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264, Ouled Ben Rahmoune, Marrakech 40000 Morocco
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About

#288 of 751 hotels in Marrakech
Location
3.8
Cleanliness
4.4
Service
4.6
Value
4.4
Evoking the ancient stopping places of the travelling merchants, the CaravanSerai is symbolic of the other face of Morocco. The interior courtyards and secret corners are inspired by the traditional Berber villages. In luxurious simplicity the 16 bedrooms and suites are decorated in a refined ethnic style. The Hammam, with its tadelakt plaster columns and its great pool subtly lit by shafts of light, is considered to be one of the finest in Marrakech.
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Airport transportation
Spa
24-hour security
Baggage storage
Secured parking
Public wifi
Outdoor pool
Bar / lounge
Restaurant
Shuttle bus service
Full body massage
Hammam
Manicure
Pedicure
Waxing services
Concierge
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Seating area
Wardrobe / closet
Flatscreen TV
Bath / shower
Complimentary toiletries
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Quaint
Languages Spoken
English, French
Hotel links
Special Price:20% off room rate
172Reviews17Q+A13Room tips
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martin5751 wrote a review Nov 2019
Marrakech, Morocco5 contributions14 helpful votes
value for money: outstanding! We paid 61 € per night. We found this ‚Dar‘ by chance. It is a bit off the road in a village and suddenly this place pops up. Its a very authentic old building and the rooms are really unique. Our room was very spacious and cosy. We wished we could have stayed longer than just one night.
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Date of stay: October 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Caren M wrote a review Oct 2019
Harlow, United Kingdom16 contributions7 helpful votes
+1
I stayed at the Caravan Serai late September. I had read the reviews beforehand so was expecting the drive upto the hotel. The reviews are correct, driving through narrow streets with houses that looked like they hadn't finished building, to be dropped off outside a door that led to a little oasis. First site of the hotel and the welcome by staff was great. A wonderful courtyard with pool, surrounded by the hotel rooms. Our room was large with a fantastic window that overlooked the pool and a large balcony. The room had a sitting room, bedroom, large bathroom with sunken bath and a large balcony. Although the rooms were lovely and it was nice and quiet the hotel sadly did have some things that put a dampener on the holiday: I am allergic to cats. I have been to other countries where cats have wandered around , yet at the Serai the cats were encouraged. All over the seats and tables when trying to eat breakfast or lunch and water bowls for them on the floor in the restaurant. Whilst lying by the pool I could smell cat poo, then realised why, when I saw the Manager emptying the 'cat litter trays' the cat litter trays were actually the giant pots at the end of the pool that the trees are in. There was bags of stuff being emptied whilst I lay nearby. The food was awful. Breakfast was a selection of pancakes/flat bread and honey. The lunch menu was very limited, which would be ok, but as it is the only place to eat in the vicinity meant that we ended up eating the same thing all week. The food wasn't great either for the price. The Tagines had about three pieces of meat in, the chicken club sandwich failed to have chicken in and the hamburger was raw. It is quite expensive to keep getting taxis to Marrakesh just to go for lunch, so would advise getting some snacks in if you can. There were a number of French visitors whilst we were there, and they were treated a lot differently to us. They were bought lunch wherever they wanted and seemed to have a different menu choice to us as they were served large platters of food that wasn't available to us. The Bill's for drinks and food were settled at the end of stay. We had a large mix up where drinks and food were charged to wrong rooms. We went away as a party of 6 (3 couples) and had 3 rooms, yet they seemed to be incapable of charging to the different rooms. When ordering anything at the bar you were never asked to sign for it and they didn't check rooms, they didn't want you to pay cash or even settle daily so was quite confusing at the end of week remembering what we had when. The hotel is nice and quiet, it does look idyllic and if the food, cats and the payment system were sorted it would be a great little place to stay for a nice relaxing holiday.
