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Sofitel Marrakech Palais Imperial

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Sofitel Marrakech Palais Imperial
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1,677 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Marrakech Palais Imperial
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Showing 536: English reviews
Leicester
Reviewed October 23, 2016

The hotel was generally very good... amazing staff and amazing facilities (pool/spa, etc.) but our room was not up to standard at all. We stayed in the opera suite, room 410... supposedly the best room type in the hotel. Unfortunately, the number and nature of the issues were just not what I would expect from a 5 star hotel. First...

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2Thank badshak
A TripAdvisor Member
Level Contributor
5 reviews
Reviewed October 21, 2016 via mobile

My partner and I stayed at the Sofitel marrakech for 4 nights. We loved the hotel from the minute we arrived and were met by staff offering us mint tea and hot towels...a level of service we're not used to! Our room was lovely and the pool area was beautiful - you really feel you're in an oasis of calm...

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Thank A TripAdvisor Member
Bellevue, Idaho
Reviewed October 19, 2016 via mobile

Like any of the Sofitel Hotels this one is a masterpiece. The pools are amazing as are the lounges. Please allow yourself to be pampered at So Spa and if you've never had a traditional hammam, this is an experience for one who has never had a chance to enjoy the service. You'll be amazed in the dining room with...

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Thank Casey M
Donnacona, Canada
Reviewed October 19, 2016

after having spent the previous few days in the mountains and prior to the the desert, in smaller hotels we promised our 5 year old boy a big hotel with big pools for our last day in Morocco. Thus we chose the Sofitel. I saw that it didn't really have the best rating, but thought, it can't be that bad....

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Thank Haddock1910
Paris, France
Reviewed October 16, 2016

The hotel is well located and the service is welcoming. We had a great time in the swimming pool. The restaurant is nice for dinner. The reception is very efficient and they arranged a good restaurant reservation for us. We liked this hotel very much.

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Thank Roland L
Conwy County, United Kingdom
Reviewed October 15, 2016

Our room - exec junior suite. Given the opportunity nothing is too much trouble for the staff. We have found from Housekeeping to the boys who get your taxi, not forgetting Management, that they are there to make your stay enjoyable, try talking to them.

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Thank MandJ521
North Carolina Coast, North Carolina
Reviewed October 12, 2016

At the foot of the High Atlas Mountains this hotel provides a comfortable base for exploring Marrakech. Located on the edge of Marrakech it is within a 15 minute walk to the Djemaa El Fna Square and the city's famous Medina. Multiply restaurants. internet access and two outdoor pools add to your comfort after a day of shopping and sightseeing...

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Thank Jorge G
Sofia, Bulgaria
Reviewed October 11, 2016 via mobile

Very beautiful hotel with great swimming pool, rooms are big and comfortable. It is just to spend time inside the hotel. Staff are not so great in English and takes them ages to serve the order. While on check in you have to wait minimum 30 mins to get to your room.

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Thank Andjelkaabercrombie
Los Angeles, California
Reviewed October 3, 2016 via mobile

The Sofitel is a beautiful old building, but rooms need some updating. Small details often overlooked; service is friendly, but not always competent. When there are problems, staff are eager to correct them, but there are numerous small problems (problems with room, AC, service in the bars/ restaurants, laundry). Rooms are dark at best, and two burned out lights were...

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Thank jb90069
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, I am truly sorry to hear about this incident. As for the incident, please accept my apologies for the inconveniences caused to you, I can assure you that I have immediately reviewed this point with the teams involved. We highly value feedback as it is what enables us to keep improving our services. I hope we will have...

Reviewed October 2, 2016 via mobile

Stay away. This is not a family oriented hotel. The minute they see you have a baby, they will place you in an isolated room with no view. We paid for a room with Atlas Mountains view, they said that only a room on the first floor was available. That room was dirty, it had a funky smell, a smell...

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Thank qamar c
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank you for your open feedback regarding your recent stay with us. We were sorry to read that we failed to meet all your expectations. Your comments and observations are extremely helpful and have been shared with the team for their immediate attention. Please do get in touch with me at H3569-AM@sofitel.com on your next arrival to ensure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 

Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $162 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech
Hotel Style:
#26 Business Hotel in Marrakech
#68 Spa Hotel in Marrakech
#81 Luxury Hotel in Marrakech
#143 Family Hotel in Marrakech
#190 Romantic Hotel in Marrakech
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel Marrakech Palais Imperial staff and other travelers.
14 questions
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Questions? Get answers from Sofitel Marrakech Palais Imperial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All the rooms are ok , i suggest as from 3rd floor on”
 of 5 bubbles Giak67, 4 days ago | Read review
“A room with view on the beautiful garden.”
 of 5 bubbles 669oza, 1 week ago | Read review
“go for pool views”
 of 5 bubbles bournesupreme, 2 weeks ago | Read review
“good luck. nothing is easy to find.”
 of 5 bubbles aphrab, Nov 1, 2016 | Read review
“I recommend to book in the highest floor possible for the view. The room was nice.”
 of 5 bubbles rolandleblond, Oct 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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