Les Jardins de la Medina
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Derb Chtouka, 21 Kasbah de Marrakech, Marrakech 40000 Morocco
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Travel safe during COVID-19
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What you can expect during your stay
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
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Updated 10/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#143 of 738 in Marrakech
Location
4.5
Cleanliness
4.8
Service
4.7
Value
4.4
Travelers' Choice
Charming hotel and tasteful restaurant, Les jardins de la Medina benefits from the luxuriance of an exceptional 3000 m² garden in the heart Kasbah of Marrakesh, not far from souks and from historic monuments such as Djemaa Lefna ... In this historic house, the WiFi is free in the rooms as well as in the overall hotel; the breakfast and the smile of the staff are included too!
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Babysitting
Highchairs available
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Yoga classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Fireplace
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
On-demand movies
iPod docking station
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Historic Hotel
Languages Spoken
English, French, Arabic
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
14Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
Derb Chtouka, 21 Kasbah de Marrakech, Marrakech 40000 Morocco
Getting there
Rental CarsSee rental cars from $23/day
2081Reviews41Q+A100Room tips
Reviews
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Property is beautiful and peaceful, spa is good, room is clean and we had a nice fireplace in the room, that was arranged with wood upon request. Reservation team responded in a timely manner, which was also appreciated. With this said, service in the restaurant and front desk is very poor and a huge let down for the hotel. The only person, that I would highlight, is the lady server in the restaurant, which was polite, smiling and accommodating. And it ends here. Everyone else either only care about elder guests, to get more money from them, or they do not speak sufficient English, or they do not know, how to do their job or just do not care and you have to figure out things by yourself. Concierge help non existent and no one was able to assist in our request to check with the requirements to board a plane back home, so we had to do it by ourselves. Only thing they can do, is to call for you a taxi (which than charges you more than concierge said it would be - we already expected this). No personalized serviced. I had a birthday while staying there and not a single gesture was extended, even though I mentioned in advance, that we are coming to stay there due to that. My wife actually had to ask a spa team if a small cake can be arranged. But small gesture in the room, forget about it. Early breakfast on departure: we requested in advance, what we would like to get and at what time, since we had to leave hotel before breakfast started. Breakfast was prepared later as requested and only with a glass of orange juice, coffee, one croissant, one pain au chocolate and one yoghurt per person even though on the form you get also cereals, bread, fruits. This was not done. No bread basket, no jam, no honey, nothing and we had to wait almost 30 minutes after requested time. Not how you want a guest to leave the property. Dinned twice for dinner: manager is there speaking with only older guests, we were completely ignored, not even hello or eye contact. Server brought the food and even though it was correct order, while removing the cover of the food, he mentioned different order and while we tried to open the cover to see, what is there, he was pushing the cover back down. Seriously? After we saw, that it was correct order, he turned it into a joke. Excuse me? We had glasses for wine and water pre-arranged on the desk, but when we ordered beer, they brought additional two glasses, so we ended up with 6 big glasses on a small table and no one bothered to remove the empty glasses, so there was almost not enough space for food. No one bothers to offer another round of drinks or remove empty bottles or to offer additional bottle of water. We used the fireplace and housekeeping did not bother to remove the ashes the next day while cleaning the room. We booked the couples treatment in spa, but for the message part, we were in different rooms. This is than not a couples treatment. Wifi did not work on the balcony of the room. Overall disappointed and would not recommend. There are much better cheaper options with far more superior and personalized service around Marrakech.…
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Date of stay: March 2022Trip type: Traveled
Room Tip: Taxis will charge you more as the reception will say
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Helpful
Response from Amina Benhammou, Directeur général at Les Jardins de la Medina
Responded 1 week ago
Thank you for taking the time to express your feelings on this page. Each comment has a great importance, so we do answer all of them. Firstly, I would like to thank you very much for your appreciation of our beautiful, comfortable and well maintained property, as well as the efficiency of our team at the Booking desk. I regret however sincerely that we haven't fulfilled all your expectations. A criticism is always welcomed when it is constructive and based on facts and we give our consideration to all of them. In this house, hospitality isn't a meaningless word and your angry comments touched me deeply. I can assure you that we don't spare any effort to offer our customers a quality of service we are proud of. This being said, after investigation I consider that all dutiess were done properly. As you probably know, the comments published about us on all rating platforms, show the appreciationj and the satisfaction of thousands of people over the years. May I also mention that, in view of your Birthday, we offered you a free upgrade... Next time, please don't hesitate to express your sentiments during your stay so that you can allow the Management to do what is necessary to meet your expectations... Thank you!
