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Hivernage Hotel & Spa

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Hivernage Hotel & Spa
Hivernage Hotel & Spa
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452 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed June 15, 2016

As a couple we found the hotel inconsistent, some positives however a few negatives too. We found the check in to be average, staff weren't unpleasant but weren't particularly friendly either. We were also asked to pay an almost £300 deposit which hadn't been mentioned anywhere before hand so it was lucky I had my credit card with me as... More 

Helpful?
1 Thank alexjw1
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. Regarding the £300 deposit, it is the standard at any 5* hotel to take an average of 500MAD/person/night. That means that if you booked... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 19, 2016 via mobile

We've just spent a week in the hotel and had a great experience. The staff were all friendly and pleasant, the room was lovely and clean and the breakfast in the morning was fresh and tasty. It did take a while to get coffee the first couple of mornings but after that they knew what we wanted and brought it... More 

Helpful?
Thank Alex S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Greetings from Marrakech. Thank you for taking the time to share your experience on, Tripadvisor . We are glad to read that you enjoyed your stay with us and that you appreciated both the property and the service delivered by our team. Be assured that your comments will be shared with everyone. In regards to the rooftop bar.... More 

Eustis, Florida
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 18, 2016 via mobile

From the start this hotel had problems. Slow lunch service, first room with non-functional safe and a/c and no remote to turn off the tv Second room still no a/c on 92 degree day and located over cafe with music late into the night. I switched hotels after one night rather than chancing that the 3rd room they offered would... More 

Helpful?
Thank Ellen S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. We hope that this experience will not be a final judgment about what our Hotel provides as a service, because those incidents were an... More 

2 reviews
5 of 5 stars Reviewed May 16, 2016 via mobile

This concludes our 7-night stay at the Hotel Hivernage! MORE than highly recommended to everyone! Immediately upon our arrival to the hotel, we were warmly greeted by the staff. Traveling with 2 small children, you never know how the staff will react but they were equally attentive to our kids as they were to us! Nothing but GREAT things to... More 

Helpful?
Thank Hicham B
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to complete a TripAdvisor comment. It is an honor to know about your satisfied experience at Hivernage Hotel and Spa. Your comments will be shared with the entireTeam and specially with our staff members that made your stay so memorable. We look forward to welcome you back again to our hotel in... More 

1 review
5 of 5 stars Reviewed May 13, 2016 via mobile

My mom staying in the room 407 she ask me to right about her experience. She love the hotel and the colleagues all they are helpful they helping guests. The hotel it's so calm any one like to relax its the best place where y can go . The colleagues how they are cleaning the rooms and they are invite... More 

Helpful?
Thank Kamilia C
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear guest, We thank you for taking the time to leave a comment on Trip Advisor. We are so pleased that you enjoyed your stay at Hivernage Hotel & Spa and that our services were up to your and your mother's standards. Looking forward to the pleasure of welcoming you again at Hivenage Hotel and Spa. Best regards, Samir K More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 14, 2016 via mobile

Got diarrhoea from eating their olives, and the vine were below standard quality. Other than that the view from the rooftop is spectacular with both the city and the Atlas Mountains at full sight. Slow service and the credit card machine were out of order. Good location in Ville Nouvelle

Helpful?
Thank Alexander E
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We are so terribly sorry you got sick however we assure you that the quality of the food we offer is top of the line. We have never had any complaints regarding this issue. Other than that we are happy to hear you enjoyed yourself and look forward to having you back! Best Regards, Samir K More 

Norwich, United Kingdom
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 4, 2016

The room was a tiny room on the first floor with a half view of the swimming pool but some sort of canopy outside made it very dark. The water flush in the toilet continued to flow all the time despite complaints and some attention by a maintenance man. No light over the desk and a table and two chairs... More 

Helpful?
Thank Eric L
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, I sincerly appologize for the trouble you encountered with the flush. If you had only asked for a room change we would have put you in a more illuminated room possibly on a higher floor. Other than that, we truly hope you enjoyed Marrakech in all its glory. Looking forward to welcoming you back, we are positive that... More 

Glasgow, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 1, 2016 via mobile

Stayed for four nights with a friend, it's centrally located with a 15min walk to main square with nice restaurants near by and 5min drive to airport. Room was nice and clean although if you stay maybe better to ask for a room at the back and not facing the street as it's very noisey with traffic and restaurant next... More 

Helpful?
1 Thank Frozen786
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Tripadvisor . We are glad to read that you enjoyed your stay with us and that you appreciated both the property and the service delivered by our team. Regarding your valuable remarks, please be informed that they have been forwarded to the departments concerned for improvement. Looking... More 

London, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed March 11, 2016

What an absolutely fabulous hotel ! Staff where brilliant , the restaurant fantastic , the ambiance perfect , rooms totally sublime ! couldnt recommend highly enough ! I am already planning my next trip to the Hivernage . I came to be in the Hivernage after a trauma at the hotel I had booked but what a haven it turned... More 

Helpful?
Thank ozzielee
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest! Thank you for taking the time to leave a TripAdvisor comment. It is an honor to know about you enjoyed your stay at Hivernage Hotel and Spa. Your lovely comments will be shared with the whole team. We look forward to welcoming you back to our hotel in the nearest future. Kind Regards, Samir K More 

London, United Kingdom
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 7, 2016 via mobile

Stayed here a couple nights. Come to Marrakech often and thought we would give it a try. Journey from the airport is fantastic. No more then 20 minutes to the hotel which is situated in a lovely part of Marrekech. Check in was efficient but a rundown of the facilities and what was included in our rate would have helped.... More 

Helpful?
1 Thank BuuBuu16
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We are so happy that you enjoyed your stay. Concerning the rooms we have two types of decor; modern as well as traditional. Our guests may freely move from one style to the other as long as there is availability. Our AC/heat is indeed central however we try to make sure our guests are as comfortable as possible.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $109 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech
Hotel Style:
#122 Spa Hotel in Marrakech
#134 Luxury Hotel in Marrakech
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