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Date of stay: September 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Martha Evans wrote a review Mar 2019
1 contribution
This was my second visit to Marrakech, a group of 4 of us came to celebrate my 25th birthday. Having stayed in an absolutely beautiful riad in the centre 5 years prior, this place had a lot to live up to. Minuses - Unfortunately on arrival there was a mess up with the free transfer but the staff were very gracious & paid for the incurred taxi fee. - The hotel is a little far out & unfortunately there is only a free drop off shuttle service to the city centre at 10am & return shuttle at 6pm from the city centre. A little disappointing there aren't more transfers as costs do mount up - I would suggest for the hotel to look in to this. - Not the most restful sleep, but only owing to the call to prayer which is completely out of the remit of the hotel - it was so much worse. Pluses - Lovely, friendly & attentive staff. They were so happy to help, for instance: they organised a free mini cooking course for us (we had to pay for the food) & delivered it to our room to eat on the terrace which was absolutely delicious - some of the best of the trip! - Absolutely stunning setting which was really serene (when the bar wasn't blasting music). Admittedly, on first approach, hoping the driver would drive on... its not the most attractive surroundings but once inside & on the upper terraces all is forgotten. It truly is a little haven. - Facilities - it would be very easy to spend a whole day at the hotel & not need to leave. Theres an on-site spa which is very reasonable for instance. - Peaceful - the place wasn't overpacked & had a lovely boutique privacy vibe. - Aesthetically pleasing - of course this is completely objective. If you're looking for an ultra luxurious experience Caravanserai is not the hotel for you. If you're not fussy & can forgive the small shortcomings i.e missing lightbulbs you will absolutely fall in love with the charm & the fantastic staff. Will absolutely visit again with a larger group next year or perhaps even just take my mum!
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Date of stay: March 2019
Value
Cleanliness
Service
Trip type: Traveled with friends
Room Tip: Upper levels for the views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenny W wrote a review Feb 2019
London, United Kingdom7 contributions2 helpful votes
We stayed here towards the end of January using a Travel Zoo offer. Our first impressions were to be somewhat shocked; the place is down a very bumpy, dusty road (though there is a proper road if you ask the taxi drivers to use it) and the place has no pretence of being a hotel from the outside, just a door!! All the staff were very courteous and kind and we were given a rather amazing suite of 4 rooms in its own courtyard with a plunge pool (too cold to swim!!) OK, no comparison to any other hotel I have previously stayed in and it is not a swish, characterless, immaculate place. However, the bed was amazingly comfortable and we slept really well, despite the Call to Prayer from the Mosque, though we were pretty protected from the sound in our apartment. The sun was glorious in the daytime but the nights were cold. The staff were lovely and one in particular, Yassine went out of his way to keep us comfortable, even spending 30 mins lighting a fire for us on one cold night. We enjoyed the food, breakfasts were fine for us, fruit, orange juice, yogurt and Moroccan pancakes which we loved. The salads were amazing and we had some really tasty and unusual dishes there in the evening. Beer is not the best choice of drink (in cans) but the wines were some of the best I have drunk and Yassine recommended us one that was particularly good. The best description of the place is to liken it to a Bedouin tent and maybe it is a Rhiad rather than a hotel; the alcoves round the pool would be very inviting on a warm night. The manager booked us an excellent Taxi driver and I suggest using this method rather than haggling with some of the less desirable drivers out there. I don't think the place is suitable for young children and don't go there with any vision of a UK hotel. The 'hotel' is on the edge of a village which bore no resemblance to anything in the 21st century, we did buy milk there (shops are not very obvious) but we stood out like a 'sore thumb' in that environment which made us feel uncomfortable and we only went into the village once. Our whole stay was an 'experience'; Marrakesh is a challenge but some people love that. WiFi was poor so we used 4G and no English stations on the TV. However, we really can only leave a positive review of our stay in this hotel. There are aspects of life in that part of the world that are quite distressing but, if you like adventure and want to go somewhere different, this could be the place for you.
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Date of stay: January 2019
Location
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: If possible book the blue suite with the plunge pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Diana M wrote a review Oct 2018
London, United Kingdom72 contributions6 helpful votes
Do not stay here. Meals Meals were very basic. The breakfast included in the rate was basically bread, yoghurt, fruit, juice and coffee. There was no real choice and with small kid's this wasn't ideal as had to request ham, cheese or eggs as nothing was really offered. Dinner and snacks weren't much better. Very basic menu and no real vege options. Internet The wifi was the bane of our stay. It was literally non-existent. Could definitely not get any wifi in the rooms. You had to be by the pool or in reception for it to work and even then it wasn't that great. I get it if you going here to completely unplug but wifi is so necessary these days especially being out that far & when you're trying to book things to do for the following day. Very frustrating. Shop It states there's a gift shop on site...there was no such thing. You couldn't buy anything from here unless it was food alcohol or cigarettes. We were sometimes made to feel like you were in the way a bit especially if you asked for anything they didn't want to do or didn't have eg meals or help with booking cars and things to do in Marrakech. In saying that a guy called Hashme who was sometimes on reception was very helpful, so we waited for him to be back on most days. The pool was dirty and was only cleaned when other guests arrived. Nothing like the pictures on their Instagram or on booking.com The room we got was ok but when asked at reception if we could upgrade they said the property was booked out. This was not the case at all our first night was so bizarre we were the only people there and there was zero atmosphere...sort of did what they had to. The place is very tired and some of the staff seem like they really did not want to be there. Each staff member seemed to have a different story about the place being booked out. We stayed for 5 nights and there were literally 4-5 other people staying 1 or two nights the whole time we were there. so definitely not booked out. Was very strange.