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Loved the hotel and the staff were very good, could not do enough to help. Hotel on the edge of the Medina which meant 20 minute plus walk to the large square or around £5 or less each way taxi, our preferred option.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Amina Benhammou, General Manager at Les Jardins de la Medina
Responded 2 weeks ago
Your appreciation of our authentic riad touched us deeply, thank you! This house is conceived for pleasure and well-being, so close and so far away from the hustle and bustle of the Médina. A big Thank you for the useful tips to your fellows travelers, It has been an honour and a privilege for our teams to look after you, your return to Les Jardins de la Médina will be our best reward. See you again soon!
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Beautiful Riad in the heart of Marrakech. Amazing interiors and hospitality of the staff. The food served in the restaurant in riad was truly great and exceptional. the location is perfect. highly recommended
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Amina Benhammou, General Manager at Les Jardins de la Medina
Responded 2 weeks ago
Many thanks Stéphanie for a laudatory comment! There is nothing more to add to your complimentary description of our beautiful and secluded place so close to the old city. I can't ignore of course, your beautiful comments on the dishes offered in our restaurant. Our Cheffe Sanaa is creating daily dishes mixing original moroccan and mediterranean flavours. Her cuisine combining pleasure and nutrition, has made this place, one of the best tables in town. It has been a pleasure and an honour to look after you. Your warm recommendation has touched our heart and is the best reward for our daily work. Thank you so much Stéphanie and see you soon!
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This is a fantastic centrally located 5 star boutique hotel we visited in April during ramadan .All the staff were very helpful and friendly . Great to have a beautiful garden and pool to come back to after the heat and chaos of the Marrakech medina.We also used the spa for massages and nails which were all very good . You can walk everywhere from here . Arrived here during ramadam so in the evening everything shuts down from 7-7.30pm so make sure you book your resturants to work round this .Ideal weather not to hot .The breakfast was fantastic something for everyone and nothing was to much trouble . We ate in the resturant on the first night which wasnt as good as it could of been , we had the mixed salad starter which was a bad example of this course compared to all the other mixed salad starters we had , it was good service though but we do feel it could be improved and would be great to improve that so you could just come back from a busy day in the Medina and have a good authentic moroccan meal.We would definitley come back to this hotel and would recommend this well situated establishment . …
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Amina Benhammou, General Manager at Les Jardins de la Medina
Responded 2 weeks ago
Dear Julia, thank you for a laudatory comment and for taking the time to share your memorable experience with the Tripadvisor community. I'm glad you have enjoyed the exotic charm of this 19th century house nested in an oasis of luxurious greenery. I'm sincerely sorry however that the food we served you, didn't meet your expectations. Les Jardins de la Médina's restaurant is usually considered one of the best restaurants in the city. Our Cheffe Sanaa offers a particularly inventive menu with dishes prepared daily with fresh produce of the region. But cooking is not an exact science and I can admit that we cannot please everyone or that a weakness can occur. Please give us a second chance,I will make sure that your next visit to our restaurant will be happy and beyond reproach. We are very touched and honoured by your kind recommendation and your will to come back, thank you Julia. Your return to this house will be our utmost reward. This is your home, come back soon!
