Palais Aziza & Spa
Mejjat 3/38 Cercle Ennakhil, Commune J’Nanate, Marrakech 40000 Morocco
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About
#351 of 2,273 hotels in Marrakech
Location
4.5
Cleanliness
4.9
Service
4.8
Value
4.4
Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech's palm Grove "La Palmeraie," it is an elegant and serene haven of luxury and simplicity. This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Banquet room
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast in the room
Poolside bar
Shuttle bus service
Car hire
Meeting rooms
Spa
Foot massage
Full body massage
Hammam
Massage
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, French, Arabic
Location
Mejjat 3/38 Cercle Ennakhil, Commune J’Nanate, Marrakech 40000 Morocco
Palais Aziza & Spa
Getting there
Menara Airport
5.8 mi•
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+1
Loved it. Quiet, great suite, lovely grounds. WiFi wasn’t good and the food is pricey but overall we had a great time. Wasn’t full but that was a bonus. Small niggles only and you get those everywhere.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from PalaisAzizaSpa, Public Relations Manager at Palais Aziza & Spa
Responded Apr 16, 2020
Thank you Philip for leaving a review and adding those beautiful photos! We are happy you enjoyed your suite and our boutique hotel. Please come back to visit us soon again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We wanted to escape the horrid UK Winter for a bit, but didn't want to be too long on a plane. Marrakech offered a solution. Ten days at this hotel with its spa seemed the best option and we made a very good choice. We had a very good stay. A few things stopped it being 'excellent' and I'll list those in due course, but first, the positives - of which there are many: - The hotel is quite small and set in very lush gardens. The pools are central to the communal areas. While we were there one was heated (apart from the final two days for some reason), the other - bigger pool - was not. A very charming and efficient chap is on hand to ensure that you have a lounger where you want it with plentiful supply of fresh towels - and drinks delivered to you as required (charged to your account) - The gardens are worthy of mention in themselves. Beautiful lush greenery with peacocks strutting round and of course, wild cats (it is Marrakech after all - the staff insist that you do not feed them as they claim to do so. They seemed to be well fed and in reasonable health). - We had one of the villas. A big double bed, two basin bathroom, big bath tub, walk in shower...all good. Very quiet. You might be woken by the peacocks running across your roof in the morning but isn't that rather special? And the peacocks and cats do come into your private little garden. Again, I appreciated that. - Tea and coffee facilities, mini bar and bottled water are provided in the villa. Lots of storage space, towels changed daily (if required). Housekeeping were excellent. - The on-site restaurant offers a broad menu of local and international dishes and will prepare meals off menu too. The quality was consistently excellent. Breakfast is buffet style with eggs cooked to order (and excellent omelettes). The orange juice is genuinely freshly squeezed. - We visited the spa for a massage. It's beautifully designed. I would suggest that you need to be very clear what it is you want. It is an advantage to speak French (or Arabic) as English was difficult for the lady I spoke to. A few niggles: - I suspect that at no time was the hotel more than a quarter full while we were there. perhaps this meant they operated on less than full staff. We observed, therefore, that s erratic. We arrived and reception desk was not staffed. We walked around for 5 minutes and eventually someone spotted us and came to greet us. He apologised, saying he was helping someone at the pool. - The decor of the villa is authentic, not designer. If you're looking for 'high end chic' you need to look elsewhere. A few maintenance issues showed some greater care is needed: a door to the wardrobe couldn't close properly because of a broken handle, a tile on the sunken bath was loose, the mattress felt a bit saggy. - Eating in the restaurant is a very good option (you're a good taxi ride from the city itself). However, service can be slow to the point of farce. It can easily take three hours to eat a three course meal! Fine if you're not in a rush but it's a commitment to give your entire evening just to sitting there waiting for food to arrive. Wine is readily available but eye wateringly expensive for modest labels (nothing below £40 a bottle). - There's a rather curt message in your room when you arrive saying that the first two coffee pods are free but anything after that has to be paid for. Two tea sachets. A bit on the mean side for a so-called five star establishment! - The pool that had been heated for the first days of our stay was suddenly stone cold for the final two. Not one person got in as a result. Deliberate policy? Maintenance issue? Who knows. Nobody communicated anything to us and nobody seemed to know. - There was maintenance work going on inside the main hotel which caused serious irritation while we were trying to relax by the pool. One day it was to change all the pictures in the dining area - drilling and banging for the best part of a whole