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Palmeraie Palace

Traveler (814)
360
Panoramas (6)
Room & Suite (241)

About

#223 of 546 hotels in Marrakech
Location
Cleanliness
Service
Value
Palmeraie Resort's beating heart and flagship, the famous Palmeraie Palace is a hotel featuring traditional Moroccan architecture. Rewarded as Africa's best golf course, the hotel's golf course has won the World Travel Awards for 5 consecutive years (from 2006 to 2010). In 2014, the Palmeraie Palace has received the award as Morocco's Best Golf Hotel by the World Golf Awards. Surrounded by landscaped gardens and swimming pools, within easy reach of many restaurants and other entertainments, Palmeraie Palace is a touristic destination on its own. Just a few minutes away from central Marrakech, this charming hidden oasis is a promise for a refreshing and relaxing stay.
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Property amenities
Pool
Free parking
Room service
Restaurant
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Free High Speed Internet (WiFi)
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Sauna
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Business
1,597Reviews
58Q+A
87Room tips
Traveler rating
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Popular mentions
Far from everything, the hotel has nice rooms, well decorated. A lot of place for sub bath around a large swimming pool. Restaurants of the hotel are not really good. Marocain style is very basic and far from the marocain gastronomy. Asian style not really good. Just the
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Response from T-ELBAHRAOUI, Responsable relations clients at Palmeraie Palace
Responded 1 week ago
Dear Client, Thank you for taking the time to write such a wonderful review following your recent stay with us. It was a pleasure to welcome you at the Palmeraie Palace and we are glad to read that you enjoyed our rooms as well as our large swimming pool area. However, we have taken good note of your remark related to the Moroccan restaurant. We will make sure to share your comments with our restaurant manager for further revision and we apologize if you have experienced any inconsistency in our service. Thank you and looking forward to the pleasure of welcoming you back soon! Sincerely,
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Well, where to start? Firstly this is NOT a 5 star hotel. AC wasn't working, bathroom is old and the shower does not work properly. The furniture on the balcony was so old, we couldn't use it as it was broken and dangerous. Mini bar was empty and they are not generous with the
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Response from T-ELBAHRAOUI, Responsable relations clients at Palmeraie Palace
Responded 1 week ago
Dear Client, Thank you for sharing your feedback following your recent stay with us. It is with deep regret that we read about the unsatisfactory experience you had with us which is not representative at all of our usual quality of service. Please be assured that we have taken note of your comments and proceeded to improve our services immediately. We are terribly sorry for the discomfort you encountered, and we sincerely look forward to the next opportunity to restore your faith in us again. As for the guaranteed payment taken from your credit card, we already checked with our reception desk, and they affirm that it had been canceled a few days after your stay. We do hope we have the pleasure to see you again soon Kind regards,
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Where do I start... 1 - Terrible value for money - Says all inclusive but you can only eat certain items (e.g. eating a hamburger is free but for cheeseburger you have to pay) and drink certain drinks (e.g. Casablanca beer not included) - prices are ridiculous. All inclusive
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Response from T-ELBAHRAOUI, Responsable relations clients at Palmeraie Palace
Responded 1 week ago
Dear Client, First, we would like to thank you for taking the time to share your experience at the Palmeraie Palace. It is only through feedbacks such as yours that we will be able to maintain and improve the service we aim to provide. Although an apology will unfortunately not change the outcome of your experience, we want to express it in all sincerity. We certainly understand the points you mentioned in your comments. We will certainly do our best to avoid such staff shortages in the future and we will enhance our training, including improving communication skills and overall awareness and attentiveness. Nevertheless, we do hope you will give us another opportunity so we can show you what a stay at the Palmeraie palace is all about. Kind regards,
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Coupled with its vast lands, activities and overlapping pools, the Palace resort was once a beautiful place but I believe that this could be enhanced by 1) Better customer service- the reception desk is very slow thus a long queue builds up during check-in and check-out as this
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Response from T-ELBAHRAOUI, Responsable relations clients at Palmeraie Palace
Responded 1 week ago
Dear Client, Thank you for taking the time to share your feedback. We are sorry to read that your experience did not meet your expectations and we would like to apologize for this. We have taken your remarks very seriously and we will take appropriate actions to provide our customers an improved experience However, We do hope that we will have a second chance to welcome you back again Kind regards,
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My sister and I spent 5 nights at this hotel. Our first visit to Marrakech, we were pleased with the accommodations and the service. The grounds are manicured and well kept, the room was clean, and the food delicious. We especially enjoyed the Morrocan restaurant-we ate there
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Response from T-ELBAHRAOUI, Responsable relations clients at Palmeraie Palace
Responded 2 weeks ago
Dear Earla, Thank you so much for your comments! We are thrilled to read you had a fabulous stay with us and that our colleagues could take great care of you. Here at the Palmeraie Place we always strive to take an extra step to make out of each stay a truly memorable experience. Your kind words are inspiring and this kind of feedback is the greatest reward for our talents for the efforts they make every day Thank you for choosing us and we hope that we will see you again in the future! kind regards,
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PRICE RANGE
$109 - $338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palmeraie golf palace hotel marrakechpalmeraie golf palace and resortpalmeraie hotel palace
LOCATION
MoroccoMarrakech-Tensift-El Haouz RegionMarrakech
NUMBER OF ROOMS
314
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