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This is our third night at this hotel. The garden is beautiful with lush greens and turtles. Rooms surround the garden. We have one of the junior suites which has its own little patio with chaises and chairs. The room is clean and has all the modern conveniences. Each evening someone comes to spray fragrance of your choice on your pillows. They supply 2 large bottles of water each day which you will need every drop of because it is very dry here. I wish I brought some saline nasal sprays!! Alfresco Breakfast buffet isn’t lavish but very nice. You can order eggs and specialty coffees.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Amina Benhammou, General Manager at Les Jardins de la Medina
Responded 2 weeks ago
Dear friends, I thank you very much for this nice comment and for taking the time to share your experience with the Tripadvisor community. I'm delighted you have enjoyed the peaceful beauty of our retreat, minutes of walk to the main touristic places. The satisfaction of our guests is a constant and very high consideration, thank you for your appreciation. We hope to have the pleasure and the honour to welcome you again. See you soon!
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We arrived at a small door in a red wall on a narrow road in the Medina of Marrakech and were told by the driver 'you are here', which was a bit of a surprise. But walking through that door it was like going in to Narnia. We found the most beautiful and tranquil gardens and a truly fantastic hotel. The welcome included mint tea, pastries, olives and nuts and we were given the choice of three scents that were to be sprayed on our pillows at night. The staff could not have been more friendly and attentive. The bedroom was amazing with the biggest bed ever. Rose petals were always in abundance when the room was cleaned; robes were free for use as was a wicker carrier bag containing straws hats for use around the pool or on the roof top. The food was excellent too. We would thoroughly recommend having a Hamman at the hotel's spa on day one. The staff and quality of the massages were brilliant. I cannot recommend this hotel enough to those who want a peaceful retreat away from the hubbub of the city....…
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: All rooms appeared to be of the highest quality
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2 Helpful votes
Helpful
Response from Chantal Roger, Guest Services / Front Office at Les Jardins de la Medina
Responded 2 weeks ago
Thank you for the lovely words of a great compliment. What can I add to this comment worthy of a storyteller, comparing us to the magical world of Narnia ! We want our hospitality to reflect the beauty and the authenticity of this place. Thank you also for sharing with the Tripadvisor community your delicious moment in our Spa, without forgetting the enjoyment of a convivial meal. Our staff and myself have had the pleasure to look after you. You are here at home, come back soon! Amina Benhammou Directrice Générale des Jardins de la Médina.
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I loved my stay at Les Jardins. It was at the end of my visit to Morocco and I couldn't ask for a better place to regroup. Everyone was nice. The grounds are beautiful. The restaurant and spa excellent. I was so glad I stayed here.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Christian Vesin, Directeur général at Les Jardins de la Medina
Responded Apr 7, 2022
We are so grateful you have chosen our Riad to end your holiday trip in our beautiful country! Thank you for the lovely comment which touched my heart. I hope that you will keep these beautiful memories until your next visit to us. This is your home and we can't wait to look after you again. See you soon! Amina Benhammou Directrice des Jardins de la Médina
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+1
If you are expecting a fancy hotel with the latest gadgets or design, you may wish to consider other addresses in the Palmeraie or Hivernage. Here however the garden offers a historical oasis in the South of the Medina. If its walls could talk, some guests names would sound familiar. Professional and well trained staff where nothing is too much trouble. Comfortable and well appointed rooms I recommend you opt for those with a private roof terrace and shower to benefit from the beautiful view over the expansive gardens. A good restaurant with a high standard of French/Moroccan cuisine, delicious a la carte breakfast served in your choice of the room, or restaurant, a great size swimming pool which beats any Riad plunge pool. We did not try the spa during our stay but there is plenty of choice for weary travellers, Overall a great choice and oasis of calm in the hectic Medina which I highly recommend !…
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Date of stay: September 2021
2 Helpful votes
Helpful
Response from Christian Vesin, Directeur général at Les Jardins de la Medina
Responded Apr 7, 2022