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Date of stay: October 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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beatrice702 wrote a review Jun 2018
3 contributions2 helpful votes
Stayed at this charming hotel with best friend celebrate birthday! The staff are very helpful but they can speak verylimited English. Pros: Rooms are spacious. Coffee is tasty. Beautiful views from balcony. Cleanliness: No soaps in the room ( u have to ask); rooms are not so clean, no aroma. The hotel has an open pool, beware of pigeon faeces and lots of flies around. The pool needs better monitoring n cleaning. Food: you can eat one day but the food is not very appetising... don’t order the wine... beer is ok... Breakfast is simple but their kind nature allows u to ask for more... The same breakfast everyday. Very limited menu choice. Location: Rural area. 45mins taxi drive. Most taxi drivers don’t know the place. If u need to go down town book the taxi from the reception one hour in advance. Facilities: staff not able to make phone calls in case u need it. Printing not available. Wi-fi is bearable. The Spa and other services are not that good. Some staff at reception need training on customer service, they can be rude... Overall: The hotel provides everything in a very constraint budget so you don’t enjoy the experience as you should. It needs to improve on quality. It is a 1* hotel. - There’s a mosque nearby so you will hear the calling at 5am :( but throughout the day there’s peace n quiet.
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Date of stay: May 2018Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vlad S wrote a review May 2018
Kos Town, Greece5 contributions5 helpful votes
The hotel itself is of authentic Moroccan architecture with thoughtful decorations and great artwork from local artists. The pool area is ideal for relaxation and the hammam and massage services are a great to wind down and experience some of the traditional Turkish bath rituals. The staff were warm and helpful and ready to assist us whenever we needed. My girlfriend and I stayed in a big suite with balcony overlooking the pool area. All in all we had a great experience and we would recommend it.
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Date of stay: May 2018
Value
Service
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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romak572018 wrote a review May 2018
6 contributions5 helpful votes
This place is awful. Our rooms were awful. Definitely not a 4 star hotel. Our rooms smelled awful. Plaint and plaster peeling everywhere. The bathroom was full of mold, tiles lifting off the floor. I refused to lay on the bed. The pillows did not have pillowcases and the sheets looked dirty. There was a huge hole in the ceiling and the windows would not lock closed. Not to mention the stray cats outside my door. The room was just dark and dingy. We left shortly after seeing our rooms. Still fighting to get our money back. Do yourself a favor and book elsewhere.
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Date of stay: May 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Rachel G wrote a review May 2018
Jackson Heights, New York7 contributions4 helpful votes
After returning to Marrakesh from a few days in the Sahara, we (myself, mother, and her best friend) were booked for a one night stay for two rooms at Caravan Serai. I couldn’t shut up about my excitement on the way back from the desert, as I was enthralled by the photographs and all the positive ratings. And the “peaceful & calm” experience the reviews noted I would have. We were late coming in after an accident on the mountains (arrived around 9:30pm), and were coming in exhausted after a 12hr drive but we knew we were supposed to have 2 beautiful suites (that were fully paid for via hotels.com) waiting for us upon arrival. This was not the case. Once we pulled up to Caravan, which yes - is indeed in a small village on a dirt road - the desk clerk snapped at us, saying that our reservation wasn’t until the following day and at our desert driver (who was simply trying to translate what we were saying to him) and told him to shut up. We were appalled by the desk clerk’s nasty attitude and immediate rudeness! We showed this clerk a print out of our reservation which clearly showed that our reservation was for the day we arrived and not the following day. He said he did not have any rooms and that he would see what he could do. He proceeded to shove us off (there are 3 of us) into two REPULSIVE rooms (which were not the rooms we paid for!). The rooms had gnats everywhere, smelled like feces, and were not at all prepared for visitors of any kind. It was offensive and rude to put us in those rooms. At this point, it is around 12:30am and my mom decided to dispute our unacceptable accommodations with another desk clerk (as the first one clocked out) and low & behold - one of the suites we originally booked was *magically* available. The clerk showed my mom the room for her and I to stay in, and as we were about to move our things up to the suite - we came to find that he was also showing my mom’s best friend that room as well (as he separately told her that she should stay in there, too). With that being completely ludicrous and making no sense, he tried to get my mom and I to stay in the room that her best friend was staying in (did I mention there was a hole in the ceiling where the gnats were coming from?) and we said absolutely not. Come 1:30am - we ended up booking another stay for the evening at an actual 5 star hotel, rather than staying another minute at this wannabe 4 star place (aka, Caravan Serai). While it has the looks of a 4 star, there was no sense of customer service or kindness or even simple understanding of our situation from the staff. As I said, do yourself a favor and stay elsewhere. It will save you a lot of drama if everything doesn’t go according to plan.
