72 Arset Awzel, Bab Doukkala Medina, Marrakech 4000 Morocco
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Full view
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Room & Suite (305)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
Updated 06/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from 72 Riad Living
Updated 06/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 741 hotels in Marrakech
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.7
Travelers' Choice
72 Riad Living provides an authentic style of accommodation in the Medina, the heart of this exotic city. It is a perfect choice for discerning travelers who choose to experience the real Marrakech and enjoy the Medina without compromising on quality, service and bespoke attentions. 72 redefines luxury with stunning architecture, very personalized and attentive service, a host of culinary delights and comfortable, stylish accommodation.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Board games / puzzles
Airport transportation
Spa
Rooftop terrace
24-hour security
Wifi
Bar / lounge
Restaurant
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Rooftop bar
Car hire
Taxi service
Couples massage
Facial treatments
Full body massage
Hammam
Head massage
Makeup services
Manicure
Massage
Pedicure
Baggage storage
Concierge
Currency exchange
Sun terrace
Sun umbrellas
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
iPod docking station
Walk-in shower
Bathrobes
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Hidden Gem
Languages Spoken
English, French, Spanish, Arabic and 1 more
Hotel links
Location
Full view
97Great for walkers
Grade: 97 out of 100
58Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
Contact
72 Arset Awzel, Bab Doukkala Medina, Marrakech 4000 Morocco
Getting there
Rental CarsSee rental cars from $23/day
1184Reviews10Q+A100Room tips
Reviews
Traveler rating
- 1,098
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Popular mentions
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Most Recent
We recommend this amazing Riad! Impeccable accommodation, personalized breakfast and served in a beautiful and romantic garden, where there is also a great restaurant! Every member of the staff is kind, helpful and professional in all areas of the hotel! Emphasizing here the person of Stefania, with pertinent and valuable indications and orientations about the city. 4 unforgettable days! Antonio e Luzmarina - São Luís - MA - Brasil
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Date of stay: June 2022
Value
Location
Service
Room Tip: All rooms are extremely comfortable.
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Helpful
Response from Riad Living Stefania, Proprietario at 72 Riad Living
Responded 2 days ago
Dear Antonio Bouchinhas. Thank you ever so much for spending the time to write a heartfelt review of your stay with us...with full marks and such great feedback! We are delighted you felt well looked after here and had such a great time. We always aim at providing an outstanding service and I am so proud to be a part of this hard-working team! We really hope we will have the opportunity to welcome you both back again soon! Sincerely, Stefania and the team at 72 Riad Living
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+1
My friends and I loved this riad so much, it was so hard to leave. It truly was a peaceful oasis, in what can sometimes be an overwhelming city. Service: After hearing some horror stories from other friends who have traveled to Marrakech, my friends and I immediately felt at ease with the outstanding service that 72 Riad provided. Riad 72’s amazing service begins as soon as they pick you up from the airport. Easy to spot them outside the terminal, and the driver was so welcoming. Our driver introduced us to our luggage porter, I think his name was Amir? Throughout our stay, he ALWAYS had a smile on his face, whether we saw him at the hotel or walking in the streets. Special shout out to Khalid who served us our welcome tea, breakfast, and also assisted with other requests. Khalid was always available to help out, and made sure no request or question was left unanswered. Khalid is an asset to the team at 72 Riad! Also shout out to Yassini who provided excellent service for us at dinner. The housekeepers always made sure we came home to a clean bed, and would even leave delicious macaroons at night! It’s unfortunate we did not get every team member’s name at the riad, otherwise I would name everyone we encountered. Every employee made us feel at home and made us feel like VIPs! Location: The riad seems tucked away as it is off the main road and away from the busy action of the Medina. We were very thankful to be in a quiet and secure area because we felt very safe here. We were only 5-10 minute walk to the Medina. The taxi stand is only a 2 minute walk away from the riad. Ambiance: The riad is beautiful. Every single detail of decor is visually pleasing. It is obvious that the space and design of the riad were meticulously planned. Our deluxe XL room was absolutely gorgeous. It was enough space for 3 of us, and we appreciated having 2 bathrooms. The showers in our room had strong water pressure and perfect range of temperatures. The air conditioning was strong and much appreciated by us Americans in the heat of June, so to us it didn’t matter that there was no pool compared to other riads. I highly recommend staying here and making this your home base in Marrakech.…