day. The second day there was hammering and what sounded like bricks being knocked out which started shortly after we sat down at the pool. I complained and was assured it would stop. When it didn't, I spoke to the manager. It did stop but it started again on our final day. That's not good enough. No apology was received, nor any explanation. That's not good enough. - The final insult was on the last night one of the waiters asked if we had enjoyed our stay and then asked if we wanted to make an additional payment for service. Answer? Not really - especially when we have been told that there is a service charge on all transactions and anyway, the food taking three hours when the restaurant never had more than a few tables occupied seemed a bit of a cheek! - wifi was fine in the villa but worse than useless in the communal areas and by the pool. In conclusion, this is probably a 4* rather than a 5* hotel. I make allowances for it being Morocco rather than Europe, but even so - it needs to up its game if it is truly to claim to be top end.…
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Date of stay: February 2020
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from PalaisAzizaSpa, Public Relations Manager at Palais Aziza & Spa
Responded Apr 19, 2020
Dear David, thank you so much for taking the time to write a review! We are thrilled you had a very good stay here at Palais Aziza and we are pleased you feel you made a very good choice staying with us! Thank you also for all your input, we always strive to deliver the optimal holiday experience for our guests so your feedback is appreciated. We do hope to see you back with us next time you visit Marrakech!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What a lovely place if you are looking for some nice quite days. The Hotel has a fantastic garden and lots of peacocks walking around. The room we had was very well equipped and had a fireplace. The decoration is all very marrokan, but I guess that's what you want when yo go traveling there. A place I would love to come back to one day.
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Date of stay: December 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from PalaisAzizaSpa, Public Relations Manager at Palais Aziza & Spa
Responded Feb 1, 2020
Thank you for visiting us and leaving this review! We are happy you had a nice stay at Palais Aziza & Spa. Welcome back soon again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We Spent 1 Week at Palais Aziza at the Palmeraie of Marrakesh. The location is quiet but the Shuttle by the Hotel drives to the city twices a day for free (and on request for a fee). The Hotel is very beautyful in a Morocan Palais Style centered around two pools. The Food in the Restaurant was good, a Bit pricey and on a high european Level. Most of the staff in General is friendly and helpful (especially the drivers and the waiters), some are indifferent. BUT: It does Not have a 5-Star Level. This is in our opinion due 4 to things. 1. The absolutely incompetent, untrained and slowly (but friendly) front Desk/ reception. Some examples: ordered breakfast Box was not prepared, safety deposit on Credit card (600€) would have nearly been forgotten to annulate and was only found By luck several hours After Final payment and minutes before our departure to the Airport. 2. The Homepage does Not reflect the actual offers. E.g. Vip tickets for the jardín Majorelle are no longer available through the Hotel and Would have Been aranged if possible just in the Morning of the Visit (no Planing ahead). The Front desk reacted with nothing but a smile, no apologies. 3. The room equipment was to some extent the worst we had ever. There is a major misplacement of power outlets in the Superior Room we Stayed in. The sockets were not easily accessible and the only possibilty to plug in the hair dryer near to a mirror was to crawl under the sink approximatley 1 meter. Believe me you don’t Want to have a look under the sink. All this resulted in the Hair dryer cable beeing very Short and imposible to dry your Hair if you are taller than 1,6m. Reaction from the front Desk: a smile. The whole light in the room was steerable By only one side of the bed. The light was too dark, reading impossible. Telefon calls to the reception were blocked- reaction By the Front Desk: a smile. 4. We do Love animals but please don’t allow cats and free flying birds in a restaurant. This is a Bad combination and both at some Point sat (literally) on the breakfast chairs, tables and bread on the buffet. All in all we expect more from a Five Star Hotel. …
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from PalaisAzizaSpa, Public Relations Manager at Palais Aziza & Spa
Responded Feb 23, 2020