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Date of stay: May 2018Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wedgell wrote a review Feb 2018
Essex, United Kingdom52 contributions62 helpful votes
This was our first visit to Marrakech, on a four-day break, and it turned out to be one of the best weekends of our lives. To all future travellers: please do not be put off by the initial bumpy ride down a narrow dusty track, past herds of goats and ragged children playing, into the poor village location of the Caravan Serai. You are in Morocco and this is going to be an unforgettable experience. Upon arrival, the views across a landscape, which must have remained much the same for hundreds of years, towards the snow-capped Atlas Mountains, just takes your breath away. The welcome we were given was warm, genuine and informal without (thankfully) the predictable formalities of the larger, soulless corporate places. After a quick tour of the traditionally adorned areas, we were served with cups of deliciously refreshing mint tea and home-made biscuits and then introduced to one of the hotel’s cats (or should I say Mushki introduced himself to us). The time-honoured, vibrantly colourful surroundings and decor seemed bohemian and sensual without being over pretentious like some of the riads and larger hotels in the centre of Marrakech. There was an enchanting authenticity to the shabby chic furniture which seemed to be reflected in all the hidden away secret seating areas. Each of the bedrooms had a unique charm. We were lucky enough to stay in Room 16 which is an impressively large and well-equipped private apartment with its own roof-top terrace. The marble bathroom just took my breath away. In fact, the hotel has a very private feel about it, something akin to staying in your own personal palace where you could hide away for days on end, if you wanted to. We stayed in January when the temperature falls quite drastically at night time, but we were cosy and warm thanks to the hotel’s air-conditioning, heaters and lots of extra blankets. Due to the location, we ate dinner every evening (in front of a roaring log fire) in the hotel restaurant where the food is tasty and authentic, cooked using locally sourced ingredients and served by welcoming and friendly staff who paid attention to the smallest of details and would go out of their way to please. The beauty of the Caravan Serai is that it resists the “designer” riad style and remains distinctly traditional with its unique charm and discreet romantic air. We were happy to return to this wonderful little oasis after an exciting day in the hustle and bustle of the city centre. Don’t forget to take full advantage of the gorgeous marble hammam during your stay. We feel we have had a truly Moroccan experience and will, most certainly, be returning. Thank you.
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Date of stay: January 2018
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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PRICE RANGE
$81 - $108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caravanserai hotel marrakech, caravanserai marrakech
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
17
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Frequently Asked Questions about Caravanserai
Which popular attractions are close to Caravanserai?
Nearby attractions include Jardin Majorelle (4.2 miles), Medina of Marrakesh (4.4 miles), and One Life Trips - Marrakech (4.7 miles).
What are some of the property amenities at Caravanserai?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Caravanserai?
Top room amenities include air conditioning, a flat screen TV, and a pool view.
What food & drink options are available at Caravanserai?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Caravanserai?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Caravanserai?
Conveniently located restaurants include Lao Marrakech, Poka, and Pointbar.
Are there opportunities to exercise at Caravanserai?
Yes, guests have access to a pool during their stay.
Does Caravanserai have an airport shuttle?
Yes, Caravanserai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Caravanserai have airport transportation?
Yes, Caravanserai offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Caravanserai?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Caravanserai?
Many travelers enjoy visiting Medina of Marrakesh (4.4 miles), Aromatimri (4.9 miles), and Le Domaine Du Retro (3.0 miles).