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Date of stay: June 2022Trip type: Traveled with friends
Helpful
Response from Riad Living Stefania, Proprietario at 72 Riad Living
Responded 2 days ago
Definitely a complete review, dear Michelle. We are absolutely delighted to hear you had a wonderful experience. Thank you very much for taking a moment to pause and reflect on what your stay meant to you covering everything. Your kind feedback is truly valued. It was particularly heartening to read what you said about our location – it is what a lot of our guests love by having so many wonderful things to do just outside our door – and about our comfortable deluxe room XL, unfairly reviled in a recent comment. What sets us apart though is our staff and I will ensure to share your wonderful words with Aziz, our luggage porter, and Khalid, they certainly will be thrilled to hear. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to 72! Wishing my best, Stefania
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I cannot recommend this Riad enough. Every staff member was friendly, kind, helpful and professional. The service in all areas of the hotel was top level. The Riad itself is one of the most beautiful, most calming spaces I have ever been in. Beautifully decorated in a traditional Moroccan style with a modern/luxurious twist. Our room and rooftop was just as stunning. Incredible location, with everything you will want to see within walking distance. The food was delicious. Excellent value for money all round. I could not fault the whole experience and this will be the only place I stay in Marrakech from now on.
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: We went for the Junior Suite with Terrace & Jacuzzi which was worth every penny
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Helpful
Response from Riad Living Stefania, Proprietario at 72 Riad Living
Responded 3 days ago
What a super review, dear Lydia R! Thank you so much for taking the time to leave your feedback as it was a great boost to all the staff. We shall look forward to your return visit soon. With best wishes, Stefania and the team at 72
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My wife and I had a wonderful ten days at the Riad 72 living. The boutique hotel is just the right size, not too many rooms to be anonymous, not to few to be intrusive. You can find new rooms, seating areas and vistas, while still not getting lost. The architecture, design and furnishings are elegant. However, the standout aspect are the staff. They operate as a team. Kind and positive to one another. Their attention and attitude is so warm and genuine that you are literally left wondering, how special these people are and how special they make you feel. We were astonished and overwhelmed in the nicest possible way. I could go on, about the amazing master suite, with 10ft ceilings and a cupola, or the great food, but let's leave it at that. I'm sure you get the idea.
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Riad Living Stefania, Proprietario at 72 Riad Living
Responded 3 days ago
Waseem, thank you. I am so pleased you enjoyed your stay with us. It is difficult, even with good social media and reviews, to get across the atmosphere and feel of a place as you describe it. The age of the building and its architecture and design play a big part, however, we are also blessed with a really special and dedicated staff team and this combines I think, to put people at ease. Thanks again for your personal appreciation. It would be a great honor for me to welcome you and your wife back at 72 sometime soon. Kindest regards, Stefania and the team at 72
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The place itself is ok. Unfortunately it’s spoiled by a patronising manager who speaks down to her customers. It’s a shame as it left a bad taste for us about the riad. Breakfast is exactly the same every day. The service was very slow. I wouldn’t recommend staying here.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Find another place.
