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Sofitel Marrakech Palais Imperial

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Sofitel Marrakech Palais Imperial
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1,561 Reviews from our TripAdvisor Community

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Showing 497: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I have lodged with my colleague at Sofitel Palais Imperial from July 25 to 28. We were greeted by Khadija Ait Brahim and all along our stay were treated exceptionally great. The rooms were tidy and the beds are the most comfortable I have experienced. There were personal touches during our stay. The breakfast is truly Royal. We are not... More 

Helpful?
Thank Simo H
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

With a lot of hotel reviews you need to take the photos on the review with a pinch of salt. They use professional photographers and fancy lighting which makes everything look perfect and only photograph the best parts of the hotel. With the Sofitel, however, all the glamorous photos in the review are exactly how the hotel looks. This place... More 

Helpful?
Thank GorgieDrew
Marrakech, Morocco
Level Contributor
12 reviews
1 of 5 stars Reviewed 2 weeks ago

Staying at this hotel for 10 days, this is going to be a very long 10 days. Service incredibly slow, ordered water at the pool yesterday still not arrived, asked for shade took 40 minutes. Breakfast this morning 30 minute wait for coffee. So much attention paid to the facade of this hotel you need to address your service issues.... More 

Helpful?
Thank petercook44
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest Thank you so much for sharing your review. We are very sorry to hear that you were not entirely satisfied with your recent stay at Sofitel. Whilst we are well known for delivering exceptional quality and guest experience, your evaluation has come as a surprise and huge disappointment to us well. Arrangements were made. With kind regards, Ahmed... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Good evening,how is everyone today, I will like to shear the wonderful experience have with friends at the sofitel palais imperial hotel in Marrakech, We had 3 rooms, the hotel is clean well kept. The pool is amazing and the rooms are of a good size with a walk in shower. We stayed here during Ramadan and the place was... More 

Helpful?
Thank 41483489
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, Thank you for taking the time to share your impressions regarding your stay at Sofitel Marakesh, We are delighted to read that you enjoyed your stay with us and would like to thank you for noticing our hotel upkeep, location and facilities. We are also glad that our team took great care of your needs. We are looking... More 

Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On first entrance to the lobby in the hotel it certainly had a 'wow' factor, with reception members who were very keen to help and assist me during my stay at any moment. The pool was a highlight and was great for us to relax, basking in the sun. Set in close proximity to local restaurants, it is a great... More 

Helpful?
2 Thank matthewbriggs84
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear Matthehewbriggs, First of all, I would like to thank you for the time assigned to share you feedback about your recent stay within the Sofitel Marrakesh. We are happy to read that your stay was a memorable one and that the service delivered by our team exceeded your expectations. We are also glad that you liked our facilities. Moreover,... More 

west wickham
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

The lobby's, there's more than one are exquisite, the room very comfortable, the pool areas fabulous, there's a lot to love about this hotel and Marrakech. But the service in the hotel was very poor which thankfully was not repeated in other establishments we visited. We waited a long time for drinks, not great in 42 degree heat and service... More 

Helpful?
Thank softlad64
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear Softlad64, Thank you for taking the time to share about your recent experience with us within the Sofitel Marrakech. Since we pride ourselves on delivering a service that exceeds expectations, I am sorry that this was not the feeling that you left with. I really appreciate your comments so that we may continue to improve our guests' experiences. I... More 

London, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed June 17, 2016

My girlfriend and I booked a day pass, as we had heard great things about the pool here and wanted a relaxing afternoon. To cut a long story short we paid 800dhs for two day passes (£80), which was more than a nights stay in our hotel. We weren't given a receipt and got accused of stealing by a pool... More 

Helpful?
2 Thank Stephan A
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Stephan A, I am truly sorry to hear about this incident. Allaow me to express my sincerest apologies. Please rest assured that I will liaise with the Manager concerned about this issue in order to avoid any future occurence. I hope to have the pleasure of welcoming you back Cordially, Ahmed BENKIRANE General Manager More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2016

I am not one for reviews, but this place deserves it! From the first seconds of entering this beautiful hotel you are greeted by a staff that is so warm, friendly and accommodating. Within our stay, which was a week, we experience such high-quality food, drink and service. This was our second time staying at this hotel because we really... More 

Helpful?
Thank ksabol3
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear KSABOL3, We would like to thank you for sharing your impressions on your recent stay within the Sofitel Marrakesh. We are delighted to read that you loved the decoration and facilities of the hotel. Also, we are glad that our welcoming and professional team met your expectations and made your visit a memorable one. We are looking forward to... More 

Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 14, 2016

It is one of the best hotel in Marrakech. the accomodation rooms are not so new but still nice. hotel has useful meeting rooms but available for small groups. There is a garden in the hotel, it is like oasis. there is no so many places around however it is close to Jemaa el Fnaa.

Helpful?
Thank Fatih G
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear Fatih G, Thank you for taking the time to leave such a lovely review, We were so pleased that you enjoyed your stay with us and more delighted to know that you were so impressed with our garden. Thanks for choosing Sofitel Marrakesh and we are looking forward to welcoming you back in teh near future Kind Regards, Ahmed... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 

Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $170 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech
Hotel Style:
#26 Business Hotel in Marrakech
#69 Spa Hotel in Marrakech
#80 Luxury Hotel in Marrakech
#144 Family Hotel in Marrakech
#191 Romantic Hotel in Marrakech
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