Dear Fabrice, many, many thanks for a "fantastic" comment! There is nothing more to add to your superb description of the authentic and unique house that welcomed you. I'm delighted you have enjoyed your comfortable and roomy accommodation, the view on our exotic gardens and its living creatures and the heated pool. But, it's also pleasing to end the day with a good meal in our restaurant. Our Cheffe Sana welcomes you in a warm and friendly way in an elegant and traditional setting; Her cuisine is original, generous, creative and is prepared with fresh, local produce. It has been a pleasure and an honour to look after you, Your recommendation rewards the efforts we put daily in our work. Thank you and see you soon! Amina Benhammou Directrice des Jardins de la Médina
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+1
Lovely hotel we visited for my birthday with my brother and his wife. Staff were attentive and friendly. Nothing was too much trouble. Got there and we had booked a garden room my brother had a solarium room with its own balcony and I liked their room so we asked if we could upgrade as more expensive. Staff upgraded us with no trouble at all and did this for free. We were blown away by this kind gesture and was the cherry on the cake as upgraded room was fabulous. Pool is fantastic the staff are 100% courteous the gardener we met outside helped us find a local artisan shop. Waiters were great as 9pm curfew we had drinks every night on our private balcony and brought us ice buckets every night with nibbles ( crisps olives and nuts). One of the best hotels we’ve stayed at. Five * can’t wait to come back from Jackie Chris Anth and Marion…
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Date of stay: September 2021Trip type: Traveled
Room Tip: Don’t let anyone show you the way unless you know them as will want money. Whatever price your...
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Helpful
Response from Christian Vesin, Directeur général at Les Jardins de la Medina
Responded Apr 8, 2022
Dear Jackie, thank you for taking the time to write such a complimentary comment. There is nothing to add but the gratitude of all of us at Les Jardins de la Médina for sharing your experience with us and the Tripadvisor community. I'm delighted you have enjoyed your rooms, our beautiful exotic gardens peaceful and romantic and above all, the attentions of our staff who took great pleasure looking after the four of you. We always see as a privilege to share some special occasion with our guests. Your will to come back honours us immensely and it's giving a meaning to our efforts to make your stay a happy and memorable one. i,Thank you Jackie, Chris, Anth and Marion, see you soon! Amina Benhammou Directrice Les Jardins de la Médina
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My husband and I were using a voucher we had from last spring. We had a lovely stay and would have enjoyed it more, if we didn't have to work the next day. The food was absolutely delicious. The chef did a really great job of incorporating non-Moroccan dishes with local food. We also had a massage at the spa and it was equally as wonderful.
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Date of stay: November 2020
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Christian Vesin, Directeur général at Les Jardins de la Medina
Responded Apr 8, 2022
Thank you for the lovely words of a great compliment. I'm happy that you have enjoyed Les Jardins de la Médina for its exotic gardens, the spa on the terrace overlooking the Atlas and the traditional and unique ambiance of our restaurant. Your relaxation and well-being are our greatest reward. We hope to see you again!
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PRICE RANGE
$174 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
les jardins de la medina hotel marrakech, jardins de la medina
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
36
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Claim Your Listing Frequently Asked Questions about Les Jardins de la Medina
Which popular attractions are close to Les Jardins de la Medina?
Nearby attractions include Saadian Tombs (0.3 miles), Complexe d'Artisanat (0.3 miles), and Kasbah Mosque (0.1 miles).
What are some of the property amenities at Les Jardins de la Medina?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Les Jardins de la Medina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Les Jardins de la Medina?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Les Jardins de la Medina?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Les Jardins de la Medina?
Conveniently located restaurants include Le Medina Privilege Riad & Spa Restaurant, Le Makassar, and Les Jardins de la Medina.
Are there opportunities to exercise at Les Jardins de la Medina?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does Les Jardins de la Medina have airport transportation?
Yes, Les Jardins de la Medina offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Les Jardins de la Medina?
Yes, dry cleaning and laundry service are offered to guests.
Does Les Jardins de la Medina offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.
Which languages are spoken by the staff at Les Jardins de la Medina?
The staff speaks multiple languages, including English, French, and Arabic.