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Sofitel Marrakech Palais Imperial

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Sofitel Marrakech Palais Imperial
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1,616 Reviews from our TripAdvisor Community

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Showing 514: English reviews
London, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

We arrived at the hotel at 11 am and after the checking in formalities were informed our room was not going to ready till 3 pm. We sat in the hotel lobby for around 4 hours.We were eventually led to our room which was supposed to be a deluxe room . The room was not worth even a standard room.... More 

Helpful?
Thank _mayorrajesh
Vancouver, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've been to Marrakech many times over the past few years for business and continue to stay at the Sofitel Palais Imperial year after year. Simply put, it's a perfect blend of culture, value, comfort and location. Upon walking in you are greeted by a lovely Hotel Manager named Soufiane and his welcoming team. The lobby is filled with their... More 

Helpful?
Thank explorer031
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, First of all, I would like to thank you for the time assigned to share you feedback about your recent stay within the Sofitel Marrakesh. We are happy to read that your stay was a memorable one and that the service delivered by our team was up to your expectations. We are also glad that you liked our... More 

Paris, France
Level Contributor
62 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

My suite was incredibly dark - the only place I could actually see was in the bathroom. I kept fumbling for light switches - many of which did not work. I never got the lanterns next to the bed to work. The room I was in had not been refurbished. I suppose keeping things uber-dark helps hide the serious wear-and-tear.... More 

Helpful?
Thank Hegira
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, Thank you for sharing your review of your stay at Sofitel Marrakech Palais Imperial I'm truly sorry to hear about your incident. Allow me to express my sincerest apologies. Please rest assured that I will liaise with the Manager concerned about this issue in order to avoid any future occurrence. I hope to have the pleasure in welcoming... More 

Nairobi, Kenya
Level Contributor
123 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved our time here. Service was swift and genuine - and one of the best breakfast spreads in town. Rooms are smart, well looked after and appointed. A day by the pool is recommended for late summer sun.

Helpful?
Thank JamesHAfrica
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, First of all, I would start my comment thanking you for the time dedicated to sharing your opinion about the facilities offered by the Sofitel Marrakesh . It is a pleasure to know that you had a pleasant stay with us and thank you for your recognition to all the provided efforts to succeed your experience; Looking forward... More 

Dubai, United Arab Emirates
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location, friendly staff, good facilities but the rooms can use a serious revamp to meet what you expect of a Sofitel. The breakfast area is grand and the selection is mouth watering. My friend visited the spa and really enjoyed the experience

Helpful?
Thank Tariq A
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear Tariq A, I thank you for taking the time to share the experience you have had at Sofitel during your last stay. We pride ourselves in offering a high level of service. I am very happy to read that the efforts engaged by our team was up to your expectations. Then I would like to thank you for your... More 

Hertfordshire, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great base for you to chill in the day around the pools and then embrace marrakech in the evenings. Be good if they had a shop to buy paper, magazines, crisps etc Rooms not great need a refurb and not great food choice. But great restaurants on your door step.

Helpful?
Thank KLG018
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank you for sharing your feedback towards the Sofitel Marrakech Hotel experience The team is so pleased to hear that you had a wonderful stay within our hotel thanks to the quality of foods, equipements, services and situaion. Please be assured that all your remarks are taken into consideration in order to provide the best quality of service.... More 

Riyadh, Saudi Arabia
Level Contributor
148 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very comfortable rooms, hotel staff very eager to make the stay as pleasant as possible and, with some additional training, could turn good intentions into unobtrusive and effective service. My wife found the spa first class and that the service can be excellent. The restaurants were "close" but not quite as excellent. I would certainly come back if the chance... More 

Helpful?
1 Thank David H
Appenzell, Switzerland
Level Contributor
187 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
2 of 5 stars Reviewed 1 week ago

The two Sofitels are just two parts of one complex, so it does not matter where you check in. I originally booked the Lounge and Spa, which is promised to be more modern. Since it was not functional as I arrived, I was given a room in the Palais Imperial which is more traditional. Therefore, if you want a modern... More 

Helpful?
Thank philosion
Barcelona, Spain
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had high expectations of this hotel having read the many glowing reviews yet I left feeling I had paid far too much and received too little in return. This is a premium hotel which sits at the top end of the Marrakech price spectrum so I had expected to relax in the height of luxury without a care in... More 

Helpful?
1 Thank ACNM
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, I thank you for taking the time to share the experience you have had at Sofitel during your last stay. We pride ourselves offering a high level of service. I am very disappointed that we were not able to meet your expectations during your stay. Rest assured that I will address the points that you raised with the... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

We spent 4 days in this hotel Amazing Hotel, impeccable service and the staff are beyond accommodating, we were greeted every morning by amazing staff. We would like to thank every one of them The moment you step through the doors you know you are somewhere special The team was extremely attentive. The So Lounge was a big hit. The... More 

Helpful?
Thank Myriamboston
Ahmed B, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear MyriamBoston, We would like to thank you for sharing these kind words regarding your recent stay within Sofitel Marrakesh, We were very happy to read that the facilities and sevice assured by the team of the hotel were up to your expectations. We are looking forward to welcoming you back soon, here in your new moroccan Home. Kind Regards,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 

Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $173 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech
Hotel Style:
#26 Business Hotel in Marrakech
#69 Spa Hotel in Marrakech
#81 Luxury Hotel in Marrakech
#144 Family Hotel in Marrakech
#191 Romantic Hotel in Marrakech
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