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Royal Mansour Marrakech

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Rue Abou Abbas El Sebti, Marrakech 40000 Morocco
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$1,740
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Free cancellation until 04/25/22
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Traveler (1092)
360
Panoramas (9)
Room & Suite (309)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Mansour Marrakech
Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#126 of 726 hotels in Marrakech
Location
Cleanliness
Service
Value
Travelers' Choice
A few steps from Jemaâ El Fna Place, the Royal Mansour Marrakech is set within the walls of Marrakesh old city. The hotel was born out of a vision to create a spectacular masterpiece exceeding the demands of today’s discerning traveler, while reflecting the true essence of Moroccan tradition. There are no suites or rooms at Royal Mansour. Upon their arrival, guests are escorted through the Medina and gardens to their private residence, a traditional Moroccan Riad. This is the only hotel in the world offering that unique concept. There are a total of 53 Riads of 1 to 4 rooms, all with private courtyards, fountains, and plunge pools, dining rooms and hammams in the larger ones. Each Riad is uniquely decorated and lavishly appointed in honour of Moroccan authenticity. The Royal Mansour Marrakech covers 5 hectares and has 3 restaurants, 3 bars, gardens, a pool and a kids' club. Divided over 3 floors, the Spa of 2500 sqm offers an infinite range of exceptional treatments.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children's playground
Valet parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Wine / champagne
Poolside bar
Kids club
Highchairs available
Free airport transportation
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Butler service
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Air purifier
Bathrobes
Desk
Dining area
Fireplace
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Park View
Languages Spoken
English, French, Arabic
694Reviews22Q+A50Room tips
Traveler rating
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Popular mentions
matt31 wrote a review Nov 2021
New York City, New York101 contributions196 helpful votes
Second visit and the hotel remains truly outstanding. Spotless throughout, immaculate gardens, 2 superb restaurants and keen thoughtful staff. We were have been spoiled! Already looking forward to next visit.
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Date of stay: November 2021
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merzlikin_maxim wrote a review Nov 2021
Moscow, Russia1 contribution
Every moment spent at the hotel was simply magical! did not want to leave the hotel! very responsive service, delicious cuisine, beautiful gardens and architecture exceeded all our expectations! This is one of the most memorable journeys ever!
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Review collected in partnership with this hotel
Date of stay: November 2021
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RandolphPhillips wrote a review Nov 2021
Dallas, Texas146 contributions35 helpful votes
This is my fourth time to Marrakech, my third time to the Royal Monsour. It was to be a Birthday celebration spending 2 weeks in Marrakech. First stop is my “Second Home” Amanjena spending 10 days. I wanted to introduce my mother to the Royal Monsour, as she is a Queen; it was fitting and expected to have her an experience she would remember for a liftetime. We booked RM through American Express Centurion Black Card. We arrived in Marrakech on October 29th, checked in to Amanjena to a flawless experience. We have not heard anything from Royal Monsour at this point for any pre-arrival arrangements. Amanjena reached out 24 hours after our booking to ask our flight schedule, Covid requirements, preferences that would make our stay more enjoyable, fast track upon arrival and transfers. Still not one word from Royal Monsour. Our Incredible Butler at Amanjena (Hamza) became aware of our concern about not knowing if we actually had a reservation. He reached out to RM to ask if we had transfers (which is included with our two Premier Riad at the Royal Monsour) and the RM could not give him any information, but would get back. In the meantime we reached out to the Centurion asking the same question. They too received NO RESPONSE. We are in complete shock! Spending $5,000++per night and this is the service or lack there of we look forward to? November 3, 2021 got a bit concerned as we are checking-in Saturday November 6, 2021 and still not one word from RM. Is this really happening? We decide we cannot chance not having a reservation, they don’t know we are in Marrakech and have not given us the courtesy to welcome us, give us requirements for Covid for the hotel, arrival time, etc. We felt very wary about this hotel, so we asked our butler Hamza if we could extend our stay here at Amanjena. He could not have been more gracious in assisting us. We are able to extend a few more days, but they have anther guest arriving for our Riad. He assisted us in booking a two bedroom villa at the Mandarin Oriental and went above and beyond to personally relay all our desires to make our transition smoothly. Needless to say, we cancelled our 5 day stay at the Royal Monsour as we still had not heard from them, nor did American Express, nor Hamza at Amanjena. Mind Blowing! So, I still wanted my mother to experience at least the common areas of Royal Monsour, so I thought we could have lunch, experience the spa, and have dinner. Our butler Hamza arranged lunch for November 4, 2021. Our Amanjena driver brought us to the Royal Monsour. We arrived to the entrance in a Mercedes S Class to the entrance at 1:30pm got out of the car at the front gate, not the lobby and were met by 3 gentlemen who looked at us and asked what we were doing here. Not welcome to the Royal Monsour. I said we have reservations for lunch, one says “what restaurant?” I responded, I don’t remember as our butler Hamza booked the reservation. I gave our names and they looked at us and then looked at each other and spoke in their native tongue. They were extremely curt and I was waiting for machine guns to be pulled out. We were extremely uncomfortable and turned and got back in our car. Our driver was so aghast of what happened and we drove back to our hotel that welcomed us so warmly and apologized for something the Royal Monsour mishandled. This experience has caused me to leave such a negative review that I hope future guest will pause before booking this Awful, Unprofessional, Disgusting Customer Service. Consider Amanjena if you are booking Royal Monsour! I’m not paid to say this, I just have been to an Aman 12 + times.
