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Hivernage Hotel & Spa

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Hivernage Hotel & Spa
Hivernage Hotel & Spa
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477 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Luxembourg
Reviewed 2 weeks ago

Stayed in this hotel for a week, giving it every chance to shine and to correct its mistakes. But it just didn't. Bed and internet were good, roof top bar and barmen likewise, but front office and restaurant respectively unhelpful/unreliable and sloppy. Breakfast was never ready when it should have been - no cook until 45 minutes after opening. Shower...

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Helpful?
1Thank Christopher K
Xpu-Ha, Mexico
Reviewed November 1, 2016

Good location. Service was sub-par at its most stellar. Arrived mid-afternoon and though accommodating with a credit card issue I had to wait three hours for a travel adaptor. Secondly received a package during stay, nobody advised me of it and managed to leave without it. Now, attempting to follow up, its taken 6 emails and 2 weeks to get...

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Thank Yurij G
Reviewed October 20, 2016 via mobile

Amazing venue and lovely staff... a big shout out to possibly the best bar man in Morocco ... step forward Lahcen.... personally thought the hotel looked classy and definitely worth a visit. Good value and great views of the city.

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Thank Justin T
Hockley, United Kingdom
Reviewed October 20, 2016 via mobile

An amazing place to look out on the views of Marrakesh and made all the better by the amazing staff there with a special thank you to Lahcen who is friendly, attentive and professional.... he also speaks the best English in Marrakesh :-) my husband was very impressed

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Thank Pinklady9870
Belgrade, Serbia
Reviewed October 16, 2016

Excellent service and nice and warm people. There was some issue with the pipe in the room and we got great corner room. They even waited for us to help us move the stuff. Good variety of food and nearby bakery was excellent choice. Warm even in December, but not for swimming in the pool.

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Thank sasammarkovic
Reviewed September 29, 2016

I stayed at this hotel in May and enjoyed the experience. It is centrally located, which is nice. After a day of shopping, I left a bag of items at the front desk. When I left the hotel the next morning, I forgot to take them with me. I later contacted the hotel and they confirmed that they had my...

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Thank 826mikei
Dubai
Reviewed September 13, 2016

This hotel was centrally located half way between the old town and the new town. The room was very clean, spacious and comfortable. It has excellent facilities including a gym, spa, swimming pool, restaurant and bar. Mina the Guest Relations Manager is excellent at her job, making you feel like you are a guest in her own home rather than...

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Thank Michaela B
Reviewed June 15, 2016

As a couple we found the hotel inconsistent, some positives however a few negatives too. We found the check in to be average, staff weren't unpleasant but weren't particularly friendly either. We were also asked to pay an almost £300 deposit which hadn't been mentioned anywhere before hand so it was lucky I had my credit card with me as...

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2Thank alexjw1
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. Regarding the £300 deposit, it is the standard at any 5* hotel to take an average of 500MAD/person/night. That means that if you booked...

Reviewed May 19, 2016 via mobile

We've just spent a week in the hotel and had a great experience. The staff were all friendly and pleasant, the room was lovely and clean and the breakfast in the morning was fresh and tasty. It did take a while to get coffee the first couple of mornings but after that they knew what we wanted and brought it...

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Thank Alex S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Greetings from Marrakech. Thank you for taking the time to share your experience on, Tripadvisor . We are glad to read that you enjoyed your stay with us and that you appreciated both the property and the service delivered by our team. Be assured that your comments will be shared with everyone. In regards to the rooftop bar....

Eustis, Florida
Reviewed May 18, 2016 via mobile

From the start this hotel had problems. Slow lunch service, first room with non-functional safe and a/c and no remote to turn off the tv Second room still no a/c on 92 degree day and located over cafe with music late into the night. I switched hotels after one night rather than chancing that the 3rd room they offered would...

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Thank Ellen S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. We hope that this experience will not be a final judgment about what our Hotel provides as a service, because those incidents were an...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $118 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech
Hotel Style:
#123 Spa Hotel in Marrakech
#133 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travelers have asked, with answers from Hivernage Hotel & Spa staff and other travelers.
7 questions
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Questions? Get answers from Hivernage Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“IN the city it is better to know French than English”
 of 5 bubbles sasammarkovic, Oct 16, 2016 | Read review
“I stayed in 507”
 of 5 bubbles MichaelaB557, Sep 13, 2016 | Read review
“Ask for one of the new rooms”
 of 5 bubbles alexjw1, Jun 15, 2016 | Read review
“Any other room must have been better!”
 of 5 bubbles 515ericl, Apr 4, 2016 | Read review
“all fantastic”
 of 5 bubbles ozzielee, Mar 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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