Myself and 2 lifelong friends decided to celebrate 50 years of friendship by leaving our other halves behind for a week to visit Marrakesch. We found a beautiful looking riad through a company called SECRET ESCAPES and made the booking. Sadly, UPON ARRIVAL we were informed that there were no rooms available at Lala F'dila and we were bunged in a so called "annexe" in a very grotty part of the Medina 20 minutes away from the place we had booked and paid for. We were not the only ones caught in this predicament. During the week we met 2 other couples each of which had also booked Lala F'dila with SECRET ESCAPES and been billeted in inferior accommodation. We did manage to visit Lala F'dila for dinner. It was magnificent and so was the food, service, amenities, location and view. There was simply no comparison with the alternative we had been obliged to accept. After dinner we trekked back to the "annexe" and considered what we should do about the way we (and others) had been let down. NEARLY 2 MONTHS LATER we're Still trying to sort this out with SECRET ESCAPES who are claiming that our dispute is not with them and we need to contact their supplier in Morrocco who are not responding at all. Are we missing something else here? If you buy something and you don't get what you paid for, you go back to where you bought it from - and not to their suppliers,..... don't you? So beware of SECRET ESCAPES if there is a problem with your booking they will blame it on their suppliers and leave you high and dry. To ensure accuracy SECRET ESCAPES did eventually offer 200 Euros between 3 of us as a goodwill gesture. An offer which falls well short of making up for this extremely shoddy service. The quest for satisfaction continues.…
We were really looked after while we stayed there for 4 nights. The location was perfect, the food was absolutely delicious, and the staffs were very helpful and friendly. The whole building was exquisite and beautiful. We loved every minute of it when we were there!
On arrival in Marrakesh after an over-priced taxi, being ripped off by someone trying to show us the right way to our Riad only to find it was the wrong Riad. We arrived at the Riad we had booked online only to be told there had been a problem with our booking and there was no room at this Riad. The good news was there was another Riad nearby where we could stay. We were met by Abdu who helped carry our luggage and were taken to Riad Dar Lalla F'dila, where we were met by the owner Veronique, who showed us around her beautiful Riad that she had renovated. I felt we had ended up with a better deal! We had a beautiful room with 7m high ceiliings, i was in heaven. We were shown around the Riad and the lovely roof terrace with a great view of Marrakesh and the Atlas mountains in the distance. Veronique and Abdu could not of been more hospitable and friendly. We were only on of three couples staying there so it was quiet and relaxing and a respite from the madness of the Souk and Medina. I would wholly recommend staying here.…
My wife and I stayed for a week during April and loved it. Hafid was very helpful when meeting us from the transfer and gave us useful tips on how to find it. It is a little out of the way, but only a few minutes from the main Medina. We enjoyed a lovely home cooked meal on our first night and the staff were very helpful whenever we had any questions.
This is the second riad i stayed in in marrakech. And it is horrible compared to first (Riad Adore, amazing) Location - very bad location, in non touristic streets, and they definitely are remote and you will feel scared while walking to the riad at night, or even at any time. Payment- no credit card allowed. Can’t believe they don’t accept credit card. I can just say that after visiting marrakech for the second time and booking someplace new to get to know another place. Never would book it again!
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