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Palais Jena & Spa

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156 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Reviewed November 26, 2015

Palais Jena & Spa is a nice and very clean hotel. Staff are friendly but they really need to improve on the services side. I stayed here for three nights with a friend and we found the service to be a little on the down side. The language barrier didn't help. We had a Groupon voucher which stated it included...

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1Thank kush b
Windsor, United Kingdom
Reviewed November 24, 2015 via mobile

I stayed here for 3 nights in November I am a frequent visitor to Marrakech ...and it's the first time I stayed here ..the room on the ground floor was spot on I had great wifi signal ..the pool was quiet so good to be able to use it in peace the breakfast is average ..but the best thing is...

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Thank mohsin b
Bedfordshire, United Kingdom
Reviewed October 31, 2015

Found Palais Jena a real quiet and welcome resting place outside of the town. Access to Marrakech is a 10 minute taxi journey or a local bus can be taken. I found the choice of food a little limited to start with but this was due to the fact that none of our group eat meat but the staff were...

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Thank Amelia251
Greater London, United Kingdom
Reviewed October 30, 2015

I am truly surprised by the great reviews there are on trip advisor about this Boutique hotel. Beautiful and clean yes. However apart from a small handful of over worked team members this hotel is very badly run. I think a big part is due to the fact I stayed out of season. However, in my stay of two weeks...

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Thank Adjemal
San Francisco, California
Reviewed October 13, 2015

Stayed there for 3 nights. The location and property itself is beautiful. Service and amenities are wonderful. Amazing atlas mountains views. yet close to all the action of the souks and medina. Ahmed and his team are amazing and will truly make your stay enjoyable.

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1Thank Gabriel T
Dundee, United Kingdom
Reviewed August 16, 2015

So what can I say? Morocco is a lovely place - people are generally very friendly and helpful. However the airport arrival was a NIGHTMARE - beware if you arrive on a Saturday you will probably be waiting in a queue for over an hour while the staff take their time checking passports and arrival forms. To the hotel... At...

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2Thank K1991
London, United Kingdom
Reviewed July 28, 2015

I stayed here with three friends and would recommend it highly. The staff are amazing people. ALL staff! They were polite, helpful and always on hand to assist us. The food was always great as were the staff, waiters & chef(s). The hotel has strong wifi on the ground floor and usuable wifi on the second floor(where we were staying)....

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Thank OluAjayi01
Reviewed July 24, 2015 via mobile

Very clean spacious rooms with excellent air conditioning. Great at arranging activities. Friendly staff that accommodate your needs. The environment is beautiful and well maintained. I would definitely come here again.

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Thank Rajiv A
Reviewed May 2, 2015 via mobile

We stayed for 2 weeks in april and we had a lovely time. The weather was gorgeous (averaging 30*C), The staff were friendly and helpful, the rooms were cleaned every single day to a good standard and the hotel itself was modern, cosy and clean but still with an air of traditional marrakech. The grounds are pretty with roses and...

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Thank shards2015
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Nous sommes heureux de vous avoir procuré un agréable séjour. Nous transmettons vos félicitations...

London, United Kingdom
Reviewed April 15, 2015

We stayed at the Palais Jena in March 2015. The position of the hotel was ideal for us as it was far enough away from the city centre but a cab ride away from the busy market. Rooms were clean and tidy with a small garden area, everything worked in the room although there was no room safe so valuables...

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1Thank Conorblue
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Nous sommes heureux de vous avoir procuré un agréable séjour. Nous transmettons vos félicitations...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Concierge
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Palais Jena & Spa, a 4 star hotel to the group Jena Resorts.The hotel contains 24 rooms and 7 suites luxuriously decorated.Facing the Atlas Mountains on the road to the Ourika Valley, only 10 minutes from downtown Marrakesh and 15 minutes from the place Jamaa El Fna and the airport. Its Spa reflects the peacefulness and warmth of the Atlas Mountains, its exceptional location convey the outstanding quality that is a mirror of its design. Heated pool, sauna (eucalyptus Steam bath), Hammam, skin care, stone therapy and bio massages, haircare and beauty… ... more   less 

Additional Information about Palais Jena & Spa

Address: Route de l'Ourika Km 8, Tasseltant, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $39 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palais Jena & Spa 4*
Number of rooms: 31
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Also Known As:
Palais Jena And Spa
Palais Jena Hotel Marrakech
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Questions & Answers

Here's what travelers have asked, with answers from Palais Jena & Spa staff and other travelers.
8 questions
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Hayling Island, United Kingdom
3 months ago
over a year ago

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Questions? Get answers from Palais Jena & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Views of gardens on 2nd floor”
 of 5 bubbles aminahzara97, Aug 9, 2016 | Read review
“Stay in a room close to the reception area for free wifi in your room!”
 of 5 bubbles kushb2015, Nov 26, 2015 | Read review
“Garden view room on the second floor”
 of 5 bubbles gabrielt919, Oct 13, 2015 | Read review
“first floor, facing the pool have a far nicer view”
 of 5 bubbles K1991, Aug 16, 2015 | Read review
“We were not given a choice but we did liked being near the pool i.e., on the Ground Floor”
 of 5 bubbles ASRH, Mar 17, 2015 | Read review
5 of 5
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