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Sentido Kenzi Menara Palace

Avenue Mohammed VI, Marrakech 40020 Morocco
17% less than usual
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Guests1 room, 2 adults, 0 children
Official Hotel
$264
$188
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Trip.com
$225
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Orbitz.com
$240
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Travelocity$240
Booking.com$238
ZenHotels.com$264
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1767)
360
Panoramas (12)
Room & Suite (444)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the SENTIDO Kenzi Menara Palace your haven of peace and tranquility.The SENTIDO Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l'Insensé" and the specialty restaurant "L'Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Aerobics
Babysitting
Parking
Free internet
Wifi
Public wifi
Internet
Sauna
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Kids club
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Concierge
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
French
2,741Reviews215Q+A100Room tips
Traveler rating
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Popular mentions
Was in this hotel for 10 nights until a few days ago with wife and 2 adult children. The great bits first...good location and not far from the airport with easy access to everywhere you'd like to visit. The grounds are well kept, the staff are polite and agreeable. Particular mention of the room cleaners of rooms 249 & 250 has to be made, they were fantastic throughout and are much appreciated for their work. The hotel was clean during our time there. Now, the not so great...air-condition in room 250 does not work and though reported with attempt(s) made to fix the problem, it never got resolved and the reception staff never once asked for our feedback even if they saw us each day. The breakfast buffet was the same everyday of our stay, reflecting a shocking lack of imagination by the chef or hotel management. On the basis of the experience, we are relieved not to have gone all-inclusive. It is a nice looking hotel, great optics particularly at night but would require much more maintenance effort and training of customer-facing staff by management to really attain the level that the hotel suggests. After all is considered, would recommend.
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This could be a great hotel. The buildings, layout, and pool are ideal for a great holiday. But unfortunately the first impressions are badly let down by the reality. We are a well-travelled couple and have stayed in a wide range of hotels over the years…..but this is the first time we genuinely feel we have been mis-sold a hotel experience. This is NOT a 4-5 Star hotel. And the frustrating thing is, most of our observations are simple to fix…..and have been highlighted by previous guests on TripAdvisor and elsewhere. The General Manager will invariably respond that the experience was a one-off……that is not the case. There are basic failures here which the management are either unaware of (insufficient oversight?) or are choosing to ignore. • Check-in is advertised from 2pm. We arrived ahead of this so no problem with the initial wait as our room wasn’t ready…..but we kept being sent away “for another 15 minutes” and eventually weren’t checked in until after 3.15pm, over 75 minutes late. Not a great start to the holiday when we just wanted to change and relax by the pool. • This was our first wedding anniversary, and my wife had (unknown to me at the time) arranged for the “honeymoon treatment” in our room. i.e. Flower petals on the bed, etc. This wasn’t done…..but 20 minutes after we’d arrived in our room a maid knocked and then started sprinkling petals on the bed right in front of us. Not a major issue but somewhat spoils the surprise! • The room was fine in many respects…..but clearly starting to show its age and a number of issues clearly being ignored by the staff…..shower hose leaking everywhere (easy fix….I tightened it!), toilet flush panel falling off the wall, etc. • The swimming pool environment was great…..can’t fault it. BUT if you’re not there early, they run out of towels! 3 out of 4 days we had to wait for towels as they were being recycled (washed and dried). This is sold as a 4-5 star hotel and they are running out of towels on a daily basis! The management are aware of this from previous feedback. All the staff are aware this is a daily problem. Simple fix……buy another 100 towels! • The poolside bar / café…..okay for drinks, but the food is very poor quality. • The food in the main restaurant could be great……and undoubtedly it is a good standard when it leaves the kitchen. But half of it is stone cold or luke warm! - Food in the “food warmers” is simply not being kept warm, we think this is because the water trays underneath aren’t being kept topped up! Previous guests have complained about the same thing, and this should be a simple fix, but is clearly ignored. - On one evening I selected the “carvery”. The meat was fine (on a hot tray and under a heat lamp)….but the vegetables were completely cold, on plates with no attempt to keep them warm. - When I commented and asked if there was any hot vegetables I was pointed to a microwave…….the first 4-5 star hotel where I’ve had to reheat my own food! • If you arrive at breakfast after 0930 you are greeted by all the empty tables being dirty, and no attempt to clean and re-lay them. And then if you ask for a table for 2 the disinterested staff look at you like you’re an idiot…..there are plenty of tables empty! So you sit at an empty table and wait for them to clean up around you……and then you have to chase for cutlery. And then you have to chase for more cutlery because they’ve only laid half of it!! • We tried the Italian restaurant. Probably the best food of our 3 nights eating in the hotel. But still there is no attention to detail……they will serve you with bread and butter but no plates. No problem, I’ll just use my mobile phone as a side-plate and spill everything over the table! There were positives….the pool environment is great, and amongst the largely disinterested staff there is the occasional star who wants to give warm and genuine customer service (e.g. Khadija in the Italian restaurant, who was excellent). But as experienced and regular travellers (for both work and pleasure) this is the first time we have genuinely felt we have been mis-sold in terms of the star rating of a hotel. And as mentioned above, most of these are simple fixes which have been raised many times before, which suggests that the management are deliberately ignoring the feedback, not out observing the operation, or simply don’t care.
