We spent 5 days in a large suite at the hotel with 2 kids and it was horrible. The hotel and the grounds are magnificent but the staff was incompetent and the hotel rules ruined our stay. 1. i arrived with 2 children in a taxi and we weren't allowed inside the gate because taxi's aren't allowed in. so i had to come in by foot with a 4 year old and a one year old. upon check in we were asked to sit and wait for someone to come take our passports, 25 minutes later, i had to go to the desk and REQUEST immediate help. 2. we were told outside food was not allowed in the hotel, including food for my one year old. When we checked out at 7 am, breakfast didn't start until 7:30, my kids had to go without breakfast because of this!! 3. bathing suits were no allowed in any of the restaurants around the pool so we had to spend 30 minutes daily bringing the kids back and forth to change for lunch. 4. 3 of the 4 nights we didn't get turn down service. 2 days the room wasn't cleaned until after 3pm. and every single day someone from the hotel came to the room and rang the bell, knocked on door or called the phone WHILE the do not disturb button was on. 5. my 4 year old was not allowed in the KIDS CLUB with a bathing suit on.!!! the hotel is Grande but the worst 5 star hotel ive experienced with kids!! and i reached out to the hotel 6 times before leaving the review with no response even though when i brought these issues up to the guest relations manager she said she would get back to us.…
A beautiful hotel located very close to the airport and to all the key tourist spots of marrakech. Wonderful concierge and the rooms are fantastic. A nice selection of boutiques and the Moroccan restaurant does amazing food. The only disappointment was having lunch at the Asian restaurant. The service below 5 star and they let a lady sit in a sheer top with nothing under along with a thong. It should not be allowed in any main restaurant within the hotel- Truly shocking to see and distasteful. She was basically naked at lunch.
We came here for Sunday brunch to celebrate my birthday and it was amazing. Our waiter Aitzi was fantastic. So attentive and friendly and deserves recognition. The food was incredible, we had so many courses. Thank-you for a lovely day. We will be back soon!
This is a very famous hotel; we paid around USD650 for a room that is quite small, no views. Worth it? Hmmm Requested for early check-in but was not accommodated. Also, somehow the hotel does not allow us to bring bottled water bought outside. Why? Well the hotel got 2 very instagram-able spots (patio + indoor pool). Plus central location. But overall, it's a hotel where you feel okay, I ve already been here, let's pick something else.
Our two nights at La Mamounia were unforgettable! From the moment we arrived to check in, we were greeted with friendly staff and the warmest welcome. Our room was gorgeous, overlooking the garden from the second floor. Every detail of the decor -- fresh flowers, soft linens, plush seating -- was both comforting and luxurious. The concierge was super helpful in arranging all of our activities and making sure we were booked for everything we wanted to do! The food (we ate at the Moroccan restaurant for dinner and the Italian restaurant for lunch) was divine, with exceptional service. The hammam spa was also such a special and relaxing experience. We fell in love with Marrakech because of our stay at La Mamounia -- it made our trip. We hope to be back soon again!!
Loved loved loved our experience at the Italian. Really recommend and will definitely return. Pasta was awesome as were all the main courses we tried and it had a killer wine list! Decor and service were unforgettable.
After my last experience in this hotel which it was bas, this time i was surprised with the warm experience and hospitality. We went to Italian restaurant and (Abdo) was very professional and made our experience amazing. Over all this was an amazing experience here and i would totally come back here
I have booked for two nights stay at Mamounia, and it was a very good experience. The stuff was very helpful, the decoration of the hotel is very detailed, and the atmosphere inside the hotel was special. I reccomand it as the best hotel to stay in Marrakech.
The hotel, staff and facilities were all exceptional. The hotel definitely lives up to it's reputation. The location made it easy to walk to historical sites and the grand square. The concierge always was ready to give us recommendations for a site we had not seen yet and would gladly arrange a guide. We will definitely return on our next trip.
Fantastic and beautiful historic hotel . The staff are wonderful and the hotel is clean and well presented . There is a lovely pool outside and a smaller one inside . .It is not a cheap option and our only niggle was that we didn't realise that at £600 a night , that we would be paying € 42 extra each for breakfast . Most 5 star hotels in our experience don't charge , if they do it's less than £20 . Some of the prices are eye watering but I guess one has to expect that in central Marrakesh . We only really eat in two restaurants . The Moroccan is set apart from the hotel . Lovely setting and pleasant staff . The food is typical but I wonder if it's bland to accommodate hotel visitors . We eat there twice and were looked after well . The food at El Fassia in the city was more exciting . My partner had a lovely surprise on his birthday - champagne and cake , courtesy of the hotel . Outside of the hotel we walked to the Souk and were collared by a young man , who said he was from the hotel and would help us find the market . After being guided into various expensive shops we became more cynical .. maybe he was on a percentage ??! Our evening walk to the Souk was more interesting .. so many people and so much going on . In all we would probably not return . Once seen not forgotten but an interesting experience .…