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Caravanserai

Traveler (153)
Room & Suite (109)
Dining (43)
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent62%
  • Very good23%
  • Average5%
  • Poor5%
  • Terrible5%
Certificate of Excellence
Evoking the ancient stopping places of the travelling merchants, the CaravanSerai is symbolic of the other face of Morocco. The interior courtyards and secret corners are inspired by the traditional Berber villages. In luxurious simplicity the 16 bedrooms and suites are decorated in a refined ethnic style. The Hammam, with its tadelakt plaster columns and its great pool subtly lit by shafts of light, is considered to be one of the finest in Marrakech.
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Property amenities
Pool
Restaurant
Shuttle Bus Service
Free Internet
Free Parking
Spa
Airport Transportation
Breakfast included
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Hidden Gems
Quiet
HOTEL CLASS
Location
Full view
Getting there
Menara Airport7 mi
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Reviews(55)
Traveler rating
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Diana M
306
Reviewed Oct 24, 2018via mobile
Do not stay here.

Meals
Meals were very basic. The breakfast included in the rate was basically bread, yoghurt, fruit, juice and coffee. There was no real choice and with small kid's this wasn't ideal as had to request ham, cheese or eggs as nothing was really offered. Dinner and snacks weren't much better. Very basic menu and no real vege options.

Internet
The wifi was the bane of our stay. It was literally non-existent. Could definitely not get any wifi in the rooms. You had to be by the pool or in reception for it to work and even then it wasn't that great. I get it if you going here to completely unplug but wifi is so necessary these days especially being out that far & when you're trying to book things to do for the following day. Very frustrating.

Shop
It states there's a gift shop on site...there was no such thing. You couldn't buy anything from here unless it was food alcohol or cigarettes.

We were sometimes made to feel like you were in the way a bit especially if you asked for anything they didn't want to do or didn't have eg meals or help with booking cars and things to do in Marrakech. In saying that a guy called Hashme who was sometimes on reception was very helpful, so we waited for him to be back on most days.

The pool was dirty and was only cleaned when other guests arrived. Nothing like the pictures on their Instagram or on booking.com

The room we got was ok but when asked at reception if we could upgrade they said the property was booked out. This was not the case at all our first night was so bizarre we were the only people there and there was zero atmosphere...sort of did what they had to. The place is very tired and some of the staff seem like they really did not want to be there. Each staff member seemed to have a different story about the place being booked out. We stayed for 5 nights and there were literally 4-5 other people staying 1 or two nights the whole time we were there. so definitely not booked out. Was very strange.
Thank Diana M
beatrice702
22
Reviewed Jun 19, 2018via mobile
Stayed at this charming hotel with best friend celebrate birthday! The staff are very helpful but they can speak verylimited English.
Pros: Rooms are spacious. Coffee is tasty. Beautiful views from balcony.
Cleanliness: No soaps in the room ( u have to ask); rooms are not so clean, no aroma. The hotel has an open pool, beware of pigeon faeces and lots of flies around. The pool needs better monitoring n cleaning.
Food: you can eat one day but the food is not very appetising... don’t order the wine... beer is ok... Breakfast is simple but their kind nature allows u to ask for more...
The same breakfast everyday. Very limited menu choice.
Location: Rural area. 45mins taxi drive. Most taxi drivers don’t know the place. If u need to go down town book the taxi from the reception one hour in advance.
Facilities: staff not able to make phone calls in case u need it. Printing not available. Wi-fi is bearable. The Spa and other services are not that good. Some staff at reception need training on customer service, they can be rude...
Overall: The hotel provides everything in a very constraint budget so you don’t enjoy the experience as you should. It needs to improve on quality. It is a 1* hotel.
- There’s a mosque nearby so you will hear the calling at 5am :( but throughout the day there’s peace n quiet.
2 Thank beatrice702
Vlad S
43
Reviewed May 29, 2018
The hotel itself is of authentic Moroccan architecture with thoughtful decorations and great artwork from local artists. The pool area is ideal for relaxation and the hammam and massage services are a great to wind down and experience some of the traditional Turkish bath rituals. The staff were warm and helpful and ready to assist us whenever we needed. My girlfriend and I stayed in a big suite with balcony overlooking the pool area. All in all we had a great experience and we would recommend it.
1 Thank Vlad S
romak572018
65
Reviewed May 15, 2018via mobile
This place is awful. Our rooms were awful. Definitely not a 4 star hotel. Our rooms smelled awful. Plaint and plaster peeling everywhere. The bathroom was full of mold, tiles lifting off the floor. I refused to lay on the bed. The pillows did not have pillowcases and the sheets looked dirty. There was a huge hole in the ceiling and the windows would not lock closed. Not to mention the stray cats outside my door. The room was just dark and dingy. We left shortly after seeing our rooms. Still fighting to get our money back. Do yourself a favor and book elsewhere.
5 Thank romak572018
Rachel G
44
Reviewed May 3, 2018via mobile
After returning to Marrakesh from a few days in the Sahara, we (myself, mother, and her best friend) were booked for a one night stay for two rooms at Caravan Serai. I couldn’t shut up about my excitement on the way back from the desert, as I was enthralled by the photographs and all the positive ratings. And the “peaceful & calm” experience the reviews noted I would have.

