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Riad Kaiss

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#189 of 1,171 B&Bs / Inns in Marrakech
Certificate of Excellence
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200 Reviews from our TripAdvisor Community

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Showing 157: English reviews
London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 29, 2012

I can't imagine a more beautiful or charming place to stay in Marrakech. The riad is an oasis of calm amid the busy streets of the Medina. All the staff were excellent, especially Hayat, and made our stay really memorable. We enjoyed the fabulous breakfasts on the roof terrace, overlooking the city rooftops with views of the Atlas Mountains, and... More 

Helpful?
2 Thank 576Emma
Management_234, Manager at Riad Kaiss, responded to this review

Thank you for sharing your thoughts about your wonderful stay at Riad Kaiss. We hope to see you again soon. More 

London, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 19, 2012 via mobile

Set in the Medina, the Riad is a delightful oasis of calm within the chaos outside. Without doubt, the staff are the crux of the Riad - friendly and polite. Corporate the Riad is not! It's traditional elegance hides a tired old lady. I chose the Riad because its claim of wifi - (I need to have access to work)... More 

Helpful?
1 Thank Kevin R
Management_234, Manager at Riad Kaiss, responded to this review

Thank you for taking the time to review the hotel. Yes, during your stay we experienced general problems with both the wi-fi and the telephone system due to work and service degradation from Maroc Telecom, the local telephone company. We provided a USB key to provide temporary wi-fi service. We appreciate your comments about the taxi service as it brings... More 

Calgary
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 18, 2012

Riad Kaiss was beyond exception. Hayat provided attentive, friendly, warm service to our family and made us feel at home. From the minute we arrived until the time we left Hayat made our trip special. We travelled with two young children who were fully integrated into the Riad family. All the staff were wonderful and warm. The cooking classes were... More 

Helpful?
1 Thank CalgaryMom2boys
Management_234, Manager at Riad Kaiss, responded to this review

Thank you for sharing your thoughts about your wonderful stay at Riad Kaiss. We hope to see you again soon. More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 18, 2012

Stunning traditional Riad with beautiful cool courtyard full of tumbling climbing plants and flowers, stunning traditional tiled decoration and furniture. Roof terraces with small pool and views over the city to the mountains beyond. The staff are very friendly and helpful. If you are looking for a corporate style hotel look else were, If you are looking for a true... More 

Helpful?
1 Thank clare s
Hong Kong, null, Hong Kong
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 16, 2012

This riad is very worn out and no maintenance at all! Bad lights in the rooms and even have no light at their main door. We asked the staff to repair a light bulb on our terrace and it is never happened. Our bathtub has water leakage during shower. Their countyard and our terrace have full of weeds that they... More 

Helpful?
2 Thank Freemotion123
Management_234, Manager at Riad Kaiss, responded to this review

We are naturally saddened by this review as we do not feel it reflects the efforts of our staff or our management to make sure that every guest is well looked after. We have written to this guest both via this forum and via email for further clarification as they were very positive to us when they were with us,... More 

Munich, Germany
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 8, 2012

I was a long time ago at Riad Kaiss but anyway wanted to write about it because it was so special! The service was amazing and the stuff was very helpful. The rooms are very nice decorated and comfortable! The tea time is amazing. Located in the center of Marrakech, is a big contrast once you enter this paradise in... More 

Helpful?
Thank giovana l
Tampa, Fl
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 25, 2012 via mobile

From the reservation, to the transportation , to the hotel services, we were overly impressed with the attention to detail and customer service from Owner, Eben, and his staff, especially Hayat and Hajiba. Rarely are expectations met, much less exceeded, but Riad Kaiss did just that. They negotiated a fair rate and booked our car and driver from Tangier, met... More 

Helpful?
Thank Marvin_Tampa
London, United Kingdom
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 15, 2012 via mobile

Four of us stayed here recently. Our welcome was very warm from Hayat - thank you! Hayat and the rest of the staff made our stay very comfortable and could not do enough for us. We treated the riad as our own home! The team were very helpful with making reservations for us and negotiating on our behalf. Breakfast in... More 

Helpful?
Thank Shinx
Zurich, Switzerland
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 19, 2012

We stayed at the lovely Riad Kaiss for one night in between our flight and our next stop at the Atlas Mountains. If you arrive by car, it is best reached from a small square at the end of Avenue Hommane Al Faouaki along Rue Riad Zitoun el Kdim through the Souks. There are ample of porters stationed at the... More 

Helpful?
3 Thank missliberty8
Management_234, Manager at Riad Kaiss, responded to this review

Thank you for taking the time to share your views with this forum. More 

Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 1, 2012

We stayed at this property back in November and spent four fabulous days at this Riad. We came to experience a very friendly and helpful staff but only learned their focus on customer service once already back in Germany. We did buy a carpet on the local market to be shipped to Germany what turned out to be a nightmare.... More 

Helpful?
3 Thank Chris S
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Once the harem of the Favourite, Riad Kaiss is one of Marrakech's grandest traditional riads and boutique hotels. Located steps from the Djema el Fnaa on a quiet side street, 9 luxurious bedrooms and suites, spa, hammam, restaurant, cooking classes, chauffeur. ... more   less 

Additional Information about Riad Kaiss

Address: 65 Derb Jdid | Riad Zitoun Kedim, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $214 - $965 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Riad Kaiss 5*
Number of rooms: 9
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Also Known As:
Riad Kaiss Hotel Marrakech
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