Thank you for staying with us and leaving a review of your stay. We are pleased you think Palais Aziza and Spa is beautiful and that you enjoyed the food and the pools. We are also glad to hear that you were happy with the service from our staff. Though we are sorry to that had some issues with some of the details. The deposit on your credit card is always released upon checkout, it's routine so you shouldn't have worried. The offers on the website are accurate but the conditions for the VIP tickets to the Majorelle Garden has changed slightly, we are sorry about that. We are also sorry that you didn't find a socket for the hair dryer closer to the mirror. We do provide extra reading lights on request, we also provide extension cord cables on request. As you know, we are amidst a vast palm oasis and ‘wildlife’ is sometimes closer than we wish for and walk or fly in from neighboring surroundings. We strive to keep the number of “visiting” cats and birds at bay with sometimes more or less success, we do apologise for the inconvenice. Apart from these concerns we do hope you had a lovely visit with us and we would be happy to welcome you back next time you come to Marrakech.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were a group of 9 people and booked 3 of their Pavillons in the garden (we stayed 7 nights over New Year’s Eve 2019/2020) When we arrived at around 4.30pm one of the Pavillons was not cleaned yet and we had to wait for another hour. 2 of the Pavillons had no WiFi even though we told them several times to fix the WiFi but during the whole stay of 7 days they were not able to fix it. Even at the pool and in the main areas the WiFi is really bad. We wanted to check out the gym but the told us that the equipment is not there yet and the gym not open (see pictures) On the first evening when we wanted to get ready for the evening there was no hot water in the room. The same was on the following morning. Also the rooms and especially the bathroom was really cold and we had to order an additional heater for the bathroom (see pictures) which is unbelievable for a 5 star hotel. We went to dinner at 7.30 in the hotel as we had childrens with us (age 8-10). We had to wait 1 1/2 hours until the kids were served with some french fries. and a burger. Again horrible service! Then we had dinner on New Years evening in the hotel which was priced at 2500dhs (250€) per person without drinks. The food was ok but nothing great. The desert was served 5 minutes before midnight!!! How is that possible when dinner started at 7.30pm??? Also we ordered white wine for the evening and after the first bottle the wine was empty. We then chose a different white wine which was also empty after the first bottle. On a Saturday evening we went out for dinner and drinks and came back with a taxi to the hotel. We had to wait 20 minutes at around 1am in the morning before the gate because there was no security on duty and we rang the hotel 10 times to open the gate. To summarise, the hotel looks good on photos but the service is the worst you can get and everything is a bit worn down. If you can chose a different hotel as also the prices for drinks und and the dinner are high. DO NOT GO TO THE HOTEL!!!!!! …
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from PalaisAzizaSpa, Public Relations Manager at Palais Aziza & Spa
Responded Feb 23, 2020
We were surprised you left this review from your stay with us. During your visit we did everything to make you happy and we sorted out all the issues you had throughout. We are sorry that the gym was relocated to the caidal tent at this time and that you found the rooms too cold. We did put in extra heaters immediately to fix this. The WiFi should work perfectly all over the hotel but we know that during New Year's it was a bit slower due to heavy traffic. The dinner for New Year's Eve ran smoothly and according to the time plan so we don't know what you mean about serving something too late. We tried to look after you and your every need that night but we were quite shocked that you helped yourselves to a bottle behind our bar. We are frankly sad you didn't appreciate all our efforts and that you were so disappointed that you left this rather unfair review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rest and Relaxation. After our stay in the busy Medina of Marrakesch we anjoyed the wonderful atmosphere in the Palais Aziza. Our Pavillon was well-spaced, nicely decorated and very comfortable. Equipped with a luxurious bathroom facing a litte patio with beatiful flowers and a spacy dressing room that allowed us to range everything easily. Special thanks to Sofiane from the reception who made our stay to a very special one. And not to forget Mohamed "Simo" who always took care for us in the restaurant and on the pool side. We will come back.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from PalaisAzizaSpa, Public Relations Manager at Palais Aziza & Spa
Responded Dec 1, 2019
Dear Liza, thank you so much for your visit and your generous review. We were all very happy to have you with us and we appreciate your nice comments about our staff. Hope to see you soon again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel, good accommodation but a bit rough around the edges and poor customer service. Menu is limited, pool is not heated so cold in October, the kitchens in the villas are not equipped and the appliances work poorly. They take a big deposit on arrival which despite what they say was immediately debited from my card (Revolut). I sent them detailed feedback four times over four weeks following the holiday and very frustratingly this was completely ignored and I received no reply at all. The treatments in the spa are fine but the facility is very basic so free us of the spa which was the offer being advertised the week we went has no real value. Having said all of that it's a nice peaceful hotel with excellent accommodation. It's just let down by poor customer service particularly from the reception desk and the manager.…