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Helpful
Response from Riad Living Stefania, Proprietario at 72 Riad Living
Responded yesterday
Dear JoSug. I’m very sorry not to have responded sooner, especially that your experience was not a wholly favorable one. I’ve deeply investigated in our recent records without locating your stay. Apologies for not being able to go back on your experience but thanks for sharing it. It is such a blow to hear of your feelings towards me, as my friendliness and helpfulness are usually commented. I regret that my feelings may have been misinterpreted and I am really saddened that you felt uncomfortable and left us with a sour taste. Should you wish to discuss your stay with me personally, I would be grateful for this opportunity any time. If you would reconsider your decision to return, I would personally ensure a totally different experience. Yours sincerely, Stefania, manager at 72 Riad Living
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+1
Our stay at 72 Road Living was a dream; from the gorgeous environment they have created, to the attentive and infinitely helpful team of staff. The hotel itself is beautiful, with attention to detail displayed in every aspect of its design and setup - it is peaceful and calming, with a gentle buzz in the courtyard at mealtimes - created by a combination of hotel guests and external visitors who come to experience the excellent food. Rooms are kept spotlessly clean like the rest of the hotel - and are visually calm and simple but cleverly designed with lovely detail touches that make guests feel at home. Of particular note is that the team provide a local pre-paid mobile phone for guests to use for the duration of their stay; making it easy to contact the staff from inside or outside the hotel. The food prepared by the chef and team of ‘Table du Riad’ (the hotel’s restaurant) is superb; local fresh produce used sensitively and imaginatively - as well as beautifully presented. 72’s staff are its secret weapon - every member of the team is friendly and supremely helpful, nothing is too much trouble. From the simplest item of foodservice - to one-off occasions where they take the opportunity to help way beyond the call of duty; When our flight was cancelled, the manager Stefania and her team were able to accommodate us at (very!) short notice, extending our stay by a total of 4 days - and ensuring we felt completely welcome throughout. When my wife was suffering with a migraine as we were checking out, the staff arranged a dark room for her, attentively provided her with local remedies and virtually guarded the room to ensure peace and quiet for her until we had to leave for the airport. In all - a fabulous experience, created in no small part by an outstanding team of people - who are genuinely motivated to ensure every guest’s experience is individual and delightful.…
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: The hotel arranges day trips and craft workshops - as well as providing excellent advice for all...
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1 Helpful vote
Helpful
Response from Riad Living Stefania, Proprietario at 72 Riad Living
Responded 1 week ago
Dear Jos H. Thank you so much for taking the time to share a review of your recent stay at 72. I look forward to sharing your very kind sentiments with the team as they will be proud to see their efforts have not gone unnoticed. Our team are truly an asset to the hotel and thank you for recognizing this and sharing your feedback with the wider community. We look forward to welcoming you back to the 72 in the not too distant future. Sincerely, Stefania and the team at 72
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The staff were amazing except the Manager Stefania who publicly berated me over a misunderstanding. Her tone was condescending, obnoxious and patronizing. 1. Rooms were claustrophobic, dim and dirty (pl see photos) 2. When we requested for Stefania to help book us Dinner at Royal Mansour she said it was "closed for an event" . But we managed to book directly and there were no events 3. She encouraged us to get airport fast track at 80 Euros a pax which was completely useless as it is not peak season and the line for regular immigration was shorter than the fast track On the positive side, the staff were attentive, warm and genuine, unlike the manager who was completely fake and was only nice when she could get something out of you.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: 1. Avoid this riad.unless u like the rustic and worn look or get the largest rooms
2. Book your...
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Helpful
Response from Riad Living Stefania, Proprietario at 72 Riad Living
Responded 2 weeks ago
Dear Janet T. I have read your family reviews with attention, it’s really disheartening to write a full script response. Naturally, I am deeply disappointed to learn of you rating your stay so poorly and of the challenges that accompanied your stay with us. I am especially sorry that you were unable to let us know about your unhappiness about the room, as I feel sure that we could have found another more suited to the needs of your family. With due respect, you have all the rights to express your opinion on me which I accept and I take on board any relevant points that you have made. I sincerely apologize for the inconvenience and bad feeling caused. From being “Wow u are so super efficient” to a “completely fake person”, I only can say that the true story has not been explored. From my side, I never intentionally strikling patronizing to anyone at no reason. Taste and likes are something really personal and, therefore, I do understand authentic Moroccan tiles and ancient Riads can't please everyone, but after reading your comments and looking into your full details on dirt you pointing out I am genuinely very disappointed but we will never be good enough for you. Lastly, thank you for your praise to our hotel staff I daily train with all my heart, I will pass this on to them. Should you ever decide to return to our hotel we hope that you would give us the opportunity to change your perception about it. With very best wishes. Stefania
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+1
The hotel room was absolutely disgusting with filth on the carpet which was hung on the wall, despite having all the lights on at night, the room was still extremely dark. Honestly, we wanted to check out of the hotel due to how DIRTY it was but decided to stay because of the brilliant and kind staff who was the most accommodating excluding the manager Stefania which really felt as if she was scamming us even if she did not profit from it. Since it was our first time in Marrakech we did not know how immigration would be like and when Stefania kept on persisting that we needed something called "Fast track" we eventually caved in and got it which costed about 180 Euros for 3 people!!! When we got to the airport we were shocked to realise that there were more people in the fast track lane than normal immigration, a total waste of money!!! Even with the numerous amount of good reviews avoid Riad 72 unless you want to stay in a dark and dirty room. I hope that if any staff see this that they know how much we appreciated their good service throughout our stay. …
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Date of stay: June 2022Trip type: Traveled with family
Helpful
Our first time in Marrakech was a wonderful experience thanks to the staff at Riad 72. Very welcoming, kind and helpful, they made our stay at the riad and in Marrakech a wonderful experience. The location, service, food and the riad itself were absolutely fantastic.
