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Le Meridien N'Fis

Traveler (1201)
Room & Suite (445)
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#280 of 563 hotels in Marrakech
Le Méridien N'Fis is a handsome hotel located in the heart of the Minera residential district in Marrakech, Morocco.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Evening entertainment
Airport transportation
Paid wifi
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Poolside bar
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Private balcony
Room service
Flatscreen TV
Good to know
Park View
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I stayed at the Meridien N’Fis on 12-15 July 2019. Overall experience was good but still wanted to write this review as I stayed at many Marriott hotels and really feel that this one is not worth its 5 stars and certainly not following the standards of the Marriott. As I want to give justice to the hotel, I also put what I think is positive first. Positive - Very good location. The hotel is just opposite the Menara Mall allowing you to shop and dine - Availability of taxis outside of the hotel - Carparking facilities within the property - Very friendly personnel especially at the reception - Smooth check-in experience - Nice lobby - Beautiful gardens Negative - Rooms look really old and need serious refurbishment. I heard from the staff that helft of the rooms are unavailable as they are in the process of doing some renovation work - Internet connection is really poor in the rooms. Each time I had to go to the lobby to return ly emails - When I stay as a guest in a 5 star hotel, I like to feel the luxury service. Most of the 5 star hotels I stayed in had all the amenities I had hoped to find in a hotel and more. Minibar only includes water and soft drinks. No crisps, nuts, chocolate,.. It was a pity not to have coffee and tea making facilities in the rooms which we commonly find in three star hotels. Basically a guest should be able to get everything they can from a lower category hotel and beyond. When I get a boiler, coffee and tea in a Holiday Inn Express, I am surprised not to have it in a 5 star hotel, Marriott chain. - Breakast selection is acceptable however we did not feel the food was fresh: juices and fruit platters were not being kept at the right temperature. Once we made a remark, the staff said that this hotel is always audited and that they strictly follow the Marriott Standards - There was a very bad smell in my toilets every day
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Stayed in the Le Meridien Hotel during the period 8th to 12th July. Marrakesh is an interesting place to visit, but, on out last night we were robbed as we walked back from the market to our hotel. A motorbike came racing towards myself and my wife, on the pavement, the bike swerved next to my wife grabbed her hand bag and ripped the bag off her shoulder. We were shocked by this incident and it ruined our holiday. We will never return to Marrakesh. As for the hotel, it was good, we had a great room over looking the pool. The pool area was great as was the food and the staff.
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My wife and I stayed here for a small getaway, continuing our Honey moon. The hotel itself is incredibly beautiful and the swimming pool amazingly cool in the hot weather. The breakfast buffet is one of the highlights of this property as it overlooks a beautiful garden. During our stay, one of the waiters named Jamal went above and beyond to take care of us and make us feel so special and welcome. He really deserves a promotion as his service is excellent. As a Marriott Bonvoy platinum member, I was also upgraded to the executive suite (336) overlooking the pool and our house cleaner was incredibly kind went above any beyond in her kindness. I definitely recommend this hotel to those who are looking to come and also want to give a shout out to Jamal (thank you) and our room cleaner who took such good care of us!
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After having a bad experience in Riyaad yamsara me & my sister decided to book a 5* star hotel. So we booked in to Le maridien Nfis. As soon we came in the hotel customer service was so poor only one check in point was working . Lots of people were waiting to check in. Here comes our turn . I filled all our details & try to make a payment. We were so tired cos of early flight & hectic day . It took me little time to find my card . Checking guy was so rude with me & told me to move aside. I managed to get my card & check in with heavy heart that we r staying in 5* this kind of treatment. Security guy took us in our room very basic room no kettle, no iron very basic bed . Thanks god we booked 3 nights only. Next mrng we went for breakfast none of the staff can spk English so many people only two coffee machines r working. Basically u have to stay in que for ur turn . Ask for kettle in room next morning about 10 am & they delivered kettle in the evening after calling three times. U can get these facilities in 3* star why this hotel called 5* cos they got big building with swimming pool. Very disappointed. We didn’t want to ruin our holidays so try to chill out & start looking for another hotel. So guys in Marrakesh be alert before u do ur bookings
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Had several issues and a rather distressing experience for the first couple of days: issues with car pick up, terrible check in with no orientation on breakfast times/WiFi login (not your usual enter hotel room number), air con not working during 41c heat, awful room with stained walls and rugs, chasing for a cot for our baby, awful member of reception who didn’t take our concerns seriously, chasing several times for a fan for the room, chasing for ice over an hour long period, chasing for most things really. There’s a difference between laid back and just rude and sadly it was the latter here. Within 48 hours we were trying to secure a new hotel or flights home. We asked if we would be charged for breakfast if we ordered room service given it was included in our stay and advised just the tray charge, yet asked to sign for 545 MAD (£43!) when we did order. Advised we would not be signing the bill, explaining it should only be the tray charge yet towards the end of our stay I had to advise staff to remove the 545 charge again. Spoke with an interim manager who was very kind to move us to a suite, which we were not expecting. He also provided us with a bottle of champagne and a free 30 min massage. Sadly the massage was the worst I’ve ever experienced (think of someone slapping oil on your body up and down like they are painting a wall). He tried his best to make things better but sadly the damage was already done. Service at the pool and during breakfast was incredibly poor with serious preference given to those who spoke French or Arabic. Service at lunch was great and the staff were wonderful with our baby. The food was also incredibly bland most of the time, which one doesn’t expect in Morroco. The highlight food dish was the grilled chicken which was very tasty. The rest was so bland. We heard many guests complain about the food but unsure how many actually talked to the hotel. In the end, we opted to eat away from the hotel as much as possible. The floor in our room was also rather dirty at times. Given we have an 18 month old baby who isn’t walking yet we could see his knees and hands were black with dirt from the bedroom and living room floor. Only these three members of staff were truly wonderful: Ghizlane Hassan Taofiq The rest need some serious customer service training. Overall the hotel needs a refurb and coaching on what it means to be part of the Marriott group now. I’ve never stayed at a category 2 hotel and sure as heck won’t be again. Truly terrible and I really question a lot of these 5 star reviews!!
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Response from lemeridiennfism, Guest Relations Manager at Le Meridien N'Fis
Responded 4 weeks ago
Dear MrsLShankland, Thank you for choosing to stay at the Le Méridien N'Fis and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any inconvenience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Marrakech. Sincerely,
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$105 - $1,244 (Based on Average Rates for a Standard Room)
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MoroccoMarrakech-Tensift-El Haouz RegionMarrakech
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