We just spent two weeks at Villa Aalama outside of Marrakech and we wish we had stayed somewhere else.
We had chosen this villa because of the heated swimming pool, had talked to Isabelle – the landlord – over the phone to confirm that the pool would be indeed heated and agreed together on a price.
Unfortunately when we arrived, we realized the pool was cold and Isabelle told us that to have the pool heated, it would cost us an extra 60 € /day.
We tried to check what the website said but unfortunately Internet was not working (it was fixed after 3 days). We then saw it was written heated “on request”, they had simply forgotten the part “for 60 € /day”…
As if this was not enough, Isabelle then asked us to give her over 300€ in cash for taxes in addition to the price that we had agreed on. When we told her that she should have told us beforehand that the price we had agreed on did not include taxes, her husband, Dalil, called, started to yell at us... More