair share of bargain shopping in the Souks, and still ended up purchasing many of the special items in the highly curated and stylish El Fenn boutique. And when we had difficulty bringing our purchases home, and the boutique was unable to help us with shipping, our friend Bel from the front desk came to our rescue: “of course, I can help you, it’s not a problem,” he said. Our four days/three nights at El Fenn felt like a week. We left feeling rested, restored, and creatively renewed. Time flows differently there. In the end I don’t think the turtles of El Fenn are special or give the place magical super powers. I think any place that chooses to care for animals the way they care for people has the values and mission that give them super powerful caring individuals. These people make El Fenn a place that makes time feel magical and special. It definitely makes the world feel like a better place. So that is why I enjoyed my time there. And why I would return again.…
We had a wonderful time at El Fenn. Belaid the front desk manager was very accommodating with all of our needs.. Highly recommend this beautiful Riad. Combination of excellent taste in decor, traditional with a trendy twist. As beautiful as this Riad is, it would not be as special without Belaid. He went above and beyond!
We had an amazing stay at el fenn. The instagram pictures become reality and you see this beautiful riad come to life. We stayed in the large room and could not believe how beautiful and big it was. Additionally we appreciated the services of Taha, Hanane (our tour guide) and many other staffers who went out of their way to make sure we felt comfortable, safe and spoiled while we enjoyed eating, relaxing and etc. Great cocktails and food at breakfast, tea time and dinner! We also had someone at 5am wait with us outside the riad so we could be safe for our hot air balloon experience. He didn't have to but it was such a relief. Everyone is so polite and genuinely nice. We also had the hotel arrange a city walking tour for us since we were overwhelmed in the Souks. We had Hanane and she made us feel at ease immediately and took us to so many cool local spots that we would have not otherwise known about had it not been for her extensive knowledge and expertise. She made sure to take us to places we wanted to buy certain things and monuments that we really wanted to see. Be sure to ask for her if you are interested in a city tour to make it easier. She was so awesome! We are so sad to leave, but what a great destination for a holiday. When we go to Marrakech again, we are going to book at El Fenn again. Its totally worth it. ♥️…
Fantastic stay at El Fenn. From the moment you walk into El Fenn to check in to the moment you leave at checkout, the experience is nothing but memorable. Amazing service, stunning interior decor, delicious food, El Fenn has it all. The Spa offers very good treatments in the most relaxing and peaceful environment.
We didnt stay at El-Fenn but certainly made use of their bar, restaurant and pool (pool day pass purchased). Staff were incredibly friendly and helpful. Excellent drinks menu and good of the highest quality. The styling and design of the roof top is incredible. Very laid back and chilled vibe. Came here a few times during our stay. If you are staying at a Riad without a pool you can buy a day pass here which includes a lunch and welcome cocktail. Highly recommend El-Fenn.
Absolutey love this place, friendly staff, great drinks and food and a great atsmophere. Went most evenings while in marrakech and even got a pool day pass to enjoy it in the daytime. Really recommend both for lots of fun, drinks, food and laughter. Love it
I'm slightly reluctant to leave a comment as it's the type of place you want to keep to yourself! We had heard good things so chose it to celebrate our 25th wedding anniversary and it certainly lived up to our expectations. The staff couldn't have been more friendly and helpful. Our room was comfortable and had everything we needed. The decor is so colourful but without being overpowering and there is something interesting to see at each turn. Every day we discovered something new. Each evening candles are lighted throughout the riad making it quite magical. There are several courtyards, all different, and a rooftop bar and pool area with a view of the city and the Koutoubia mosque. The restaurant is on this level too. We ate breakfast here each day and on the evening of our anniversary. The food is very good with a choice of Moroccan and international dishes. I visited the spa which has a calming atmosphere and I can recommend the hammam and massage; truly relaxing. As the riad is situated in the Medina, there is no need for a car and taxis are readily available. There is so much to see and experience in Marrakech but it was always lovely to enter the coolness of the riad. We were sad to leave but hope to be back again soon.…
we are a family from México living in San Francisco stayed for 7 nights at El Fenn , my husband and son 19 , we had the best time , the Riad it is a piece of art itself every space has so much personality and great taste. The restaurant food was amazing . The best part of our stay was the staff they are all incredible and real people. Specially Belaid he made our stay an incredible experience in Marrakech all his recommendations were what we were looking for, it seems like he knew us , like family was so special thank you so much for everything , Hope to come back again Best Lorena