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Aziza Palais and Spa We had booked through BA in the UK 2 days earlier and had selected a Pavillion Room which is a separate villa, there was much confusion on arrival as they didn’t seem to have details of the room selection and we stayed in a junior suite for the first night. This was more than lovely and we would have been happy to have remained there. The front desk manager very kindly organised complimentary hot oil massages in the Spa to compensate, these were very nice. Both pools were too cold to swim in. Great food but when busy it’s understaffed though when its quiet food can still take an age. Waiter was very grumpy on our arrival night, seemingly as we hadn’t booked. He was under pressure and stressed but charming for the rest of our stay. Great barman Hassan, cocktails great Alcohol pricey but similar to 5* hotels in other parts of the world. Breakfast buffet was very good plus eggs cooked to order. Free hotel Shuttle at 10 every morning was very useful. This is not comparable to a 5 star hotel in say Dubai but certainly better than a 4 star hotel in many places. A lovely property and very comfortable. It is a pity that it doesn’t have the efficiency essential to give the continuous high service levels you might be expecting as it is is promoted and priced as a five star hotel. Best to manage one’s expectations in advance - it does have very nice willing staff but things are sometimes quite haphazard. If there was a good deal available I would certainly return.…
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
A haven from the madness of the Medina. Very chilled atmosphere, with really friendly and helpful staff. Shuttles into town and excursions if you want them - great place to spend an afternoon in the sun/shade after a morning of sightseeing. Plus peacocks. And fabulous food, albeit at UK restaurant prices (alcohol available but expensive).
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Date of stay: October 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from PalaisAzizaSpa, Public Relations Manager at Palais Aziza & Spa
Responded Oct 22, 2019
Dear Clare, thank you so much for taking time to leave your generous review! We were happy that you enjoyed your stay here with us and we hope to see you sometime soon again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed last week after booking at short notice. Were upgraded on arrival but the suite felt like it hadn't been used in a while and was oversized for 2 people. After the first day the shower ran cold for two mornings and one evening before being resolved. Not what you need to deal with in a decent hotel and no compensation offered. The room was equipped with a Nespresso machine but supplies weren't replaced, regardless of asking, and neither were toiletries. We were taking a few days break to relax in a comfortable hotel and would have expected these details to be taken care of without our input. We didn't have the energy to persist! This hotel could make more effort.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Room Tip: Ground floor poolside
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from PalaisAzizaSpa, Public Relations Manager at Palais Aziza & Spa
Responded Oct 29, 2019
Dear Janice, thank you for taking time to leave your review. To respond to your comments we would like to say our standard is that housekeeping prepares and sets up the room for each arrival. The room is then scented with orange blossom we place some flower decoration. We always offer 3 Nespresso capsules per room per day, replenished daily. Each pavilion and villa has an independent solar panel and water boiler. Depending on the outdoor temperature it might take a little moment until the water turns hot. If there has been a technical problem our team on site is usually at hand to fix and repair any default rapidly should need arise. We are sorry for any inconvenience caused. We would have preferred to learn of these issues from you on the spot to allow us to improve your experience with us. Should you decide to give us a chance to earn back your trust, we assure you that you will have a great stay here at Palais Aziza & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
28
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Frequently Asked Questions about Palais Aziza & Spa
Which popular attractions are close to Palais Aziza & Spa?
Nearby attractions include Bahia Palace (3.0 miles), Jardin Majorelle (2.7 miles), and Medina of Marrakesh (2.3 miles).
What are some of the property amenities at Palais Aziza & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palais Aziza & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palais Aziza & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Palais Aziza & Spa?
Conveniently located restaurants include Medina Burger, Terrasses Des Arts, and Poka.
Are there opportunities to exercise at Palais Aziza & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Palais Aziza & Spa have an airport shuttle?
Yes, Palais Aziza & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Palais Aziza & Spa have airport transportation?
Yes, Palais Aziza & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palais Aziza & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Palais Aziza & Spa offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.