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An amazing week! All the team is really good but a special shoutout to Simo, the entertainer, such a wonderful and funny guy! Thank you for making our trip and stay so perfect. Hopefully we’ll meet again some day! I highly recommend!!
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Response from kenzimenarapalace, Directeur général at Sentido Kenzi Menara Palace
Responded 3 days ago
Dear Patricia, Thank you for sharing your excellent experience with the TripAdvisor Community. It truly brings us great joy to read about the exceptional service our team members provided to you. Our team strives to provide our guests with the best service to ensure your stay is a memorable one. We look forward to welcoming you back with us again soon. Sincerely yours, Mrs. Ibtissam JAMILI General Manager
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we returned from what was a perfect week away on Saturday 7th Sept, which all ended very badly when our cases were taken into the possession of the handlers at the hotel whilst we waited for our transfer. Literally the cases were in their possession from 2.50pm on the Saturday, we wer collected at 3.10pm and when we arrived at the airport my boyfriend opened his hand luggage case to take his camera out for security and the camera had been stolen. In literally 20minutes the luggage handlers managed to to steal this without a care in the world. Absolutely shocking this can happen in such a reputable hotel. Clearly ammatures as the lenses were removed from the camera by my boyfriend before he put it in his case so the camera is useless to them unless they want to pay a small fortune to purchase one to actually take a picture. we contacted the hotel immediately whilst queuing to check our luggage in, advised by a lovely gentleman in concierge that he would look into it and the hotel manager was aware and the cameras were to be reviewed. Not heard one thing back since we boarded our return flight home. The camera has thousands of pictures on that mean more to us than the camera itself. Just shocking really!!
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Response from kenzimenarapalace, Directeur général at Sentido Kenzi Menara Palace
Responded 3 days ago
Dear Rachel, First of all, we sincerely thank you for choosing our hotel for your recent stay in Marrakech. We work very hard so that our guests have unforgettable stays and with your words, we can see that we have not been able to do that. It is my deepest regret to read that you went through so many inconveniences during your stay; I assure you that the circumstances you described are not typical with the high standards that we strive to provide, I follow up personally with the department concerned and please rest assured that the luggage staff work for us over 5 years until now and we never had a similar claim regarding this issue which is unacceptable in my property. We would hope that you would give us another chance to make your stay as best as it can be. Sincerely yours, Mrs. Ibtissam JAMILI General Manager
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The hotel is not next to the places of interest but there is a free shuttle bus, and the food is different to English slightly, this was fine.The rooms were large and clean and the staff were the most polite and friendly we have ever encountered. All in all a well deserved 5 stars, and even with the sunbed commandos there were still plenty of beds.
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Response from kenzimenarapalace, Directeur général at Sentido Kenzi Menara Palace
Responded 4 days ago
Dear Guest, Thank you so much for having to take time to review us on TripAdvisor! I am very pleased to see your positive comments that I will share with the entire team. I sincerely hope to have the pleasure of welcoming you back again soon. Kind regards, Mrs. Ibtissam JAMILI General Manager
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PRICE RANGE
$128 - $297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kenzi menara palace hotel marrakech, kenzi menara palace marrakech
LOCATION
MoroccoMarrakech-Tensift-El Haouz RegionMarrakech
NUMBER OF ROOMS
236
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