Which popular attractions are close to Royal Mansour Marrakech?

Nearby attractions include Ensemble Artisanal (0.2 miles), Koutoubia Mosque (0.3 miles), and Royal Mansour Bars (0.00 miles). See all nearby attractions.

What are some of the property amenities at Royal Mansour Marrakech?

Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. See all property amenities.

Which room amenities are available at Royal Mansour Marrakech?

Top room amenities include a minibar, air conditioning, and a flat screen TV. See all room amenities.

What food & drink options are available at Royal Mansour Marrakech?

Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Learn more.

Is parking available at Royal Mansour Marrakech?

Yes, free parking, secured parking, and valet parking are available to guests. Learn more.

What are some restaurants close to Royal Mansour Marrakech?

Conveniently located restaurants include Restaurant Red House, Comptoir Darna Marrakech, and L'Orangerie & Lawrence Bar - Sofitel Marrakech. See all nearby restaurants.

Are there opportunities to exercise at Royal Mansour Marrakech?

Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. Learn more.

Does Royal Mansour Marrakech have airport transportation?

Yes, Royal Mansour Marrakech offers airport transportation for guests. We recommend calling ahead to confirm details. Learn more.

Is Royal Mansour Marrakech located near the city center?

Yes, it is 0.6 miles away from the center of Marrakech. See all nearby attractions.

Are any cleaning services offered at Royal Mansour Marrakech?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Does Royal Mansour Marrakech offer any business services?

Yes, it conveniently offers a business center, meeting rooms, and a banquet room. See all property amenities.

ROYAL MANSOUR MARRAKECH - Updated 2021 Prices & Hotel Reviews (Morocco)

RandolphPhillips wrote a review Nov 2021

Dallas, Texas146 contributions35 helpful votes

The Jewel of Marrakech is Tarnished!

This is my fourth time to Marrakech, my third time to the Royal Monsour. It was to be a Birthday celebration spending 2 weeks in Marrakech. First stop is my “Second Home” Amanjena spending 10 days. I wanted to introduce my mother to the Royal Monsour, as she is a Queen; it was fitting and expected to have her an experience she would remember for a liftetime. We booked RM through American Express Centurion Black Card. We arrived in Marrakech on October 29th, checked in to Amanjena to a flawless experience. We have not heard anything from Royal Monsour at this point for any pre-arrival arrangements. Amanjena reached out 24 hours after our booking to ask our flight schedule, Covid requirements, preferences that would make our stay more enjoyable, fast track upon arrival and transfers. Still not one word from Royal Monsour. Our Incredible Butler at Amanjena (Hamza) became aware of our concern about not knowing if we actually had a reservation. He reached out to RM to ask if we had transfers (which is included with our two Premier Riad at the Royal Monsour) and the RM could not give him any information, but would get back. In the meantime we reached out to the Centurion asking the same question. They too received NO RESPONSE. We are in complete shock! Spending $5,000++per night and this is the service or lack there of we look forward to? November 3, 2021 got a bit concerned as we are checking-in Saturday November 6, 2021 and still not one word from RM. Is this really happening? We decide we cannot chance not having a reservation, they don’t know we are in Marrakech and have not given us the courtesy to welcome us, give us requirements for Covid for the hotel, arrival time, etc. We felt very wary about this hotel, so we asked our butler Hamza if we could extend our stay here at Amanjena. He could not have been more gracious in assisting us. We are able to extend a few more days, but they have anther guest arriving for our Riad. He assisted us in booking a two bedroom villa at the Mandarin Oriental and went above and beyond to personally relay all our desires to make our transition smoothly. Needless to say, we cancelled our 5 day stay at the Royal Monsour as we still had not heard from them, nor did American Express, nor Hamza at Amanjena. Mind Blowing! So, I still wanted my mother to experience at least the common areas of Royal Monsour, so I thought we could have lunch, experience the spa, and have dinner. Our butler Hamza arranged lunch for November 4, 2021. Our Amanjena driver brought us to the Royal Monsour. We arrived to the entrance in a Mercedes S Class to the entrance at 1:30pm got out of the car at the front gate, not the lobby and were met by 3 gentlemen who looked at us and asked what we were doing here. Not welcome to the Royal Monsour. I said we have reservations for lunch, one says “what restaurant?” I responded, I don’t remember as our butler Hamza booked the reservation. I gave our names and they looked at us and then looked at each other and spoke in their native tongue. They were extremely curt and I was waiting for machine guns to be pulled out. We were extremely uncomfortable and turned and got back in our car. Our driver was so aghast of what happened and we drove back to our hotel that welcomed us so warmly and apologized for something the Royal Monsour mishandled. This experience has caused me to leave such a negative review that I hope future guest will pause before booking this Awful, Unprofessional, Disgusting Customer Service. Consider Amanjena if you are booking Royal Monsour! I’m not paid to say this, I just have been to an Aman 12 + times.…

Date of stay: November 2021

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Response from Jean-Claude Messant, Directeur général at Royal Mansour Marrakech

Responded 3 weeks ago

Dear Mr Phillips, I trust that my email finds you well today. I was disappointed to read your comment this morning and therefore I would like to follow up with you regarding this misperception. We were in contact with a Centurion Agent since the 1st of November to arrange your pick up from the Amanjena at 2pm for Saturday 6th of November, and she also gave us your flight details back to Madrid on the 11th of November to arrange the transfer to the Airport. On the 2nd of November, Amex asked us for a larger vehicle, as per the request of Ms Elam, and a Van Mercedes Class V was arranged and confirmed to the Centurion Agent, our confirmation email was acknowledged on the 3rd of November in the morning. In the afternoon, the Centurion Agent informed the concierge that Ms Elam was not able to make it and ask us to cancel the reservation. At the same moment, our reservation team was sending a pre-arrival email to Amex, as we did not have the email of Ms Elam on the confirmation, and we were not informed that you were joining her also. As for the lunch, I am surprised to read the below as I can assure you that our team from the entrance to the restaurants is always very welcoming. We do have an excellent reputation, as you are already aware since you previously stayed with us; however, I am disappointed to feel your frustration about the Royal Mansour. I would love to change your mind about us, so if you would like to come, please contact me directly. Kind regards, Jean-Claude Messant Managing Director

Royal Mansour Marrakech Hotel

Royal Mansour Marrakech

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