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Response from Riad Living Stefania, Proprietario at 72 Riad Living
Responded 2 weeks ago
Dear Corina M. Thank you very much for taking the time to share your wonderful feedback. We were humbled to you have you finally staying with us after the hiatus. I am so delighted to know that you have enjoyed your stay in everyway and felt so well looked after. I will ensure to share your wonderful words with the team who would be encouraged by your kind feedback. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to 72! Sincerely yours, Stefania
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We had a wonderful experience during our stay there, everything was so carefully thought of from the arrival pick up at the airport, to the welcome tea, to the dress up of the breakfast/dinner space and the extraordinary facilities such as the Hammam and the massage. Stefania and her team were a lovely host, very helpful and with an extreme care for details to make our stay as good as possible. The architecture of the Riad 72 is very authentic, generous and calm and it offers multiple opportunities to set back and enjoy some quality some either alone or with a bigger group. I'd say it's great place for all sorts of guests, either couples or small families. Big shout out to the stuff as well, we were impressed by their kindness. I wish we stayed more, but I am sure we will go back soon.…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Riad Living Stefania, Proprietario at 72 Riad Living
Responded 2 weeks ago
Dear Teodor Cuciureanu. We were truly humbled to have you staying with us! Service is the heart at everything we do, therefore your experience truly matters to us. Thank you so, so much for your wonderful feedback. I will absolutely share with the staff across the hotel because you have truly encapsulated everything that we have been working towards in terms of genuine service from the heart. I know I speak for everyone when I say how much your words mean to us and we really appreciate you taking the time to write and also review us, that is really very kind. We sincerely hope to have an opportunity to welcome you back to 72 in the near future. Please do let me know if I can help with any future reservation, we can’t wait to welcome you all back soon! Kindest regards, Stefania and the team at 72
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PRICE RANGE
$204 - $253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riad 72 hotel marrakech
FORMERLY KNOWN AS
Riad 72
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
12
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Claim Your Listing Frequently Asked Questions about 72 Riad Living
Which popular attractions are close to 72 Riad Living?
Nearby attractions include Dar El Bacha - Musee des Confluences (0.1 miles), Henna Cafe Marrakech (0.07 miles), and Ensemble Artisanal (0.3 miles).
What are some of the property amenities at 72 Riad Living?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at 72 Riad Living?
Top room amenities include air conditioning, blackout curtains, and a view of a nearby landmark.
What food & drink options are available at 72 Riad Living?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at 72 Riad Living?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to 72 Riad Living?
Conveniently located restaurants include Bazaar Café, La Table Du Riad at 72 Riad Living, and Ma Maison.
Does 72 Riad Living have airport transportation?
Yes, 72 Riad Living offers airport transportation for guests. We recommend calling ahead to confirm details.
Is 72 Riad Living located near the city center?
Yes, it is 0.5 miles away from the center of Marrakech.
Are any cleaning services offered at 72 Riad Living?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at 72 Riad Living?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Arabic.
Are there any historical sites close to 72 Riad Living?
Many travelers enjoy visiting Palácio da Bahia (0.9 miles), Medina of Marrakesh (0.6 miles), and Ksar of Ait-Ben-Haddou (4.6 miles).