One of the best hotels I have stayed at. The level of service is exceptional the hotel accommodation is wonderful and authentic and the food was divine. La Mamounia has an incredible reputation and staying there exceeded all expectations.
This is truly a 5 star hotel. My daughter and I recently stayed there for a week. The service of all the staff is seamless from the moment you enter to the time you leave. We felt like royalty! No request is too small and is addressed immediately. The room was beautiful, the grounds are exquisite and the Italian restaurant is just as good as any in Italy. The concierge staff took care of all our sightseeing - a guide, trip to Atlas Mountains, Agafey desert and a cooking class. And it amazed me that everyone knew my name, from the concierge to housekeeping. An amazing experience from start to finish!
La Mamounia is an exquisite heritage hotel. The service is top of class and the attention to detail is apparent everywhere. Our suite was luxurious and very comfortable. The beauty of the hotel and its amazing gardens was matched by the comfort and thoughtfulness in all its services and amenities. Truly a highlight of our visit to Marrakesh.
La Mamounia is a world class hotel and deserves its number one rating. The hotel is grand with beautiful facilities, restaurants and grounds . Every member of the staff is very professional and well trained. Everyone is welcoming and no request is too small. The level of attentiveness and the service is the best we have experienced. The breakfast restaurant staff and concierge staff were extremely attentive, helpful and made this an amazing trip for our family. We would like to thank everyone at La Mamounia for an unforgettable week in Marrakech and we can't wait to return !
The Marocain Restaurant. Monkfish Tajine was highly overcooked . The fish happened to be too dry . Really disappointing at the end for a real Tajine experience. The explanations given by the staff were unconvincing. Would not recommend at any point in time.
From the moment you enter the Mamounia everyone is at your service. There is no queuing for check in, instead you are seated with refreshments and a member of staff comes to you to check you in. The room was nice, very rustic, bed super comfy but for the amount you pay an night it was a slight let down, a little small, you do feel a bit claustrophobic and this was a level above a standard room. We had dinner at the Asian restaurant and the head chef came out to check ingredients etc with us(I have allergies) and this was another example of the level of attention to detail they provide. Food was fantastic especially the chicken samosas. The lychee sorbet is also wow. Rashid at concierge was fantastic ready to give us advice on where to go where to eat etc. the indoor and outdoor pools are lovely and the pool boy, Mohammed is there to give you star water and just so friendly. The staff is what makes this hotel 5 star. Overall a beautiful hotel and incredible service.…
We stayed a few days at La Manounia and we liked the hotel, nice facilities with Spa and pool, nice garden to walk in and good service for the breakfast. Hotel is well located near place Jemaa El Fna. The rooms are large and nicely decorated, we were upgraded thanks to our status at LHW. We will return to this hotel.
I did not expect one of the most expensive meals I’ve ever ordered to also be one of the worst meals I’ve ever had to politely sit through. Our very British stiff upper lips were positively quivering with disgust by the end. The soup entree tasted like the tomato sauce from a cold tin of Heinz with some stray chick peas peppered within for that ‘classic moroccan’ effect. The bread was harder than Dwayne Johnson and Ross Kemp combined; not to mention cold. By this point I was already wandering if the bitter taste in my mouth was in my head or from this exorbitantly priced menu. But Lo and Behold, the main course gave me closure. It was definitely the food. Although i’m clearly still bitter to the core! We both ordered tajines for the main course. My boyfriend’s chicken tajine was actually quite good although we had equally as good ones from roadside cafes at a fraction of the price. I ordered the vegetarian which was just a dressed up boiled potato in some sour, orange sauce. It tasted like a bland, Welsh cawl stew, I couldn’t actually eat it… in fact, I went to the bathroom to be sick (which also had no toilet paper stocked) I told the waiter, as he came to clear my near to full plate, that I didn’t really like it. They tried to offer me something else but, by then, all I wanted was to get out of there so I asked for the bill. The waiter tells us dessert is included in the set menu so we’ll be charged for it whether we decide to order or not. Enter the final course of disappointment! I have no idea how they even have the audacity to call this monstrosity a crème brûlée on the menu! It was stone cold. No indication of heat having been anywhere near it at any point that evening. The top layer was literally just granulated brown sugar. I tapped my spoon on the top hoping at least for a satisfying crunch but the thing was just a pitiful bowl of cold, soft trash. I swiftly decided it wasn’t worth the calories and politely cast my spoon down with repressed rage. The other dessert? Some tinned fruit strewn over a watery scoop of orange sorbet.It had the messy presentation of a half-eaten school canteen fruit salad. It’s a shame because the waiters were lovely, the musicians were talented and full of joy, the gardens and architecture were stunning. Save your money. Eat at a local place on the street then just pop in to have a drink.…
Walking up Avenue Hommane Al Fatouaki with friends heading to the famous La Mamounia Hotel our anticipation was building. Entering the beautiful manicured grounds did not disappoint. Walking past Aston Martins, Bentleys, and a fleet of black Range Rovers you enter a world of luxury, exotic fabrics, and unparalleled views. We walked to the open bar/terrace garden and were seated immediately in a wonderful oasis of quiet. The drinks came with beautiful snacks, linen napkins, and were served expertly by unobtrusive yet attentive staff. I recommend doing this at 5:30 or 6:00 so you can enjoy the sunset and the lighting of the gardens.
Beautiful historic building, very beautiful and expensive garden, lots of on site facilities. Attentive service. From what I’ve seen La Mamounia truly is the number one hotel in Marrakech. Only downside: the hotel is a little big for my taste and feels a bit corporate rather than boutique.
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