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Date of stay: November 2021
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Response from Jean-Claude Messant, Directeur général at Royal Mansour Marrakech
Responded 3 weeks ago
Dear Mr Phillips, I trust that my email finds you well today. I was disappointed to read your comment this morning and therefore I would like to follow up with you regarding this misperception. We were in contact with a Centurion Agent since the 1st of November to arrange your pick up from the Amanjena at 2pm for Saturday 6th of November, and she also gave us your flight details back to Madrid on the 11th of November to arrange the transfer to the Airport. On the 2nd of November, Amex asked us for a larger vehicle, as per the request of Ms Elam, and a Van Mercedes Class V was arranged and confirmed to the Centurion Agent, our confirmation email was acknowledged on the 3rd of November in the morning. In the afternoon, the Centurion Agent informed the concierge that Ms Elam was not able to make it and ask us to cancel the reservation. At the same moment, our reservation team was sending a pre-arrival email to Amex, as we did not have the email of Ms Elam on the confirmation, and we were not informed that you were joining her also. As for the lunch, I am surprised to read the below as I can assure you that our team from the entrance to the restaurants is always very welcoming. We do have an excellent reputation, as you are already aware since you previously stayed with us; however, I am disappointed to feel your frustration about the Royal Mansour. I would love to change your mind about us, so if you would like to come, please contact me directly. Kind regards, Jean-Claude Messant Managing Director
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SRArdalan wrote a review Nov 2021
1 contribution
I believe the 5 star ranking system is deficient. Some hotels (not many) surpass 5 stars. From the point of view of beauty, attention to details, and artful decorations, this establishment deserves 7 stars. But, concerning the quality of service, I have no words to describe their elegance and sophistication. They left an indelible Mark. I won’t forget this experience.
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Review collected in partnership with this hotel
Date of stay: October 2021
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rhuayda wrote a review Oct 2021
Dublin, Ireland14 contributions
+1
The grandiosity of the place is true to its name Royal Mansour Palace. Staff everywhere from the entrance to the grand door, and within the whole place are so so attentive and professional. I'd like to especially emphasise our memorable pool and spa day. From the well private pavilion to the intricate Spa, they made sure to surpass our expectations. The settings were so private and intimate. Ashraf, Anwar, and their chef Nuruddin personally took care of us from cold drinks, our meals, and of course the Moroccan tea. I could write a book to tell my admiration to the place and of course the service. I can't recommend enough to everyone please make Royal Mansour your bucket list when in Morocco. We will definitely come back Inshaallah...
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Date of stay: October 2021Trip type: Traveled as a couple
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PRICE RANGE
$1,202 - $3,223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal mansour marrakech hotel marrakech
LOCATION
MoroccoMarrakech-SafiMarrakech
NUMBER OF ROOMS
53
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Frequently Asked Questions about Royal Mansour Marrakech
Which popular attractions are close to Royal Mansour Marrakech?
Nearby attractions include Ensemble Artisanal (0.2 miles), Koutoubia Mosque (0.3 miles), and Royal Mansour Bars (0.00 miles).
What are some of the property amenities at Royal Mansour Marrakech?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Royal Mansour Marrakech?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Mansour Marrakech?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Royal Mansour Marrakech?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Royal Mansour Marrakech?
Conveniently located restaurants include Restaurant Red House, Comptoir Darna Marrakech, and L'Orangerie & Lawrence Bar - Sofitel Marrakech.
Are there opportunities to exercise at Royal Mansour Marrakech?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Royal Mansour Marrakech have airport transportation?
Yes, Royal Mansour Marrakech offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Royal Mansour Marrakech located near the city center?
Yes, it is 0.6 miles away from the center of Marrakech.
Are any cleaning services offered at Royal Mansour Marrakech?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Mansour Marrakech offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.