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Imperial Plaza Hotel

Abdelkrim Khattabi Avenue | Semlalia Street, Marrakech 40000, Morocco (Formerly Swiss International Imperial Plaza)
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306 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Kirkby-in-Ashfield
1 review
4 of 5 stars Reviewed May 15, 2016 via mobile

I stayed at the Imperial Plaza for a week as a mid 50's lone female traveller. I was met at the hotel by the charming Khalim who whisked away my luggage and brought me my first taste of mint tea - moroccan hospitality. Check in was dealt with swiftly by excellent front of house staff. I had to wait a... More 

Helpful?
Thank Jane L
Nadia C, Responsable relations publiques at Imperial Plaza Hotel, responded to this review

Dear Madam , Thank- you ,Madam , for taking care of our hotel to write us your comments and your stay at IMPERIAL PLAZA & SPA . We are very happy you enjoyed the work of our teams in the "TOP"are : The hospitality , care , impeccable service ,cleanliness , comfort of places , the breakfast buffet each morning... More 

london
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 20, 2016 via mobile

We have been stayed in a number of hotels in Marrakech . sofitel, le semarimas , le tichk ,Savoy le grand, plus raids. But have always visited the imperial plazas roof top pool at the cost of 100 dhr. About 7 pound . due to the not so good reviews. We never stayed there . but this time we decide... More 

Helpful?
Thank tracy c
Département Com... I, Responsable relations publiques at Imperial Plaza Hotel, responded to this review

Dear client , It's always nice to read the praise and complements of our customers regarding our establishment IMPERIAL PLAZA &SPA because their views are very interesting and very brave to do better .We are excited to shared with senior management and staff of the hotel . Madam, thank you for your careful and detailed description well all benefits as... More 

Hamburg
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 15, 2016 via mobile

We stayed at the Imperial Plaza Hotel and Spa for 3 nights. At first sight the hotel looks nice. Dining room in the typical maroccan style and a great rooftopterasse with a pool overlooking Marrakesch. The food, we had halfboard, was not good. The chicken was really dry and the dessert, mostly cake not only dry but hard as well.... More 

Helpful?
Thank Simone H
Holel Imperial P, Responsable relations publiques at Imperial Plaza Hotel, responded to this review

Dear Guest, Thank you for taking the time to share the experience you had in Marrakech Imperial Plaza & Spa during your last stay. We are proud to offer a high level of service . I am very disappointed that we are not able to meet your expectations during your stay . Be assured that I will address the issues... More 

Travelers are raving about these Marrakech hotels

Luton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 8, 2016

this hotel is pretty decent, the staff are helpful especially Hamza at reception who was a huge help throughout my stay and was always on hand when required. thank you Hamza!! the wifi in the hotel was up and down, the pool on the roof is great, the rooms are clean and comfortable. the area around was good as you... More 

Helpful?
1 Thank Ajmal1991
Nadia C, Responsable relations publiques at Imperial Plaza Hotel, responded to this review

Dear Thank you for your opinion about the special treatment you have received from our establishment IMPERIAL PLAZA & SPA . We are delighted to hear that you enjoyed your stay with our attentive staff in particular Hamza , in spacious and comfortable rooms , the pool on the sixth floors , the breakfast buffet vary and correct not to... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 11, 2015

My wife and I stayed for a week here on half board and we both agreed that value for money this hotel was perfect for us It is ideally situated just off a main road a mile or so from the centre The bed was big an d comfortable and the hotel was exceptionally clean The room was spacious and... More 

Helpful?
2 Thank Peterhoody
Coventry, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 24, 2015

i stayed at this hotel sep 2015 and would not recomemd this hotel we got a room and mud was coming out of tap called reception got room changed after waiting 1 hour,the food was disgusting had a set menu and i found a mostquito in my food made me sick stopped eating from there from 3rd day of my... More 

Helpful?
Thank Shushmita P
Stirling, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 4, 2015

As with other reviews the hotel is a bit on the tired side, decoration wise. There was no fridge in the room as stated in other reviews, however the hotel is very clean and you see the chambermaids every day, totally mopping down floors etc. Of note - you have to pay for the safe - 25 dirhams per day,... More 

Helpful?
1 Thank Bingbang2014
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 17, 2015 via mobile

I think for the amount we paid you'd get better service, rooms were clean. Breakfast and dinner wasn't great! Expected more from a 4* hotel, apart from that staff were friendly. I wouldn't stay here again, a riad is probably a better choice. Hotel was very dated, needs a revamp.

Helpful?
1 Thank Shilpa P
Dublin
Level Contributor
3 reviews
2 of 5 stars Reviewed September 4, 2015 via mobile

Room was very clean, A/C was working, no problem at all but brekfast was a disaster. Every day the same, boring food. We asked for omlet and they said we have to pay 5euros!!!! Coffee 2 euros!!!! Towels at the swiming pool werent washed. Staff wasnt really friendly except the cleaner lady on the 3rd floor- verrry nice and always... More 

Helpful?
Thank ppaulla28
England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 22, 2015

The staff were out of their way to resolve any problems we had whilst on holiday. Zenib and front of house staff were exceptional. The rooms were kept clean. The hotel is tired and investment is required from stake holders please update and refresh this gem hotel, so that it matches the good customer service the staff provide.

Helpful?
2 Thank Amina P
Holel Imperial P, Directeur général at Imperial Plaza Hotel, responded to this review

Dear MR/MRS, Thank you for taking the time to tell us about your experience at the Imperial Plaza Marrakech. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Imperial Plaza , we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Imperial Plaza Hotel is an exquisite hotel, centrally located with rooms opening to views either of the Marrakech city with the backdrop of Atlas Mountain or of the lush green hotel courtyard. A fully serviced hotel with facilities for both business and leisure travelers with its location making it an ideal hotel to discover the rich culture and tradition of Morocco. ... more   less 

Additional Information about Imperial Plaza Hotel

Address: Abdelkrim Khattabi Avenue | Semlalia Street, Marrakech 40000, Morocco (Formerly Swiss International Imperial Plaza)
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $41 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imperial Plaza Hotel 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Imperial Plaza Marrakech
Hotel Style:
#198 Spa Hotel in Marrakech
#219 Luxury Hotel in Marrakech
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