We were late coming in after an accident on the mountains (arrived around 9:30pm), and were coming in exhausted after a 12hr drive but we knew we were supposed to have 2 beautiful suites (that were fully paid for via hotels.com) waiting for us upon arrival. This was not the case.

Once we pulled up to Caravan, which yes - is indeed in a small village on a dirt road - the desk clerk snapped at us, saying that our reservation wasn’t until the following day and at our desert driver (who was simply trying to translate what we were saying to him) and told him to shut up. We were appalled by the desk clerk’s nasty attitude and immediate rudeness!

We showed this clerk a print out of our reservation which clearly showed that our reservation was for the day we arrived and not the following day. He said he did not have any rooms and that he would see what he could do. He proceeded to shove us off (there are 3 of us) into two REPULSIVE rooms (which were not the rooms we paid for!).

The rooms had gnats everywhere, smelled like feces, and were not at all prepared for visitors of any kind. It was offensive and rude to put us in those rooms.

At this point, it is around 12:30am and my mom decided to dispute our unacceptable accommodations with another desk clerk (as the first one clocked out) and low & behold - one of the suites we originally booked was *magically* available. The clerk showed my mom the room for her and I to stay in, and as we were about to move our things up to the suite - we came to find that he was also showing my mom’s best friend that room as well (as he separately told her that she should stay in there, too).

With that being completely ludicrous and making no sense, he tried to get my mom and I to stay in the room that her best friend was staying in (did I mention there was a hole in the ceiling where the gnats were coming from?) and we said absolutely not.

Come 1:30am - we ended up booking another stay for the evening at an actual 5 star hotel, rather than staying another minute at this wannabe 4 star place (aka, Caravan Serai). While it has the looks of a 4 star, there was no sense of customer service or kindness or even simple understanding of our situation from the staff. As I said, do yourself a favor and stay elsewhere. It will save you a lot of drama if everything doesn’t go according to plan.
3 Thank Rachel G
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Questions & Answers
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Kayleigh B
January 10, 2017|
AnswerShow all 4 answers
Response from nina128 | Reviewed this property |
Hi Kayleigh, I visited in September - we booked the hotel through a website called Voyage Privé who organised an airport transfer for us via the hotel. I would advise contacting the hotel directly and asking them to... More
1
Vote
Scott B
April 14, 2015|
Answer
Response from Luke_Trusselle |
Yes, the main number for Reception is +212 524 30 03 02 Ali is the Manager
0
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Room Tips
"Superior Suites offer spacious living"
gavinm457
Oct 10, 2017
Read review
"All rooms are very interesting and good."
ipsofactoconsultancy
Oct 25, 2016
Read review
"Stay away."
emilzola01
Sep 3, 2016
Read review
"Suite 14 beautiful, balcony overlooks the pool."
305Patricia5
Jul 29, 2016
Read review
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PRICE RANGE
$75 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caravanserai hotel marrakechcaravanserai marrakech
LOCATION
MoroccoMarrakech-Tensift-El Haouz RegionMarrakech
NUMBER OF ROOMS
17
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